Rated 3 out of 5 by MKSeminar Would not stay there again.
While the rooms were clean and comfortable, my group and I experienced a number of issues, which the hotel was slow to resolve.
July 29, 2012
Rated 3 out of 5 by RR1010 Some problems
My room heater didn't work, shower head sprayed all over the bathroom and I saw the same food tray in the hallway for 2 days...
March 4, 2013
Rated 4 out of 5 by GS455 Sheraton Dallas
The hotel is clean but the bathrooms are small and the $185 per night is steep for what you get. This is a $125 per night room.
January 30, 2013
Rated 4 out of 5 by Sonya28 A Little Too Warm
My stay at the Sheraton in Dallas was adequate. The bed was amazing, but the room size and the air conditioning was just okay.
July 12, 2013
Rated 4 out of 5 by Mich12 Friendly staff, nice facility
I had a good experience - the staff was very friendly and helpful. The fitness center and pool area were large and attractive.
May 28, 2012
Rated 5 out of 5 by Papasmurf Outstanding for conference
Stayed for a convention and the hotel has everything you could need - no need to have to venture out if don't really want to.
October 12, 2013
Rated 4 out of 5 by GK27 Great conference facilities
Meeting rooms were good as was WiFi
May 1, 2014
Rated 4 out of 5 by HUMBLE WMS
I was peased with the rapid service in the restaurants. Hotel staff were very friendly which added to my overall experienced.
February 3, 2013
Rated 4 out of 5 by Bob48 AFPM Conference
Good hotel. Recently I have used other hotels inside/outside USA. By comparison, Sheraton Dallas was a great business hotel.
October 23, 2013
Rated 2 out of 5 by Muffy702 Hotel plumbing needs to be repaired and there were leaks in the ceiling.
The ceiling in my bathroom and in the meeting room leaked. The bathroom sink would not drain.
March 21, 2014
Rated 5 out of 5 by JerrodFFA Check In
Manuel made sure that our rooms were blocked together and accommodated us even though there was a large convention going on.
July 15, 2013
Rated 5 out of 5 by Tway40 Great!!!!!!!!!!!!!
I love this hotel, just need to have more amenities like complimentary breakfast, for the price you pay for everything else.
July 19, 2012
Rated 5 out of 5 by BB1972 State Fair
THe hotel is convenient to the state fair park, it is easy to check in/out, and the rooms are always comfortable and clean.
October 3, 2012
Rated 3 out of 5 by Milo What was liked
The rooms were nice and roomy. Bed was comfortable. Did not like not having free WiFi, and service in the common areas.
February 11, 2013
Rated 3 out of 5 by Unsatisfactory Hotel needs attention
Customer service needs immediate improvement. Had to call several times for items that were promised to arrive shortly.
March 3, 2013
Rated 4 out of 5 by jbiotti sheraton dallas
good hotel located centrally in dallas
April 26, 2014
Rated 5 out of 5 by Beancounter Excellent Service
Even though there were many events at the hotel, parking was easy, the staff was attentive and the room was fantastic.
September 9, 2012
Rated 3 out of 5 by Mightychm Food/Beverage
I do not recommend the restaurant. The fried pot roast was very dry and was not very tasty.
The ice tea was not fresh.
December 3, 2012
Rated 2 out of 5 by MsSJersey Could've been better!
Store overpriced & maid svr very poor, we had to hunt them down for towels etc. No fridge (w/out being charged).
December 31, 2013
Rated 5 out of 5 by JoJo13 Awesome room!
Wow! I stayed in the center tower and what a great room with a terrific view!
March 29, 2014
Rated 5 out of 5 by Michele40 Great customer service!
All the staff went above and beyond to make our stay wonderful. Sheraton will be our first choice for future travel.
September 30, 2012
Rated 5 out of 5 by Scott Excellant Service
I found the staff to be some of the most courteous and kind people I have ever stayed with. Excellent job people!!!
February 1, 2013
Rated 5 out of 5 by MailToMrBrown Great Experience
The staff was very precise with their advice and accommodating. I would stay again. Best hotel in Downtown Dallas.
April 1, 2013
Rated 5 out of 5 by Dave52 Wonderful Comfortable Room
Hotel is very comfortable and meeting rooms were roomy and convenient.
Hard to find evening and late night dining.
June 25, 2013
Rated 1 out of 5 by Sasha I was exceedingly disappointed.
Upon arrival it was very difficult to get anyone to understand that I wanted to valet...I was asked three times before being given a ticket and my car getting parked. As I attempted to shower, the washcloth that had been rolled and placed neatly on the shelf had large rips and holes in it. (I took a picture of it for further reference). Upon leaving, I was made aware that although we were quoted a discounted price for valet parking, all of my sisters didn't receive the discounted price. As I was driving home, I remembered that I had left my phone charger in the room and it was very difficult to get a person to talk to and even the, I was told several different things about the method of retrieving it. I was initially told that I would have to wait until the new occupants of the room checked out (whether it was a day or a week.) In the same conversation, I was told that nothing had been turned in but they needed to check with the maintenance staff to see if it was on their cart, although it is the policy of the hotel that everything be turned in on a daily basis. I was later told "call back tomorrow". When I called back I got the same run-around. NOT IMPRESSED AT ALL!!!
February 25, 2013
Rated 5 out of 5 by SherrellG Upgraded!!!!
I was DELIGHTED to find out that I would be upgraded to an EXECUTIVE SUITE. It really was a treat. Thanks again!!
November 19, 2012
Rated 4 out of 5 by BAZ24 Hotel Conference has nice features
Our AAFP conference was very enjoyable with excellent facilities and food. Your health spa is very nice as well.
October 1, 2013
Rated 1 out of 5 by LKDG84 Very Disappointed
After a two-night stay, I found myself highly disappointed in this hotel. Firstly, at check-in I mentioned that I knew they offered a AAA discount, but there was no place to input my AAA number while making my reservation online. The response I received when I asked if he could apply the appropriate discount: No, you can only use a AAA discount if you book over the phone. A little obnoxious, but fine, although nowhere was that indicated on the website. If it had been, I would have made the reservation via phone. The most significant issues were with the room. I walked in and the room had an odor of sewage coming from the bathroom. By the second night, the smell was so awful that I called the front desk. They suggested sending up maintenance; 1.5 hours later, he arrived with room spray. Apparently, that was going to be the solution for the sewage smell. Additionally, the air conditioning vent was covered in mold, and only a handful of television channels actually worked (hardly an issue when compared to sewage and mold). I left and requested a new room, which was issued. I would think a hotel focused on customer service and satisfaction would offer a discount or a concession of sorts for the gross inconvenience, but not the Sheraton. Another issue is the dining amenities at the hotel. The first night, I ate at the bar, which was acceptable, but noticed that literally every other person there received either comped drinks or dinner because it was taking over an hour for the kitchen to deliver food. On the second night, I ate at the same restaurant (lack of options), but took the food to my room. I ordered chicken with a side of asparagus. The "side" of asparagus came with 3 stalks and was not on the side, but rather dumped on top of the meal. When I glanced in the bag, I noticed only one box and said to the gentleman who handed it to me that it looked like he forgot the asparagus. He took the bag, opened it, and said “No, it’s in there. Oh, did you want it on the side?” Isn’t that typically how “sides” are served? The service and food quality at the restaurant are in no way comparable to the prices patrons are expected to pay. All in all, this was a horrible stay, with one issue after another. If I return to Dallas, I most certainly will not return here, nor will I ever recommend this hotel to another individual.
July 10, 2014
Rated 5 out of 5 by Choosy Bed size change
Requested king size bed after finding 2 queens in room. Very nice about changing and managed to do it - THANKS!!
August 9, 2012
Rated 4 out of 5 by MCNick Great Hotel
A beautiful hotel w. very curteous staff. Beautiful clean room. Only complaint: the bed was worn out and uneven.
May 19, 2012