Rated 4 out of 5 by Bubble2007 This hotel has goo services
The services are good. The staffes are friendly and helpful. They provide me useful information.
May 19, 2013
Rated 5 out of 5 by Ed012 Met my needs
This hotel was great for my family reunion. My family members enjoyed the hotel and the amenties
August 6, 2012
Rated 2 out of 5 by KathiC Very Disappointed
I recently attended a conference at the Dallas Sheraton in June and was extremely disappointed with the hotel conditions. The suite I was given had a musty & mildew smell; the light bulbs in the sitting area were not working; the bathroom sink was extremely clogged; a/c not working and found a roach in my bathtub. I also found roaches in the fitness center bathroom as well as meeting rooms on the 4th floor. I do want to commend Ally of the front desk as well as Ronald in the concierge lounge, they were both professional, courteous and made sure me as the guest was comfortable and felt welcomed. As a Gold lifetime/platinum SPG and Ambassador, I was truly surprised on the condition if the hotel. Elevators were extremely slow and it was always hard to phone guest relations and receive a response in a timely manner. I did complete a comment card and left same at the front desk and still have not had a response from management regarding my concerns. After using 7,000 pints for one of the six nights, I am discouraged and will prob never recommend the Dallas Sheraton. It's all about customer service and hotel cleanliness, which unfortunately the Dallas Sheraton lacked during my six night stay.
June 25, 2013
Rated 5 out of 5 by Bruce47 Well managed & run hotel
We enjoyed our convention at this hotel. Staff was very responsive and helpful. Great facility!
July 25, 2012
Rated 5 out of 5 by happyspgmember1 Excellent experience.
They definitely recognized and rewarded my SPG Platinum status. Excellent overall experience.
December 5, 2012
Rated 4 out of 5 by Attendee916 Conference Facilities
This hotel has excellent conference and common space facilities and very helpful staff.
September 21, 2013
Rated 5 out of 5 by GolfnutPA Great Stay
Great room, Great staff, Great location... I only stay at Dallas Sheraton when I'm in town.
January 22, 2013
Rated 5 out of 5 by ConsultantMgr Great hotel.
Appreciae the facilities and the sports bar for the traveling sports fanatic.
October 25, 2013
Rated 3 out of 5 by BusinessTraveler Some parts clean, some not.
Helpful staff, but poor attention to detail when it comes to the cleanliness of the rooms.
May 7, 2013
Rated 5 out of 5 by Will13 Great Location
I work for Starwood and just wanted a staycation with the wife--Perfect and close to work.
August 4, 2012
Rated 5 out of 5 by AJones Starwood Conference
Fantastic hotel. Giorgio has a great Banquet team. Beautiful facility.
November 10, 2013
Rated 1 out of 5 by gbgb Is this what the Sheraton brand has come to ?
This is an example of how a once well-thought-of brand can degenerate without investment.
January 19, 2013
Rated 3 out of 5 by Nanak Dallas Sheraton
This location is convient downtown but the room and bathroom was small and needs updating
January 23, 2013
Rated 2 out of 5 by Disappointed20132 Bugs Everywhere
Very disgusting hotel. Had roaches everywhere and the staff acted as if this was normal!
June 14, 2013
Rated 4 out of 5 by me123 food and beverage
the food and beverages were extremely high in cost for the size/portions that were given
May 27, 2013
Rated 5 out of 5 by MrWright Great Hotel
Staff and Service top notch, everyone I encountered was extremely friendly and engaging.
March 29, 2013
Rated 5 out of 5 by Marymom Club level worth it
Wonderful people working there in club level, and the view was amazing from27 th floor
March 11, 2013
Rated 4 out of 5 by See7 Recent stay
Great hotel, but without wifi not good for business travelers.
November 17, 2013
Rated 2 out of 5 by jfk12 restaurant and amenities
the restaurant menu , prices, and food quality was well below expectations.
October 9, 2013
Rated 5 out of 5 by Otis Great hotel
The Sheraton in downtown Dallas is better than home away from home. Superb facility!
October 15, 2012
Rated 4 out of 5 by glowke24 Met expectations
Met expectations. Local fundraiser Ball reason for stay
November 25, 2013
Rated 5 out of 5 by SandpaperJoe SandpaperJoe
The hotel and staff made it a pleasure for the the three day conference I attended.
May 23, 2013
Rated 4 out of 5 by garner Great work out room
One of the best I have stayed at. Very good. Will stay there for the work out room.
September 21, 2012
Rated 4 out of 5 by TracyLou Great Downtown Dallas Hotel
Exceeds all your travel needs and close to everything downtown Dallas has to offer.
January 2, 2013
Rated 4 out of 5 by TravelPro91 Hotel was very efficient
I was pleasantly surpirsed as to the efficiency of the hotel staff. Very freindly.
January 21, 2013
Rated 3 out of 5 by Disspleased2013 Not What I Expected
I highly recommend that the hotel invest in pillow covers that are changed after each guest has left. As a person with severe allergies, I found myself itching constantly and had to invest in anti-itching lotion. I assume to sleep on the floor. In addition, I was severely disappointed in the concierge at the Sheraton Dallas. Not only I, but also a number of individuals that attended our conference were disappointed at the lack of knowledge the concierge had about recommended dining and cultural activities. Taking out a listing of restaurant locations without having a map to give a sense as to where these locations were located would have been an asset. It is what I have experienced from other hotels. I also find that the hotel business is dumbing down their interest in providing sound and responsive customer service due to turning over areas of shipping, handling and the business center to a third party as to remove the hotel from any sense of responsibility to their hotel guests as an aside. I predict that many consumers will complain about their treatment from the new in-house service that Penfield’s seem to have control. Overall, if I can help it, I do not plant o ever stay in the Sheraton Dallas again.
September 23, 2013
Rated 3 out of 5 by NITram Hotel
Attended conference so hotel fine but area lacked facilities for any other stay.
July 26, 2012
Rated 4 out of 5 by Lisa57 Great stay for conference
Accommodations and staff very pleasant. Eat out of the hotel. Food not so good.
July 30, 2012
Rated 3 out of 5 by mrs1 xx
poor restaurant service, elevators very poor elevator landings very poorly kept
October 31, 2012
Rated 3 out of 5 by Matthew47 MIssed Clean-mlm47
For our two night stay, the room was not cleaned between the 1st and 2nd night.
November 26, 2012