Rated 3 out of 5 by BL041612 Hotel service needs improvement
I was disappointed with the staff service.
May 1, 2012
Rated 3 out of 5 by Gmar Need for more healthy food
Only thing missing is more healthier food
September 19, 2012
Rated 3 out of 5 by Hawk94 to be desired
slow elevator, need a better restaurant
February 27, 2013
Rated 3 out of 5 by dmm91 not clean
bathrooms are drity and ac quit working
February 28, 2013
Rated 5 out of 5 by Pat2012 Great Hotel
Great stay. Everything was wonderful!!
August 6, 2012
Rated 5 out of 5 by Evelyn97 Comfortable stay
Staff was great. Room was comfortable
August 6, 2012
Rated 5 out of 5 by RB44 Great location
Heart of downtown with a great staff
November 15, 2012
Rated 5 out of 5 by SAK1023 Conference stay
All was done well. Would stay again
May 3, 2013
Rated 5 out of 5 by DallasMom Stay at home getaway
This hotel has everything you need!
October 10, 2012
Rated 5 out of 5 by Lhuey74 The entire staff was very gracious!
The entire staff was very gracious!
December 5, 2012
Rated 5 out of 5 by ttraveler enjoyed
nice place, Big, nice restaurants
December 10, 2012
Rated 5 out of 5 by deb47 Really nice place for the money
Nightlights needed in bath
August 9, 2013
Rated 5 out of 5 by reds great place for family or work stay
Easily the best place in dallas
May 18, 2013
Rated 3 out of 5 by Debbie53 Staff was inadequate
No one answers the guest phone.
February 21, 2013
Rated 5 out of 5 by OURtrip2012 Dallas stay
Great hotel and accomodations.
October 14, 2012
Rated 5 out of 5 by SWilson Great Staff
Staff was above excellent
January 16, 2013
Rated 4 out of 5 by SPGirl222 Very comfortable
I had a really good stay!
September 19, 2012
Rated 4 out of 5 by jm123 Executive Director
Meeting space, gymn, etc.
January 29, 2013
Rated 3 out of 5 by theanonymousprof This hotel needs free in-room wifi
Stayed at the Sheraton on Olive St. in Dallas recently for a professional conference. The space is good for facilitating both conference business and the meetings that are connected to it. There is a decent restaurant as well as a smaller quiet bar and a very large sports bar (considerably louder). I spent plenty of time chatting with people in both.
The hotel needs to have its technological infrastructure updated - it needs to have FREE in-room wifi as well as the "lab" in the lobby. Why have a separate business center on the 2nd floor if you have an upscale computer-lab style facility in the lobby?
There are also some service issues as well. On the day of my departure, the Concierge had yet to distribute room receipts under the door as of 6AM. Having stayed at many hotels for business, this is very late. They had an e-option as a back up, so I took that. When I was trying to leave the hotel parking garage, I could not get my room card to trigger the arm lift (so I could drive out of the hotel). I used the "call for service" button and the attendant showed up right away (6:15 on a Saturday morning, BTW).
Overall, the hotel has been redecorated to modernize it, but the technology infrastructure in the rooms needs to be added. Rest assured your competitors are on this issue.
March 25, 2013
Rated 2 out of 5 by AustinDan Used items left in my room.
My stay at the Sheraton was just sad. I worked for a travel company and have stayed at some really bad places and some really good places. Sheraton Dallas ranks in the one of the worst experience I have had. First at check the lady was cold and unwelcoming. Once we got to our room later that night we opened the door and stepped into the dark room. The ottoman was in the entryway and I almost broke my neck tripping over it (the chair it goes to was on the other side of the room. No reason for it be where it was except pure laziness). Once I got into the room I turned the air down (that had to be the most complicated thermostat I have ever used.) I went to the bathroom to take a shower since we had been at the fair all day. I walk in to find no shampoo, no soap, and the worst thing was a half USED bottle of mouthwash. I called downstairs to get some toiletries sent up. It took calling 4 times and listening to the ring for 15 min. before someone finally answered in a rude tone. I requested the items and she said she would have house keeping bring them up. Almost 2 hours later I finally hear a knock on the door. When voicing my complaints to the service desk upon checkout I was comped parking. Sure glad they saved me that few bucks.
Long and short of it is that this hotel is in major need of training of the staff.
October 24, 2012
Rated 4 out of 5 by beachlife Disappointed
Overall, the hotel was beautiful, the fitness room phenomenal. But I had a disappointing stay in November of this year. I had trouble connecting to the WiFi, reported it to your tech dept and waited two days with not so much as an "I'm sorry we will not be able to connect you to the WiFi" So I went to the front desk and explained my situation. I was there for business for 8 days. They suggested I change my room, I was a little hesitant. I did not have much time to be packing and unpacking, again. But I was assured it would not be a problem, a bellman would give me a hand. It was late at night, so I suggested I pack my things and in the morning (6:00am), they could move my things after I left for work. I was told this would not be a problem and to just inform the front desk in the morning. The following morning, I did just that; however, I was told there were no rooms available!!! The Desk clerk was waiting a while to talk with a manager, but I had to leave for work. I called the hotel a few hours later (from work) and was given a new room. When I return to the hotel that night, I checked in to the front desk and was given my new room key. But when I entered the new room, my bags were no where to be found. Except I still had my old room key, so I gave it a shot. Wouldn't you know, my things were there just as I left them. I had to transfer everything on my own, which made me late for my work-related dinner. So not such a big problem, but a hugh inconvience just the same!!
December 6, 2013
Rated 3 out of 5 by Businesswomantraveler Sadly disappointed
As a platinum SPG member, I make a point to stay in SPG properties. I have stayed in this property before and have been pleased. However, that was not the case this trip. I did get upgraded to a suite which was quite nice, but was extremely far away from the club lounge ( it required taking elevator from 14th floor to 4th, going to another tower, getting on another elevator and going to 25th floor). Since I use the club lounge frequently for printing items I use for work, this rendered it unusable. As I was getting dressed this morning, I heard noise in the living room of the suite- a member of the housekeeping staff had come in without knocking and was wandering in the room. I told them to leave, but as I was not dressed, this was extremely upsetting. I called to report the incident and it was investigated and I was assured the staff member was female, but was told by use of a derogatory comment by security that due to the staff member's looks it was "understandable I thought there was a man in my room." I was then told the manager had emailed me apologizing and awarding additional points- I have received no such email. Finally I got my car from valet. The radio was at full blast, the seats were all the way back (I am very short). It added to an already very annoying morning. I honestly don't know if I will be back or if I will recommend to others.
August 21, 2013
Rated 3 out of 5 by CM26 OKAY stay...
Would have been nice when booking this hotel to know that not only was there a convention going on but college fans from another state would be staying here. This hotel was BUSY.. parking was ridiculous we had to park a ways away. Even though I requested an early checkin and was advised the day before by a staff member of the hotel that I could come a few hours early that they should be able to accomadate me, what they meant when I checked in was they were willing to put me in a less suitable room although I paid for a larger suite. They were not even going to refund any money to me if they put me in a smaller room... that surely doesnt sound right?!?! Also after 3 requests for a refrigerator we finally got one sometime between 7pm and 1pm (reminding you I checked in at 3), which meant the medicine we needed to put in there had to be kept in the ice bucket. Also upon arrival, we had to unload all of our belongings and pushed our luggage on the cart ourselves. It wasnt until we reached the elevators a staff member notivced and helped us. Dont plan on sleeping on the pull out sofa either, because if you are like us there wont be any sheets available when you call down and request them nor pillows. About an hour before bedtime we finally received 2 comforters.
All in all this was okay for convenience purposes for the dallas area, but not somewhere I plan to stay again!
September 7, 2012
Rated 4 out of 5 by neeceedee Overal all good, but spiff up housekeepingt
Overall, the hotel was great. Good location, friendly staff, comfortable accommodations, and updated furnishings. The bed was very comfy and the unit was very quiet.
Housekeeping could be spiffed up. There was lack of consistency, some days there were washcloths, other days not. This was not just my room, but other guests seemed to experience it. It became a joke “how many washcloths did you get? One day a colleague had 5! The coffee counter was not wiped each day so it was sticky.
I needed a refrigerator for medication storage, and upon check –in was advised that one would be sent up. When I got back to my room 5 hours later, there was no fridge, so I called guest experience line. They were quick to refer me to housekeeping who nicely explained they would bring one ASAP for $20. The fee was fine, but they should have explained at the front desk when I inquired.
Also at check-in they explained how to access the internet, and that while it would look like a charge, there would not be a charge. In the end, I did get 3 charges but guest services quickly apologized and revised the bill.
The gift shop computer was ‘down’ so we were unable to charge our items to r room the 1st day, just a minor inconvenience, when you wanted to be able to submit everything on one bill for expense reporting purposed.
The Kitchen Table has a nice regional menu and the food was delicious, with very attentive service, even during a busy lunch period.
I would recommend the hotel again.
October 31, 2013
Rated 1 out of 5 by Guest2075 Worst Hotel Stay....EVER
Checked in October 11, 2013 and checked out October 14, 2013. What a terrible stay!
1. Noise in halls--until 3:00 AM-- was unbearable, obscene and unruly. Calls to front desk to complain went unanswered. Calls to guest services to complain also went unanswered. What if I had a medical emergency?
2. Room not ready upon checkin at 3:30 pm, despite having made my reservation 7 months earlier.
3. Housekeeping service not rendered until around 4:00 pm, and only after calls to Concierge (because neither front desk or guest services would answer the phone) to request it. Their explanation: "The hotel is at capacity and we are too busy!" Gee, you think the hotel would know this in advance and have the proper staff.
4. And after room was made up, the used towels were removed but new towels not left. It took 5 hours to get towels, and only after a call was made.
5. Liquids spills inside elevators made for dangerous situations.
6. Vomit in elevator lobby area.
7. Room still had trash in trashbasket from prior guest.
8. The carpet was filthy, with something sticky ground into it.
9. The linens were stained and torn.
10. The ceiling had a water stain on it.
11. Hotel parking garages were all full and was forced to park at a distant non-hotel garage at an inflated, rip-off price.
And I could go on. This hotel stay was disgusting. I have had better rooms, service, and etc. from perceived lesser quality hotels/motels in out of the way locales.
October 15, 2013
Rated 3 out of 5 by CAGrunt Think twice....
My stay involved attending a military event-so we were required to stay at the hotel. On checking in, the staff was quite pleasant. I would recommend either planning on spending A LOT of money for meals if you plan to eat at the hotel or visit the surrounding area for something (I wasn't able to do so, but was told there are restaurants nearby with GREAT food and reasonable prices). Speaking of the meals, those provided were NOT appealing nor very tasty-in fact I developed stomach problems after eating one of the meals. The room was nice, with multiple electrical outlets and an extremely comfortable bed! One drawback was the lack of a mini refrigerator in the room; I would expect for the prices charged it would be a given that there would be one in the room (had to resort to the "old fashioned" way of cooling beverages by using ice-which melted too quickly). I'd recommend NOT purchasing sundry items at the gift shop-nearly everything I saw, let alone needed to purchase, was marked up almost 100% ($5.00 for a 4 oz package of Wheat Thins for example)!!! Also, the cashier was just plain rude. One nice thing was all charges were able to be charged to the room which made accountability easier for me. It may be worth spending the time to shop for better pricing prior to staying here, but if it is a necessity, it appears to have easy access to the area and large, ample rooms for meetings or training sessions.
May 20, 2013
Rated 3 out of 5 by YvesMM Lost in the crowd
The location is decent. The staff at the front desk seemed to be auditioning for a leading role in the remake of the movie "clueless". Though upgrades were available, I had to ask twice to get one. I had two rooms but only offered club lounge access for one in spite of platinum status. At this hotel, Starwood participation level did not carry much weight. Accommodations, however, were very comfortable. Please note that the suites (at least the one that I had) rather dark due to no windows in the living room area.
DO NOT USE VALET parking. They caused me to be late to meetings twice. After calling ahead, 30 minutes wait in the first day and 47 minutes late on the second day. Could not find a supervisor at the valet and hotel staff refers you to valet department as this feature is outsourced. Ironically, on one occasion, my car was parked directly across the street at the lower level. I could see the car from the hotel but couldn't get sow one to give me the keys so I could retrieve it myself. Hotel staff offered a one way taxi to my destination failing to acknowledge that I may want to come back to the hotel. Only after refusing to pay for this horrific service did the hotel manager offer to remove from my folio.
There are other hotels in the area that are more responsive and recommend one of those. The highlight were the attendants in the club lounge. They were personable, accommodating, and friendly. I can only assume they were on loan from another hotel or stayed awake during the service part of customer service training.
October 21, 2013
Rated 5 out of 5 by SRMohawk Sweet Old HIgh-Rise Hotel
I actually didn't anticipate needing a room for the night that I ended up staying here. But when I realized I would, I called my wife back home and asked her to quickly look online for rates in the downtown Dallas area. Then when she called back to go over it all with me, I chose the old Sheraton. However, she botched making the reservation, booking me at another Sheraton location instead. So when I walked in and was told there was nothing attached to my name, I got back on the phone with my wife and tried in vain to straighten it all out. Nonetheless, a charming, exceedingly patient front desk woman named 'Karissa' ultimately figured out what was going on and ironed it all out. She even upgraded me at the last minute! I couldn't believe that one! From there, I went upstairs to my assigned room, relishing how large it was, how spotlessly clean it was, how comfortable the bed was, how quiet it was, and that remarkable view -- yes, this hotel goes way up!!! Of course, because I was stressed and had a terrible headache, I couldn't fall asleep until around 2:30 AM. But when I subsequently woke up at around 7:30 AM, I felt like I'd slept for 10 hours!!! And not having anything on my schedule until late that morning, I just laid there in bed and made phone calls to friends while I gazed out the window. At length, I got up and got in the shower, taking what is colloquially referred to in the military as a 'Hollywood shower'. And finally, when I checked out, I left filled with contentment and thinking; "I've gotta bring my wife here just to get escape!"
October 24, 2013
Rated 2 out of 5 by Broncosallday Huge Hotel and We got lost in the shuffle
Booked an executive Suite online. The price was right at 689 for 3 nights. Looked great online. I was grateful they let me check in a good 2 hours early as I had a long delayed flight. BUT...Once I got to my room that all changed. From the minute i walked in my room I could smell a "mildew/mold" smell. I gave it a good few hours out of the building to see if it would air out....came back and still the same smell.. I called down and they immediately moved me..Even the bellman said the room had an odor. Once I got to the new I smelled the same thing. I just figured this hotel must have that problem...
Later that night i needed sheets and some pillows for the pull out bed and called down.. I was told they were short on sheets and blankets and completely out of pillows. OK i said. They brought up 1 sheet and one small blanket. Also that evening we got back to our room about midnight to NO housekeeping. Our room was a mess no fresh towels, linens,trash wasnt removed etc.. called down and they said they would get it in the am...
DAY 2. STILL NO HOUSEKEEPING...Called again and was told she would be right up. she finally got there about 6pm when we were getting ready to leave..
Also went to the lobby to talk with the concierge about travel arrangements to The Cowboys stadium... Was told to go out front get a cab. We wanted a suburban because we had more then 4 people...Was told its hard to find someone just go outside and ask around...WHAT???
All around horrible service. The room was nice just smelled and was never really cleaned...
Wont go back again..
October 8, 2013
Rated 4 out of 5 by Beckahirn great costumer service
when I got to the hotel I was already having a horrible day, delay flight, l trafic, and to top it all off the airline lost my luggage, I was in Dallas and my luggage in Houston. I was crying with frustation when I spoke with Natalie in guest service. After listening to me screaming at her for about 10 min about my room being too hot and not having towel in my room. She was so calm and put me at easy, For the first time that day, she was the only person that did not gave that empty speech full of "I am sorry". Instead within a few minutes Arny was at my room fixing the ac, Lupe from housekeeping brought me towels, robe, slippers, dental hygiene products, femenine products, deodorant... everything a need until I receive my luggage. She kept checking up with me until my luggage was deliverd to the hotel. Within 10 min Natalie solved almost all my proplems. For the next few nights Natalie helped me with wake up calls, computer problems, biling problems, ice, laundry, etc. I know she doesn't work 24 hrs a day, but sure it felt that way, because every time I called, she was there to help. I will never be able to thank her enough for what she did for me thughout my stay, specially right after my check in. She when she was able turned my day around with few gesture of kindness. I also can not forget Rita at the concierge, she was very sweet and helpfull with all of my questions about the area.
You have a great team working at the Sheraton. Yes I had some issues with my stay, however the employees, specialy Natalie, made all those problems disapear by making sure that I was taken care of when I need the most.
August 15, 2012