Rated 4 out of 5 by CJS16 Almost perfect
I stayed at this hotel for Afest 2016, and my stay was almost perfect. We were able to get a fridge and a microwave in the room which was FANTASTIC! The only minor annoyance was that I'm not sure the hotel was fully prepared for the amount of luggage people actually bring to these cons. So upon checking in, getting a cart was difficult, but not nearly as difficult as it was upon check out. My check out was at noon, and I had two other people staying in the room with me. I tried calling down for a cart, (dialing zero) but the phone kept ringing so I walked down to the concierge. The concierge told me that he couldnt send a cart up until we were ready to walk out of the room; which i thought was pretty silly because I would have pushed that thing by myself, but i understand policies. Anyways, so i go back up to the room and wait for my friends to get ready. I called down for a cart and they told me it'd be 10-15 minutes. We ended up waiting 50 minutes for a cart, which was a huge waste of time that could have been spent enjoying the convention. Also, Parking isnt free for guests, which I feel is absurd.
Overall, it was a fairly decent stay though.
August 15, 2016
Rated 5 out of 5 by QP2016 Gevon and Daphne!!
I came to the Sheraton Dallas for a special evening out. Daphne and Gevon made my stay EXTRA special by providing me with a suite upgrade. It was defiantly a night to remember. Big shout out to both!! Thank you!
August 3, 2016
Rated 5 out of 5 by DB2437 Fantastic hotel experience
I have been staying here for the past 10 weeks and I must say everything has been fantastic. I was a bit nervous the first day I checked in as the room I was put in had a leaking toilet, but everything has been great ever since. After 2 weeks the front desk staff knew me by name and were truly accommodating and often went above and beyond to make my stay comfortable. I had stayed at a few other SPG properties in Dallas, but none compare to the Sheraton (except perhaps the rooftop pool at the W!)
July 30, 2016
Rated 4 out of 5 by Lulu958 Great Stay/Older Hotel
The staff at this hotel are very friendly and helpful. The rooms are old and could use some updating but my room was very clean and the bed was comfortable. I stayed in the North Tower 11th Fl. near the elevators and it was very quiet. The meeting space was very cold, I am always hot so if I'm cold, I know the other attendees had to be freezing. I have to commend the Loss Prevention staff very highly, I left my IPad behind in my room when I checked out and luckily, I have the Find my Phone app on all of my devices so when I realized I had left it, I turned it on and reported my IPad lost. I got a ping right away and called the Loss Prevention dept. I spoke with Louis Almassy and within a couple of days my IPad was located. I received it via FEDEX today and I am very grateful.
I would recommend this hotel to Friends, Family and those looking to hold a meeting in Dallas.
July 21, 2016
Rated 5 out of 5 by TexasCJ Service from staff
I wanted to take a salad with me when I left to travel home, I was taking the Megabus which is across the street from the hotel. I knew that I wouldn't be able to purchase any food on the trip. I went to the Kitchen Table restaurant at 7:45 am and was told that lunch service did not start until 11am. But, when I explained my situation to Yazmin she told me that they would do everything they could to meet my request. I was able to pick up the salad at 9:45am, just before I left the hotel. And the salad was one of the best I have ever had. I really appreciate Yazmin and the Kitchen Table staff helping me so that I could have a healthy meal on my way home.
July 18, 2016
Rated 2 out of 5 by stefano73 It's not like usual Sherwton
I reserve 2 room king size bed and when I arrived not one was available. They give me a suite that I change after 5 minute because smell smoke. All the floor smell smoke. The 2nd one was very noise and dirty. The give me a 3rd room and when I open the door there was someone in the bathroom. This room was busy! What would happen if I enter with someone naked?
The 4th room was half okay, but it was late. I was coming from 11 hours flying.
But I have one question. Why the minibar was empty? Why the floor of the bathroom was with black long hair on the floor? Why the towel were dirty?
My reservation had also a breakfast included but only at the 27th SPG floor that was almost empty, without most of the choice a usual breakfast has. Very very poor.
Room floor was very dirty. A breakfast plate remain out of a door close to mine for 4 days smelling bad.
That was not a 5 star hotel
June 27, 2016
Rated 5 out of 5 by SarahE Anniversary Weekend
My husband and I spent the night to celebrate our anniversary and it was wonderful. The view from our room was beautiful, the bed was super comfortable, and the staff was exceptional. We can not wait to come back again.
June 20, 2016
Rated 1 out of 5 by KAOU1 Wish I wouldn't have wasted my points!
Booked a staycation for our anniversary. Hope to sit by the pool and relax most of the day. They closed the pool due to some light rain. Went back down three hours later when it was as sunny as can be and no rain forecasted until 10pm. Pool was still closed and they refused to open it. Pool is very small for three huge towers. Also, had to have staff come out and fix TV and constantly running toilet. Just a terrible experience. Much better places in Dallas. So disappointed!
June 11, 2016