Rated 5 out of 5 by Dan123456789 Very happy stay
We were at the Sheraton for a full week and had a great time. Room was very comfortable, especially the bed. convenient location to local restaurants.
May 19, 2014
Rated 4 out of 5 by Hlokk Great Staff
Every staffer I was in touch with was terrific - helpful, cheerful, and knowledgeable. I particularly commend the front desk staff and the bell staff.
May 16, 2014
Rated 5 out of 5 by Me12 The best stay
My experience at the Sheraton. I really enjoyed the customer service. The representatives routinely checked on my needs and provided service immediately upon request.
June 29, 2013
Rated 4 out of 5 by Shorti Outdoor space
This hotel is located in a warm climate but has verylittle out door space except for the small pool area. It would be nice to be able to eat and have drinks outside.
November 7, 2012
Rated 2 out of 5 by JimKoch Swice a bad experience
Another person walked in my room with a key that opened my door.
My toilet broke and the sink stopper never held water. So much for green BS.
April 12, 2014
Rated 3 out of 5 by Grapehead Nice Hotel, Roms need attention
Was a bit disappointed with our last stay. When we first got to our room, we noticed the bathtub was dirty. Hair was on the shower walls and the tub was dirty. There was even hair all over the bathroom floor. Not a very good first impression to not have your room "ready" when you first checked in. The room was small, but since we were there for business we didn't spend a whole lot of time in our room. Housekeeping needs to be improved. The second day of our stay, we were left no washcloths, and our old towels were not taken. On our third day when we returned to our room we noticed that the bed was made, but the bathroom was not touched. Our dirty towels were still there, although I give housekeeping staff credit, they did leave fresh towels. The staff at Draft was not prepared for such a large group of people on the Thursday afternoon we ate lunch there. Took forever to get our food, hence, we were late for an afternoon appointment. The one positive thing with our stay was the check in process. The front desk staff was very friendly and welcoming. Not sure if I would stay here again, but I wouldn't totally rule it out.
December 16, 2013
Rated 4 out of 5 by HL2015 This hotel has great people.
Wonderful people--so helpful and friendly. Rooms are relaxing and comfortable.
July 21, 2014
Rated 2 out of 5 by Kitkat22 Not impressive for Platinum Amenities
No upgrade. Wasn't even put on a club level. Club lounge had no bottled water or diet coke. Breakfast was not impressive compared to club lounges at other Sheratons
October 30, 2013
Rated 5 out of 5 by Cheryl902 Great room, Great location
I stay in hotels frequently, and this room was one of the most comfortable I have stayed in. Everything I needed was in the hotel complex and my room was wonderful.
September 16, 2013
Rated 5 out of 5 by Keri79619 Nice hotel and staff
The hotel is well appointed and comfortable, but what really sets it apart is the friendly and helpful staff. Conference accommodations were very nice, as well.
March 17, 2014
Rated 3 out of 5 by JMFNS Short but not complete check in
When I checked in, I was not given any information about my room such as internet, the 'Green' option, check out, etc.
Just given my keys, charged and that was it.
September 23, 2013
Rated 5 out of 5 by LHRtoORD As big as texas
Great hotel... although very large and busy, quick check-in SPG recognition and upgrade to club level without even having to ask!
Happy to use this hotel anytime.
November 17, 2012
Rated 4 out of 5 by GrandKnight14 KOC Good Stay
Very enjoyable stay. New remodeled rooms in this wing. Great experience with restaurant and coffee bar staff. Near many great spots on Main Street.
May 12, 2014
Rated 4 out of 5 by firandorV12 Really great, overall
The stay was pleasant, the staff ere great and friendly, and except for a small mixup (which they sorted out with no problem), the hotel was fantastic all around.
September 3, 2013
Rated 4 out of 5 by jps1722 This hotel is nice but a little pricey
This hotel was very nice, although you had to pay for extras provided at other hotels, i.e. parking and internet service. Also, there was no in-room refrigerator.
April 8, 2013
Rated 4 out of 5 by Shawn21 Cowboys vs Packers
Great experience at this hotel. It started from our entry to our exit. Very polite and professional. Excellent bar staff.. Next time in Dallas-Sheraton it is!!!!
December 17, 2013
Rated 5 out of 5 by Sadhin2013A1 Great Experience as 1st time bussiness traveller
I enjoyed fitness center , swiming. friendly hotel staff, cleanliness, restaurents and the servers, excelent FOOD. This is my one & Only place for business stay.
October 1, 2013
Rated 2 out of 5 by Trav22vv Nice hotel, but very slow checking in & out
The hotel is nice and most meeting rooms are convenient. The front desk was understaffed at check-in and extremely slow. There was also a huge line at check-out.
July 24, 2012
Rated 5 out of 5 by Gchild Nice Hotel
When I had my first stay at this hotel about 3 years ago I decide I will never stay at another this was my hotel and stay here everytime I come to Dallas,Texas .
October 3, 2012
Rated 4 out of 5 by ken1527 This hotel staff was extremely helpful and examplified excellent service.
Great service by all of the hotel staff that I was in contact with. The concierge service was extremely knowledgeable and The Club room staff was very friendly.
May 8, 2012
Rated 4 out of 5 by Blessedlady4life Very Nice
The staff was very nice. the hotel was very clean. It would of been nice if it was nown that there was a place to use free internet for the guests of the hotel.
August 6, 2012
Rated 5 out of 5 by Coco777 Friendly staff and clean rooms
Stay for 4 nights at this hotel. My room was always kept clean by the housekeeping staff. If I had a question, the hotel staff was friendly and willing to help.
November 19, 2011
Rated 3 out of 5 by Meena05 buzzing sound from AC
there was a constant buzzing sound - probably from the AC, which was annoying and distrubed sleep.
Also, the shower power needs improvement
May 22, 2014
Rated 4 out of 5 by Eileen24 Hotel Comfort
i would definitely stay at the Sheraton the next time I visit Dallas. Great location. Slept very well in comfortable bed and room. Staff was very helpful
March 30, 2014
Rated 2 out of 5 by Chicago13 Sheraton Dallas
I have stayed at this hotel a total of three times with my previous stays lasting over a week. My previous trips were about a year ago and were great and so I was surprised at the subpar accomodations I recently had here. My disappointment with this recent trip can be summed up by the room I was given. I was put on the 10th floor which I thought was odd since I am an SPG member and usually stay on a different suite of floors. I was shocked at how shabby the room was and disappointed with the staff in that they did not address my concerns when I raised them. My room was next to the elevators and there is not much that can be done other than moving me. The main concern was the subpar condition of the tiny room. The bathroom was so small that the door barely cleared the toilet. In addition, our AC was barely working which left us very uncomfortable the duration of the stay. Next time I will be more adminant to be sure I get a SPG level room since I definitely paid for one. It is disappointing that this happened since I booked over the phone and the attendant asked for my rewards number. I am not sure how this oversight occured.
October 14, 2013
Rated 2 out of 5 by conferenceattendee100 Could be great, but poor for conferences
Great location, nice facilities, has the largest and best equipped fitness center I've ever seen in a hotel.
Areas where improvement is needed:
Value in terms of hotel's restaurant and bar. The out-of-touch high prices for all things related to food and drink are disappointing. Especially considering that within a short walk over the skybridge, I can get a healthy, delicious breakfast for less than $8.00, where something similar at the hotel is over $20.00. Sheraton Dallas will make you pay dearly for the convenience of staying there to eat.
Hotel room HVAC system did not seem very responsive to thermostat changes, the shower pipes would bang and vibrate at the most comfortable flow volume and temperature, and the pillows have a sort of plastic pillow case that retains heat terribly.
Our room was very spacious and well-equipped otherwise, with convenient A/C plugs all around.
In terms of the conference I attended, the meeting rooms in the lower levels were completely uncomfortable due to the low temperature settings of the HVAC. When people are bringing blankets to presentations, that should be a hint there is a problem.
August 16, 2013
Rated 5 out of 5 by Kathy57 Best bed ever!
I loved the hotel but the bed was the standout! So clean and comfortable!
I wished for a small refrigerator in the room but otherwise---a perfect hotel stay!
March 18, 2013
Rated 5 out of 5 by Freckles77 Appreciated the fast repair service
When we called to report the wet carpet the men were right there.
Also our vanity light (2) went out and they were replaced quick.
June 2, 2014
Rated 4 out of 5 by James1969 Dallas downtown
The hotel was busy and had many people coming and going but it was large enough to accommodate everyone.
July 1, 2014
Rated 5 out of 5 by Tonia1307 Love the Hotel features
love everything especially the pool
August 1, 2014