Rated 3 out of 5 by Michael777 I wish this hotel as better.
I generally like this hotel. It's a great price for a high rise hotel in downtown Dallas. The room was modern looking and clean. However... this is the 2nd stay in a row where one of the TV's didn't work. It had solid grey lines across it. We didn't bother calling for help because we were tired and it was a welcome break away from cartoons but it should be working. THe 2nd issue was the AC. There were 2 thermostats in the suite. One for the main area and 1 for the entry area which had the sleeper sofa. I ended up sleeping on a thin mattress on springs because the kids were too cold in that room. The AC wouldn't regulate properly between the rooms. Again, we didn't call for help because I like it very cold the kids found a warmer room to sleep in. I would ave preferred to be able to adjust the temperature in both rooms to ensure a comfortable stay. The 3rd issue was the room was located across the hall from the side of the elevator. It ran up and down all night. I didn't complain because I have a white noise app on my iPhone. All told, I found ways to accommodate issues that I should't have had to deal with. We were just too tired to take the time to call for help. I will give the property another chance for the State Fair in a couple of months. If there's issues then... we'll be looking for a new place to hang our hat. Oh... one more thing. Breakfast for 2 adults and 3 children cost $97. The kids ate about $2 worth of cereal each and I ate about $5 worth of eggs and bacon. My wife had an omelet and a glass of tea. All for $97! We will never get caught in that trap again.
July 7, 2014
Rated 2 out of 5 by Elvis55 This hotel was disappointing
From the moment we arrived we were disappointed. From the valet service and doorman, to the A/C not working in our room as well as our floor hallway, to the Club level SPG room being dirty and unattended, it all lacked professionalism. Also the size of the bathroom for that type of hotel was ridiculous. The only thing we found good was the comfort of the beds. However, I will not stay here again.
June 23, 2014
Rated 2 out of 5 by Nika Hotel registration was so slow!
First day i checkined, there was a long line for the preferred guest line, i guess that was ok, because it was monday and everyone was checking in. Second day, I left my key in the room so i went to front desk to get an extra one, again, there was another long line and there was no one working or even standing at the preferred guest desk! so I have to literally wait 15 mins to just get an extra key to enter my room.
even they gave me a room on the 29 floor, I found out my bathtub was clogged! luckily, hotel fixed it the second day. overall, I m not impressed by this hotel. I only stayed here because its location.
August 3, 2012
Rated 1 out of 5 by Jewels2 Not the Place to Stay
I am very disappointed with my stay. The staff was not friendly when checking did not let me know if there were any specials for the SPG guests. My room had the entry way light burned out and 1/2 of the lights around the mirror were burned out. After a second request to have this fixed they finally did change the light in the entry way but did nothing about the mirror. I did not as the 3rd time as if felt it would be a wasted of time. The restaurant was not good either I expected more from them food not good and over priced. Wait staff not very pleasant. You need to take a good look at this hotel from a guest perspective one who travels for work we want the comforts of home.
February 10, 2014
Rated 3 out of 5 by TravelingGuy Good Not Great
Overall, solid hotel and staff. Areas for improvement:
- Preferred check-in area was very slow. Just one staff member working the desk and she did not appear to have a sense of urgency in her work despite a long line of guests checking in
- Door lock / handle to the room did not work well. Needed several attempts every time I entered the room for the door to open. Only stayed one night so didn't have time to get maintenance involved.
- Food at main restaurant was well prepared but staff was so-so. Took quite a while before anyone came to the table and then the food delivered was not what was ordered.
Despite these shortcomings, would consider staying at this hotel again.
September 24, 2012
Rated 5 out of 5 by DeeGee56 Stay during National Baptist Congress
The following employees deserve extra praise for their help during my stay: J. Wallace, Raven and James(?)-night technician who fixed TV and Air Conditioning.
June 30, 2014
Rated 5 out of 5 by Tyke Wow !!!
My daughter had surgery that required we stay near the hospital. And Sheraton took us in last minute and treated us like royalty. It all started at the front desk, they got us in and smiled a lot while doing it. Kenny and Angel down in the valet are the kinda guys that make a hard job look easy and have hearts to match. the only bobble was with the concierge desk. I think they get overwhelmed with requests and their demeanor shows it. Little bit short and often forgot requests that were made, but other than that, it was a spotless stay !
May 28, 2014
Rated 2 out of 5 by SK1000 Internet in the room not worked
My internet (both wire and wireless) in the room did not work. After working over the phone with tech team, the problem did not get solved. Tech team escalated to the 2nd tier support, but no one ever called me back. I had to attend my morning conference calls without any slide deck since I could not get to my emails. This is too bad. As a business traveler, without internet in the hotel room, you are pretty much dead in the water. Then I reliazied my hair dryer did not work after coming out of shower!!Later I found out all the wall sockets in the bathroom did not have power!! Not a pleasant stay by any means!!
August 31, 2012
Rated 1 out of 5 by Marvin133 Availability of Supervisors
I called this a.m. since when I talked to the hotel yesterday they told me supervisor would call me back. I was shocked to learn that the economy has hit the Sheraton to the point they have no supervisors on duty until 3 in the afternoon. When I asked the individual I talked to if a guest were to walk up to the front desk and ask to see a supervisor what would happen? Corey's reply was she would have to have a supervisor call them. There is NO management in the hotel until 3 p.m. each day. WOW. The lesson is never go to a Sheraton with problems until after 3 p.m. There is no management in the hotel until then.
October 22, 2013
Rated 4 out of 5 by AlToro Beautiful Hotel, Excellent Service
I stayed at the Dallas Sheraton one night, but I wish I stayed there for more. The Hotel premises are beautiful, grand and truly impressive. I was amazed by the large size of the hotel with its multiple towers, large halls, and comfortable rooms. A true Texas landmark.
June 27, 2014
Rated 2 out of 5 by Brazos Poor Service 7-24
Hotel staff informed me upon check-in that no rooms were availabe with King Size bed, although I had pre-paid for one. Why does your system let you pre-pay for a room thats not available??? After me going round and round with them, they did have rooms with KS beds available and put me in the north tower. Room did not have adequate towels, room service had to be contacted twice before anyone brought more towels. Bathtub did not drain (at all) after showering, I was standing in 3 or 4 inches of water. No one informed me of a $21 Parking fee. Poor all the way around. I would not and will not recommend this Hotel.
August 31, 2012
Rated 4 out of 5 by James1969 Dallas downtown
The hotel was busy and had many people coming and going but it was large enough to accommodate everyone.
July 1, 2014
Rated 3 out of 5 by Janet723 No attention to detail
I stayed from Monday - Thursday. The first day I used my tea bags and sugar. It was never replaced the rest of my stay. I used my room order door hanger for breakfast and it was never replaced. I had to call for room service the other two days for breakfast. The shampoo and soap are very low budget. If I ever stay at a Sheraton again, I know to bring my own. I asked for a high floor and was put on floor 9 on the train tracks so I listened to that my entire stay, day and night. The sports bar was good but the restaurant needed a better selection of foods. When I checked out I told the person at the front desk and she asked if I called down about the tea/sugar/room service hanger and I told her I did not. I shouldn't have had to. This is what I mean by no attention to detail. Business traveler don't want to worry about these types of issues.
June 13, 2014
Rated 2 out of 5 by TreyIII Dissapointed
As a frequent traveler I have learned what to expect from a quality hotel chain like Sheraton. This hotel was very diassapointing. To start with there was no parking available for club level patrons, no valet to carry bags to room. placed in a none club floor originally and had to move, the entry hall light and TV did not in our room. AFter dealing with this the rest of the night was ruined. The hotel is very outdated also and the fact that club level members have to literally walk to another building chnages elevators multiply time to get to the lounge is unacceptable. Plus when we went to have breakfast on a Sunday morning they shut it down at 9:00 am, who does that on Sunday.
November 14, 2012
Rated 2 out of 5 by travlinglight Staff is friendly but the building is crap!!
I have stayed at this location twice this year, each time for one week period. I though I was lucky by being put in the north tower this time, but luck was blind. There was electrical issues that left most of my room with out power. This would included my TV and my AC. The staff was friendly in dealing with this issue but because the hotel was over booked, they could not move me to a new room. I fell asleep with the maintenance staff in my room still working around 11:30pm one evening. I am sure they would have read me a bed time story had I requested but I only wanted ac. I woke up around 2:30am in a puddle of my own sweat to find that they couldn't fix my ac and call to the front desk informed me because most of the south tower was with out ac that there wasn't any potable fans available for me. I did survive the night and it was fixed the next day while I was out. My other main issue was the parking garage had issues with my room card and would not let me in or out.
June 23, 2014
Rated 4 out of 5 by PDNich Great Customer Service at the Sheraton-Dallas
I was impressed with Ms. Hearn during my stay at the Sheraton Dallas 6/15-6/20-2014. She was courteous, attentive and efficient. She is the kind of professional that will keep me coming back to the Sheraton. Thank you Ms. Hearn!!!
June 26, 2014
Rated 2 out of 5 by FromLA Food was pretty bad
overall the staff was nice, pleasant and very accommodating. Areas for improvement include the food.. I ate at the sports bar restaurant and the food was something that i might expect at the airport. I think the fries were frozen out of a bag and then stuck in the oven for too long. The food from room service was overcooked too. the other disappointment was the cost for little things. i had my office send me some business cards and the hotel charged me a $9.00 handling fee just to have me pick them up at their business center that was closed on 2 separate occasions when I initially tried to collect them.
February 24, 2013
Rated 2 out of 5 by AbbyM This hotel was understaffed
For the price that I paid to stay at this hotel, I expected ALOT more, the room was great however the hotel was way understaffed and not very accommodating to the volume of guests they had, I waited at their restaurant (Draft) for 1 and half hours to feed my child as there was dance competition in TX for the weekend, I was very disappointed with my stay. Saturday night I tried to call for room service and the phone rang for 30 minutes, I had to go down to another restaurant in the hotel (Kitchen Table)To order food for dinner and was charged An excessive amount of money for a to-go order. ....not happy.
March 5, 2013
Rated 4 out of 5 by Jennifer28 Unsatisfactory Room
The hotel was beautiful and I enjoyed the amenities and location. However, my room was highly unsatisfactory. I had two main issues. The first, there was an awful humming noise coming from the hallway (I stayed on the 25th floor SPG floor). This noise would cut on and off every 10 seconds. I might have slept for 3 hours due to this. This noise prevented me from enjoying my room and I wanted out of there as fast as possible. Second, I could not get internet in my room. I was willing to pay for it. But I was on the phone with hotel tech support for over an hour. Their only suggestion to me was to go use the internet in the main lobby. I was unable to work from my room my entire stay.
July 30, 2012
Rated 5 out of 5 by Atillathehun Incredible room
I had a great stay at the Sheraton. The room was fantastic, service was great. The staff went out of their way to make sure I was comfortable and had what I needed. Great location too.
June 26, 2014
Rated 4 out of 5 by Bryan101 Hotel was very clean.
I had made a reservation for my wife and I and another couple. At check-in there was several members of staff so the line moved quickly. It was after 3 and the staff member said the rooms that I had ordered with a king bed was not available. All were gone. I had made the reservations a month ahead. We had to ask if we could have some compensation by having free parking. Hea gave us $10 off. Then the nice room had a view of a wall. I made reservations through the hotel and not priceline and feel a little cheated. That being said. The bed was comfortable, the air worked great, nice tv, and nice bathroom.
August 8, 2012
Rated 3 out of 5 by MarkCr Front Desk
Check-in was difficult because of lack of experience of staff. Specifically asked for a king bed in a suite. Ended up hauling all of our things up to a very small standard room with 2 queen beds. When I came all the way back down, she blamed the confusion and error on me!
June 23, 2014
Rated 3 out of 5 by Traveler315 Hotel OK
We checked into the hotel with several rooms. One of our room was not cleaned when we got to the room. Called for room service and went to dinner, retuned 2 hours later and room was still not cleaned. We did not get hand towels everyday. We had to call several times in order to get hand towels.
June 22, 2014
Rated 2 out of 5 by Karaboo Tiny and untidy
The bathroom was tiny and not practical for a women to get ready in. My wife had to do her hair and make up in the room because of the lack of counter space and fan to unfog the mirrors. My biggest complaint was the first impression of seeing stains on the toilet seat and sheets, and the grimey bathtub drain. The staff did act promptly to address them, but after scrubbing the toilet informed us that the stains could not be removed because the age of the facilities. My thought was that it is a reasonable expectation that your toilet seat be stain-free. It is not very expensive to buy a new toilet seat.
October 20, 2012
Rated 3 out of 5 by KCNYMom Very Comfy Beds
We stayed at the Dallas Sheraton for a work conference. The room was very comfortable, and the beds were probably one of the most comfortable hotel beds I have ever experienced.
We did have some issues with the hotel and the room which in my opinion should have been handled differently.
Overall our stay was satisfactory. Had the problems been handled better, I would have said it was an excellent stay. In business today, it is just as important how a company responds to the problems that will come up. I don't have a complaint that we had the issues we had, it was a busy convention and the staff was extremely busy. However the problem should have been handled differently in my opinion.
February 27, 2013
Rated 3 out of 5 by BrucenJana Bed sheet and temperature problems
Most irritating item was the bed sheets. The very comfortable king size mattress was made with flat sheets that were too small leaving a couple of inches of the mattress exposed at the head and foot. The top sheet was also so small that it couldn't be tucked in and still cover your chest. As a result it was a very uncomfortable sleep with the sheets coming loose and bunching up around us as we moved in the night. The climate control was unresponsive as the room was always either too cold or too warm. Otherwise the room was very clean, the staff was very friendly and the hotel in general is very nice.
November 25, 2013
Rated 2 out of 5 by ATLtraveler9 Grossed out
Additional charges are too high, $16/day for internet! Housekeeping didn't visit my room my first morning. Trash in hallway outside my room remained there for two straight days. Plate of food remained in lounge area by elevator for two days. Dust/dirt all around corners of carpet was pretty gross and the amount of hair on the bathroom floor lead me to believe a vacuum or mop hasn't hit that floor in some time. Shampoo and soaps were gross, had to go out and buy travel shampoo. The "Swing bar" privacy lock was broken/missing on door. Water pressure in shower was poor. The food service was pretty good.
August 27, 2012
Rated 4 out of 5 by DVDV Summer Adventure
Hotel is in a good location; close to bank; public transportation; access to a mall; staff is courteous, helpful, responsive, and show concern; room was spacious, clean, and comfortable. Only negative was the noisy, noisy trolley car directly under the hotel.
June 22, 2014
Rated 2 out of 5 by JimmyL21013 Poor Customer Service
I had a bad experience from the beginning with the Sheraton staff. When I booked my room online I was never received any glaring notice that the room was non-refundable. A week or two later, I was needing to upgrade rooms from a king bed to two queen beds. I know there was availability, but Im thinking since my platinum membership has expired. I was not top priority.
Upon arrival, the air conditioning in the entire building seemed to be turned off. Very Humid and stuffy. When I was ready for bed, the room had trouble cooling down and the service team sent up by the front desk was less than helpful.
October 15, 2013
Rated 5 out of 5 by Kiwi09 Great Overall
This hotel is in a great location. The staff was very friendly and attentive. The rooms were a nice size and had everything we needed. Both restaurants/bars were excellent. The only negative thing I can think of is how small the pool area is for a hotel of that size. Seating is limited and if you don't arrive early, there is no room to sit anywhere.
June 17, 2014