Rated 3 out of 5 by SLCGuy Issue with water
I had booked a room last minute on 6/20 after a business meeting had been moved to the Sheraton for the morning of 6/21. The lobby of the hotel is very nice, however I felt like I was checking in at a Las Vegas strip hotel because of the check-in line. Unfortunately, the rooms don't reflect what you see in the lobby. They are clean, but rather old and in need of updating. The bathroom fixtures for example looked like they were from the early 80's. None of this would have mattered much to me except when I woke up to get ready for my meeting the next morning, the water was completely off in the South Tower. Unfortunately, I had to attend the business meeting without the benefit of a clean, hygienic body and mouth. It was pretty disgusting. After the meeting, the water was turned back on and I was able to shower, pack, and check-out. The check-out girl managed to comp my coworker's wifi service for the night for her troubles, however, I hadn't purchased wifi and she indicated she was not able to comp anything on my bill. She did indicate she would award me additional Starwood points, but I never received them. This is why I'm writing this review. If I would have received the Starwood points as promised, I would have remained silent.
July 9, 2012
Rated 2 out of 5 by Sherry28 Horrible experience!
We clhecked into the hotel at almost midnight. We were assigned our room and went to begin getting ready for bed. Once we were in the room for about 30 mins I called the front desk complaining about the temperture of the room. A maintenance man came up and said he reset the air conditioning assured me that all was fine. At 2:15am we called the front desk again telling them that we were burning up. Another maintenance man came in there and told us the room temperture was 78 even though we had the air set on 65. He tried to fix the air conditioning. Another maintenance man came up and we were told that we should call the front desk so we could move rooms. So I did....now this is 2;30 in the morning not very convenient at all to be dragging our luggage down to another floor and once again get all the beds set up. We had to use a pull out to accomodate us. The room was stuffy when we got in there and it took a good 30 mins for it to cool off. When I spoke to the girl at the front desk she told me that they had a complaint about the air conditioning previously. I was shocked to hear this...when you pay $260 a night for a room you expect to be given a room that is in working condition. I was very disappointed with this hotel as a whole.
August 3, 2012
Rated 4 out of 5 by Randy62 Safety Conference
Very nice stay. Staff was friendly. Food was good.
December 11, 2012
Rated 3 out of 5 by p3cattendee conference hotel
nice play to stay if attending a large conference
February 23, 2013
Rated 1 out of 5 by Steve45545 Hotel Sucks!
Took an hour to check in and the food is terrible
July 27, 2012
Rated 4 out of 5 by bfar hot room
My room was so hot- could not get it to cool down
October 28, 2012
Rated 5 out of 5 by Teacher2012 very nice
The hotel is great; and the staff are very nice.
July 30, 2012
Rated 4 out of 5 by david80 great service
parking was a little pricey
October 3, 2013
Rated 4 out of 5 by SirDoc63 Host
Hotel was great for Mid Winter Borad meeting.
March 1, 2013
Rated 4 out of 5 by Peri Convention
Excellent conference facilities.
July 29, 2012
Rated 5 out of 5 by DDD3 DOC D
it was great, room was very nice and clean.
October 17, 2012
Rated 3 out of 5 by BL041612 Hotel service needs improvement
I was disappointed with the staff service.
May 1, 2012
Rated 3 out of 5 by Gmar Need for more healthy food
Only thing missing is more healthier food
September 19, 2012
Rated 3 out of 5 by Hawk94 to be desired
slow elevator, need a better restaurant
February 27, 2013
Rated 3 out of 5 by dmm91 not clean
bathrooms are drity and ac quit working
February 28, 2013
Rated 5 out of 5 by Pat2012 Great Hotel
Great stay. Everything was wonderful!!
August 6, 2012
Rated 5 out of 5 by Evelyn97 Comfortable stay
Staff was great. Room was comfortable
August 6, 2012
Rated 5 out of 5 by RB44 Great location
Heart of downtown with a great staff
November 15, 2012
Rated 5 out of 5 by SAK1023 Conference stay
All was done well. Would stay again
May 3, 2013
Rated 5 out of 5 by DallasMom Stay at home getaway
This hotel has everything you need!
October 10, 2012
Rated 5 out of 5 by Lhuey74 The entire staff was very gracious!
The entire staff was very gracious!
December 5, 2012
Rated 5 out of 5 by ttraveler enjoyed
nice place, Big, nice restaurants
December 10, 2012
Rated 5 out of 5 by reds great place for family or work stay
Easily the best place in dallas
May 18, 2013
Rated 5 out of 5 by deb47 Really nice place for the money
Nightlights needed in bath
August 9, 2013
Rated 3 out of 5 by Debbie53 Staff was inadequate
No one answers the guest phone.
February 21, 2013
Rated 5 out of 5 by OURtrip2012 Dallas stay
Great hotel and accomodations.
October 14, 2012
Rated 5 out of 5 by SWilson Great Staff
Staff was above excellent
January 16, 2013
Rated 4 out of 5 by SPGirl222 Very comfortable
I had a really good stay!
September 19, 2012
Rated 4 out of 5 by jm123 Executive Director
Meeting space, gymn, etc.
January 29, 2013
Rated 3 out of 5 by theanonymousprof This hotel needs free in-room wifi
Stayed at the Sheraton on Olive St. in Dallas recently for a professional conference. The space is good for facilitating both conference business and the meetings that are connected to it. There is a decent restaurant as well as a smaller quiet bar and a very large sports bar (considerably louder). I spent plenty of time chatting with people in both.
The hotel needs to have its technological infrastructure updated - it needs to have FREE in-room wifi as well as the "lab" in the lobby. Why have a separate business center on the 2nd floor if you have an upscale computer-lab style facility in the lobby?
There are also some service issues as well. On the day of my departure, the Concierge had yet to distribute room receipts under the door as of 6AM. Having stayed at many hotels for business, this is very late. They had an e-option as a back up, so I took that. When I was trying to leave the hotel parking garage, I could not get my room card to trigger the arm lift (so I could drive out of the hotel). I used the "call for service" button and the attendant showed up right away (6:15 on a Saturday morning, BTW).
Overall, the hotel has been redecorated to modernize it, but the technology infrastructure in the rooms needs to be added. Rest assured your competitors are on this issue.
March 25, 2013