Rated 1 out of 5 by cdietz Horrible, gross, beat up hotel rooms
I arrived in Dallas for a work conference and some personal time. I was looking for a great hotel that I could trust in a city I did not know and had never been to before. I trusted two brands, Sheraton and the other one, which starts with an M. I went with the Sheraton, as I was trying to stay loyal and increase my SPG points. I booked a room for Friday 4/15 and Saturday 4/16, checking out on Sunday 4/17. I was booked into room #1401, East tower. The lobby is very, very deceiving, because as soon as you get off the elevator, you think you have gone back in time by about 20-30 years. The hotel hallways are dark, with out of date color pallets, horrible lighting, and oak looking room doors(both main and interior). The room right away looked like a side of the highway, truck stop like room. Not something I was expecting for the rate I was paying, about $300 a night. I could list all of the problems but you can see from my pictures I plan to attach to this review, that the room is beyond horrible. Here is a short list of issues I found, before I stopped out of disgust, writing the list and checked out of the room and demanded another room(which ended up not being much better). Old screw holes in walls, broken electrical outlets, mold and mildew in bathroom, light switch for bathroom is by main room door, commercial grade loud toilet, peeling/coming up carpet, 4-5 smoke detectors, main sector covered in factory plastic so not functioning, countertop edges not caulked so you could drop jewelry down the holes, peeling laminate and air grills coming up.....and so on. One very concerning item, though there are many, is that the main smoke detector in the room, still had its factory plastic cover over the smoke sensor, leaving it non-functioning, as in, should a fire occur, and I was asleep, I might be toast .
April 20, 2016
Rated 2 out of 5 by cheeks This hotel needs improvement
needs up-grades...stale odor throughout the hotel
April 18, 2016
Rated 3 out of 5 by Susan8356 This hotel needs more restaurants.
I was there for a conference. There are two restaurants. One is the bar, "Draft". I was in Draft 3 times. The first time a co-worker ordered the mushrooms and sent them back due to being overcooked. The manager was very nice. However, the waitress was ready for us to leave. When it was time to pay she grabbed my credit card and shoved it in the machine.
The second time I was there, I clearly ordered a hamburger and it never showed up. Instead I got a salad I did not ask for. The same waitress both nights.
The third time I was in Draft we sat at the bar and the bartender was pretty inappropriate with his conversation.
We ate at the other restaurant in the hotel on the first day of the conference at lunch. We had an hour. The waitress did her best, but kept saying she couldn't believe how crowded it was. I found this odd since the hotel knew there was a conference. I would have thought they would have had more staff to accommodate the patrons.
I seldom travel without shampoo and cream rinse knowing the hotels have this available. However, I did on this trip. On the second day the maid staff threw away my l/2 full shampoo and cream rinse bottle and did not replace it.
April 18, 2016
Rated 1 out of 5 by UpsetGuest9999 Worst Sheraton ever
This is the worst hotel ive ever stayed at. And it was horribly expensive for how awful a place it is. I opted to book here as I was attending a conference at this site. The room was filthy on arrival. The glasses were all dirty and had obviously been used. There was scum on the tub . The air conditioning was broken and the room was uncomfortably hot. It also made a continuous clanking noise which was very disruptive. The concierge was rude and not helpful when we mentioned our hotel guidebook was missing from our room. They promised to have one delivered and it never came despite constant reminder. We experienced rude staff at both bars and the restaurant. There was no way to park on arrival and the bellhops did not assist with our luggage despite watching us struggle. When we asked for a cart, they stated none were available. Parking was an absolute nightmare and they noted valet was full so we could not utilize this service. Worst hotel experience I've had. Very disappointed as I have stayed at the Sheraton in multiple locations and always had a pleasant experience. Will never return to this location again and seriously question whether I will choose a hotel from the Starwood line if this is what I can expect. Do not recommend anyone stay here. Many nice hotels in downtown Dallas you could stay at instead.
April 16, 2016
Rated 3 out of 5 by Ab57 Need better cleaning
Registration desk staff need to be more attentive. First, the person forgot to write the room number on the card; she told me only the name of the tower. I was already in the elevator when I looked at the card and realized the room number was missing. I had to go back and was given the room with two beds instead of one king size bed that I had ordered in advance. Moreover, there were two large boxes of pizza in one of the drawers, with dirty paper plates and paper napkins inside the boxes. I was then moved to another room in the South tower. That room had a king size bed but looked like it needed renovation and new furniture. The bathroom door had a huge greasy stain. Hotel needs to do a better cleaning job.
April 16, 2016
Rated 2 out of 5 by ThenewyorkChic Old dirty accommodation
This place is just OLD. The bathroom was so small you could barely open the door. It was old, and the sheets were way over starched.
Staff is friendly but doesn't make up for any of the room issues.
April 13, 2016
Rated 5 out of 5 by Shahid Sheraton Dallas Friendly Staff
My stay at the Sheraton Dallas Hotel was due to the pleasure of conducting business but thanks to the kindness and accomodations by hotel staff it felt like a leisure trip.
April 4, 2016
Rated 5 out of 5 by ENewberry Wonderful
We had a quick trip and had a wonderful time. The hotel staff was so warm and welcoming.
April 4, 2016