Rated 4 out of 5 by Anon1369 High volume corporate client
Overall experience was very good. However Internet connection constantly dropped. Very disappointed when told I could not earn SPG points simply because the room was "paid for by my company" via direct bill.
August 2, 2014
Rated 5 out of 5 by USATraveler54 Best Conference Hotel
The Sheraton Dallas Hotel offers everything from business to vacation. Gracious hospitality; conscience staff; most comfortable, clean guest rooms; fabulous health facilities; great meeting space - all qualities of a superb hotel facility.
July 31, 2014
Rated 3 out of 5 by Stoodt Needs Work
Upon check in staff said they could not accommodate the room type and location I had reserved. When I pushed back they some how found a room. I called twice to have the HVAC unit fixed and never occurred prior to leaving. Others in my party had rooms that did not have hot water. I chose the green option during my stay and only received one of the certificates. The restaurants have limited food choices and the service at the Kitchen Table was very slow. Overall, the guest service at the hotel needs to be worked on.
March 23, 2014
Rated 2 out of 5 by Doug504 This hotel needs improvement
We just spent three nights at the Sheraton and were completely dissatisfied with our stay. The hard wire internet and the wifi connection in our room was not working and the staff was unable to get it reparied. To be fair, the Sheraton did issue us a $40.00 credit but being a business owner it was unaccepatle that during this day in age, they could not resolve this issue. In addtion to the internet/wifi connection not working, the closet doors were broken and some of the paneling in front of the window were coming off.
January 21, 2013
Rated 3 out of 5 by API2014 Best and Worst
The service from the staff was excellent. The accommodations failed to meet my expectation for Sheridan. First, there was no refrigerator in the room. I received one upon request, but it didn't function and my yogurt spoiled. They brought another that worked, but what a hassle for something so simple. Second, the room was clean on the surface but when I dropped something on the floor, I found that under the bed and window was disgusting. An old package of cookies was stuffed under the window...thrilled it hadn't brought roaches though. The bathroom was tiny. I only needed one bar of soap since it was just as close to reach the sink as the tub soap dish. On the plus side, I had wifi throughout the hotel, including the conference rooms, and that was important during my stay.
March 22, 2014
Rated 2 out of 5 by LucyandRicky Hotel could use some updating
We stayed in the South Tower in a King Room. It was small and the bathroom had room for only one person with very little counter space. The toilet was the old commercial model and mirror had a large crack in it. Our safe in our room would not reset for us to use it. It would be nice to have a refrigerator and/or microwave in the room.
July 21, 2014
Rated 5 out of 5 by Colleen73083 Very comfortable stay!
Super compfy beds, fast elevator, workout room is spacious and the roof top pool is awesome!!
August 6, 2014
Rated 3 out of 5 by sdans5141 Security response needs to be improved
An intoxicated person started banging on our door at 3:30am demanding to be let into the room. We dialed operator and asked for help.
The person remained outside our door for almost 10 mminutes.
Security never came by.
Slightly later a hotel staff member could be heard outside our door opening the closet across the hall. I had to ask him if he was security. He said he heard there was a problem.
He was not actually there to check on us, it seems.
The staff was certainly helpful and apologetic...the next morning.
February 25, 2013
Rated 5 out of 5 by Hope48 Great food, nice rooms, friendly service
I was here for a 9 day training conference. I was so happy to see the food on the buffet was labeled clearly. I am on a gluten free diet and the variety was great and very tasty. I usually lose weight at these events because there isn't much I can eat. I put on a few pounds. : )
July 26, 2014
Rated 3 out of 5 by MLD78 Needs Improvement
My stay was nice but my room was hot. Maintenance came and reported it was working but my room remained hot. I would recommend fans be available which I was told they were not. Also I had gone green but even though I filled out card about getting water, coffee and shampoo refilled they never were. I like this hotel but inconsistent from stay to stay.
July 18, 2014
Rated 3 out of 5 by h91hh Too loud, need internet, key problems
The music in the lobby is very loud. Why is there music at all in the lobby at 6 am?
When I checked in and went up to my room my key did not work. I had to call down for someone the bring up new keys. (When i was checking in a man came to the reception desk with this problem, too.) On the third day of my stay the keys stopped working again and had to be replaced.
It would be really nice to have wifi or at least internet available in the rooms for free. Next time I will choose my hotel based on that service alone.
March 25, 2013
Rated 3 out of 5 by Toby16120 Not worth the money.
The service was great until i got to my room. The air conditioner was not working, the toilet didn't flush and two light sockets didn't work. After repeated calls to guest services, i finally got another room after making a personal appearance to the lobby. The suites don't come with a mini fridge or a microwave unless you pay extra. i have received better service and amenities from a cheaper hotel, than i received at this hotel. The only positive thing with this hotel is the fitness center that is extremely nice.
September 5, 2012
Rated 2 out of 5 by DCPiaVOV The larger the hotel, the worse the experience
I spent a week at the hotel for a training event. The cleanliness of the hotel left so much to be desired. While I understand that everything is bigger in Texas, the number of huge bugs throughout the hotel (both alive and dead) was unacceptable. One of our participants found bugs in her bed; another found a used condom in his (and after repeated requests, FINALLY got his sheets changed -- not just remade).
When we had finished our training event, we were trying to figure out how to ship all of our materials back to HQ. Our conference coordinator had already left and was unreachable. What professional leaves when their group hasn't even finished their event?
Adding insult to injury, still haven't received my SPG points, but I'd easily forego points to have a clean stay.
August 14, 2012
Rated 5 out of 5 by Bencar Ms
This hotel is in a great location.
The rooms are spacious and clean
and the staff are very friendly.
August 5, 2014
Rated 4 out of 5 by glamourqueen MK Seminar hotel
This hotel had very nice rooms and good food. Two additions would be nice -- another mini sink in the hotel rooms -- good for multiple ladies getting ready in the morning. There was a mini sink in the rooms when it was the Adams Mark.
The parking was expensive at $21 per night.
Otherwise, a very nice place to stay.
July 21, 2014
Rated 2 out of 5 by LindsayK Needs attention
The rooms are dated. This fact would be accpetable if in addition to being dated the rooms were in better shape. There were trim pieces missing in my room, knobs on drawers missing, and yellow spots above the shower. Not what I expected.
It took 20 minutes for me to check in. At 9:00 PM.
July 24, 2014
Rated 1 out of 5 by VH1183 Worst stay!
Check-in- 45 min, then all but one restaurant was closed. Thermostat did not work 1st night. Housekeeping picked up dirty (& I mean visibly soiled from my shoes getting something sticky on the bottom) towels off the floor & laid them on the tub & did not replace them. Service @ restaurant was slow. Locked in the parking garage, room key would not let me out. I could go on & on. Most staff were very friendly. The hotel basically could not handle the amount of guest they had & staff was doing the best they could.
March 5, 2013
Rated 1 out of 5 by Jin58 Quality Control Needed
The room had an awful smell and was very warm. We tried to cool it off and it took forever, but never got to a comfortable temp.
The first morning - no hot water!
Everyone we rode in the elevator with complained about the same thing!
The safe door just hung open and the sliding door keep crashing into it.
Pillows were way too soft - tough to get comfortable.
When we returned each day, the bed was made but they could have done a better job tidying up - ugh.
We did not enjoy our accommodations in the least.
December 16, 2013
Rated 1 out of 5 One customer service blunder after another
The customer service at this hotel was truly some of the worst I have experienced in all of my travels and confirms my thoughts on why I choose not to stay at the Sheraton brand. The string of of customer service blunders started at check-in and didn't end until we were leaving the hotel for the airport and the bell stand staff had lost total control of the driveway area and we had to fight our way through a crowd of taxi drivers, airport shuttle drivers and limo drivers trying to negotiate a rate to drive us.
May 3, 2013
Rated 3 out of 5 by meh12 Stay was Ok
The room was nice and well cleaned. Windows were a little dirty on the outside, however the room has issues with water pressure. I was sleeping at 4 am and it sounded like construction was going on outside my room. I asked to switch rooms and the receptionist just said it'll go away and there are no rooms available.
July 19, 2014
Rated 2 out of 5 by Hoppy Platinum Disappointment
I was disapointed in my room it was very smalll on a lower level floor and the train was right outside my room. I could hear it into the evening and early in the am. There were rust stains (i hope) on the shower curtain and matteres, saw two roaches in the gym and the property just seemed dated. The food options are also very limited on property. It is diapointing becuase the location is great and the service was pretty good. Also one of the phones did not work and it was the one that had the speakerphone.
June 7, 2013
Rated 4 out of 5 by tbg01 Very bad check-out experince
I stayerd at this hotel a lot over past 2 years.
When I checked out of the hotel I declined a hard copy of the invoive and asked for folio be e-mailed to me as it typically would do when I check out of the Sheraton hotel. I found out that:
- 1)folio was never e-mailed
-2) I was charged for on-line fee for a servcies that would typically be "included" for Gold SPG member.
-3 ) I requsted a e-mail copy of the folio after I realized IT WAS NOT e-mailed to me (It seesm like the person at the Front Desk forgot to send, I chcked all my "delete" and "undelete" folders
4) Never received a e-mailed version of guest folio
5) I needed to make several phone calls and spend qpprox 1 hour on the phone to get a duplicate folio e-mailled to me.
6) Duplicate invoice came in a format of "duplicate "For Authorization Purporses: and totals on this statement did NOT indicate number of nights I was staying or any other info. The $ value was different than what idid see when made reservation
7) I recognize that there may be aux room chanrges but they did not metter as rent was clear- start/end time frame.
7) Duplicate invoice also showed $63.00 in some type of chanrges that I was NOT as of yet able to reconsile, what I they for?
8) Ovreall a DISASTER check-out experience for a guest that in the same week stayed at Sheraton in Houston and Sheraton in Austin. No isues at either Houiston or Austin locations.
All problems are with Sheraton Dallas.
9) Fot Dallas stay I was charged and online fee eventhough as as Gold memeber I'm told online fees are waived.
August 10, 2014
Rated 3 out of 5 by Janet723 No attention to detail
I stayed from Monday - Thursday. The first day I used my tea bags and sugar. It was never replaced the rest of my stay. I used my room order door hanger for breakfast and it was never replaced. I had to call for room service the other two days for breakfast. The shampoo and soap are very low budget. If I ever stay at a Sheraton again, I know to bring my own. I asked for a high floor and was put on floor 9 on the train tracks so I listened to that my entire stay, day and night. The sports bar was good but the restaurant needed a better selection of foods. When I checked out I told the person at the front desk and she asked if I called down about the tea/sugar/room service hanger and I told her I did not. I shouldn't have had to. This is what I mean by no attention to detail. Business traveler don't want to worry about these types of issues.
June 13, 2014
Rated 2 out of 5 by N464AT Nice place to stay, but eat somewhere else!
I stayed for about two weeks, and almost every time I ate in either the Kitchen Table or Draft the sped and quality of the serving staff was horrible, with one exception. I spoke with hotel manager and he recommended that I go to trip advisor to get this person some recognition??? The food was good, there was almost a problem with every order. Waited for my dinner to be served for over an hour and a half. Three different dinners were served to me untill I got the mahi I ordered. Wait staff was clueless.
Room was nice, comfortable and clean. I never received SPG points for my stay. My room was paid for by my company but I did charge several meals and items to the room. Front desk said I would get credit for these charges but never received any. Called rewards card number, but no help.
February 11, 2014
Rated 5 out of 5 by Marine782 Weekend Relaxation
My wife and I spent the weekend at this Sheraton Hotel and had a fantastic time. The food and service at both Draft and the Kitchen Table were absolutely first-rate. Concierge was helpful with directions, check-in was quick and easy. Ronald in the Club Lounge was helpful and a delight to talk with. We will definitely be back in the Fall.
July 15, 2014
Rated 4 out of 5 by whatever456789 food and showers
service in the "kitchen table" restaurant is slow but friendly - some meals were prepared incorrectly and not cooked to order. Kitchen staff needs help. Showers in the room are LOW pressure and rusty pipes (making water brownish).
July 26, 2014
Rated 1 out of 5 by JanetSF Extremely Disappointing
The first room offered in the South Tower was dated, dirty and had ants crawling on the bed. It was absolutely disgusting.
The manager Whitney was kind enough to relocate me to another room in the North Tower. Although this room was better than the first, the caliber of your property is mediocre in comparison to other SPG properties. I feel that this property causes the SPG brand to lose all credibility with me.
The staff in the Club Lounge, Sara and Ronald, were very kind. I cannot say the same for any of the other staff, especially at reception desk and those working at the bar. One word: LAZY.
I am a travel industry professional and have been for many years. I can honestly say that I would not feel comfortable recommending a Sheraton property to any clients, family or friends.
October 30, 2013
Rated 4 out of 5 by ALdorado79 Dallas Business Meeting
Hotel is nice, staff does an excellent job of making you feel welcome. Room was clean and comfortable, HVAC system one of the more quiet and efficient I've experienced. Unfortunately, sharing bathroom noises with adjacent rooms in the south tower sort of dulls one's sense of being in an otherwise high-quality hotel. And it wasn't just the plumbing sounds.... Overall it's a very good hotel that I would recommend - bring earplugs if you are offended by sounds of the inevitable human toilet experience.
January 13, 2014
Rated 5 out of 5 by Steve0124 Overall my stay was great
Most impressive was the woman who checked me in. Wish i had her name. She was great, very welcoming with good sense of humor.
July 31, 2014
Rated 3 out of 5 by whatever456789 N/A
Some feedback - my room needed an air freshener; there was a damp, musty smell. Also, the room's AC unit fan was not sufficent. Even though the air was cold - it did not "blow" the cold air throughtout the room. Additionally, the hot water in my bathroom was brown! I'm not sure if it was rust or not. There was not an odor but it did stain my washcloth & towels.
July 9, 2014