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Kinder pro Zimmer

Diese Angaben ermöglichen es uns, die besten Zimmer für Sie zu ermitteln und Ihre Ankunft entsprechend vorzubereiten.

Informationen zu Zustellbetten und/oder Aufschlägen für weitere Personen finden Sie in den Zimmerbedingungen und Details.

Für Familien

Für Kinder bis 17 Jahre ist die Übernachtung in den vorhandenen Betten des Zimmers kostenfrei. Für Zusatzbetten, Kinderzusatzbetten und Kinderbetten ist möglicherweise ein Aufpreis zu zahlen.

Mindestalter

Um eine Reservierung vorzunehmen, müssen Gäste mindestens 18 Jahre alt sein und einen gültigen Lichtbildausweis vorlegen.

Rated 3.4 out of 5 by 1121 reviewers.
Rated 4 out of 5 by Dallas Business Meeting Hotel is nice, staff does an excellent job of making you feel welcome. Room was clean and comfortable, HVAC system one of the more quiet and efficient I've experienced. Unfortunately, sharing bathroom noises with adjacent rooms in the south tower sort of dulls one's sense of being in an otherwise high-quality hotel. And it wasn't just the plumbing sounds.... Overall it's a very good hotel that I would recommend - bring earplugs if you are offended by sounds of the inevitable human toilet experience. January 13, 2014
Rated 2 out of 5 by Poorly kept On arrival, the hotel was uncomfortably warm. No recognition for Gold SPG verbally or other. On arrival to 24th floor, greeted by a large pile of dirty sheets and garbage bags by elevator (4pm)...another pile of dirty sheets by my room 2404. All that remained thru checkout next morning. In room, a long hair on the mirror and other moderately offensive housekeeping no - no's. As an owner, I am not happy with the way this property is kept or shows. I will never stay here again or allow our company (PWC) to book anyone to same. April 17, 2013
Rated 5 out of 5 by Fantastic stay. From the minute we drove up to the hotel, the valet attendants were very friendly and welcoming to the staff greeting you as you made you way through the lobby to the front desk personnel, all very friendly and engaging. They all made me feel very welcomed and put me at ease. March 24, 2014
Rated 2 out of 5 by Flood I stayed in a room that had a flood my second night. The hotel was nice to provide me dry cleaning for the clothing that was affected. My shoes were aired out but are not in the same condition as prior. A pair of pajamas was somehow lost and I have yet to hear back from the front desk. They were sent to the laundry and never returned. Although they were quick to try and relocate my room, it was not the most comfortable visit. February 28, 2014
Rated 2 out of 5 by Inconsistent Experience - My room was spacious but the bathroom was tiny. I was barely able to turn around. The bathmat had red spots on it the first day and there was no bathmat the second day. I called down and one was sent up promptly. Additionally, my clock did not work (I did not tell anyone because I was just tired of having to call down). I was there for a large ATT meeting but the room facilities were not great. I know that the phones did not work and the hotel knew about it but it was annoying since I needed to call to fix/request things. January 25, 2013
Rated 5 out of 5 by Great Stay The hotel staff and amenities were excellent. The hotel is centrally located to many downtown attractions and public transportation as well. March 31, 2014
Rated 1 out of 5 by Quality Control Needed The room had an awful smell and was very warm. We tried to cool it off and it took forever, but never got to a comfortable temp. The first morning - no hot water! Everyone we rode in the elevator with complained about the same thing! The safe door just hung open and the sliding door keep crashing into it. Pillows were way too soft - tough to get comfortable. When we returned each day, the bed was made but they could have done a better job tidying up - ugh. We did not enjoy our accommodations in the least. December 16, 2013
Rated 4 out of 5 by Hotel Comfort i would definitely stay at the Sheraton the next time I visit Dallas. Great location. Slept very well in comfortable bed and room. Staff was very helpful March 30, 2014
Rated 5 out of 5 by Nice hoter clean and comfortable place to stay April 3, 2014
Rated 2 out of 5 by Water issues Overall the hotel is up to par with its amenities, although there were faint stains on pillow cases and comforter, in 2 different rooms I stayed in. The water in the room had a distinct smell of algae (like lake water), again in both rooms I stayed in. The last night I was in Dallas the water in my bathroom turned brown, I was informed the hotel was having issues with the water and they did move me to another room where the water was not brown, but still smelled funny. February 5, 2014
Rated 2 out of 5 by This hotel needs improvement We just spent three nights at the Sheraton and were completely dissatisfied with our stay. The hard wire internet and the wifi connection in our room was not working and the staff was unable to get it reparied. To be fair, the Sheraton did issue us a $40.00 credit but being a business owner it was unaccepatle that during this day in age, they could not resolve this issue. In addtion to the internet/wifi connection not working, the closet doors were broken and some of the paneling in front of the window were coming off. January 21, 2013
Rated 4 out of 5 by Great Hotel and Staff The hotel staff where first rate. They took care of your needs in a unhuman speed that inpressed me. The only down turn was the hotel cost was a little higher than I expected and being from California that is hard to do. Overall Great JOB!!!! March 24, 2014
Rated 1 out of 5 by Not Recommended This is a nice building with a good downtown location. The issues have to do with the house keeping, service, and cleanliness. There were a number of missing items in my room when I checked in (i.e. coffee, ice bag, laundry bag). It made me wonder where else they cut corners (cleaning, sheets, etc). Additionally, there where items left in the hallway for over a day. Lastly, I had an issue with my internet. I had paid for it each day. My access was not working the second morning. I called the service center and the woman I spoke with was very rude. She said I hadn't paid any of the days. I explained I had paid each day and had been using the internet the day before. She was very defensive and said I hadn't paid and wasn't being charged. Sure enough, I get home and have changes from each day on my card. I called them and after over 30 minutes I finally was able to receive my receipt for the days that the internet worked. March 10, 2014
Rated 3 out of 5 by Adequate Hotel in Downtown Dallas Our experience at this hotel was more less what I would expect from a Sheraton. The staff was friendly. The valet service was attentive. The bell hop staff was nice but I had to walk down to the lobby twice to first get our bags, then to get help out. We had to call on two separate occasions to get all of our towels and washcloths that the maid forgot to leave. The beds were comfortable and the room was overall clean. February 26, 2014
Rated 3 out of 5 by Security response needs to be improved An intoxicated person started banging on our door at 3:30am demanding to be let into the room. We dialed operator and asked for help. The person remained outside our door for almost 10 mminutes. Security never came by. Slightly later a hotel staff member could be heard outside our door opening the closet across the hall. I had to ask him if he was security. He said he heard there was a problem. He was not actually there to check on us, it seems. The staff was certainly helpful and apologetic...the next morning. February 25, 2013
Rated 2 out of 5 by problems Check in was terrible The first room the keys didnt work The next room in the south tower was full of mold The third room security opened the door to find they assigned me to someone elses room March 26, 2014
Rated 3 out of 5 by Too loud, need internet, key problems The music in the lobby is very loud. Why is there music at all in the lobby at 6 am? When I checked in and went up to my room my key did not work. I had to call down for someone the bring up new keys. (When i was checking in a man came to the reception desk with this problem, too.) On the third day of my stay the keys stopped working again and had to be replaced. It would be really nice to have wifi or at least internet available in the rooms for free. Next time I will choose my hotel based on that service alone. March 25, 2013
Rated 3 out of 5 by Not worth the money. The service was great until i got to my room. The air conditioner was not working, the toilet didn't flush and two light sockets didn't work. After repeated calls to guest services, i finally got another room after making a personal appearance to the lobby. The suites don't come with a mini fridge or a microwave unless you pay extra. i have received better service and amenities from a cheaper hotel, than i received at this hotel. The only positive thing with this hotel is the fitness center that is extremely nice. September 5, 2012
Rated 2 out of 5 by The larger the hotel, the worse the experience I spent a week at the hotel for a training event. The cleanliness of the hotel left so much to be desired. While I understand that everything is bigger in Texas, the number of huge bugs throughout the hotel (both alive and dead) was unacceptable. One of our participants found bugs in her bed; another found a used condom in his (and after repeated requests, FINALLY got his sheets changed -- not just remade). When we had finished our training event, we were trying to figure out how to ship all of our materials back to HQ. Our conference coordinator had already left and was unreachable. What professional leaves when their group hasn't even finished their event? Adding insult to injury, still haven't received my SPG points, but I'd easily forego points to have a clean stay. August 14, 2012
Rated 1 out of 5 by Worst stay! Check-in- 45 min, then all but one restaurant was closed. Thermostat did not work 1st night. Housekeeping picked up dirty (& I mean visibly soiled from my shoes getting something sticky on the bottom) towels off the floor & laid them on the tub & did not replace them. Service @ restaurant was slow. Locked in the parking garage, room key would not let me out. I could go on & on. Most staff were very friendly. The hotel basically could not handle the amount of guest they had & staff was doing the best they could. March 5, 2013
Rated 4 out of 5 by Noisy but otherwise good Everything was great except there were noise issues. The toilets are extremely noisy when flushed and the mechanical room or something was loud. Also doors slamming were loud. March 25, 2014
Rated 3 out of 5 by Housekeeping not up to par There were four people staying in our room all women, 2 Moms and 2 teenagers, its not hard to figure that out when cleaning a room, we never had 4 towels the whole time we were there and it took an hour get more unless we could flag down a cleaning person. Everyday we had to request towels. These are the basics. Also bed linens were not the cleanest either. March 8, 2014
Rated 5 out of 5 by Great Hotel This place has really nice comfortable rooms. March 30, 2014
Rated 1 out of 5 One customer service blunder after another The customer service at this hotel was truly some of the worst I have experienced in all of my travels and confirms my thoughts on why I choose not to stay at the Sheraton brand. The string of of customer service blunders started at check-in and didn't end until we were leaving the hotel for the airport and the bell stand staff had lost total control of the driveway area and we had to fight our way through a crowd of taxi drivers, airport shuttle drivers and limo drivers trying to negotiate a rate to drive us. May 3, 2013
Rated 4 out of 5 by Valet Parking I was told to call down to the valet 5 minutes prior to needing my car, and the attendant did put the extension on the ticket. However, the next morning when I started calling 15 minutes prior to needing my car no one answered the phone. I then went through the front desk and still no one answered the phone. I finally went down to the lobby and there were 2 attendants there. The hotel needs to check that extension to see if it's working, and if so, the attendants need to answer it when it rings. December 15, 2013
Rated 5 out of 5 by Awesome room! Wow! I stayed in the center tower and what a great room with a terrific view! March 29, 2014
Rated 1 out of 5 by Extremely Disappointing The first room offered in the South Tower was dated, dirty and had ants crawling on the bed. It was absolutely disgusting. The manager Whitney was kind enough to relocate me to another room in the North Tower. Although this room was better than the first, the caliber of your property is mediocre in comparison to other SPG properties. I feel that this property causes the SPG brand to lose all credibility with me. The staff in the Club Lounge, Sara and Ronald, were very kind. I cannot say the same for any of the other staff, especially at reception desk and those working at the bar. One word: LAZY. I am a travel industry professional and have been for many years. I can honestly say that I would not feel comfortable recommending a Sheraton property to any clients, family or friends. October 30, 2013
Rated 2 out of 5 by Platinum Disappointment I was disapointed in my room it was very smalll on a lower level floor and the train was right outside my room. I could hear it into the evening and early in the am. There were rust stains (i hope) on the shower curtain and matteres, saw two roaches in the gym and the property just seemed dated. The food options are also very limited on property. It is diapointing becuase the location is great and the service was pretty good. Also one of the phones did not work and it was the one that had the speakerphone. June 7, 2013
Rated 2 out of 5 by DECEIVING Room service was very poor, we had only big towels for the stay except the first day. we had only 2 small soaps for 5 days for 2 persons. the shuttle was supposed to be there at 5:10; we were told that he was late, then that he will not come. the Hotel replaced the shuttle with a taxi at 5:50. the Taxi forgot the camera bag in his car but he returned it back at the airport 15 minutes later. the concierge information was very poor, except one who really helped us. Internet connection was really good. November 1, 2013
Rated 2 out of 5 by Room needs improvements 1- there was a leak in the bathroom under the sink 2- the bathroom sink cold water did not work 3- there is no fan in the bathroom...musty 4- room service took over an hour to deliver a bottle of wine. they delivered the wrong wine which was $30 more than the one we ordered. they informed us that the menu in our room was out of date. 5- there was tobacco spit in the elevator February 27, 2014
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