Rated 5 out of 5 by Nolley Great stay!
Clean, comfortable. Much to see and do within walking distance. Conference facilities are very nice.
November 13, 2015
Rated 2 out of 5 by jonnyu Poor experience
closet door broken which. requested repair on first night and it was never fixed. bathroom light burned out. bathroom dirty, wallpaper peeling off wall. overall disappointed with room. Conference hall and lobby was very nice
November 12, 2015
Rated 5 out of 5 by Tight Excellent hotel stay
My stay was comfortable, quiet and very satisfactory. I will stay with you again when in Dallas. Thanks.
November 3, 2015
Rated 5 out of 5 by itzchau Great location and amenities
* The hotel is located in the middle of the city with convenient access to local attractions including museums (many of which are free) and restaurants.
* The hotel itself looks new and attractive with many modern touches. Guest room was good size. I like the roomy double sink in the guest bathroom. The work-out facility is adjacent to the outdoor pool and have all the necessary equipment.
* There were also variety of parking options including valet, self-parking and public parking (unadvertised, albeit cheaper option). Uber and Lyft and also available for those without cars.
* Staff were courteous and welcoming (despite minor inconveniences this guest experienced at the check-in).
TIPS: If you want the best view of the Dallas, take the Central Elevator to 37th or 38th floor at night when there are no meetings. Different meeting rooms on these floors offer different view of the city. For best view during the day, go to Reunion Tower ($16/adult).
October 31, 2015
Rated 3 out of 5 by DisappointedinDallas2 Needs a refresh and better service
I chose this hotel for it's location adjacent to the Dart train as we were in town for the State Fair. I booked a suite with a sofa bed for the kids and two beds for my sister and me. The only pros for this hotel were the location and the heated rooftop pool. The service was non-existent. I called housekeeping upon arrival and asked them to make up the sofa bed (there were no sheets, blanket or pillows in the room). We left for dinner and came home to a set of sheets and no pillow or blanket sitting on top of the sofa...when I called again, they brought a duvet, but no cover, and it didn't seem especially clean. I'm a SPG Platinum member, which gives you lounge access for breakfast. Problems: only a single attendant in a HUGE convention hotel means lots of dirty dishes and messy tables, coffee machine out of milk, no water to be found, out of eggs, and no clean silverware! With a hotel this size at capacity on an event weekend, you should be staffed appropriately. At least the gentleman working on Saturday was pleasant about having nothing good to offer (a tip for him!), while the lady working on Sunday was surly and unfriendly...
October 27, 2015
Rated 4 out of 5 by mehrag Nicole B. at the front desk is the best!
This is a convention style hotel but with boutique like service. Checking in at 3 am after a flight delay was bad and the front desk agent did not even inform me about the breakfast hours for the Club lounge nor did he indicate that the lounge would be in a different tower than the one he was putting me in. Next morning Nicole B. made it right by not only moving me to the tower where the lounge was located but also offering breakfast credit in one of the restaurants as the lounge had closed. She also gave me brekafast vocuhers for a hot breakfast unlike in the lounge which was continental. The offerings in the club lounge were good with evening h'orderves and beer and wine. Platinum recognition was also good.
October 25, 2015
Rated 3 out of 5 by Cedia Not the Quality we are used to...
We had a few issues. 1) Bedding was not "Heavenly" the Sheets were super stiff and loud. 2) Shower pull did not work so we were unable to take a shower on the first morning. After several calls to front desk we were told the maintenance man was on the way.. this took over 45 minutes. We had a meeting that we were late for. They did offer to finally get us into another room to at least shower ~ the maintenance showed and put on a new part so we could shower. I am thinking that should have been caught before we were given the room. One of our friends had a flee on him while in his bathroom, I understand it is a pet friendly hotel but rooms really need to be cleaned after pet has stayed the night.
October 20, 2015
Rated 1 out of 5 by JoshP Front Desk and Management are Terrible
A pip burst two floors above our room and we had standing water in our bathroom from water leaking from the ceiling. We asked to move to a new room and the front desk was rude about it and said they wanted to see if they could fix it first. It took almost an hour to get someone from maintenance to come and look at it. The first thing they said was that we needed to be moved to a new room.
They decided to move us to the room right next door and were told someone would bring us a new key. After 30 minutes and several phone calls I was told that I needed to come get the key myself because they were really busy. Which is fine, but just tell me to come get the key in the first place.
In all, it took us over an hour and a half to get moved.
The next morning I checked out at the front desk and asked to talk to a manager to let them know about our issues. After several minutes of waiting the clerk at the front desk told me that the managers were too busy to come talk to me. Unbelievable. Talking to customer is part of their job.
I would never stay at this hotel again or recommend it to a friend.
October 15, 2015