Rated 5 out of 5 by Bencar Ms
This hotel is in a great location.
The rooms are spacious and clean
and the staff are very friendly.
August 5, 2014
Rated 3 out of 5 by eprod7 My stay in Dallas
I checked in on a Sunday evening. When I tried to call the front desk, the concierge and the operator, no one answered. The water in this hotel is so hot it can scald. This wastes money and is dangerous to the guests. I mentioned it to several employees and can only hope they will react better than their Sunday evening phone services. Also this hotel has multiple towers and the front desk does a poor job of directing guests to the proper elevators.
June 23, 2012
Rated 5 out of 5 by 1939Ford Very convienient and comfortable
Had a litle something for everyone. Sports Bar, comfort food restaurant, quiet rooms, pleasant and helpul conceriege services, very nice concierige floor services and personnel. Some negatives, beyond their control, like dearth of restaurants and things to do in downtown Dallas. Some within their control like needing real drawers in rooms for clothes, and the doormen trying to steer people to expensive limos instead of summoning a cab as requested.
October 30, 2012
Rated 5 out of 5 by oilguy13 Hiding
I stayed at the hotel while attending a major convention in town. When I arrived at the registration desk the staff was sitting as far as they possibly could away from the point where the line forms for service. It left me with the impression that they were reluctant to help. That was confirmed when I stepped up to the service counter and received a bleary eyed request for my last name. No "good evening" "how are you doing?" just down to business.
May 23, 2013
Rated 2 out of 5 by tlfc40 Not a great experience
my room a/c was not cooling. my room key didn't work the second day. I had several items in my hand that I had to haul down to the front desk so that I could get the key to them to reprogram. the room was not up to level of what I expected. hotel needs improvement. some areas it looks like it is just worn down.
July 12, 2014
Rated 4 out of 5 by crash checkout
everything was great until I finished my meeting at 1 PM. My meeting went an hour over and my wife went to the front desk and asked for a later check out and she was told no she had to clear out of the room. when I got back to my room she and all of our luggage was sitting out in the hallway. it took them 45 minutes to get someone up to our room to move our luggage down to the lobby. not very good business practice.
May 20, 2014
Rated 3 out of 5 by Bill60 Poor Experience
Room was on the 11th floor and appeared had not been used in some time. Dust, smell was not expected and remotes to tv had to be replaced.
In the bar area, the stafff did not appear that they wanted to be there. Had to continually ask for service when that area was virtually empty. Finally the bartender gave me a glass of wine that was the last in the bottle abd had been open for some time. Know because I asked him for the bottle to see the label
August 13, 2012
Rated 4 out of 5 by SG1008 Great location!!
This hotel is in a great location. The rooms are nice. Could be a little cleaner. The food at The Draft bar Is good. Have not eaten in the main restaurant but heard the food was good, a little pricey. But overall, I enjoy my stay.
July 24, 2014
Rated 5 out of 5 by Jmartinez013 Anniversery
The General Manager upgraded our room and when he knew I was taking my wife to the Lionel Richie Concert for our 15th Anniversary , He sent us Champagne, Chocolate covered Strawberries and a Lionel Richie Deluxe CD. Up and beyond! What a class act! Highly Recommend!
July 20, 2014
Rated 3 out of 5 by AandA This hotel should have notified us of the convention that was happening at the time of our stay,
We stayed at your hotel from Aug 30th, to Sept 2nd, when the anime fest convention was being held. It was very disappointing that a hotel with the name Sheraton, and the standards that it holds, would host such an event, without notifying loyal customers such as ourselves. On the Saturday evening, it took 50 minutes for us to get to our room, because they had invaded the elevators, and we only got there because we asked for the help of security.
October 25, 2012
Rated 4 out of 5 by RH53 Shower didn't drain
I've stayed a number of times at the property and on two of the last three visits, the showers haven't drained well. The first time I called maintenance and didn't have another problem during the visit. This time was only one night, but appears to be a pervasive problem as a colleague had a problem. I think maintenance needs to start a review of each room....
June 27, 2014
Rated 1 out of 5 by spgchi123 Staff is nice, but awful room
Sheet did not fit my bed so ended up sliding around on raw mattress, issue with window where wind caused banging sound all night, alarm clock left on from previous guest.
To be fair, they offered to move me but at 1am after I'd already gone to bed so I just asked for earplugs. So, I just tossed and turned all night. Worst night of sleep I've had at a hotel in years.
The woman at the front desk was very nice, empathetic, and apologetic though.
October 1, 2012
Rated 2 out of 5 by kwitchtx Key challenges
I stay in this hotel for business purposes, but I've consistently experienced challenges and delays. Most recently, I had to return to the front desk and get reassigned a room 3 different times before a key worked. Total time to actually get up to the room was 40 minutes from start. Also, after the key working the first few times, I was again locked out and had to have security let me in (another delay). Not convenient for business traveler.
August 13, 2013
Rated 5 out of 5 by FamilyFM AnimeFest convention stay very enjoyable
We stayed one night for our son to attend AnimeFest. The convention was moved this year from another downtown hotel and we were happy with the change. The rooms are comfortable and well decorated. The down coverlet, pillows and towels were all plush and the toiletries in the bath were of good quality. The choice of restaurants was good, with a range of different types - coffee shop, ice cream, sports bar and regular restaurant. This hotel is also in a good location for city access - restaurants and the arts district, as well as easy freeway access. The pool (we could see from room) looked to be a simple square, but did have nice lounge chairs and cabanas. We upgraded to a Club Level Room and were very happy with the choice! There was beautiful lounge areas and the amenities available were terrific. The attendants were very pleasant and helpful.
September 5, 2012
Rated 3 out of 5 by Christi Very slow check-in
The first impression was terrible. It took a half hour to get checked in at the registration desk. It felt like we were waiting at airport security. By speaking with other guest learned it had been that way for several days. This was 5pm. Need more registration clerks. They were too busy to answer questions about the amenities of the hotel. Did eat at the Sports Grill - it was great. Probably won't go back. Many options in downtown Dallas.
August 1, 2012
Rated 3 out of 5 by Hhhhhhhhhh Overall pretty good
I came for a meeting and the facilities overall were good and staff very professional. The room was comfortable and inside was clean. However, the room windows were pretty filthy so our great upper floor view was really diminished by this - to the point that we kept the curtains drawn because it was so dirty. I know it's not that big of a deal but it just made the whole room feel dirty.
On a completely different note, i prepaid my full balance online prior to my trip. I checked in and was told i owed nothing. When i checked out, i was told i owed additional room taxes and was charged for these. I did not order any room service or use additional services while there. I was told the website must have had some error but they really couldnt explain it. I caution that even if you think you paid, they might get you for extra money once you are there.
November 7, 2012
Rated 2 out of 5 by Hlee Needs some improvement
I felt that I needed to write and give an overview of my stay.
First, the AC in our room was not working and was not repaired until the next day. Our first night was not a good night, and very uncomfortable. Our room was never cleaned by housekeeping in our entire stay. However, my check in experience was stellar the young lady that checked us in was very helpful, but was met with some challenges. I hope this is received with an open mind.
November 7, 2012
Rated 4 out of 5 by Peyton14 Love it and will be back
Your staff are all very nice and freindly. We enjoyed the pool and fitness center very much. Appreciate your pet freindly poicy as well.
The only critique that I have is on Draft. I was charged 21.00$ for 2 glasses of wine. This is pricey for the wine that I ordered. We will be back again but wont go to Draft.
July 7, 2014
Rated 4 out of 5 by Chris82 Good choice for Business/Conference Traveller
The hotel was well renovated, decorated and up to date. It's in a perfect location for business/conference traveler, since it's right there where all the office buildings area. For a leisure traveler though, I guess most people will know by now that Dallas downtown is pretty much dead at night or weekends, in exception of small areas of town. Despite of the fact that downtown is dead at night and weekends, the location is only a few blocks away from the art district, Main Street, and West End, you can even take the train to go to those places, which stops pretty much in front of the hotel. All in all it's a pretty good hotel for Sheraton standard, the only complain I have is that the remote control didn't work for the TV menu/movie rental/hotel (check out/hotel info etc). But it wasn't the end of the world, and there were other ways to check out.
September 11, 2012
Rated 5 out of 5 by Batman111 Hotel Experience
Great stay for work. 9 days total, and the club room was a nice surprise Plenty of room for after work meetings and the staff especially Sara made it not seem like working late.
July 27, 2014
Rated 5 out of 5 by KGW2357 Love this hotel
I attended a conference in August and this was the host hotel. I am a person who loves quality and exceptional service and this hotel exemplified both! It was luxury meats comfort which can difficult to combine, but I was thoroughly impressed. I can't say enough about the comfort of my bed and the thorough rest I had while there!!! I will be a repeat guest at your establishment. Thank you for making my home away from home a fabulous one!
August 16, 2013
Rated 3 out of 5 by silverdog051 Overall
Overall my room was very cold with condensation on the windows. I did not use housekeeping on a daily basis to save on water, expenses for the facility, etc... and I did not recive vouchers for the coffee shop when others who did not use housekeepng daily did receive them. Housekeeping was not very through- there was hair on the shower-before i had even used it. Otherwise it was fine- the pillows are AWESOME- by far the best hotel pillow
February 19, 2013
Rated 5 out of 5 by Steve0124 Overall my stay was great
Most impressive was the woman who checked me in. Wish i had her name. She was great, very welcoming with good sense of humor.
July 31, 2014
Rated 5 out of 5 by Maximus71 Wonderful surprise.
who would've thought that what looked to be a drab weekend would turn into a mini vacation!
the executive suite they upgraded us to was huge, and everything 4 star.
the staff is attentive, and helpful above and beyond.
July 20, 2014
Rated 3 out of 5 by Buff Could be better
Room was not quiet. I could hear the guest next door urinating and worst. The sound traveled between walls very loud. 2012 smelled like it was a smokers room renovated to non smoking. Disappointed coffee was $1.50 when we arrived and jumped to $3 during the weekend. Beer leaped to $9.50 100% increase. WIFI had to be used downstairs. $14.95 a day in the room? Get into the 90's. Staff was very amenable. House keeping was nice
April 9, 2014
Rated 4 out of 5 by Antiqueengineer Responsive staff
I have SPG gold status. Since no room upgrades were available when we checked in, the desk clerk volunteered to comp our parking, which was a total and delightful surprise. The bathtub drain in the room was slow and the staff fixed it while we were out a few hours. Also the TV was not working and the staff also fixed it as soon as reported. While I wish that prior guests would have reported the issues, the staff was totally responsive.
January 4, 2013
Rated 1 out of 5 by omarketta Poor exerience
I shared with the front desk these points when I checked out, but my experience was poor: TV didn't display on all channels, shower was very loud when on, there was a loud noise similar to the shower noise when it was turned on that lasted five minutes in the middle of the night and woke me up, the salmon I ordered for room service was almost raw and there was not a check out slip under the door before I left.
May 9, 2014
Rated 5 out of 5 by Eddie57 Famous Name Famous Service
I had always heard that The Sheraton Hotels were some of the best hotels in the world, so I expected the best. I was not disappointed. The Sheraton staff were some of the most helpful people I had ever met at a hotel. Whenever I had a request or a question, they patiently and thoroughly answered it. This made me feel as though they always had my best interests in mind. I will certainly return and I will certainly recommend this hotel.
October 22, 2013
Rated 3 out of 5 by Jean789 Dirty and disappointing
I stayed in my first suite. It was disappointing. No mini fridge, it was a little dirty. The hallway was the worst. There was garbage on the floor outside our room the whole stay, obviously never vacuumed. There was a mini fridge two rooms up in the hallway with a dirty plate on it the entire time we were there. The room was hot. We were supposed to have free wifi, but were never able to connect and the staff were not able to help us.
September 16, 2013
Rated 4 out of 5 by Dlm2014 Reserved room not available
We reserved a King room and paid in full in advance well before our visit to se Le Miz at the theatre but when we arrived no kings were available. We were upgraded to a Queen suite which was very nice but way more than needed for the two of us. Don't understand the unavailability as we got there early also.
July 7, 2014