Rated 2 out of 5 by DP13 SPG = no face cloths/No cell reception
Cannot believe a hotel of this stature would assign a room on the preferred guest level that did not have face cloths. Futher, cell reception in this facility is virtually non-existant. Totally unacceptable for a business traveler.
March 7, 2013
Rated 2 out of 5 by Mike2461 recent stay
Rooms not ready at check in time. Long lines to check in. Not enough help at check in.
Procedure to pickup room keys not clear.
Meeting rooms not comfortable. Restaurant very slow.
Procedure to get out of parking garage needs work.
March 23, 2013
Rated 5 out of 5 by Phillip423 Dreams of Dallas
The staff and location were amazing. We were able to get an upgrade, and the room was incredible and spacious. The staff was very attentive and quite helpful. Being a rewards member, I was able to check in and out with great speed.
July 5, 2013
Rated 5 out of 5 by Jean4121 Great Accomadations
The Sheraton in Dallas had an excellent staff in a very friendly environment. The amenities were great. Our week was enjoyable and very pleasant.
June 23, 2014
Rated 4 out of 5 by lilstevie Soap
The hotel was very nice and the room was great. The only complaint are the tiny, tiny bars of soap for the shower. For the sink, a bar of soap that size is fine, but for a shower, a larger bar of soap would be greatly appreciated.
November 21, 2013
Rated 5 out of 5 by Stephaniela71 Total Comfort
We attended a conference at the hotel and never regretted staying there. The rooms were very very nice with comfortable beds. The staff in the hotel were very courteous and helpful with all of our needs. Would definitely go back!!
December 10, 2012
Rated 2 out of 5 by Laurajhv Extremely Disappointed
for a 3 day stay, I had engineering in my room 4 times to work on the heating unit. I was unseasonably cold in Dallas during my stay so I can understand heating being an issue but I was on a first name basis with engineering.
February 10, 2014
Rated 3 out of 5 by N131028 Nice but small
You've done a great job improving what appears to be an older section of the hotel. Not sure what else you can do except a wholescale renovation. The finishes were nice, the room was clean, but the bathroom was especially tight.
October 31, 2013
Rated 2 out of 5 by av63kts Nice hotel, terrible evening wait staff and bartender.
Hotel looks very nice, clean and impressive.
Views of the city are beautiful.
Fitness center is well equipped and excellent.
Cons (outweigh the pros):
Sheets are way over starched and pillows feel like they are from a hospital.
Room walls are paper thin. Could hear conversations, TV, etc.. of my neighbors.
Tried to get a drink / food at about 9pm. Waitresses were not attentive. Moved to the bar - bartender ignored me and a few other patrons to talk to some middle aged, plasticized blonde at the end of the bar. Moved over to the lounge - noisy. Was seated right away and then promptly ignored to even take a drink order. Wait staff wasn't over-worked, just all seemed more interested in chatting it up with each other than actually waiting on customers.
Went to the front desk to ask for a comment card. They didn't even ask what was wrong and just told me they didn't have any. Uhhh.... ok...
Breakfast was 'meh'... not very creative. Not bad, just lacked any imagination / creativity. Coffee was terrible.
Long time Sheraton customer and very disappointed.
February 5, 2014
Rated 2 out of 5 by Bohm49 This hotel has a good location.
This hotel has a good location in Downtown Dallas, near the DART trains and within walking distance of the Art District, the Sixth Floor Museum and the Convention Center.
I would have liked to be able to buy some fruit, though.
March 27, 2013
Rated 3 out of 5 by Tchr111 Poor cleaning
My room was not cleaned night one. I called for service, the young man acted as if it were an inconvenience. I had no washcloths, no bath mat. I was brought a bath mat, but still no washcloths. It seemed fruitless to even call.
January 20, 2013
Rated 1 out of 5 by Larry123 Lacking attention to detail
Your front desk operations were under equipped to handle the flow of guests on Sunday afternoon, stairwells were filthy, rooms were "ok", Starbucks coffee was a nice touch, room service was good, overall experience was "so so"
October 31, 2013
Rated 5 out of 5 by SGCwoo2014 Spacious and comfy
The hotel has great rooms, great views and tons of meeting space.
July 15, 2014
Rated 4 out of 5 by Kesha2005 Great problem solvers
While staying at this hotel, I did have a few issues; however, the staff was very accommodating and went above and beyond to find resolutions to my issues. If possible, upgrade to the suites because they are worth the money!
January 1, 2014
Rated 1 out of 5 by Jerry121110 Very unhappy
We are very unhappy with our stay. Our room was so hot my wife was sick. Our first call to the desk was around 5. After three more calls and finally at 10 we got help with the heat. It still was not cool but it was tolerable.
January 2, 2013
Rated 3 out of 5 by Tj911 Air cond not working correctly
The room wasnt cool enough to sleep well. Actually sweated during night and getting ready in am. We rented 8 rooms and all had the same problem. I was very disappointed that even after the sun went down it was uncomfortable.
August 16, 2013
Rated 5 out of 5 by Shi1 Overall - Excellent
The hotel and the propery is excellent. I was there on a busy week and they just did not have enough hotel registration personnel on duty. I waited to get service for an hour and I was the next person in line the whole time!
September 28, 2012
Rated 4 out of 5 by armywife Long waits to check in
Hotel needs more staff at registration during busy times of check in (3-6 pm). $5 voucher for forgoing maid service is nice, but need larger trash cans in rooms if they're not emptied every day. I like the option to recycle!
May 28, 2012
Rated 3 out of 5 by Diane67 South Tower Needs Updating
The staff was very friendly and helpful and the common spaces were nice. My room in the South Tower, however, was old and tired. The bathroom hasn't been updated in decades as indicated by the peach sink, toilet, tile, etc.
November 21, 2011
Rated 4 out of 5 by TedB Hotel has great staff
SPG Greeter turned what could have been a poor experience into a great stay. You need employees like this at your Boston hotel.
Beyond being your Employee of the Quarter you might consider her as a trainer for new employees
January 30, 2013
Rated 5 out of 5 by brokenhearted1001 check in
when I arrived at hotel only one person was working check in and there was a long line waiting to check in. Finally more arrived and was able to get my key to my room but other than that your hotel was top notch thank you
September 16, 2013
Rated 4 out of 5 by Doug51 Weekend at the Dallas Sheraton
Stayed 3 nights over a weekend to attend a conference. Service and staff very good. Parking was a challenge. None of the electronic cards seemed to work correctly in the kiosk at the gate. Food and service was excellent.
August 2, 2012
Rated 4 out of 5 by Jeannie29 Wonderful Experience
Clean, nice rooms. Friendly and helpful staff. Helped us get around Dallas with wonderful results. Great value for the price- especially compared to what we paid for and received at other hotels on our trip. Thank you.
December 13, 2013
Rated 3 out of 5 by stevejune28 Dallas
Ice machine on the 12th floor, North tower was broken
No maid service on Saturday night. We left the room at 11:30 am on Saturday, taking down our Do Not Disturb sign
June 2, 2014
Rated 3 out of 5 by KENKABC Disappointing Facility for this price level
Wifi spotty, restaurant too small to handle large convention. Shut off water to room without notification. Took two days before Housekeeping realized they weren't giving me a bath mat and that I had to use a hand towel
October 10, 2013
Rated 3 out of 5 by susan11 Mediocre luxury hotel room
We were disappointed in several of the specifics that we mention next. It made our stay less than we were hoping for. I do admit I am noise sensitive so the train whistle and doors slamming in the hall were bothersome.
February 4, 2013
Rated 5 out of 5 by Steve007 Customer Service is Great!
This was my first time in Dallas and (obviously) the first time at this hotel. Was upgraded "just because". That blew me away. Besides that, every staff member I interacted with was extremely helpful and very friendly.
November 9, 2012
Rated 4 out of 5 by TeddyJoe Good Value but do not count on the room's WiFi
I have stayed at this Sheraton several times and for the value it's pretty solid. The employees are very helpful and willing to do anything for you.
I have two complaints though. The wifi in the the rooms is terrible -- this is not just a first time critique. But I've noticed that the wifi in the lobby and bar area are very strong. Whether they want to "encourage" you to eat at the bar or be more visible in the lobby doing work, I don't know. But I will be looking for another hotel because the room's wifi is so bad.
Second, there parking lot across the street from hotel is where the valets sometimes park the cars. The exit area of the parking structure has a wicked sidewalk to street transition. If you go any faster coming out than a mules pace, be prepared for your vehicle to bottom out. Watching the valets, they do not typically keep that in mind and several times I thought the transmission of my rental vehicle was left behind after he valet exited the structure.
If you want to stay downtown, and park your own car, and don't need wifi, it's a good value though.
June 21, 2013
Rated 3 out of 5 by jbean2 Nice hotel and location but facilities need attention
Staff is nice, good location, room is comfortable, but the room cleaniness and maintenance need attention. Rooms are not always clean and I have experienced issues with running toilets and stuck drains more than once.
September 20, 2013
Rated 2 out of 5 by J9275 Bad service
We asked for a rollaway bed. Never showed up. Finally got one the following day. One night room service lost our order. Took us an hour and a half to get food. Next night the food was on time but came covered in hair.
February 12, 2013