Rated 3 out of 5 by Paulo1056 Almost good enoug
Lovely facility but I had a number of issues:
1. My room was not maide up for 3 days. I finally found a housekeeper and asked her to do the room. It was done soon thereafter.
-As a result of the lack of attention to the room, I had garbage piled up for 3 days.
-I don't mind not changing sheets everyday,a and aplaud y our efforts to be environmentally conscious, but I did need towels and just to have the bed straightened up would have been nice.
2. The temperature controls were not good. The room got very warm at night, apparently due to the "perception"' that no one was in it.
3. The showers were too low pressure and was very loud once the shower was turned on.
August 15, 2014
Rated 4 out of 5 by sionnach Great view!
The hotel was very comfortable and had a wonderful view, but there was some confusion over how to receive internet, and the AC kept making a rattling, whistle-like noise during the night. Aside from that, the room was very comfortable.
August 22, 2014
Rated 5 out of 5 by NLee Very Pleasant Stay
Thank you for providing the first-class experience staying in this Sheraton Hotel. I am very expressed with the well-training staff and quality facilities at this hotel.
The food is also great at this hotel restaurant called Restaurant Table.
July 29, 2014
Rated 1 out of 5 by DallasSheratonReview This hotel needs improvement
I stayed at this hotel for four nights for a work conference. I had many problems with the hotel. I parked a vehicle in their parking garage and paid for parking which was suppose to allow in/out privileges in the parking garage. It did not work the first time in getting out of the garage, so I paid to get out of the garage. I attempted to talk to the concierge about this and was quickly told they could not handle my request and told me to talk to the front desk. The front desk said they reprogrammed my key and that I would then have to talk to the valet personnel to have the parking charge removed. The valet were extremely helpful and courteous and removed the charge. The next day I attempted to leave the parking garage and once again I could not get out with my room key. I used the intercom to contact somebody and after 3 minutes of it dialing I finally reached a person who opened the gate for me. I gave up on getting the key fixed and did this every time I left the parking garage which was very annoying. My room safe one morning would not open and I waited for an hour for maintenance/security to open it at which point I had to leave since I was there for work purposes. I contacted them again later that day, after being deprived of items in the safe such as my wallet and cell phone, and they came to the room and unlocked it in 20 minutes. Also, during my stay the cleaning staff was very hit and miss to the point I just gave up on having my room cleaned. On top of it all, the room was tiny and in need of renovations.
I would highly recommend that you stay at a different hotel or at the very least do not stay in the south tower of this hotel. There are two other towers at this hotel and I believe the north tower was renovated in the last couple of years. I'm just glad my work paid for this hotel stay and that it did not come out of my own pocket.
August 21, 2014
Rated 4 out of 5 by Ly2014 Great Convention Hotel
Attended a weekend convention and arrived early at 11:00 am. Already the valet and self serve garage parking was full. Fortunately my expectations were set low for an early check-in but was pleasantly suprised they allowed me to check in that early. Also because of my SPG membership I received free wifi at this hotel. Last month, costed almost $80 in wifi charges at another SPG property so this was also positive for me. King room itself was a bit cramp for space but bathroom was spacious. Called and asked for an extra set of towels and waited for a bit, left for the convention to find that my towels were still not delivered. Called again and was promptly delivered soon after. Had decent late night drinks at Draft sports bar and lunch the next day was mediocre. Pleasant night of sleep even though woke early to the slightly muted sound of the DART rail below from the 11th floor.
August 18, 2014
Rated 3 out of 5 by panations Nice hotel, rooms could use updating.
I was not completely dissatisfied with the hotel, all the areas, restaurants, gift shop, lobby, etc were very nice - need work on rooms, and none of the coke machines I went to worked (Floor 35, 33, 31 -Central), the North tower 6, 4, then I gave up. Stayed in a suite after a room change, there was peeling paper on wall and the whole floor smelled funny, but it was clean.
August 18, 2014
Rated 3 out of 5 by Weekender20140818 Okay, not great
Little things I expect from a Sheraton priced room were missing. Cable TV functioned very slowly...no hotel guide book in the room...shower drained very very very slowly - big puddle to wade in.
August 18, 2014
Rated 5 out of 5 by Wayne837 Hotel staff
This hotel has a very courteous and professional staff. All are prompt with addressing your needs or questions. The gym is outstanding for a hotel. Plenty of equipment and spacious.
August 18, 2014