Rated 3 out of 5 People that work there hate their job
The people at the checking was so rud and unfriendly! The bar people were the same. Will never be back there. I'm a SPG member and the girl at the front desk said o your just a SPG member not gold member, like I was a lesser guest!
October 5, 2015
Rated 2 out of 5 by VeryBusyExecutive Beware the 4th floor
My room faced a roof top and it must have been right next to a banquet hall. The noise kept me up until very late. Too tried from traveling to repack and ask for another room.
Recommended only if you ensure a better level to stay in the facility.
September 24, 2015
Rated 1 out of 5 by Dallas75 Simply, will not stay at or recommend ever again
As a business owner I am the first to realize that nothing ever runs perfectly. That being said, my stay with the Sheraton Downtown Dallas is almost comical in hindsight. My daughter is special needs and requires a walker and travels with medial suppies. Upon arrival at 3:30PM we are informed that due to multiple weddings that all Valet parking is being reserved for these parties and that we will need to park across the street. Of course upon parking in the garage to are amazement we see no less than fifty plus OPEN valet spots. I guess the Club Suite and standard room we have reserved did not warrant a valet spot. After the thirty minute wait in the registration line we arrive in our Club King Junior Suite to find the two queens. Although explained to the agent at registration that we require a King so our special needs child can sleep between us for safety porposes... surprise! Both King rooms we secured had two queens... simply, neither room was as requested. So, on to my favorite part of our stay... our luggage. A porter secured our luggage and my childs diaper bag as we went to registration. Upon arrival to our room, we called and were told the bags were on thier way. Thirty minutes later, no bags. I go back down 28 floors and ask for our bags. I am told they are locked up and will be brought up shortly. 20 minutes later at last the porter arrives.... with someone elses bags. He says he will be back in 5 minutes with the correct bags. 10 minutes later we get a call from him that he requires a description of our bags... 5 minutes later he calls again for another decription... ten minutes later a young lady asks that we come down 28 floors to help look. I go down and find our cart and am told that they are sorry for the hour and half hassle for ALL our bags. To top it off I was told I could take the cart, but would I mind bringing the cart back down ASAP... back down from the 28th floor! Did I mention that my special needs child had been sitting in the bathtub for an hour and half because the hotel was unable to locate her diaper bag?! Simply, unexceptable. On a pleasant note, the food was excellent and the visit from the Chef to speak with my daughter about marshmellows was first rate.
September 21, 2015
Rated 2 out of 5 by Graph35 Rooms Need to be Updated
I have stayed at this hotel several times and always seem to get a room that is old and worn.
September 17, 2015
Rated 4 out of 5 by Myelkay Enjoyed Stay
Great service at Peets (older, very pleasant woman) and great service when requesting additional coffee in room. Upon arrival on Saturday afternoon, both bellmen/doormen were too busy staring down at their phones to offer assistance.
Room very comfortable except AC didn't seem to stay on/keep cool (set it at 65 and felt like 73). Toilet ran entire stay (wasn't a nuisance - just might want to fix so less water wasted). Sink hot water handle also leaked.
Food quality at Draft could use some work.
Convenient hotel and comfortable room. Would stay again!
September 15, 2015
Rated 4 out of 5 by AD27 Great hotel and great stay!
My wife and I stayed while visiting friends and had a great time here. Thank you to your wonderful staff!
September 14, 2015
Rated 1 out of 5 by Carl1613 Disappointed with my stay
I booked six rooms months in advance, called the week prior to my arrival and provided the names of five additional couples that would be staying with me and verified all charges would bill back to my credit card. I was sent an e-mail with the information to set up a master account for the six rooms and an authorization to bill my account I completed the online authorization to charge my card. I arrived at the hotel and provided a list of all my guests, the arrival dates and verified my credit card was on file and the names were attached to rooms. One of my guests called me from the counter, he was told there was no room available for him the hotel was sold out. I went to the counter, I spoke with the supervisor on duty who after telling me I booked it all wrong, finally located the reservation and checked in my gest and his wife. I asked to speak with the General Manager, I was told he was not available to talk with me, asked to speak with this supervisor’s supervisor, he was also not available to talk with me, but I was promised he would call me. Another of my guests called me from the front desk, he, his wife and four- year old were told there was no reservation for them and the hotel was sold out. I went down to the front desk, my guest was not there, was able to verify they were able to put him in a room after his four-year old started crying (after flying in from NJ) and making a fuss. I asked for the supervisor and was told she was not available to talk with me. I did receive a call from the front of the house manager who promised to look into the matter and call me the next day.
My room was small (older hotel normal size for the era it was built), very clean, but only had one towel (that would not work for my wife and I) we called housekeeping, they sent up additional towels. We needed to call housekeeping the next two days for towels, as they would only leave one set when they cleaned the room. My wife found the concierges staff to be very unhelpful, the parking valet however was very helpful with directions.
The front of the house manager called me back and indicated he was sorry that the hotel staff had caused me embarrassment with two of my guests, he had looked into the matter and would use this experience as a tea teachable moment for his staff. He stated he would credit my SPG account with 3,000 points as an apology for the incident. In talking with the remainder of my guests, one was told “knock on the door, I think you are sharing you room with XXX”, another was asked for a credit card because the room was not paid for.
Needless to say I was very embarrassed by this incident. To top it off, I never did receive the 3,000 pointed promised or the points for the five other rooms I paid for.
September 13, 2015
Rated 4 out of 5 by Alan45 Stay was nice, but billing problem persists
Stay was very nice. The Club Lounge was a very nice feature. Very attentive staff. Room rate I agreed to included daily self parking, but I was billed an extra $21 dollars plus tax for parking per day. Called to get it corrected and was told I would have to email their billing department. They would research it and get back to me in 24-48 hours. Never had to jump through these hoops before when I had a problem with a Starwood property. Not the high level of customer experience I have enjoyed with them in the past.
September 7, 2015