Rated 5 out of 5 by swish41 upgraded
Upgraded several levels to Exec Suite. Free food and drinks. Well staffed.
December 29, 2012
Rated 4 out of 5 by Piper01 The executive suite layout is very nice!
The executive suite was spacios, clean and comfortable. A nice quiet room.
October 29, 2012
Rated 4 out of 5 by See7 Recent stay
Great hotel, but without wifi not good for business travelers.
November 17, 2013
Rated 3 out of 5 by OldAG76 Staff is freindly
My interaction with all staff, resulted in prompt and positive responses
July 25, 2012
Rated 4 out of 5 by DeeDee52 DeeDee52
Good overall hotel experience but front desk check in needs improvement.
January 6, 2013
Rated 5 out of 5 by Cathy41 Friendly Staff
All of the staff was friendly and was willing to assist us as needed.
August 19, 2013
Rated 4 out of 5 by glowke24 Met expectations
Met expectations. Local fundraiser Ball reason for stay
November 25, 2013
Rated 5 out of 5 by FDK1 Good for weary business person
The hotel provided a respite from long days of business meeting.
October 7, 2013
Rated 1 out of 5 by Jamie543 Aman Khan
Different level of service, it just depends how much you are paying.
January 21, 2013
Rated 5 out of 5 by Bubba51 Veterans Service Officer
Good clean rooms, staff very professional, very enjoyable visit.
September 26, 2013
Rated 5 out of 5 by mslou83 Great hotel
comfort of rooms was very good
January 2, 2014
Rated 3 out of 5 by JohnDoe Would not recommend this hotel.
The hotel is outdated, and so was very much below my expectations.
March 11, 2013
Rated 5 out of 5 by MaryPA This hotel has great features
The restaurants were great as well as the fitness centers.
October 30, 2013
Rated 3 out of 5 by Gamechanger555 Lack of vacuuming
Other than the floors not being vacuumed, the stay was pleasant.
August 17, 2013
Rated 5 out of 5 by FeldAl Sheraton Dallas World Class
Great place for ameeting or vacation. Rates were very competitive
October 15, 2012
Rated 4 out of 5 by DMS2012 Great Hotel for a Large Event
We had a party with 12,000 people and everyone had a great time.
November 14, 2012
Rated 2 out of 5 by verydisappointedalso Understaffed and slow
Front desk, valet, bell service all were understaffed and slow
August 24, 2012
Rated 4 out of 5 by 59GAD 3 Nights
Everyone was very polite and helpful when needed. Thank you.
June 27, 2013
Rated 2 out of 5 by lbloch Not Happy
We checked in on Friday 2/28/14 for 3 nights. The hotel was booked to capacity so I understand completely that it was delayed elevators and staff service. We stayed in the North tower an executive suite on the 17th floor. One of the 2 elevators was not working for almost an entire day, it literally took 25 minutes to take an elevator down. The concierge floor that I was told I could purchase upon arrival for morning breakfast, was not available for us. Contrary to an email I received before I arrived. Peets coffee shop ran out of breakfast foods. On Saturday 3/1/14 our room was not cleaned or given fresh towels, we were just forgotten! No one answered the phone any of the 5 times I called. The most upsetting thing was that I asked for a location of a bakery to purchase cupcakes for my daughters 15th birthday (3/1). The person I spoke to at the check in counter asked me how to spell my daughters name and said she would have something "special" sent to the room for her birthday. She called the room to verify something was coming up.... my daughter found out... nothing ever came. For the next 2 days my daughter looked each time we entered the room. I understand your staff is busy, but it really upset me to see the disappointment in my daughters eyes. It was just wrong. I am very displeased with your hotel and staff :( husband is a frequent traveler with work... this will effect his travel plans with Sheraton.
March 5, 2014
Rated 5 out of 5 by GK13 Great Dallas Hotel!
Close to arts district. Fantastic staff, beds, restaurant!!!
March 17, 2013
Rated 2 out of 5 by Livy Not clean
Halls and rooms were dirty-hadn't been vacuumed in a while!
July 12, 2013
Rated 4 out of 5 by sl1966 staff was excellent.
staff person named Carrie at check in did an excellent job.
March 25, 2013
Rated 3 out of 5 by Pandjamom In need of maintenance
We had to call maintenance 3 out of the 4 days spent there.
February 11, 2013
Rated 5 out of 5 by BR123 Great amenities!
Excellent Sports Bar, Fitness Facilities, and property
October 9, 2013
Rated 3 out of 5 by KD43 Average
Event staff do not communicate. AV service is poor at best!
November 7, 2012
Rated 1 out of 5 by Rangerbob Outdated rooms
Rooms are out dated and maintenance requests go unanswered.
October 28, 2012
Rated 3 out of 5 by TMAC room cleaness
Room was not clean and had debris under counter and desk
May 6, 2013
Rated 5 out of 5 by DHaynes3 Wonderful
My stay was wonderful the hotel and staff were great!!!
April 29, 2013
Rated 3 out of 5 by Chivon10 The features are great but some problems with service.
There were some issues with my commode and housekeeper.
May 21, 2012
Rated 5 out of 5 by daguilar Sheraton Dallas
All was great, good service and great time.
November 11, 2013