Rated 1 out of 5 by pnut Crowded hotel, terrible service
Th hotel clearly was having a hard time dealing with several conferences at once. Besides slow service, they even lost my dry cleaning during my stay. Overall, the facilities are a bit dated and worn.
April 20, 2015
Rated 2 out of 5 by Gina57 This hotel needs more work
The staff was very nice and helpful. When you walked in the lobby area and in hallway to your room it smelled like garbage /sewage. In my room the ac did not work well. I had my thermostat low as 62-65 it did not get cool in the room until 3am-4am. When I arrived and went to pull out the sofa bed, the mattress was full of chip crumps. The pool /laundry area was nice and cleaned. No microwave in the room. Ap
April 14, 2015
Rated 3 out of 5 by momma5 Decent Hotel and Stay
We had reserved a block of rooms for wedding members and guests. The rooms were average. The Executive Suite was disappointing as it was roomier but not anything special. There wasn't any refrigerators in any of the rooms. I had to request that we be in the same tower, which I would have thought had we blocked rooms they would have been at least in the same tower. Located in downtown Dallas, so plenty to do.
April 1, 2015
Rated 1 out of 5 by BobKell service not good
TV was not working, they spent 2 hours trying to fix it the first night but could not do so. They were supposed to come back the first thing in the morning and did not show. I had to call them 2 more times.
the bathroom light was also burned out and I had to call them twice before that was repaired.
March 29, 2015
Rated 3 out of 5 by funjameslee2005 Group Talking Alone without Paying Attention to Guest
On last Friday (3/27/2015) about 10:45 PM when I checked in at this hotel, I saw the group four front office staff talked together (including one supervisor with them) without paying closed attention when a guest waited for assistance. They talked and laughed and ignored to offer assistance to let the guest waited long time to be processed through the check-in. I could not believe as Sheraton Brand Hotel in this property during the business hours, group staff talked and laughed without assistance to the guest.
March 29, 2015
Rated 5 out of 5 by Omar21 My Wedding
I recently got married at this wonderful location March 14th. From the start Taylor Martin was a pleasure to work with. She answered all our questions and was prompt with her email responses. Once we signed the contract she took it up another notch. She was always willing to answer questions and make suggestions and was always available whenever we needed her. The day of the wedding the venue looked incredible. Taylor and her staff were there to calm me down whenever I thought there might be a problem, such as extra guest showing up without RSVP'ing. Taylor immediately put my nerves at ease and handled it like a pro. All my guests had nothing to say except how wonderful the wedding was as well as the hotel itself. My wife and me are so glad we decided to have our location be the downtown Sheraton. We would not change a thing!! Thanks to Taylor again
March 23, 2015
Rated 5 out of 5 by Katie15 Great Customer Service
Me and my husband had a wonderful experience at the Sheraton- the front desk service was incredibly friendly and helpful, and made our stay especially good. The facilities were great, as was the location.
March 23, 2015
Rated 4 out of 5 by First48 Wonderful Experience
March 16-18, 2015. I have no complaints, the staff was very nice and helpful. The facility was very clean and relaxing. Really enjoyed the workout room.
March 21, 2015