Rated 2 out of 5 by Livy Not clean
Halls and rooms were dirty-hadn't been vacuumed in a while!
July 12, 2013
Rated 1 out of 5 by RDU2013 The Worst Experience
I would not recommend this establishment to anyone.
September 2, 2013
Rated 5 out of 5 by GK13 Great Dallas Hotel!
Close to arts district. Fantastic staff, beds, restaurant!!!
March 17, 2013
Rated 4 out of 5 by sl1966 staff was excellent.
staff person named Carrie at check in did an excellent job.
March 25, 2013
Rated 3 out of 5 by Pandjamom In need of maintenance
We had to call maintenance 3 out of the 4 days spent there.
February 11, 2013
Rated 3 out of 5 by KD43 Average
Event staff do not communicate. AV service is poor at best!
November 7, 2012
Rated 1 out of 5 by Rangerbob Outdated rooms
Rooms are out dated and maintenance requests go unanswered.
October 28, 2012
Rated 5 out of 5 by Denise00 Great location
Great location close to the stadium
October 8, 2013
Rated 3 out of 5 by TMAC room cleaness
Room was not clean and had debris under counter and desk
May 6, 2013
Rated 5 out of 5 by DHaynes3 Wonderful
My stay was wonderful the hotel and staff were great!!!
April 29, 2013
Rated 2 out of 5 by HumidinDallas Poor Room Conditions
The room definitely did not meet my expectations. Overall, the rest of the hotel was nice and the meeting rooms were adequate, but the room fell short.
1. My room had a strong sewer gas type smell. The smell was not as bad once the A/C circulated the room, but the A/C goes off while no one is in the room, so there was always a heavy smell when I first made it to the room. The longer I was away from the room, the stronger the smell was when I returned.
2. The hot water in the shower had almost no water pressure. There was plenty of pressure from the cold side, but as soon as the handle crossed to mostly hot water, the pressure would drop low enough that the water barely trickled out of the shower head. This meant that the shower had to be relatively cold in order to have enough water pressure.
3. The A/C never seemed to really cool the room off enough. I had to set it to 65°F just to make the room sort of comfortable. I don’t know what the temperature was, but it was definitely over 75°F even though the thermostat was set much lower. The room was also always humid even with the A/C running. The thermostat was malfunctioning (flashing a wrench sign) and had to be reset whenever I arrived. This may have had something to do with it, but it never got better.
October 21, 2013
Rated 3 out of 5 by Chivon10 The features are great but some problems with service.
There were some issues with my commode and housekeeper.
May 21, 2012
Rated 4 out of 5 by KABroome Very Nice Hotel
The staff is top notch and the hotel is run very well.
January 17, 2013
Rated 5 out of 5 by adonald27 Dallas Sheraton
Great hotel! Staff is great. Has everything you need.
March 11, 2013
Rated 5 out of 5 by Crawford20 Beautiful Rooms!
Wonderful rooms, very clean. Staff VERY helpful.
August 5, 2013
Rated 4 out of 5 by Jedi Master
Gift show was annoying. Prices varied with employees.
October 30, 2012
Rated 5 out of 5 by Mike Excellent
The staff in the lounge was great and very welcoming
April 27, 2013
Rated 4 out of 5 by Brat55 great stay
The hotel was great, room was clean and comfortable.
November 13, 2012
Rated 2 out of 5 by Migazer Ordinary Hotel
Bad food in the Draft bar
No Wifi or connection weak
October 29, 2012
Rated 3 out of 5 by jane61 weekend/business
Hotel Layout was not conducive for me as a traveler
February 25, 2013
Rated 3 out of 5 by SLCGuy Issue with water
I had booked a room last minute on 6/20 after a business meeting had been moved to the Sheraton for the morning of 6/21. The lobby of the hotel is very nice, however I felt like I was checking in at a Las Vegas strip hotel because of the check-in line. Unfortunately, the rooms don't reflect what you see in the lobby. They are clean, but rather old and in need of updating. The bathroom fixtures for example looked like they were from the early 80's. None of this would have mattered much to me except when I woke up to get ready for my meeting the next morning, the water was completely off in the South Tower. Unfortunately, I had to attend the business meeting without the benefit of a clean, hygienic body and mouth. It was pretty disgusting. After the meeting, the water was turned back on and I was able to shower, pack, and check-out. The check-out girl managed to comp my coworker's wifi service for the night for her troubles, however, I hadn't purchased wifi and she indicated she was not able to comp anything on my bill. She did indicate she would award me additional Starwood points, but I never received them. This is why I'm writing this review. If I would have received the Starwood points as promised, I would have remained silent.
July 9, 2012
Rated 2 out of 5 by Sherry28 Horrible experience!
We clhecked into the hotel at almost midnight. We were assigned our room and went to begin getting ready for bed. Once we were in the room for about 30 mins I called the front desk complaining about the temperture of the room. A maintenance man came up and said he reset the air conditioning assured me that all was fine. At 2:15am we called the front desk again telling them that we were burning up. Another maintenance man came in there and told us the room temperture was 78 even though we had the air set on 65. He tried to fix the air conditioning. Another maintenance man came up and we were told that we should call the front desk so we could move rooms. So I did....now this is 2;30 in the morning not very convenient at all to be dragging our luggage down to another floor and once again get all the beds set up. We had to use a pull out to accomodate us. The room was stuffy when we got in there and it took a good 30 mins for it to cool off. When I spoke to the girl at the front desk she told me that they had a complaint about the air conditioning previously. I was shocked to hear this...when you pay $260 a night for a room you expect to be given a room that is in working condition. I was very disappointed with this hotel as a whole.
August 3, 2012
Rated 4 out of 5 by Randy62 Safety Conference
Very nice stay. Staff was friendly. Food was good.
December 11, 2012
Rated 3 out of 5 by p3cattendee conference hotel
nice play to stay if attending a large conference
February 23, 2013
Rated 1 out of 5 by Steve45545 Hotel Sucks!
Took an hour to check in and the food is terrible
July 27, 2012
Rated 4 out of 5 by bfar hot room
My room was so hot- could not get it to cool down
October 28, 2012
Rated 5 out of 5 by Teacher2012 very nice
The hotel is great; and the staff are very nice.
July 30, 2012
Rated 4 out of 5 by david80 great service
parking was a little pricey
October 3, 2013
Rated 4 out of 5 by SirDoc63 Host
Hotel was great for Mid Winter Borad meeting.
March 1, 2013
Rated 4 out of 5 by Peri Convention
Excellent conference facilities.
July 29, 2012