Rated 4 out of 5 by GUESTINJUNE TV DID NOT WORK
TV DID NOT WORK
NO IRONING BOARD
June 9, 2014
Rated 1 out of 5 by Whiskers Go Elsewhere
A musky room, loud train outside every 10 minutes, fee for wifi and parking, room A/C inoperable, and to top it all off, a HUGE Texas-size cockroach running in the bathroom on my last night. I couldn't check out of the "roach hotel" fast enough. Spend your hard-earned money elsewhere.
May 30, 2014
Rated 2 out of 5 by bkamm1234 OU/TX weekend was horrible
We will never stay at this hotel again. We stayed over OU/TX weekend and it might as well been a frat party. Obviously wasted little kids being drug into the hotel by their friends because they couldn't stand up. We paid $200 a night to stay here, so getting woke up at 230am because of a hallway party is not something that we expected. They had police officers in the other towers where there are double beds, but not our tower.
To make matters worse, our air conditioner didn't work and when they came to "fix" it, it never improved. I woke up with no hot water which topped everything off. Never have I been so disappointed in a hotel. Also, if they are going to post online that no ice chests will be allowed, then this needs to be enforced.
October 14, 2013
Rated 2 out of 5 by Gayle101 Poor service
The check in was a nightmare, no excuse for the time it took, staff appeared to be apathetic or maybe simply not trained well. I have been a spg member for many years, a gold member for the past two years and have never had this experience at spg hotels, very disappointing. The room was clean and well appointed but the hotel layout was confusing. Had 3 rooms all in different towers because the staff could not figure out how to place us close to each other. I will never stay here again, there too many other choices with excellent service in Dallas.
July 23, 2013
Rated 3 out of 5 by jmuc needs some more attention to details
the sink water faucet was very very loose. Luckily it did not leak but it was not secure to the sink. No to minimal coffee condiments e.g. sugar (one), creamers (none), stirers (none) etc.
June 3, 2014
Rated 2 out of 5 by Never Inconsistant, no apparent systems
The hotel itself is nice but undersatffed for the number of rooms. The management obviously has not trained their staff very well. There was a measurable amount of hair in my bathtub on arrival and the coffee maker had not been serviced. There were no washcloths. I had two rooms. The other room had a clogged sink and a safe that did not operate. Calls were placed, promises were made and never executed. My room was not serviced by 5:30 pm one afternoon. Someone was sent up 20 minutes later and once again failed to service the coffee maker and only left one towel. If you look at recent reviews, this hotel seems to find it easier to apologize later than to provide great service now. I hope you are reading this prior to choosing where to stay.
February 21, 2013
Rated 3 out of 5 by woozle Housekeeping issues
On several stays, took the green option but requested coffee supplies be replenished but it was actually done only once out of 4-5 times. Lack of morning coffee makes me grouchy!
Last time, there was toothpaste splatter ALL OVER the bathroom faucet and sink drained very slow. Housekeeping apparently had someone plunge the sink while I was out. But it apparently then backed up into the bath tub and they didn't notice that happening as when I returned in the evening, tub was BLACK and would not drain at all. Thankfully, I did get a new room but then found old crackers on the floor against the foot of the bed where the bedspread hangs down. :-(
I recommend only based on downtown convenience. Oh and the two restaurants are OK but only mediocre.
December 11, 2013
Rated 5 out of 5 by RubyGirl A wonderful hotel in a wonderful city!!
My boyfriend and I needed a weekend away and the Sheraton in downtown Dallas was the perfect getaway! Our beautiful room on the 23rd floor was spacious, clean, quiet and cozy. We were able to walk to Deep Ellum for dinner and to the Dallas Museum of Art the next day to see the Edward Hopper exhibit. The Peet's Coffee & Tea in the lobby was great and provided an excellent breakfast for us on Sunday morning. Brian, who checked us in, was fabulous. He is a gem with phenomenal customer service skills! Thank you for a great weekend away!
February 17, 2014
Rated 3 out of 5 by Eileen56 Not what I expected
I spent 4 nights and 5 days there for a professional conference. On 2 of the 4 nights, the room was not cleaned until several phone calls were made. The room was finally cleaned by 8:30 pm. Although the restaurant food was EXCELLENT, I think that the wait staff was overwhelmed with the large numbers of guests dining in, which resulted in extremely long waits for food. (one hour for dinner, and 45 minutes for breakfast). I'd be willing to try it again if I knew in advance that there would not be numerous groups there during that time.
February 10, 2014
Rated 3 out of 5 by Stoodt Needs Work
Upon check in staff said they could not accommodate the room type and location I had reserved. When I pushed back they some how found a room. I called twice to have the HVAC unit fixed and never occurred prior to leaving. Others in my party had rooms that did not have hot water. I chose the green option during my stay and only received one of the certificates. The restaurants have limited food choices and the service at the Kitchen Table was very slow. Overall, the guest service at the hotel needs to be worked on.
March 23, 2014
Rated 1 out of 5 by Squire50 Expensive Dis-service
Really good pillows, but that's about it. Sheets were stained, heat and A/C were hard to use, highest cost for internet I've ever seen! You'd think the $149 would come with a few freebies, but no. Water is expensive, $50 deposit is not refunded until 7 - 10 days later, even if you didn't use a dime! Desk doesn't answer until several rings making you wonder if anyone's there at all. Desk gave wrong information on area transportation costing me additional $40 getting to and from the airport. Most hotels of this prestige have their own shuttles.
September 14, 2012
Rated 5 out of 5 by CCBarnes This Hotel Exceeded My Expectations
I was very impressed with my spacious room and view. I appreciated having Starbucks coffee supplied with the coffee maker for my morning coffee. The A/C really worked, whereas in many hotels, it doesn't really cool very well. Room service was superb and the food was great. In fact, all of the staff was courteous, friendly, and very helpful. I would highly recommend the Sheraton Hotel on Olive St. in Dallas, TX to anyone who is looking to stay in a high quality hotel. Thank you for a great experience. Dr. Cynthia Barnes
March 15, 2014
Rated 2 out of 5 by slomba9410 Good location...needs improvement
I've stayed here twice for work.. this hotel always seems very busy (lots of large groups), has a GREAT gym, overall the rooms need to be updated and couldn't tell if my room had been cleaned. I wish there were better food selections at the restaurant as well.
May 28, 2014
Rated 3 out of 5 by stevejune28 Dallas
Ice machine on the 12th floor, North tower was broken
No maid service on Saturday night. We left the room at 11:30 am on Saturday, taking down our Do Not Disturb sign
June 2, 2014
Rated 5 out of 5 by PlexusFreedom Plexus Freedom
Our convention had almost 10k in the City of Dallas and the Sheraton provided excellent service for a big portion of us. Thanks for outstanding accommodations.
June 2, 2014
Rated 3 out of 5 by API2014 Best and Worst
The service from the staff was excellent. The accommodations failed to meet my expectation for Sheridan. First, there was no refrigerator in the room. I received one upon request, but it didn't function and my yogurt spoiled. They brought another that worked, but what a hassle for something so simple. Second, the room was clean on the surface but when I dropped something on the floor, I found that under the bed and window was disgusting. An old package of cookies was stuffed under the window...thrilled it hadn't brought roaches though. The bathroom was tiny. I only needed one bar of soap since it was just as close to reach the sink as the tub soap dish. On the plus side, I had wifi throughout the hotel, including the conference rooms, and that was important during my stay.
March 22, 2014
Rated 4 out of 5 by Shey Unexpected
Had a very rough start. With the pool hours changing and no notice. Then the rudeness at the front desk from a so called manager. I felt horrible. Then I discovered that my door would not lock at all. When I told them they act liked oh well. So, I called and complained to Starwood Hotels Preferred Guest number. They contacted the hotel, then this very nice Manager came and smoothed it all. He made me feel like I did matter, and everything was okay from that point on. I was able to finally enjoy my stay after speaking with him. He was GREAT!
July 18, 2012
Rated 5 out of 5 by Freckles77 Appreciated the fast repair service
When we called to report the wet carpet the men were right there.
Also our vanity light (2) went out and they were replaced quick.
June 2, 2014
Rated 2 out of 5 by Laura66 I would not recommend
Service was terrible for level the Sheraton should be at. No help with bags when I arrived, though 5 bell men went by me, and it was obvious I was struggling. Our room was never vacumed any of the 4 days we were there, there were no towels at the pool. We called for help with our many bags when leaving waited an hour, late for our final meeting, had to do it ourselves then found out you dont help with bags. Not enough help in the area to store our bags on our last day (you knew we were coming why only 1 person to help hundreds of women?)
August 14, 2012
Rated 4 out of 5 by ZJVA Enjoyed my stay
I stayed at this hotel with my mother and 10 month old daughter. It was great because they were able to provide a refrigerator and crib, at no charge. Additionally, when i initially called to upgrade to a suite from the regular room reserved for my company's conference Tirsa Ortiz was very polite and professional. She provided me with alternatives for the suite size to accomodate me traveling with my infant daughter and care taker. The suite was great because there was plenty of room for my daughter to walk around and play with her toys.
October 3, 2012
Rated 1 out of 5 by omarketta Poor exerience
I shared with the front desk these points when I checked out, but my experience was poor: TV didn't display on all channels, shower was very loud when on, there was a loud noise similar to the shower noise when it was turned on that lasted five minutes in the middle of the night and woke me up, the salmon I ordered for room service was almost raw and there was not a check out slip under the door before I left.
May 9, 2014
Rated 4 out of 5 by Dallas Good for conference
The Sheraton Dallas offers all the amenities you'd expect in a conference hotel. The room decor was up-to-date with a comfy bed. Food options were pricy but no more so than any other hotel of this size in a major city. I was disappointed to have to pay $9 to receive a package (handling fee). Also, the bellmen tried to direct me to a private taxi as opposed to the city-sanctioned ones. They said, "same price as a taxi." They are not the same price. The bellmen and/or the hotel must get some sort of kickback from these guys. Buyer beware.
March 17, 2013
Rated 5 out of 5 by Zap2014 Weekend in Big D @ Sheraton Dallas
We had a most enjoyable time staying at the Sheraton, it was our granddaughter's club volleyball tournament at the convention center. The hotel was exceptional, very accommodating, the room was awesome and comfortable. The staff was great and we had a most enjoyable time. It exceeded our expectations, we were impressed and will definitely use this hotel when we visit Dallas again. Thanks for the Texas hospitality, keep up the great work of taking care of your guests.
April 21, 2014
Rated 4 out of 5 by preach Enjoyed my stay
Enjoyed the stay. The fire alarm was the only problem. I have sore legs as we tromped down the 22 flight of stairs. Needed to make clearer that it was only a test.
May 31, 2014
Rated 1 out of 5 by madinminnesota Tired Old Hotel
This hotel is in serious need of being shut down and upgraded. When I first got to my room the "clothes line" over the bath tub was stretched out, and appeared to not be retractable. The waste basket in the bathroom had not been emptied. There was an unwrapped/used? glass on the bathroom counter.
The furniture in the public areas was beaten and battered, with veneer peeling off of it.
What can be said about water pouring down inside elevators and shutting them down for hours?
Never stay there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
November 3, 2012
Rated 3 out of 5 by volleyball2 A bit disappointed
We stayed here 3 nights for a volleyball tournament. Although the room is spacious and the beds comfortable, it was a bit disappointing. No refrigerator in rooms and hotel was all out of the $20 rentals. Restaurants were understaffed for such a large occupancy and the frozen yogurt place was closed the entire stay. Only one elevator working for the parking garage which caused huge delays in getting the car out. They just didn't seem prepared for such a large group of guests.
April 15, 2014
Rated 4 out of 5 by MATexas Price, Tub and Misc.
Overall it was a really nice experience-handy to the conference I was attending. I won't stay there for a non-conference related event -rooms are very pricey when non-conference related. Won't confirm type of room until day of event. No de-caf coffee in room-have to order-pricey.
And the tub took a long time to drain! Washcloths were not replaced. Charge extra for an in-room fridge. Could use more affordable dining options too. In conference area escalators stopped working at several points during the weekend.
Everyone was very nice!
June 24, 2013
Rated 3 out of 5 by Karen10 Just Average
I expected much more for the price. The food was very disappointing. There was no water pressure in the shower. The staff was friendly. Overall, I was underwhelmed. I was in Dallas for a conference and didn't have a car to venture out. Since I was alone I didn't feel safe walking the streets by myself so I was limited to the hotel restaurants since there wasn't anything within walking distance of the hotel. Just office buildings. The exercise facility was nice. I liked the Linked In Lobby area because I didn't want to sit in my room.
May 23, 2013
Rated 4 out of 5 by KKK46 Poor sleeping conditions
My room was in the North tower right above the DART. It was very noisey with the train running non stop from 6am to 11pm. then at 4am garbage pick up in street woke me every morning. Also my room was cold and I was unable to regulate the temp.
The food options/restraunts were very limited.
For the size of the hotel, the pool area was very small and unable to every get a place to sit by the pool.
May 10, 2014
Rated 2 out of 5 by Lanitymom Not worth the price.
My experience was less than stellar. I was on a club floor and expected better amenities. My internet service never worked in my room despite numerous calls to the front desk and being transferred to technical support. My room service door hanger never got picked up. I had to call for room service the next day. They were very late and got my order wrong. No one on staff seemed to care about any of my complaints except the manager, but none of my complaints were addressed. For *that* price - expected a lot more. Very disappointing.
October 14, 2013