Sheraton Dallas Hotel

  • 400 North Olive Street
  • Dallas,
  • Texas
  • 75201
  • United States
  • Map

Rooms & Rates

Close

Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.4 out of 5 by 1263 reviewers.
Rated 5 out of 5 by Customer Service Success I attended a major event at the hotel and there were many obstacles and provisions for the hotel staff! My situation was resolved very quickly. November 7, 2012
Rated 5 out of 5 by Quiet stay Stayed for girls junior national volleyball tournament. The hotel was very full, but very quiet. Elevator wait was the only noticeable delay. July 5, 2013
Rated 5 out of 5 by This hotel has great features... The beds with extra pillows were wonderful. Our room was very clean and fresh. The staff was very helpful with directions and extra friendly! December 3, 2012
Rated 5 out of 5 by This hotel has great staff TEAM Checking in, dining in the restaurant and relaxing in the 27th floor lounge is always a great experience. Friendly TEAM throughout the Hotel. August 16, 2012
Rated 4 out of 5 by Decent Room Great Location Room was decent not exceptional. However, I found the location to be excellent for my needs. April 14, 2014
Rated 3 out of 5 by Hotel Needs Refresh The hotel meets meets my business travel needs, but it does needs refreshing. April 25, 2014
Rated 4 out of 5 by Joseph My coffee maker did not work the first morning of my stay. I reported it to housekeeping and was promised a replacement. It was never done. November 11, 2013
Rated 5 out of 5 by Top Notch! The hotel was busseling with visitors...but it didn't feel crowded. Room was very clean and the front desk was very fast and accommondating. April 29, 2013
Rated 5 out of 5 by This hotel, this is a good hotel Outstanding in every facet. Particularly enjoined the club lounge access. The meeting rooms were also superb. Overall phenomenal experience. September 12, 2012
Rated 2 out of 5 by Smoker ruined it, staff didn't care My first night went pretty well. The room was very nice, except for a lot of internal mechanical noises and a commuter train outside the window. The second night, someone was smoking in a nearby room, and it came right though my vents (especially the one in the bathroom). I was offered the opportunity to switch rooms, but having already been in bed for the night, I decided against moving at that time. A maid came up and sprayed a deodorizer instead. The next morning, the smoker struck again, and again I was told that "security would look into it". When I checked out a few hours later, I urged the staff member not to assign my room to anyone else until the smoker had been identified and my room had been fully fumigated (for the sake of the next guest). The staff member told me there was simply nothing they could do about the situation, and she displayed absolutely no empathy for what I had been through, or for what the next occupant of that room would go through. Although the root cause of the problem had been a rule-breaking guest, I feel the hotel staff could have displayed a lot more sympathy for my plight, and they could have been a lot more aggressive in solving the problem (e.g., they never even sent anyone to my room to inspect how bad the smoke was; also, someone should have a building schematic which identifies which other rooms are directly connected to the same air duct as my room, thereby greatly reducing the number of potential locations of the smoker). Sometimes you just get terrible luck with your neighbors, but you at least expect the hotel personnel to help minimize the damage. June 29, 2014
Rated 3 out of 5 by Dallas Need to do something about the simple want of having a cup of prepared coffe in the morning without having to wait on line for 20 minutes. October 31, 2013
Rated 5 out of 5 by Excersise room Work out room had all the necessary equipment for a quality and complete workout. All equipment was in great shape. March 15, 2014
Rated 5 out of 5 by Great Stay One of the most friendliest staff I ever met. Did not particularly like the Dallas downtown site, but was impressed with the hotel itself. November 14, 2012
Rated 4 out of 5 by Information - 911 I loved the location of the Dallas Sheraton, it was super easy to leave the rental car parked and use the train, which was accessible right outside the Hotel. Parking was confusing. I didn't find information through my business travel reservation system, or in the room literature. It was learn as you go. The staff was very nice and pleasantly answered any questions. You should expect to pay approx. $20 - $30/day additional to your room rate for parking. Information in the room about the hotel amenities was slightly out of date, and there were no maps of downtown in the room. The TV interface provides some internet, but there was no keyboard to use this option. The room is set up for your own computer, which is a plus. Finally, something as simple as contacting guest services was unnecessarily complicated - the room literature indicated to dial 0, one phone indicated dial 61 and a second phone had a short cut button to call. Only the second phone short cut button worked, dialing 0 or dialing 61 resulted in ringing - but no answer. Of course, once contact was made, the service was great. The room is up to date - but the user interfaces aren't :0). May 14, 2012
Rated 5 out of 5 by Sheraton Dallas is a 5 star hotel! The Sheraton Dallas is a great place to stay. The rooms are outstanding, comfy beds, delicious restaurants, and in a wonderful location. December 3, 2012
Rated 2 out of 5 by Very OLD Hotel There were four elevators working for a twenty-six floor tower. It took me fifteen minutes to get an elevator one day. Not acceptable!! August 20, 2012
Rated 2 out of 5 by Teacher the check in took to long with 3 conferences going on and had only 2 attendents to check in people. Also the room was not the cleanest August 7, 2012
Rated 5 out of 5 by This hotel has a great staff. The staff at Sheraton Dallas Hotel are by far the friendliest and most helpful people that I have ever interacted with at any hotel. September 6, 2013
Rated 2 out of 5 by Lacking in Customer Service. The staff weren't very friendly. I had to wait up to an hour to get a response from requests to guest services. This happened twice. August 20, 2012
Rated 4 out of 5 by AC The air conditioning was malfunctioning in my room which led to close to 90 degree temps. Otherwise, everything else was excellent! July 25, 2012
Rated 5 out of 5 by Friendly staff, clean hotel The staff was exceptionally friendly and professional in all areas of the hotel. Nice, clean hotel. We were pleased with our stay. September 19, 2013
Rated 4 out of 5 by Fair price and location, but... No bath floor cloth, and low quality towels. SUPER THIN WALLS...! I heard every conversation on every side of me - ALL NIGHT LONG. April 26, 2013
Rated 2 out of 5 by will not stay again The staff was unable to provide a roll away bed after several times of being assured and room service was unable to provide meals. March 5, 2013
Rated 4 out of 5 by Great Ambience Very relaxing vibe throughout the hotel - from the lobby to the privacy of your room. The layout is very modern, clean and sleek. April 29, 2013
Rated 5 out of 5 by Hotel exceeded my Expectations The hotel exceeded my expectations. I will definately be adding the Sheraton family of hotels to my list of must stay at hotels. March 5, 2013
Rated 2 out of 5 by Hotel lacking The hotel food was average at best and not readily available. The housekeeping needs to be greatly improved. March 6, 2014
Rated 3 out of 5 by Would not stay there again. While the rooms were clean and comfortable, my group and I experienced a number of issues, which the hotel was slow to resolve. July 29, 2012
Rated 3 out of 5 by Some problems My room heater didn't work, shower head sprayed all over the bathroom and I saw the same food tray in the hallway for 2 days... March 4, 2013
Rated 4 out of 5 by Sheraton Dallas The hotel is clean but the bathrooms are small and the $185 per night is steep for what you get. This is a $125 per night room. January 30, 2013
Rated 5 out of 5 by Great service Had a great service from all the staff..... May 3, 2014
<<prev 34 35 36 37 38 ... 43 next>>