Rated 4 out of 5 by busiteacher2000 Very friendly staff
This hotel has very friendly staff. The room was nice, although a little warm. I would stay here again.
July 29, 2012
Rated 3 out of 5 by 12hank Maid service
The maids never left enough towels and the bathroom was dirty. The pipes girgled and sink didn't drain.
February 15, 2013
Rated 4 out of 5 by peteeye Nice Sheraton!
I stayed 5 nights on business. Overall, it was a comfortable hotel. The fitness center was impressive.
May 2, 2013
Rated 4 out of 5 by BettyJo1 Housekeeping
Found multiple long black hairs in the bathroom and the garbage had not been emptied in the main room.
March 1, 2013
Rated 5 out of 5 by NazTBK Good location
Ample conference space and good location within Dallas
May 16, 2014
Rated 5 out of 5 by MissIda Nice Hotel
The hotel was large and had great amenities. I really loved the large workout room and relaxing pool.
September 22, 2013
Rated 2 out of 5 by Poulin The Hotel Service was terrrible
The food at the bar was not good. The Hotel staff would not honor my email requesting to be upgraded.
January 3, 2013
Rated 2 out of 5 by Sandra123 Nice Facility, Poor Customer Service
I stayed at this hotel October 17-20, 2011. The room and hotel were very nice and a good location. The only downside to the room was the quality of the bathtub. I have stayed at 3 Sheraton hotels this past year and they all have the same tiny bathtub. I have a back injury and rely on warm baths to alleviate the muscle tension and was not really able to do this. For such a nice room it would seem that they should have a nicer tub.
Also, I attempted to eat breakfast in the lobby restaurant. I waited 45 minutes for an order of granola, then walked out. The restaurant wasn't even busy.
I do have an issue with the chain in general. I was told when I checked in that I could submit my receipt to the SPG at any time and get points credit for the stay. I just tried to do this today (Nov 23) and was told that there is a 30-day limit. I now have two stays that would have netted me significant points that I cannot redeem. Had I known there was a 30-day limit I would have done it sooner. Very poor customer service in this respect and the first time I have come across this restriction in a loyalty program. Because of this alone I will try to find more accommodating hotel chains in the future.
November 23, 2011
Rated 4 out of 5 by InvestigatorH Pleasant Stay
Nice rooms, great service, quiet, and convenient downtown location, just across from train station.
April 28, 2013
Rated 4 out of 5 by DPBOSTON Good - could be great
Would like more options for food in the sports bar. Love the bar set-up. Excellent fitness center.
May 23, 2013
Rated 5 out of 5 Thr Best of the Best
The staff and everyone was always more than willing to help make our stay as pleasant as possible.
June 21, 2013
Rated 5 out of 5 by reeds17 Quality Hotel
Very Quality Hotel - Perfect for Conventions - Room was comfortable, with exceptional ammenities.
November 22, 2012
Rated 4 out of 5 by Jakeelroy Great Staff
The staff was helpful from the front desk to security. Cleaning staff was always willing to help.
July 26, 2012
Rated 5 out of 5 by Shawn9 Great location
Great staff, location was awesome to everything we needed to do. Thank you Sheraton. God Bless.
December 9, 2013
Rated 5 out of 5 by Ed012 Met my needs
This hotel was great for my family reunion. My family members enjoyed the hotel and the amenties
August 6, 2012
Rated 4 out of 5 by Bubble2007 This hotel has goo services
The services are good. The staffes are friendly and helpful. They provide me useful information.
May 19, 2013
Rated 2 out of 5 by KathiC Very Disappointed
I recently attended a conference at the Dallas Sheraton in June and was extremely disappointed with the hotel conditions. The suite I was given had a musty & mildew smell; the light bulbs in the sitting area were not working; the bathroom sink was extremely clogged; a/c not working and found a roach in my bathtub. I also found roaches in the fitness center bathroom as well as meeting rooms on the 4th floor. I do want to commend Ally of the front desk as well as Ronald in the concierge lounge, they were both professional, courteous and made sure me as the guest was comfortable and felt welcomed. As a Gold lifetime/platinum SPG and Ambassador, I was truly surprised on the condition if the hotel. Elevators were extremely slow and it was always hard to phone guest relations and receive a response in a timely manner. I did complete a comment card and left same at the front desk and still have not had a response from management regarding my concerns. After using 7,000 pints for one of the six nights, I am discouraged and will prob never recommend the Dallas Sheraton. It's all about customer service and hotel cleanliness, which unfortunately the Dallas Sheraton lacked during my six night stay.
June 25, 2013
Rated 5 out of 5 by Bruce47 Well managed & run hotel
We enjoyed our convention at this hotel. Staff was very responsive and helpful. Great facility!
July 25, 2012
Rated 5 out of 5 by happyspgmember1 Excellent experience.
They definitely recognized and rewarded my SPG Platinum status. Excellent overall experience.
December 5, 2012
Rated 4 out of 5 by TxTAC32 Bathroom
Room was fine. Bathroom and shower room was very small. Way too small.
April 15, 2014
Rated 4 out of 5 by Environmental Aviaition Conference
Some minor glitches but you would expect that from such a large hotel.
April 14, 2014
Rated 5 out of 5 by JoJo13 Awesome room!
Wow! I stayed in the center tower and what a great room with a terrific view!
March 29, 2014
Rated 5 out of 5 by GolfnutPA Great Stay
Great room, Great staff, Great location... I only stay at Dallas Sheraton when I'm in town.
January 22, 2013
Rated 2 out of 5 by SEPT2013DALLAS Bathrooms Need Improvement!!
First room had bugs coming out of toilet. Second room had no hot water and mold in shower.
September 27, 2013
Rated 5 out of 5 by Will13 Great Location
I work for Starwood and just wanted a staycation with the wife--Perfect and close to work.
August 4, 2012
Rated 3 out of 5 by BusinessTraveler Some parts clean, some not.
Helpful staff, but poor attention to detail when it comes to the cleanliness of the rooms.
May 7, 2013
Rated 4 out of 5 by Phoenix1014 It was a nice stay
I wish you would have had a fridge in the room. I have meds that need to be refrigerated.
September 30, 2013
Rated 1 out of 5 by gbgb Is this what the Sheraton brand has come to ?
This is an example of how a once well-thought-of brand can degenerate without investment.
January 19, 2013
Rated 3 out of 5 by Nanak Dallas Sheraton
This location is convient downtown but the room and bathroom was small and needs updating
January 23, 2013
Rated 5 out of 5 by MrWright Great Hotel
Staff and Service top notch, everyone I encountered was extremely friendly and engaging.
March 29, 2013