Rated 4 out of 5 by Conway54 No towles in room
When I checked in I was hot and sweaty and looking forward to taking a shower.
Unfortunately, there were NO towels in my room! Not one ... Not even a wash cloth!
I had to wait 35 minutes before someone came with towels. Its the little things that counts!
August 6, 2013
Rated 5 out of 5 by Izzy08 Your staff extremetly hospitable.
Besides the great workout area, good rooms, excellent food, your staff is very welcoming and extremely helpful. They knew where good Bar b que was and how to get there. They made the stay. I would not hesitate to recommend or stay there again. Wow.
October 1, 2013
Rated 5 out of 5 by Longhorn Excellent staff and service!!!
Stayed here Texas/OU weekend! I was very impressed with the staff and service at this hotel. The hotel was completely sold out, and they still managed to be extremely efficient with every request. Great Breakfast and AWESOME workout facility!!!
October 14, 2013
Rated 4 out of 5 by LKG2013 Rooms need a little updating
When I checked in and got to my room, it had not been cleaned so had to go back down to lobby and wait until they could get it cleaned. Was disappointed that there was not a mini fridge in the room. Other than that, the public areas of the hotel were great!
April 20, 2013
Rated 5 out of 5 by Linda521 BUSINESS TRIP MADE PLEASURABLE BY SHERATON
The staff were courteous and helpful, the accomodations exceeded my expectations for such a large hotel. All of the necessary ammenities such as the pool, restaurants, lounge with "karoke" were excellent! Not to mentioned the meeting rooms were large and spacious with excellent audio visual aids. And for such a large conference facility, signs with directions are crtical and this hotel showed more than the usual attention to detail. There was only one disappointment that I noted. One of the Bell men was actively soliciting business for the limos and inflated the quoted rates for the shuttle and taxis when I asked for assistance with transportation. I had already preivously called and was given rates by phone ffor both modes of transportation. A wonderful experience with the entire hotel could be marred by "one" bad experience with any associated staff. But overall it was a wonderful stay! I would definitely use your hotel again! Give my kudos to the chef at the restaurant The food was visually beautiful and exceptionally tasty!
November 12, 2012
Rated 4 out of 5 by carpet Comfortable
Comfortable hotel, but housekeeping came at 9:30 one morning. I asked them to come back later and she acted very "put out" and when we returned later that evening my room was never cleaned.
December 16, 2013
Rated 5 out of 5 by KL28 Exactly what I Needed
Hotel staff was nice, loved the valet team. Bed was comfy and floor was quiet which was exactly what I needed after all day workshops. Close to many great sites. Forgot a few toiletries but housekeeping quickly brought it up for me. Very pleased overall.
April 9, 2013
Rated 3 out of 5 by rico7 re: average
I found the room to be very average and hotel confusing in its primary layout. The restaurants also have something to be desired.
I use to find the Sheraton Hotels as a upper end hotel, however they have fallen over the years to a low end class.
September 25, 2013
Rated 3 out of 5 by jspencer5719 Room dirty, staff not that friendly
When we checked in, our bathroom was dirty and the phones didn't work. Front office staff was friendly, but the DRAFT staff and the KITCHEN TABLE staff was not friendly or attentive. The woman who ran the business center was terribly rude! We had received a shipment on Wednesday evening, but had not been notified. When we inquired, she confirmed that it had been received, but that it would take 20 mins to pick up from the loading dock. I expressed that we were in a hurry, and asked if there was a faster way. She said "no" and that I would have to wait until all of the people in front of me were helped first. There was a significant line of people. The problem with that is the fact that I was the second person to walk into the business center to inquire. While she was looking for my package in the computer, several others had walked in. Again, she was truly rude. We had to leave one of our party behind to pick up the package while we went to the convention. She finally went to pick up the package, and charged us $16.00. Pretty bad.
October 29, 2012
Rated 2 out of 5 by Traveler This hotel needs major renovations
I have stayed at Sheraton's before. I was surprised that the hotel was so outdated. Wireless connection was weak and sporadic (at best); heat/ac inconsistent; elevators had at least a 10 minute wait everytime; room seemed "dirty". I was glad when I left.
February 25, 2013
Rated 2 out of 5 by JB39 June 2013
Issues with room:
1) Phone full of static - maintenance did fix on Tuesday
2) Shower would not hold constant temperature - kept oscillating between freezing and scalding
3) Shower dripped constantly
4) Could not switch TV to alternate inputs (VGA/HDMI)
June 10, 2013
Rated 4 out of 5 by agprof Enjoyed the stay
I was very impressed.
Staff was great!
Room, small but nice, great bed
AC was NOT cool enough and would NOT adjust---???? central control maybe
Great price for quality!
Hate to pay for parking!!!!
Surprisingly easy access in Center of Dallas
October 9, 2013
Rated 5 out of 5 by atteoj Huge hotel, great experience
I've stayed here a few times, and both times have been good experiences. The hotel is really large, but the signage keeps it from being overwhelming. Staff are friendly, rooms are good, etc...
December 12, 2013
Rated 5 out of 5 by swaclass Excellent Stay, 1/15/2004
Great Friendly staff, quick check in. Room was spacious, clean and very comfortable.
January 17, 2014
Rated 3 out of 5 by Manju Not a 4 Star
Booked a last minute one night trip to Dallas. When I book a downtown 4 Star Hotel I expect to be able to valet park. Not this time valet was full. The parking garage was overcrowded due to non hotel guest using the garage. Room was nice with a good bed and nice flat screen. However, I would expect a refrigerator with pay per use snacks and drinks especially if you are only going to have one snack machine in the entire hotel located in another tower on a floor that requires a separate elevator. The in house magazine says snack vending on every other floor. Not! Among other things no wash cloths, TV went in and out the entire night and the room would not get anywhere close to the 65 that was on the thermostat. Not that I wanted it 65 but 72 would have been good. I guess the part that really got me was the valet. Valet should figure it out. Stack the cars, park them remotely and move them when you can. If you say you have it then you should have it. If you don't, you shouldn't then tell the guest you can go pay $19 and park your self.
June 25, 2012
Rated 5 out of 5 by Grace13 The hotel makes you feel like royalty
The room was spacious and very clean.The bed is very comfortable. It have a feeling of excellence throughout the hotel. The employees were very helpful, friendly and very professional. I will definitely stay in this hotel the next time in Dallas.
September 2, 2013
Rated 2 out of 5 by Judy35 This hotel is over priced
This hotel is average. My room was dusty and the air conditioner didn't really work. The room never really cooled down. They did have a coffee maker in the room, but the creamer was bad when I opened it. The lack of free wifi was most disappointing!
July 24, 2013
Rated 3 out of 5 by N131028 Nice but small
You've done a great job improving what appears to be an older section of the hotel. Not sure what else you can do except a wholescale renovation. The finishes were nice, the room was clean, but the bathroom was especially tight.
October 31, 2013
Rated 3 out of 5 by R2012 Not as advertised
For a room that advertises "oversized rooms" and a large selection of suites, I was extremely disappointed. The only room that was even potentially smaller that I have ever stayed in was in NYC. Particularly disappointing for an SPG platinum member.
August 30, 2012
Rated 3 out of 5 by asolorza Hotel room ac was horrible.
Was very disappointed with the fact that the ac system was so poor. With such heat at this time of year the last thing you want is to be uncomfortable when sleeping. While not return to this specific Sheraton even if I'm in Dallas 3 times per year.
June 14, 2013
Rated 1 out of 5 by Larry123 Lacking attention to detail
Your front desk operations were under equipped to handle the flow of guests on Sunday afternoon, stairwells were filthy, rooms were "ok", Starbucks coffee was a nice touch, room service was good, overall experience was "so so"
October 31, 2013
Rated 4 out of 5 by Sailor43 Only one disappointment
Lovely hotel in great location. Great staff, excellent restaurant. The only problem was a backed up drain in the tub. This was gross but the hotel was packed that weekend for the Margarita Ball and we didn't want to add to the strain on the staff.
November 14, 2012
Rated 5 out of 5 by dkp88 Convenient and Clean
We stayed at the hotel for it's convenient location to many of Dallas' attractions. It lies in the heart of downtown Dallas and is only a few miles away from the State Fair.
The room was very spacious and lovely. No complaints here!
October 7, 2013
Rated 4 out of 5 by DianeD Great Customer Service
There was a small issue when I first got to my room (I thought someone still occupied it because it had not yet been cleaned), but I called downstairs, they changed my room and brought a new key up to me.
Everyone was friendly and helpful.
August 30, 2013
Rated 3 out of 5 by Kalena The room was average and no insolation from hallway noise.
Bed and pillows comfortable. Woken several times every night because the doors slam close very loudly. Small bathroom. Very large hotel - no handout when you check in or in room to assist with locating facilities such as pool. Never found a spa.
November 7, 2012
Rated 5 out of 5 by TravelCord13 Upgrade surprise
Got upgraded to Sheraton Club Status; Ron and Sarah know how to take care of their guests with true pineapple service. Always a pleasure to stay here and i love booking the Executive Queen Suite as they each offer plenty of space to stretch out
June 21, 2013
Rated 1 out of 5 by AlbertEinstein Noisy...Can't sleep
Local train is a huge problem. Very noisy in the room until past 1 AM when the train stops running. Then a problem again very early. Would recommend requesting a room as far away from the train as possible if you have to stay here.
October 10, 2013
Rated 5 out of 5 by GPT5959 Excellent Service
I attended a meeting during the first week of November at the Sheraton Dallas. The service level in the meeting rooms , Wifi Connectivity and the food and beverage all exceeded my expectation. Overall great service.
November 8, 2013
Rated 4 out of 5 by drew Nice hotel & rooom, but issues....
Very nice facility and room. However, 2 of the 3 printers weren't working in computer area and no one was nearby to assist. Seems kind of silly that a hotel of this caliber would have an achilles heel like this. Also, one computer wouldn't type the "5" key as I repeatedly tried to log into my email and later discovered that was the issue.
Also, concierge gave me incorrect meeting about the DART. She told me I would have to switch lines to get to the American Airlines Center when there are two that go directly there. Also, told me that passes were good for 24 hours. They expire at the end of the night and I even asked her as usually that is the case, but she was certain it was 24 hours. Then, she told me that the Love Field airport was "right there" at the DART stop. I had to ask someone how to get to Love Field from there and there is a shuttle that goes as it is a couple of miles away. Not a huge deal, but a concierge should know this and shouldn't give false information with such decisiveness, let alone 3 times in the course of 90 seconds.
March 25, 2013
Rated 5 out of 5 by LostLaptop Going Beyond Expectations
I just wanted to give a shout out to Brady! I forgot my laptop in my room, and Brandy went WAY above and beyond to ensure it was returned as quickly as possible. By doing so, she ensured I was able to meet an important deadline. Thanks Brady!
December 10, 2012