Rated 4 out of 5 by TracyLou Great Downtown Dallas Hotel
Exceeds all your travel needs and close to everything downtown Dallas has to offer.
January 2, 2013
Rated 5 out of 5 by friends2014 pleasant staff and clean hotel
no wash cloths were available and food was not good.
January 26, 2014
Rated 4 out of 5 by TravelPro91 Hotel was very efficient
I was pleasantly surpirsed as to the efficiency of the hotel staff. Very freindly.
January 21, 2013
Rated 3 out of 5 by Justices Mitchell-Reed
We did not have wash clothes only one the first night and none the second
December 3, 2013
Rated 5 out of 5 by DLove30 Will Return
My room was better than what I expected and the hotel staff was courteous.
November 25, 2013
Rated 5 out of 5 by ConsultantMgr Great hotel.
Appreciae the facilities and the sports bar for the traveling sports fanatic.
October 25, 2013
Rated 3 out of 5 by NITram Hotel
Attended conference so hotel fine but area lacked facilities for any other stay.
July 26, 2012
Rated 4 out of 5 by Lisa57 Great stay for conference
Accommodations and staff very pleasant. Eat out of the hotel. Food not so good.
July 30, 2012
Rated 3 out of 5 by mrs1 xx
poor restaurant service, elevators very poor elevator landings very poorly kept
October 31, 2012
Rated 3 out of 5 by Matthew47 MIssed Clean-mlm47
For our two night stay, the room was not cleaned between the 1st and 2nd night.
November 26, 2012
Rated 2 out of 5 by jfk12 restaurant and amenities
the restaurant menu , prices, and food quality was well below expectations.
October 9, 2013
Rated 4 out of 5 by MS42013 The room has been updated
Funny the room is refreshed but the old dated phone still lingers in the room
April 29, 2013
Rated 5 out of 5 by LoBall Sales Manager
I only stay at Starwood properties due to the expectations I want to recieve.
October 8, 2012
Rated 3 out of 5 by Disspleased2013 Not What I Expected
I highly recommend that the hotel invest in pillow covers that are changed after each guest has left. As a person with severe allergies, I found myself itching constantly and had to invest in anti-itching lotion. I assume to sleep on the floor. In addition, I was severely disappointed in the concierge at the Sheraton Dallas. Not only I, but also a number of individuals that attended our conference were disappointed at the lack of knowledge the concierge had about recommended dining and cultural activities. Taking out a listing of restaurant locations without having a map to give a sense as to where these locations were located would have been an asset. It is what I have experienced from other hotels. I also find that the hotel business is dumbing down their interest in providing sound and responsive customer service due to turning over areas of shipping, handling and the business center to a third party as to remove the hotel from any sense of responsibility to their hotel guests as an aside. I predict that many consumers will complain about their treatment from the new in-house service that Penfield’s seem to have control. Overall, if I can help it, I do not plant o ever stay in the Sheraton Dallas again.
September 23, 2013
Rated 5 out of 5 by CountryMouse Great for the Conference
The room was comfy, great location and the hotel made a conference a breeze.
February 26, 2013
Rated 5 out of 5 by AJones Starwood Conference
Fantastic hotel. Giorgio has a great Banquet team. Beautiful facility.
November 10, 2013
Rated 4 out of 5 by prww My room was lacking
I was so disappointed my room 2641 did not have a Gideon Bible in the room.
July 24, 2012
Rated 2 out of 5 by Tripp9 Manager
Room was not clean. Air did not work. There was no wash cloths in the room.
January 24, 2013
Rated 5 out of 5 by TJH2201 Great conference facility.
Hotel location was great. Rooms were very clean. Great conference facility.
April 11, 2013
Rated 4 out of 5 by Cha13 Excellent Stay!
Room was comfortable, clean and quiet. Very convenient to medical facility!
April 18, 2013
Rated 5 out of 5 by xrod Hotel registration was quick
Attended the CTAT conference. Hotel Check in was very organized and quick.
July 30, 2012
Rated 4 out of 5 by Piper01 The executive suite layout is very nice!
The executive suite was spacios, clean and comfortable. A nice quiet room.
October 29, 2012
Rated 5 out of 5 by swish41 upgraded
Upgraded several levels to Exec Suite. Free food and drinks. Well staffed.
December 29, 2012
Rated 3 out of 5 by OldAG76 Staff is freindly
My interaction with all staff, resulted in prompt and positive responses
July 25, 2012
Rated 4 out of 5 by DeeDee52 DeeDee52
Good overall hotel experience but front desk check in needs improvement.
January 6, 2013
Rated 5 out of 5 by Cathy41 Friendly Staff
All of the staff was friendly and was willing to assist us as needed.
August 19, 2013
Rated 4 out of 5 by JDG57 this Hotel is very good for conventions
this hotel is close to everything in downtown
January 13, 2014
Rated 4 out of 5 by See7 Recent stay
Great hotel, but without wifi not good for business travelers.
November 17, 2013
Rated 1 out of 5 by Jamie543 Aman Khan
Different level of service, it just depends how much you are paying.
January 21, 2013
Rated 5 out of 5 by FDK1 Good for weary business person
The hotel provided a respite from long days of business meeting.
October 7, 2013