Rated 5 out of 5 by Edietravels Great visit
Greatly enjoyed the room layout and appearance.
April 16, 2014
Rated 5 out of 5 by texasBill49 Excellent Service, with Great features!
Excellent place to hold the convention.
April 16, 2014
Rated 5 out of 5 by Lightfm Great NCAA stay!!!
We attended the NCAA festivities. Everything was held at the Shereton since it was so large. It was so convenient to restaurants and fun in the city! The staff was amazing, quick to respond to needs, so friendly, and helpful on every level..a great stay
April 8, 2014
Rated 4 out of 5 by TxTAC32 Bathroom
Room was fine. Bathroom and shower room was very small. Way too small.
April 15, 2014
Rated 2 out of 5 by Gayle101 Poor service
The check in was a nightmare, no excuse for the time it took, staff appeared to be apathetic or maybe simply not trained well. I have been a spg member for many years, a gold member for the past two years and have never had this experience at spg hotels, very disappointing. The room was clean and well appointed but the hotel layout was confusing. Had 3 rooms all in different towers because the staff could not figure out how to place us close to each other. I will never stay here again, there too many other choices with excellent service in Dallas.
July 23, 2013
Rated 2 out of 5 by JimKoch Swice a bad experience
Another person walked in my room with a key that opened my door.
My toilet broke and the sink stopper never held water. So much for green BS.
April 12, 2014
Rated 4 out of 5 by Fresco38 Decent Room Great Location
Room was decent not exceptional. However, I found the location to be excellent for my needs.
April 14, 2014
Rated 5 out of 5 by D12x Dinner, drinks & customer service
The customer service is outstanding. The staff, as well as the meal options available at The Table restaurant make it easy for me to recommend the Sheraton to colleagues.
April 12, 2014
Rated 3 out of 5 by zak09 Not impressed by this hotel
My wife and I came to Dallas for a friend of ours wedding. We were fortunate to get a discounted rate on our room because it was part of a block of rooms for the wedding. However, if we had paid regular price for this hotel we would have been extremely upset with what we paid for. The room was super tiny. The bed was not comfortable at all. Whenever we took a shower, the tub failed to drain fast enough and had water up to my shins by the time I was done. I just guess we expected more from.
February 24, 2014
Rated 2 out of 5 by Never Inconsistant, no apparent systems
The hotel itself is nice but undersatffed for the number of rooms. The management obviously has not trained their staff very well. There was a measurable amount of hair in my bathtub on arrival and the coffee maker had not been serviced. There were no washcloths. I had two rooms. The other room had a clogged sink and a safe that did not operate. Calls were placed, promises were made and never executed. My room was not serviced by 5:30 pm one afternoon. Someone was sent up 20 minutes later and once again failed to service the coffee maker and only left one towel. If you look at recent reviews, this hotel seems to find it easier to apologize later than to provide great service now. I hope you are reading this prior to choosing where to stay.
February 21, 2013
Rated 4 out of 5 by Environmental Aviaition Conference
Some minor glitches but you would expect that from such a large hotel.
April 14, 2014
Rated 1 out of 5 by Squire50 Expensive Dis-service
Really good pillows, but that's about it. Sheets were stained, heat and A/C were hard to use, highest cost for internet I've ever seen! You'd think the $149 would come with a few freebies, but no. Water is expensive, $50 deposit is not refunded until 7 - 10 days later, even if you didn't use a dime! Desk doesn't answer until several rings making you wonder if anyone's there at all. Desk gave wrong information on area transportation costing me additional $40 getting to and from the airport. Most hotels of this prestige have their own shuttles.
September 14, 2012
Rated 2 out of 5 by SWAGirl413 Average
Unfortunately, my current stay at the Sheraton was below par. The air conditioner in my room did not work well, and with the humitity, it felt quite warm almost 100% of the time. I had a leak in my bathroom and it took several days to get that fixed. The staff was great, but between the leak and hot room, it wasn't the best stay.
March 31, 2014
Rated 2 out of 5 by N464AT Nice place to stay, but eat somewhere else!
I stayed for about two weeks, and almost every time I ate in either the Kitchen Table or Draft the sped and quality of the serving staff was horrible, with one exception. I spoke with hotel manager and he recommended that I go to trip advisor to get this person some recognition??? The food was good, there was almost a problem with every order. Waited for my dinner to be served for over an hour and a half. Three different dinners were served to me untill I got the mahi I ordered. Wait staff was clueless.
Room was nice, comfortable and clean. I never received SPG points for my stay. My room was paid for by my company but I did charge several meals and items to the room. Front desk said I would get credit for these charges but never received any. Called rewards card number, but no help.
February 11, 2014
Rated 1 out of 5 by yoda27 great features...bad service
The service at the Sheraton Dallas was the worst I have ever experienced. I have stayed at many Shaeratons and they were always a pleasant stay, but the Shaeraton Dallas lost our checks sent from our school and no one knew anything about it. The FedEx tracking had the name of the person who signed for them but still no communication at all. No one ever returned calls and we got the worst room at the hotel.
March 20, 2014
Rated 4 out of 5 by Shey Unexpected
Had a very rough start. With the pool hours changing and no notice. Then the rudeness at the front desk from a so called manager. I felt horrible. Then I discovered that my door would not lock at all. When I told them they act liked oh well. So, I called and complained to Starwood Hotels Preferred Guest number. They contacted the hotel, then this very nice Manager came and smoothed it all. He made me feel like I did matter, and everything was okay from that point on. I was able to finally enjoy my stay after speaking with him. He was GREAT!
July 18, 2012
Rated 5 out of 5 by csichick1908 Marathoner
Recently lodged at this locaation while running in the Dallas Rock n Roll 1/2 marathon. Great accomodations. Refrigerator in room was awesome for my morning of race prep. The hotel also supplied free bottled water in room, which came in handy for my protein shakes. I was also obliged a late check out which allowed me to shower and relax post-race.
March 28, 2014
Rated 3 out of 5 by Lou69 Our stay was good and bad
Our hotel room and staff were good. We came for bridge tournament and wanted to use your dining facilities which were awful....the food was not good and the wait staff was so small that it was an ordeal every time we ate there. The manager was most helpful, but couldn't make up for lousy service and lousy food.
March 31, 2014
Rated 2 out of 5 by Laura66 I would not recommend
Service was terrible for level the Sheraton should be at. No help with bags when I arrived, though 5 bell men went by me, and it was obvious I was struggling. Our room was never vacumed any of the 4 days we were there, there were no towels at the pool. We called for help with our many bags when leaving waited an hour, late for our final meeting, had to do it ourselves then found out you dont help with bags. Not enough help in the area to store our bags on our last day (you knew we were coming why only 1 person to help hundreds of women?)
August 14, 2012
Rated 4 out of 5 by ZJVA Enjoyed my stay
I stayed at this hotel with my mother and 10 month old daughter. It was great because they were able to provide a refrigerator and crib, at no charge. Additionally, when i initially called to upgrade to a suite from the regular room reserved for my company's conference Tirsa Ortiz was very polite and professional. She provided me with alternatives for the suite size to accomodate me traveling with my infant daughter and care taker. The suite was great because there was plenty of room for my daughter to walk around and play with her toys.
October 3, 2012
Rated 4 out of 5 by Dallas Good for conference
The Sheraton Dallas offers all the amenities you'd expect in a conference hotel. The room decor was up-to-date with a comfy bed. Food options were pricy but no more so than any other hotel of this size in a major city. I was disappointed to have to pay $9 to receive a package (handling fee). Also, the bellmen tried to direct me to a private taxi as opposed to the city-sanctioned ones. They said, "same price as a taxi." They are not the same price. The bellmen and/or the hotel must get some sort of kickback from these guys. Buyer beware.
March 17, 2013
Rated 5 out of 5 by Coachbosh NABC experience
My wife and I had a very comfortable stay for about 6 days. Staff very personable and attentive to needs.
April 10, 2014
Rated 3 out of 5 by dontstayhereever not worth the money
Most of the room looks nice. shower stopper was broken and was "fixed" by simply taking it out. Enough scratches told me this wasn't the first time it was "fixed". Also the cover behind the shower knob was loose/broken.
really small bathroom with light switch on outside of bathroom. odd.
no hot water in the mornings
all in all, not worth the $200 a night. stayed in better for much cheaper
March 21, 2014
Rated 1 out of 5 by madinminnesota Tired Old Hotel
This hotel is in serious need of being shut down and upgraded. When I first got to my room the "clothes line" over the bath tub was stretched out, and appeared to not be retractable. The waste basket in the bathroom had not been emptied. There was an unwrapped/used? glass on the bathroom counter.
The furniture in the public areas was beaten and battered, with veneer peeling off of it.
What can be said about water pouring down inside elevators and shutting them down for hours?
Never stay there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
November 3, 2012
Rated 4 out of 5 by MATexas Price, Tub and Misc.
Overall it was a really nice experience-handy to the conference I was attending. I won't stay there for a non-conference related event -rooms are very pricey when non-conference related. Won't confirm type of room until day of event. No de-caf coffee in room-have to order-pricey.
And the tub took a long time to drain! Washcloths were not replaced. Charge extra for an in-room fridge. Could use more affordable dining options too. In conference area escalators stopped working at several points during the weekend.
Everyone was very nice!
June 24, 2013
Rated 3 out of 5 by Karen10 Just Average
I expected much more for the price. The food was very disappointing. There was no water pressure in the shower. The staff was friendly. Overall, I was underwhelmed. I was in Dallas for a conference and didn't have a car to venture out. Since I was alone I didn't feel safe walking the streets by myself so I was limited to the hotel restaurants since there wasn't anything within walking distance of the hotel. Just office buildings. The exercise facility was nice. I liked the Linked In Lobby area because I didn't want to sit in my room.
May 23, 2013
Rated 2 out of 5 by Lanitymom Not worth the price.
My experience was less than stellar. I was on a club floor and expected better amenities. My internet service never worked in my room despite numerous calls to the front desk and being transferred to technical support. My room service door hanger never got picked up. I had to call for room service the next day. They were very late and got my order wrong. No one on staff seemed to care about any of my complaints except the manager, but none of my complaints were addressed. For *that* price - expected a lot more. Very disappointing.
October 14, 2013
Rated 1 out of 5 by JTD93 Worst experience I've ever had
I stay in hotels 50-75 nights per year and have never had a more terrible experience than in this hotel. My heater didn't work in my room, the shower leaked all over the bathroom floor and I reported 2 days in which it was never repaired. The second night of my stay as I was taking a shower, I had just put shampoo in my hair and soap on my body, the hot and cold water to my shower was cut off. I called the front desk and they told me that I should have called them before I got in the shower! How was I to know to do that? She then told me that I could change rooms but I was soaking wet with soap and shampoo in my hair. That was at 8:45 pm. I waited until 11:46 pm and there was still no water. I asked them to adjust my bill and they refused to do so. I will never stay in a Sheraton hotel again!
February 6, 2014
Rated 3 out of 5 by stella3 lacks current information
The concierge needs to keep current on the downtown area surroundings. I was told 2 things I wanted weren't available such as a store(which was just a few minutes walk away from hotel) & a tour. Knowing there WAS indeed a JFK bus tour.could've helped me plan my day better because I ended up missing them since the last one left at 230. I was told there wasn't such a thing when in fact a new tour started a month prior 4x a day.
Other then that the maintenance staff was wonderful, coming right away close to midnight to fix my a.c..
September 10, 2012
Rated 1 out of 5 by emskay BELOW PAR FOR A SHERATON HOTEL
I recently stayed at this hotel for a convention and while the building and public facilities are aesthetically pleasing , I cannot say the same for the state of the rooms. The air conditioning unit had basically 2 settings :too hot or too cold and extremely noisy.
My room safe had a low battery and could not use it and the bath tub had no stopper. As I checked in late and was too tired I called the next morning and requested that these items be attended to. Upon returning that evening nothing had been done. When calling guest relations I was told that they would try and locate a stopper for the bath however they were not sure if they had a spare. Eventually after requesting to talk with management, they somehow manged to find one and take care of the issues
June 23, 2013