Rated 5 out of 5 by IS96 Club Lounge Staff
I have stayed in your hotel several times and really appreciate the great service from your staff in the club lounge - particularly Miss Jackie.
March 6, 2012
Rated 5 out of 5 by Dom43 Domenico43
This hotel was set up so that all of my meals could have been taken in any of the eating establishments for a casual or more formal meal.
February 3, 2013
Rated 5 out of 5 by Frazier858 This hotel has an exceptional staff
We were part of a very large convention and I did not hear one person stating any negative comment about the hotel or its staff.
February 4, 2013
Rated 4 out of 5 by pat87 Comfy for a one night stay
Very neat room presentation, not much of a view from my room though. Staff at the club lounge were friendly and helpful.
December 7, 2011
Rated 3 out of 5 by Natalie86 September Stay
I stayed 3 nights in September from the 8th through the 11th. Last year in 2012 I stayed in your hotel and had a very good experience, however, this year I was disappointed. The room I had bubbles in wall-paper next to the bed. It looked bad and made me wonder if there was mold in the room and possibly what additional water damage might be in the room. The bathroom was very small. I stayed in the South tower while last year I stayed in the North tower. There was a day and nights difference in the rooms. The North tower had much nicer rooms and more spacious. If I ever stay in this hotel again, I will request a room in the North or Center tower.
September 12, 2013
Rated 3 out of 5 by JoeA954 Hotel has potential
Stayed for a convention. When I checked in the indiviual just handed me a key and said thanks. Didn't tell me where the fitness center was located, if there was a resteraunt, if there was wi-fi, etc... The hot water was warm at best and in the mornings and late afternoon was borderline cold. The fitness center was very nice and the staff in the restraunt were very friendly and accomodating. We had long waits for the elevator during our conference sessions. The breakfast buffet was just OK. Should have pan cakes, eggs to order station, and just more options. If the few items I mention are addressed then I would highly recommend the hotel....
June 14, 2013
Rated 5 out of 5 by ask83 Hotel Stay
Our room was very nice, very clean, only negative was the towell bar in the bathroom was very loose.
February 21, 2013
Rated 5 out of 5 by Nance85 Choice Program
My suggestion would be to provide trash bags, bigger trash cans or staff to empty trash cans.
September 24, 2012
Rated 4 out of 5 by sionnach Great view!
The hotel was very comfortable and had a wonderful view, but there was some confusion over how to receive internet, and the AC kept making a rattling, whistle-like noise during the night. Aside from that, the room was very comfortable.
August 22, 2014
Rated 5 out of 5 by lizy24 This hotel has great facilities.
I had a very good stay at Sheraton. Meeting place, staff and other facilities were great.
February 3, 2013
Rated 5 out of 5 by lisa611 convenient to Baylor
Staff was great. Location was easy to reach from Baylor Medical Center.
August 22, 2012
Rated 1 out of 5 by fesparza Fire alarm was activated at 6:45 on a Holiday!!
On 5/27/2013 The hotel alarm system at the Sheraton Dallas woke all my family 3 times, being the first at 6:30 AM !!! On a holiday!!! I have a 1 year old daughter that never got back to sleep after the alarm activated itself 2 more times. I just wanted to have a nice and quiet holiday,,. Instead I ended up with a sleepless kid that gave us a hard time all day long...Why??? Because the alarm system woke us all up. When I mentioned the incident at check out, I just got a "I am sorry for your inconvenience, we do not know what happened". How can I get my money back? I am sure that I am not getting my holiday back.
May 29, 2013
Rated 4 out of 5 by cris reservations
Didn't honor reservation. Some convention excuse
January 22, 2012
Rated 5 out of 5 by Mary22 This hotel has outstanding employees
Great check-in & Club level service
February 21, 2013
Rated 5 out of 5 by Joesreview Joesstay....
Everything is always great!
July 16, 2013
Rated 1 out of 5 by Gypsydray This hotel is old and is severely understaffed!
This hotel was a complete disappointment. I was there for a conference with the NGLCC. This was the overflow hotel. There was a Mary Kay Conference at the same time. The air conditioner in the room did not work properly. The lobby was always too full to get any response without waiting at least 30 minutes before someone at the counter assisted. We called the front lobby three times before somebody answered the phone. They said they would have somebody immediately come to the room to make the repairs. That took 3 1/2 hours. Even then, it was not fixed. We had it. We will never stay there again. I was very disappointed with Sheraton hotels.
August 5, 2013
Rated 4 out of 5 by Kim25 Interestin
I had a ineteresting experience with room service. My roommate and I had wine in our room on Thursday and room service cleaned the room every day and did not remove the glasses for 3 days. My roomate also spilled wine in her bed and room service did not change the sheets. The pillows were just shuffeled around so you could not see the stains. We were very disappointed because we paid a lot of money to stay at your hotel. We expected better service. Everyday we had to ask for a wash cloth or a towel for the floor. Over all the service in other area's was great such as the front desk and the people at the draft. Yes I would stay at the hotel again.
July 29, 2013
Rated 1 out of 5 by Picky66 Hotel was dirty, understaffed, and would not recommend
Went to this hotel for a 4 day business conference with 1600 people. This hotel was not staffed to handle this number of people with high expectations. Upon checking in instead of welcoming me and orienting me to the hotel, only thing I was asked was the specific time I was checking out for the convenience of the cleaning staff. Hotel very old and dirty. Had knats in my room and all conference rooms. Food was less then satisfactory and removed so quickly it was ridiculous. No coffee or tea available on afternoon breaks. Room service menu was non existent. This hotel needs a major remodel if its going to be selected for future business conferences
June 16, 2013
Rated 3 out of 5 by CFaze Great Team, Facility Needs Updates
Greetings Sheraton Dallas:
I appreciated your staff's fantastic, positive attitude and punctuality as well as the cleanliness of my room. I was disappointed with the constant creaking I heard coming from somewhere on my ceiling throughout each night. It sounded much like a home's structure settling, which is normal, but it was CONSTANT. All day and night. I went to sleep hearing it and woke up to hearing it many times throughout the night. I got really annoyed! At first, I assumed the creaking was due to the wind, but on the days when the wind mph was literally at a 2, the creaking was in full effect all day! It was one of those sounds that you hear as a soundtrack while you're watching TV, sleeping, working and it becomes so annoying that I had to tell you about it.
I also thought the rooms could stand updating. The light near the hotel door worked but it didn't illuminate much at all. I felt like the room could have had the brighter, fresher feel that I've experienced at other Starwood properties.
Also, my room service meals were great except for the blueberry pancakes ... they were rather tasteless which was a shock compared to the other items I tried. The blueberries played the background to an even more bland pancake - I was underwhelmed. =\
Your staff is fantastic, though.
November 18, 2013
Rated 2 out of 5 by Erika456 Comfortable room at a price
The room was clean and comfortable, however, the plumbing was VERY noisy and all noises could be heard from the hallway which made sleeping a bit difficult. On the other hand, when computers crashed the staff made our 2 hour wait to check in go very fast with complimentary drinks and updates. We also got trapped in the parking garage for 20-30 minutes while waiting for assistance. The fire alarm went off early in the morning causing us to have to evacuate, myself - from the 19th floor. Although this makes for many funny stories it was one unfortunate event after another.
July 21, 2014
Rated 3 out of 5 by Lyda0625 Bad Experience
The room was cleaned and spacious. However, when we came back around 11 pm., we found a pool of water right under the AC unit intake. The AC was making a loud noise and it sounded as if it was raining inside the room. We thought that maybe someone left a faucet open on the upstairs room. Called front desk, someone was at our room in less than 10 minutes, he offered us to move to another room, but it was too late to do that, the AC was working just making noise and dripping water. This has happened before there are water marks on the ceiling all over. The AC continued to make noise throughout the night and dripping water as well. Minestrone soup was terrible.
May 19, 2014
Rated 3 out of 5 by Brad2013 Convenient location for my needs
Reserved a King bed Jr Suite and only Queen bed rooms available is what I was told. Disappointing. Room was generally clean, but could have been a bit better.
August 21, 2014
Rated 4 out of 5 by Muensch Missing some basics
The phone in rm 1234 Central has a problem. At the end of my stay I did discover that the desk phone does work IF you push a line button, but the bed phone has a real problem. The problem was reported, but there was no evidence that any service action occurred.
I do not understand why hotels use bottom sheets which do not cover the mattress so that all 4 sides get adequately tucked under. I find that uncomfortable for sleeping because a) I am tall & my feet go past the edge of he sheet and b)I move around which bunches up the sheet because it is not secured under the mattress.
Thank you for working with TACRAO on the "green" initiative.
November 9, 2012
Rated 3 out of 5 by StephinOK Not the best experience
Room was clean.
Buffet Breakfast was good.
Hotel staff was pleasant & helpful
-Ice Maker on our floor and one below was broken
-Room air conditioning wasn't cooling as it should (we kept ours at 65 the whole stay and it wasn't cold in the room at all.
-Iron was broken and left streaks on my shorts when I tried to iron them
-Parking was full - so we had to find another parking garage (which actually worked out because it was only $5 a day- rather than $15)
-Pool was SO small. Being a holiday weekend, there were a lot of guests who wanted to use the pool- and it was too small to accommodate the number of guests that wanted to utilize it.
September 6, 2012
Rated 3 out of 5 by navajonki Mediocre
I've stayed at Sheratons and similar hotels around the world, and while this wasn't terrible, it certainly wasn't the best. The room was clean and well prepared when I arrived, but the bathroom looked like someone had torn something off the that had been attached quite securely (I took a photo, happy to send it over). I asked for a toothbrush and it took about 25 minutes to bring it up.
Neither of these was severe, but it's the small things that set aside the excellent hotels from the mediocre ones.
On the plus side, the gym and pool were excellent, the staff was extremely friendly and helpful, and the food served was quite nice.
April 25, 2014
Rated 3 out of 5 by olknight Very nice room, great service, great location, poor A/C in room
The suite was nice, well laid out and had plenty of room. For a suite, I expected the bedrooms to be in a separate room with a door - but this was a minor issue.
The biggest problem was the air conditioning. This hotel is using something called "Eco-Mode", which means the a/c is weak, and the fan turns off when no one is in the room. When you return to the room it takes at least 30 minutes before the place cools down enough to be noticeable. In addition, the instruction on how to set the fan are grossly inadequate. We had to call for help; the engineer who arrived explained how to set the fan. I found the air conditioning set up to be unacceptable.
September 5, 2012
Rated 5 out of 5 by Leice87 Awesome Hotel experience
This hotel is excellent! I would especially like to recognize Jimmy, one of the bellman who was very kind and extremely helpful to me. During my stay, anything I needed help with, he was there to help me in a very respectful and professional manner. He was much more friendly and helpful than the concierge desk. At one point during my stay, I went to ask a question at the concierge desk and the person standing there looked right passed me and ignored me, which was disappointing. It was not crowed, I was the only one standing there. Sorry, I don't have a name, but it was on 5/24 around 4:30pm - she had black hair and wore glasses. Hope you can fix that.
May 29, 2012
Rated 4 out of 5 by TravelinJoe Nickle and dime you to death
The hotel was nice, got a special rate with a trade show (still high in my opinion), however, parking was $21.00 per day, no special deal if you were a guest. It's located down town so I can see charging for parking for random people off the street. Half of that rate for room guests would have been acceptable. Internet was $15.95 per day as well. Who charges for that in now a days? I'm a frequent member of another large hotel chain and I get free parking, internet, happy hour drinks and breakfast.. - I was a little shocked since I have not stayed at a Sheraton in a while. Guess this hotel chain really isn't for the business traveler.
August 8, 2012
Rated 2 out of 5 by tab2 No security response
One night the fire alarm went off on the 35th floor and we all headed down the stairs. There were elderly guests that couldn't make it and I barely did with extreme muscle fatigue. When the alarms stopped there was no announcement to return to our rooms or to notify it was a false alarm. No security personnel was to be found. We returned to our rooms to hear from other guests that kids had pulled the alarm on the 34th floor. No regard was given to the elderly that were having difficulty. I was there for a five week extensive training and felt physically hurt for several days from climbing down the stairs.
June 21, 2014
Rated 2 out of 5 by gcmozart Expectations not met
We booked this hotel for location convienience for the NCA Cheer championships this weekend, and after the one night we booked, we are glad we did not book a second. For $139.00 a night, I felt that our $$ would have been better spent elsewhere. Here are our concerns...
1. You were not really setup to handle that type of crowd. Parking took over 30 minutes, check in took 45 minute to an hour.
2. We were told that "we were not eligable" for a cot for our three year old son. For $139.00, I think we were eligable or at least been advised on how to sleep him comfortably.
3. Valet was extremly busy and did their best, but the "we'll have your car in 5-minutes" line did not hold true. The three times I needed my vehicle, the wait time averaged 15 minutes. I will say though that we were recogonized as waiting and were tended to at that point by your valet staff which made it better.
We understand that hotels get crowded and being in downtown, traffic can be congested. But your hotel was severely not prepared to handle that type of traffic and we felt that you were just "running people through" and severely lost the connection with the paying customer. Yes, stress levels get high with employees and we understand that. But the most important aspect of a hotel stay, is to "be seen to and taken care of" Not just a "Here is your room, get out of our way, NEXT IN LINE PLEASE."
Please note, that we were not met with any rude staff members as I believe they were trying their best but the overall expereince was less than fullfilling.
Next year, I will be booking a room father up north where the crowds are smaller and I feel like a patron and not just another numbered guest.
March 4, 2013