Rated 5 out of 5 by Cheryl1 The whole experience was great
Totally please with this hotel, from check in to check out, valets. The best was the bed had a great night sleeping which is rare! The convention was also wonderful loved having coffee and tea available.
October 21, 2013
Rated 5 out of 5 by Renee25 The Staff was extremely professional
I really enjoyed the professionalism of the staff at all times. The staff to really enjoy what they were doing at all times. The staff always appeared friendly and pleasant greeting the guest with a smile
August 18, 2013
Rated 5 out of 5 by Winnie1 Excersise room
Work out room had all the necessary equipment for a quality and complete workout. All equipment was in great shape.
March 15, 2014
Rated 2 out of 5 by traveltravel The Draft at lunchtime
We waited an hour for food at the Draft and it never arrived and the staff was indignant and rude. The temperature in my room read 65 but it was so stifling hot I couldn't breathe and they never fixed it.
August 20, 2012
Rated 5 out of 5 by Chris1770 Margarita Ball
These guys get better at this every year. No lines to stand in. Early check in was available. Second floor check in idea was BRILLIANT! Smoothest event in the 14 years I have been going there. Well done!!
November 14, 2012
Rated 5 out of 5 by rjones39 ROOM
I booked a.JR suit for a birthday weekend get
away. I was very please with everything. I didnt want to leave. O the bed was so comfortable, clean feelin, the window view was great also. Yes I will return.
December 12, 2012
Rated 5 out of 5 by Manju Staff was Wonderful!
We had a very terrific stay. Two staff members stood out.. Emma at the registration desk and Annibal at the guest services desk.
If you want people to be green put more hooks and towel bars in bathroom
September 24, 2012
Rated 5 out of 5 by atteoj Huge hotel, great experience
I've stayed here a few times, and both times have been good experiences. The hotel is really large, but the signage keeps it from being overwhelming. Staff are friendly, rooms are good, etc...
December 12, 2013
Rated 2 out of 5 by RJM50 TV ruined the overall experience
Bedroom TV would not work. In the grand scheme of life -not a big deal. But in a hotel room for 3 nights, it becomes a big deal. Other than this issue, a good experience. Kudos to Ron in the Club room.
February 16, 2013
Rated 4 out of 5 by Anne91 Great Hotel but had gnats in room
This hotel was great with the exception of the gnats. It took two of three night stay to get rid of them. Since we were gone all day and most of the night, we only had to deal with it for a few hours.
September 2, 2013
Rated 3 out of 5 by red1234 This hotel is dated
-room smelled musky
-room was dated and rug seemed dirty
-the sprinkler head fell off while I was there
-called down to get my car and the guy would never pick up. short staffed during busy hours
November 20, 2013
Rated 2 out of 5 by Muffy702 Hotel plumbing needs to be repaired and there were leaks in the ceiling.
The ceiling in my bathroom and in the meeting room leaked. The bathroom sink would not drain.
March 21, 2014
Rated 5 out of 5 by Jodi Great place to stay.
People are friendly and helpful. For being an older hotel, the rooms have been renovated nicely. The beds were very comfy and rooms clean. We really enjoyed our stay. Location is great. Close to DART.
March 25, 2013
Rated 3 out of 5 by GUNNER13 ROOM
I WAS RATHER DISAPPOINTED WITH THE ROOM. NO MINI FRIDGE, NO MICROWAVE. MY HUSBAND HAD TO GO TO 5 FLOORS BEFORE HE FOUND A VENDING MACHINE THAT WOULD WORK. WAS NOT WHAT I EXPECTED FROM A SHERATON.
November 8, 2013
Rated 4 out of 5 by carpet Comfortable
Comfortable hotel, but housekeeping came at 9:30 one morning. I asked them to come back later and she acted very "put out" and when we returned later that evening my room was never cleaned.
December 16, 2013
Rated 3 out of 5 by harry8988 Not worth the money
The room did not match up to my expectations considering the amount you pay.
There wasnt any microwave or small refrigerator. Also, water wouldnt drain from the bath tub and leak from the wash basin.
November 5, 2012
Rated 3 out of 5 by Jon62 Usual great Sheraton effort from a well used hotel
The Sheraton Dallas Downtown is like many US hotels used by the business community. Well used, tired at the edges and in need of a bit of a refresh, but basically comfortable, clean and friendly.
June 24, 2013
Rated 5 out of 5 by Patti77 Nice hoter
clean and comfortable place to stay
April 3, 2014
Rated 5 out of 5 by AEStay2013 Great stay
Excellent stay, very comfortable and clean. However, I couldn't get my shower to get any hotter than a cool lukewarm. Shower unpleasant, but rest of the stay was excellent. Highly recommend!
October 9, 2013
Rated 4 out of 5 by Neeps Nice place to stay
The hotel was great. The cold shower was a huge dissatisfaction. Important that all levels of comfort are met when you stay in a upscale hotel. All 5 days I had cold water. That stuck with me.
January 13, 2013
Rated 4 out of 5 by SSRR Staff was friendly, Facilities were ok
The staff was nice. The ice machine on my floor did not work and was not fixed during my 4 day stay - I even called the first day to let the desk know. The room was hot at night - every night.
August 6, 2012
Rated 3 out of 5 by WR5280 Great location but a little rundown
The location was great and very convenient, but the rooms were a bit older and not as clean as other SPG hotels. The staff was friendly, but I'll probably opt for the W next time I'm in town,
April 17, 2013
Rated 5 out of 5 by Egarcia Great Hotel
This place has really nice comfortable rooms.
March 30, 2014
Rated 5 out of 5 by Jebann Very comfortable!
Great experience! My meeting was across the street from the hotel but due to the sky bridge, I never had to leave the building. Excellent work out facility. Food in the resturant was great!
March 4, 2013
Rated 3 out of 5 by customer23 Terrible Internet Link/reception staff lack of customer service
Stayed recently with a conference group which was supposed to have free wifi connection in our agreement. On check in I mentioned I was with this group. On reviewing my bill in advance of check out, there were internet fees charged. I informed front desk staff that was not correct and that I was told on check in that the charges would be put on and "just taken off " at check out. On attempt to remove charges the evening before check out, I was given very poor customer service by reception staff(2 ladies working together?); they said they needed to "speak with manager" since I had upgraded my room so this didn't put me in the same group code as the other conference attendees.....RIDICULOUS!!! The 2 female reception staff tried to give me reasons why I shouldn't have the charges removed....that is customer service??? I said I didn't mind speaking with the manager but one told the other to "just take off the charges." The charges were removed at that time but I was then cut off from internet connection for that evening. How lovely......didn't want to go through that again so didn't sign up again....
September 30, 2013
Rated 5 out of 5 by CobraKai Great Banquet Staff
I attended a 4 day training session at The Sheraton Dallas and I will say that the Banquet staff and Culinary staff were exceptional! The food was great and the service was phenomenal.
November 11, 2013
Rated 4 out of 5 by MISR Nice hote and facilities
Overall had a great experience.Nice rooms and facilities but the menu options at the restaurant are very limited and need more variety.
February 21, 2014
Rated 4 out of 5 by MR5825 very comfortable
The hotel was very clean and neat. Price was reasonable. The staff was more than eager to please. The only downside, I thought it was ridiculous that they make you pay for internet service
August 29, 2012
Rated 5 out of 5 by Linda837 Excellent place to stay in Dallas
I stayed here in October on 2 separate weeks and each time the staff were friendly, curteous and extremely helpful. The beds were comfortable and rooms clean. I throughly enjoyed my stay.
October 18, 2012
Rated 4 out of 5 by RC1997 A Great Get-A-Way
After several months of taking care of everyone else, I decided to take a night off and book a one night stay in town. From the time I arrived to check out, I received excellent service.
May 26, 2013