Rated 5 out of 5 by Tootie62 The hotel was clean and up-to-date-Loved It!
The view was great. I loved the bed linens..very soft and fresh. I had a Jr. Suite and enjoyed it to the utmost.. Concierge was the best....Chanel and Chris were my favorites. They were very attentive and helpful. Very memorable stay at the Sheraton Downtown Dallas!!!
February 3, 2013
Rated 1 out of 5 by Kelly123 Not that great
For the amount of money I spent at this Hotel, I at least expected the air conditioner to work. When I checked in around 7:00pm I noticed the room was VERY hot so I turned the AC to 65 after returning to the room at 2:00am the air still wasn't working . I contacted the from desk only to get a " I'm sorry for the inconvenience " but still no air. We slept on top of the covers miserable all night , waking up to shower in a tub with visible mold, and one wash cloth and one towel in our room to share. Over all, VERY disappointed in the room and lack of service from the staff.
September 2, 2013
Rated 1 out of 5 by Smurf33 Never Cleaned My Room/Resturant Issue
This hotel never cleaned my room in the three nights I stayed with them.
Also, had dinner with customers and the waiter forgot to place our order after we waited for 30 mins without him coming back.
June 22, 2014
Rated 3 out of 5 by Keyster1117 Beautiful but needs work
The facilities are beautiful but there are some issues I have. First, there should be free wireless access all over the hotel. This day in age, it is absurd that you have to pay for wireless at this hotel, but you could go to less expensive hotels and get free wireless. Also, the thermostat in my room was broken. It was fixed by maintenance the first night and then broke again the second night. Finally, the walls are so thin that you can hear the people in the rooms next door. I couldn't get to sleep until 3AM one night because of a party the folks were having next door.
August 3, 2013
Rated 3 out of 5 by rajn 2-day Business Stay
When I checked-in the room was rather cold - unusual cold Dallas in April late. Called the maintenance to see what's wrong with the heater. After 20 minutes, the heater was fixed (though a click-clack sound was coming from the vent thru the night). At 3 am woke-up feeling hot and realized that the heater is continuously running and would not shut down even though thermostate was set at 65F. Continued both days; ordered room services and notice that the plae left out was taken-out after a whole day sitting outside. directions to north tower central tower majestic conference rooms etc are confusing....several people kept asking where the rooms are and which elevators to take. otherwise, the hotel experience was fine.
April 21, 2013
Rated 5 out of 5 by Jean4121 Great Accomadations
The Sheraton in Dallas had an excellent staff in a very friendly environment. The amenities were great. Our week was enjoyable and very pleasant.
June 23, 2014
Rated 4 out of 5 by jmaa bar area
My wife and I stopped for a night cap at the bar one evening. I had Wild Turkey on the rocks and My wife had a glass of pinot grigio.
I knew but my wife was treating......when she saw the total she thought we ordered 2 of each. Yeah, $13.00 for two fingers of bourbon makes me say "never again" and she was quite aggravated to pay $10.00 for a glass of wine. No wonder the bar was empty. Never again. NEVER.
June 7, 2014
Rated 2 out of 5 by RCOOPER The hotel decent
Though the roomw as decent, I would not recommend it. Was placed in rather compact room. The maids skip a whole dayof cleaning. I was not impressed.
June 23, 2014
Rated 3 out of 5 by No123way Not bad, but disappointed in accessibility to everyday items at any hour and details
i do not have time to complete
June 26, 2014
Rated 4 out of 5 by IBMer27 Great service, consistent value
After coming to this hotel every week for the past few months, I have been very pleased with the comfort of the room and the service of the hotel staff. The staff in the lounge know me by name now and make me feel more at home in a city I spend half my time in. I appreciate the Going Green initiative and other small events that reward guest loyalty. I have had minor issues with key cards not working or the showers not being hot enough/high-pressure, but overall my stays have been great and I will continue to stay at the Sheraton in Dallas.
April 11, 2014
Rated 2 out of 5 by Susan123 Need to improve a lot
This hotel is a large one, with very little service and not great with cleanliness, etc. The green initiative is great, but people eat, there should be a way, where they provide someplace to collect trash. People eat in their rooms and leave the trash outside. No one picks them up. The corridor starts smelling due to this trash there. Tried calling room service to order food. No one picked up for over 10 minutes. Reception also did not pick up. I was a platinum member, there were no information on internet. They did not enquire about or give choices of welcome gift.
September 10, 2012
Rated 2 out of 5 by Rich14k Smoker ruined it, staff didn't care
My first night went pretty well. The room was very nice, except for a lot of internal mechanical noises and a commuter train outside the window. The second night, someone was smoking in a nearby room, and it came right though my vents (especially the one in the bathroom). I was offered the opportunity to switch rooms, but having already been in bed for the night, I decided against moving at that time. A maid came up and sprayed a deodorizer instead. The next morning, the smoker struck again, and again I was told that "security would look into it". When I checked out a few hours later, I urged the staff member not to assign my room to anyone else until the smoker had been identified and my room had been fully fumigated (for the sake of the next guest). The staff member told me there was simply nothing they could do about the situation, and she displayed absolutely no empathy for what I had been through, or for what the next occupant of that room would go through. Although the root cause of the problem had been a rule-breaking guest, I feel the hotel staff could have displayed a lot more sympathy for my plight, and they could have been a lot more aggressive in solving the problem (e.g., they never even sent anyone to my room to inspect how bad the smoke was; also, someone should have a building schematic which identifies which other rooms are directly connected to the same air duct as my room, thereby greatly reducing the number of potential locations of the smoker). Sometimes you just get terrible luck with your neighbors, but you at least expect the hotel personnel to help minimize the damage.
June 29, 2014
Rated 4 out of 5 by markns week long stay
The rooms and staff were great. The corridors although were renovated not long ago already look tired and worn.
June 23, 2014
Rated 1 out of 5 by irritated99 Can't keep their books straight
After a malfunction on the website, i had to book over the phone, only to find they had still mistaken the number of nights I needed upon arrival. After I straightened that out, I got escorted out of my room to straighten it out again first thing the following morning. After dealing with multiple people. They apologized and but were unable to correct the financial statement until Monday, when the correct people were in office. Also, despite the sign on the door, the enthusiastic cleaning service came twice a day for the entire stay. It was far from a peaceful stay.
August 19, 2013
Rated 5 out of 5 by Gary411 Wonderful Hotel Great location
This was our 2nd time at this property. The staff is friendly and attentive to your needs. Cory and Jeff at Valet always with a friendly good day or evening and welcome back when we would return from our day outtings. Kevin our bellman was excellent. Lauran at the reception area when we checked out wished us safe travels back to our home with a smile. The staff goes above and beyond in caring for the guests. The swimming pool area are 2 boys enjoyed and it is nice area to just hang out if you don't want to leave the hotel. The room was always clean and comfortable kudos to your housekeeping department. We will stay at this property again when we are in Dallas. Thanks again to all the staff for making our stay wonderful.
May 24, 2012
Rated 5 out of 5 by JohnHenry56 The Ice Man a comeith'
This is a fine... large hotel attached to a medium sized conference facility. It has all that you would expect from a hotel of this size and a major brand. A few restaurant options.. a decent bar …concierge level and lounge as well as a various level of different rooms.
They do a fine job… Where they really showed who they are was during the recent ice storm that hit in the middle of a major meeting and the transition to the next one. Flights were canceled...people were stranded and locals were also coming in due to power outage.
The staff was fabulous you really did feel cared for. Top to bottom they did a fabulous…fabulous job.
This is a well run property with what seems to be good management and a strong team in place.
December 10, 2013
Rated 2 out of 5 by SunnyEB South Tower Review
Loved the Facility and Conference Center. My room however was not in the best shape. There were "small red ants" on my night table and bed. (I left a written note for the maids and told one of them in the hallway); and there was a very WET floor by my door. (something must have been leaking). I know that the hotel was sold out; and I managed to enjoy my stay regardless of the room condition; and did not want to complain.. Maintenance STAFF was excellent, when my key would not work on the door. It took 2 security and 2 maintenance people to get me in, after my early morning weekend. But I was compensated with a free breakfast. I am sorry to have to say this... but I think the south tower needs a bit of tender loving care.
December 9, 2012
Rated 5 out of 5 by ME1968 NICE HOTEL
WONDERFULL BEDS, NICE DOWNTOWN LOCATION
June 24, 2014
Rated 1 out of 5 by starnot Worst Sheraton Ever!
We were at the hotel for the annual AAHKS meeting. The temperature in the suite was impossible to regulate in the LR area.The toilet flushed like an air-horn. We wouldn't flush it at night for fear of waking other guests. It took 25 mins to speak to someone for room service. The phone kept disconnecting despite repeated tries and even going through the concierge. Room service choices are limited, requests not fulfilled(ordered red wine and got white;ordered coffee for 2 and got for one) , and not available until 6am. The meeting begins very early and I wanted to order prior to the start. The trays were left outside the room for more than 12 hours on the floor after two calls and one visit from housekeeping.The parking card didn't work for exit from the garage. The room key did not work for re-entry to the room. It was not near a cell phone and had not been taken out of it's jacket.The gym facility was large and clean, however, one of the water coolers was empty and one handi-wipe dispenser was empty despite the housekeeper being present. I have recommended to AAHKS they not hold their meeting at this hotel again.
November 11, 2013
Rated 2 out of 5 by is42 lackluster experience
Climate control was a major issue for me and all those I traveled with in both the conference center and guest rooms. Rooms were sporatically too hot or too cold with no logic to it. Catered food tasted like it came from a hospital cafeteria. You could hear through the walls of the conference dividers which was very distracting. Wifi said it was free, but forced you to enter a cc number and limited to one device. Very frustrating for two travelers each with devices. The entire facility was impeccably clean, but overall the experience was not worth the price paid.
January 21, 2013
Rated 4 out of 5 by Eguy awesome gym
probably one of the nicest gyms I've ever used in a hotel before.
June 23, 2014
Rated 1 out of 5 by lremp room was a disappontment
My 1 towel stained and had the end seem split and frayed like you would see in a 3rd world country. I did not receive a hand or face towel, only 2 bath towels.
2. I never received housekeeping.
3. There is above average mold in the shower.
4. Several items left me feeling creeped out such as stained light shade, beat up cabinet that used to house a refrigerator, a wad of wiring by the headboard, lamp in corner all wobbly and felt like it would fall over, seat arm rest had unidentified nasty staining on arm rest.
( I do have photo's of the items I mentioned)
January 13, 2014
Rated 2 out of 5 by RareDiamond37 Not a good experience
The hotel needs to be renovated
June 23, 2014
Rated 5 out of 5 by geff Fitness Facility is fabulous
This newly redone fitness facility is gorgeous. It is nicer than the gym I belong to ! The Sheraton fitness center has hardwood floors, TONS of equipment including some of the subtler items such as foam rollers, fit balls, and bands.
Many hotels post a photo of their "gym" that is really a picture into a mirror that reflects the equipment and makes it appear twice as roomy. NOT the situation at Sheraton Dallas. The gym is huge ... you could dance in there : )
Thanks thanks for making it clean and large and supplying ample high-quality equipment.
March 15, 2014
Rated 5 out of 5 by Luvinit Great Customer Service
The club level rooms are very much worth the extra cost. The wait staff in the Club Lounge ,Center Tower 1, Floor 27 were excellant. Ronald and She' made me feel like royalty. Great Starbucks coffee, good food and beverages too! This is a busy hotel but they still give individual attention. Good job.
June 13, 2014
Rated 2 out of 5 by John450 Expected Better
I was disapointed with the Sheraton Dallas. Upon walking in, I was confronted with a musty smell. I later found out that a flood had taken place from heavy rains a day or two before my arrival. The hotel in general looks dated and worn. My room never reached the temp of 68 degrees I had set on the t-stat. The toilet seat was too tall for the location of the toilet and would fall down unless additional care was taken. I was woken each morning by the sound of slamming doors as people left their rooms. The resturaunt menu ws limited, never changed, and expensive.
May 23, 2013
Rated 4 out of 5 by fropel21 Room comfort
When I arrived to my room , my refrigerator did not work, the air conditioning or the remote control. The remote control battery was replaced. An attempt to fix the air conditioning was made; however, the room was never cool at night causing me to sweat at night. The refrigerator was never repaired which meant I was unable to take advantage of my week long stay.
June 7, 2014
Rated 3 out of 5 by Keeganjames6 Mixed feelings
The room was fine, bed comfortable. Very disappointed in the pool and pool area. Fitness center great . Asked questions/directions from cons. desk and was given total misinformation. Meeting rooms were freezing. Fire alarm went off and they were unable to disable the blinking strobe light through the whole meeting. No announcement or explanation regarding fire alarm.
June 6, 2014
Rated 3 out of 5 by Stucko Service
Was disappointed in the lack of service I received. Had trouble checking in--was told I had only reserved 1 room--I had reserved 2 and pulled out the confirmation. Person checking me in was not helpful. Got to the room and there were no towels and no cups for the coffee maker. Got towels and had to call back for the cups. Towels were not replenished on a daily basis--never had any wash cloths. Had difficulty getting out of the parking garage. I would only stay again if it was a conference--not for pleasure. Not the level I expect out of a Starwood property.
December 3, 2012
Rated 2 out of 5 by Rick1961 Disappointed in service
Our stay was not what we had expected. There was no valet parking. We could not drop off our the other passengers and our bags until we had driven across the street parked our car and checked into the hotel. When we got to our room there was one towel for two guests. We called for more and none arrived the first night. Second night we had two because I caught the cleanning lady outside my door and ask her to leave two towels. There were people screaming and yelling all night outside our room, and then you could here them throwing up all morining. The cross walk to the garage was closed. So the only access you had to your car was out the front entrance of the hotel and across the street. I could go on and on but have said enough.
October 17, 2012