Rated 3 out of 5 by OldAG76 Staff is freindly
My interaction with all staff, resulted in prompt and positive responses
July 25, 2012
Rated 4 out of 5 by DeeDee52 DeeDee52
Good overall hotel experience but front desk check in needs improvement.
January 6, 2013
Rated 3 out of 5 by Gamechanger555 Lack of vacuuming
Other than the floors not being vacuumed, the stay was pleasant.
August 17, 2013
Rated 1 out of 5 by Jamie543 Aman Khan
Different level of service, it just depends how much you are paying.
January 21, 2013
Rated 4 out of 5 by brk1 Poor Customer Service
Argumentative Staff member
November 5, 2013
Rated 3 out of 5 by JohnDoe Would not recommend this hotel.
The hotel is outdated, and so was very much below my expectations.
March 11, 2013
Rated 5 out of 5 by FeldAl Sheraton Dallas World Class
Great place for ameeting or vacation. Rates were very competitive
October 15, 2012
Rated 4 out of 5 by DMS2012 Great Hotel for a Large Event
We had a party with 12,000 people and everyone had a great time.
November 14, 2012
Rated 2 out of 5 by verydisappointedalso Understaffed and slow
Front desk, valet, bell service all were understaffed and slow
August 24, 2012
Rated 4 out of 5 by 59GAD 3 Nights
Everyone was very polite and helpful when needed. Thank you.
June 27, 2013
Rated 2 out of 5 by Livy Not clean
Halls and rooms were dirty-hadn't been vacuumed in a while!
July 12, 2013
Rated 1 out of 5 by RDU2013 The Worst Experience
I would not recommend this establishment to anyone.
September 2, 2013
Rated 5 out of 5 by GK13 Great Dallas Hotel!
Close to arts district. Fantastic staff, beds, restaurant!!!
March 17, 2013
Rated 4 out of 5 by sl1966 staff was excellent.
staff person named Carrie at check in did an excellent job.
March 25, 2013
Rated 3 out of 5 by Pandjamom In need of maintenance
We had to call maintenance 3 out of the 4 days spent there.
February 11, 2013
Rated 3 out of 5 by KD43 Average
Event staff do not communicate. AV service is poor at best!
November 7, 2012
Rated 1 out of 5 by Rangerbob Outdated rooms
Rooms are out dated and maintenance requests go unanswered.
October 28, 2012
Rated 5 out of 5 by Denise00 Great location
Great location close to the stadium
October 8, 2013
Rated 3 out of 5 by TMAC room cleaness
Room was not clean and had debris under counter and desk
May 6, 2013
Rated 5 out of 5 by DHaynes3 Wonderful
My stay was wonderful the hotel and staff were great!!!
April 29, 2013
Rated 3 out of 5 by Chivon10 The features are great but some problems with service.
There were some issues with my commode and housekeeper.
May 21, 2012
Rated 4 out of 5 by KABroome Very Nice Hotel
The staff is top notch and the hotel is run very well.
January 17, 2013
Rated 2 out of 5 by HumidinDallas Poor Room Conditions
The room definitely did not meet my expectations. Overall, the rest of the hotel was nice and the meeting rooms were adequate, but the room fell short.
1. My room had a strong sewer gas type smell. The smell was not as bad once the A/C circulated the room, but the A/C goes off while no one is in the room, so there was always a heavy smell when I first made it to the room. The longer I was away from the room, the stronger the smell was when I returned.
2. The hot water in the shower had almost no water pressure. There was plenty of pressure from the cold side, but as soon as the handle crossed to mostly hot water, the pressure would drop low enough that the water barely trickled out of the shower head. This meant that the shower had to be relatively cold in order to have enough water pressure.
3. The A/C never seemed to really cool the room off enough. I had to set it to 65°F just to make the room sort of comfortable. I don’t know what the temperature was, but it was definitely over 75°F even though the thermostat was set much lower. The room was also always humid even with the A/C running. The thermostat was malfunctioning (flashing a wrench sign) and had to be reset whenever I arrived. This may have had something to do with it, but it never got better.
October 21, 2013
Rated 5 out of 5 by adonald27 Dallas Sheraton
Great hotel! Staff is great. Has everything you need.
March 11, 2013
Rated 4 out of 5 by Jedi Master
Gift show was annoying. Prices varied with employees.
October 30, 2012
Rated 5 out of 5 by Crawford20 Beautiful Rooms!
Wonderful rooms, very clean. Staff VERY helpful.
August 5, 2013
Rated 5 out of 5 by Mike Excellent
The staff in the lounge was great and very welcoming
April 27, 2013
Rated 4 out of 5 by Brat55 great stay
The hotel was great, room was clean and comfortable.
November 13, 2012
Rated 2 out of 5 by Migazer Ordinary Hotel
Bad food in the Draft bar
No Wifi or connection weak
October 29, 2012
Rated 3 out of 5 by jane61 weekend/business
Hotel Layout was not conducive for me as a traveler
February 25, 2013