Rated 3 out of 5 by Leelooh They nickle and dime you
You have to pay extra for every little thing you may want. $20 for a fridge. $15 for wifi for ONE device. $25 for wifi in the conference center for ONE device. Insane. Waiter at bar in the hotel lobby was rude and said it was last call while others kept ordering drinks at the bar long after we closed out. Waiters in Draft however were very nice.
December 4, 2012
Rated 5 out of 5 by Nelly65 Home Away From Home
The Downtown Dallas Sheraton is truly my home away from home. For about the last 8 years, I have stayed at 400 N Olive and feel at home when I return. The staff is wonderful, the food is great, the rooms are clean and the beds are very comfortable! They have the BEST Fitness Center I always look forward to when I can return home at the Sheraton.
April 14, 2013
Rated 4 out of 5 by SLW012 Club Lounge
The friendliness and service in the club lounge was outstanding...welcomed and recognized every time I walked in. Also your IT department went above and beyond when our computers would not logon. "JD" was great on the phone, and then two gentlemen had to come and replace the modem. And this on the craziest weekend of AKon. You all were super!!
June 13, 2012
Rated 3 out of 5 by Joy9 Hotel bathoom amenities
I was attending a convention with friends.
We all , in separate rooms,experienced a problem with not enough towels, washrags, and no shower mats. I can't imagine a downtown Dallas hotel having this kind of problem.
The staff was exceptionally friendly and helpful. I think WiFi should be available free in each room , considering the room rate.
July 18, 2013
Rated 3 out of 5 by G1055 Not for the Optimistic
Not sure if it matters but, I think we were in the oldest tower. Somewhat musty smell but appeared clean...that was until we went into the bathroom. In here we found a bloody (yes bloody) napkin in the trash can.
There was no shampoo or soap in the bathroom/shower (thankfully my wife brings her own).
Other than this, the stay was pretty good.
February 26, 2013
Rated 4 out of 5 by Sean1095 food in restaurant was sub normai for dinner
The food in both the restaurants need to have more imagination on menu.
With all the attention with the media ( Restaurant shows etc ) today , you should re think your menus and on how they are prepared in comparison to the first cost of each entree .
The salad in the Draft came out of a bag for $8.00 ...Amazing.
thank you for listening
January 20, 2014
Rated 3 out of 5 by Lou69 Our stay was good and bad
Our hotel room and staff were good. We came for bridge tournament and wanted to use your dining facilities which were awful....the food was not good and the wait staff was so small that it was an ordeal every time we ate there. The manager was most helpful, but couldn't make up for lousy service and lousy food.
March 31, 2014
Rated 3 out of 5 by ZeeeO This Hotel Was Less Than Expected
My expectation for this hotel was not met, it was unbelieveable that there was no microwave or a refrigerator in the room, I was told that i will have to pay if I need microwave or a refrigerator in my room, also myself and my family were very dissappointed that there was no free breakfast, which is a normal thing in a less expensive hotel.
September 1, 2013
Rated 5 out of 5 by tgar13 'Outstanding Hotel
Every time our school district travels to Dallas for the Texas FFA Convention we select your hotel because of the quality of service and professional staff! Your hotel has always been recommended to other school districts and find out it was the correct choice. As long as the convention goes back to Dallas we will always stay at your hotel.
July 14, 2013
Rated 3 out of 5 by stevejune28 Dallas
Ice machine on the 12th floor, North tower was broken
No maid service on Saturday night. We left the room at 11:30 am on Saturday, taking down our Do Not Disturb sign
June 2, 2014
Rated 4 out of 5 by pattiwag comfortable stay
Really enjoyed the large room with adequate heat. Bed linens quite nice. Had internet issues early on but that was quickly taken care of. Did not like having to walk thru very populated areas in workout clothes to get to the fitness center. Concierges were very helpful They were busy! Frig (especially) and MW in room would have been nice.
January 31, 2013
Rated 5 out of 5 by Lemon2374 Good for the business traveler
I stayed at this hotel for the first time for a business conference. The facilities and the room were really good, with no complaints. The people working at the concierge went above and beyond helping me with locating places to eat and assisting with flight information. I would recommend a stay here.
April 8, 2014
Rated 4 out of 5 by crysup Fire alarm fiasco
The fire alarm started going off after I checked in at 9:30pm . I called the front desk to determine if it was a true emergency. They confirmed it was due to a hot water heater therefore we did not need to leave the room. Although the room was comfortable and clean, I needed to get some sleep and the alarm was not helping.
February 27, 2014
Rated 2 out of 5 by JAO1 Understaffed
I stayed in the hotel from 08/02 to 08/04. The hotel was busy with various conventions and as a result the service was very poor. The air conditioning in my room was broken and it took 3 engineers on 3 separate occasions to fix the problem. However, when you would call for guest services it would take sometimes 10 minutes for anyone to answer the phone. Same situation at valet. No one would answer the phone. I'd get so frustrated I would just hang up. Additionally, once they would answer, they would promise to send an engineer right away and that would take another 45 minutes. Very poor service. The check-in line is always 10 people deep and two people are working at the counter. Valet is always swamped and so slow. I'd have to get out of my car and hand people keys before my car would be taken. Also, don't bother using your suite night upgrades as I was upgraded to an executive suite that was not particularly impressive and had absolutely no view.
August 7, 2013
Rated 5 out of 5 Gorgeous Hotel
From the moment I walked into this hotel I was impressed. The hotel was beautiful and from the time I strolled up to the door the staff was helpful and friendly. I was politely greeted by at least three different staff members before getting to the check-in desk. The woman that checked me in was incredibly helpful, she had trouble finding my reservation at first, but went out of her way to call and find out what had gone wrong. She upgraded my room to a beautiful room on the 33rd floor with a gorgeous view of downtown, especially at night. The location is fantastic, walking distance from tons of eateries and attractions throughout downtown, as well as being close to the DART line.
The staff was jumping to help at any chance, including bringing up extra blankets, in less than five minutes, twice.
The food in the bar downstairs was delicious and even the waiters in there were incredibly accommodating and polite.
I would stay here over and over again!
February 27, 2013
Rated 2 out of 5 by gobe24 below my Starwood standards
The hotel lobby and public areas were very nice. The rooms were old, the towels and showers were awful the room was not clean when we got there and there were only two towels in the room. As a longstanding Starwood member this hotel was not up to standards. The general manager was accomodating when issues were brought to his attention.
October 31, 2013
Rated 5 out of 5 by PlexusFreedom Plexus Freedom
Our convention had almost 10k in the City of Dallas and the Sheraton provided excellent service for a big portion of us. Thanks for outstanding accommodations.
June 2, 2014
Rated 4 out of 5 by VinoGurl Overall Pretty Good
Staff was very good at check in. Hotel was very organized with handling the Ambit Convention attendees. Servers in the Draft were great, especially Jose, Justin and Matthew. The only down side was the service in the restaurant. For breakfast the order was wrong and for dinner it took an hour for food to be served and it was not busy.
September 17, 2013
Rated 3 out of 5 by GWright Need food and snack options
Everything was fine, but for the type meetings we had at your venue it would have been more advantages to have food options during the evening hours or at least snack options. We checked even for vending machines and only found drinks. A store or an after hour food service at a "reasonable" fee would have been used if made available.
July 2, 2013
Rated 4 out of 5 by preach Enjoyed my stay
Enjoyed the stay. The fire alarm was the only problem. I have sore legs as we tromped down the 22 flight of stairs. Needed to make clearer that it was only a test.
May 31, 2014
Rated 1 out of 5 by runnerbob Don't use if your doing a running event.
We did the Dallas half marathon and booked in as runners. They put us next to a room being used for a party. At one time there had to be twenty people in the hallway drinking with loud music. The desk was called at ten and eleven. Th desk advised security but the music continued till after midnight. We had to get up at five to race.
March 25, 2013
Rated 3 out of 5 by GCS1 Dallas Trip
3 of 4 pillows did not have pillow cases, there were no waste baskets and the ironing board was missing
June 9, 2014
Rated 4 out of 5 by Marko55 This hotel has great meeting and event facilities.
It is of an older vintage without the multi-floor open grandeur in the main lobby and registration area. The Club Lounge space was average, the beverage options being complimentary was pleasantly unanticipated, but the minimal selection of breakfast and evening hors d’oeuvres items was less than expected.
March 22, 2014
Rated 2 out of 5 by Nenny28 Needs a major upgrade
I had to switch rooms twice!!! First room had a horrible odor and a leaking ceiling. Second room the air conditioning was not working and the nightstand were filthy from the last persons stay. Rooms need a major upgrade. Not enough staff at the front desk as there was a large group checking in and only 3 people at the front desk.
July 28, 2012
Rated 4 out of 5 by Mia70 very comfortable suite/wonderful staff
Usually don't stay downtown, but did we were in Dallas for a wedding. The executive suite was perfect for our family. Very spacious and comfortable. The staff acknowledged us by name throughout our stay. We will absolutely stay here next time we are in Dallas! A full service spa would really be a plus--please consider adding one.
October 25, 2012
Rated 4 out of 5 by Purdue92 Comfortable, uneventful stay w/ GREEN credits
Sheraton has "hit the ball out of the park," w.r.t. their Dallas-Olive St. property. Stayed 5 nights w a convention and really appreciated their GREEN program, recognizing that one doesn't need housekeeping every day.
Sheraton has decided to recognize their guests desires to forego housekeeping with a $5 daily-voucher. Excellent!
April 29, 2013
Rated 3 out of 5 by Kbking5738 Getting old and left behind
Room decor and moderness does not match that of the common areas. Towels are worn and of motel, not hotel, quality. Tub was filthy. Rooms are dated and showing wear. Large mirror counter area outside the bathroom but no electrical plugs nearby. Staff was awesome. I would recommend several downtown Dallas Hotels before this one.
November 25, 2013
Rated 2 out of 5 by DJCentorbi Black Tie Dinner 2013
My room was dirty. Bed linens smelled of mildew.
A Silver Sponsor and advisor to the Dallas BTD Board, the service and food was more than below average. The service was one of the worst experiences in my years of hospitality; details too extensive to define in this survey.
Director, Global Accounts
November 4, 2013
Rated 2 out of 5 by paul1770 Hotel needs work
Stayed four nights for a conference in February 2014. Front desk staff was very friendly. The rooms are in need of some major updating. My toilet seat was broken and the wifi did not work in my room even though it was advertised as free connectivity. The furniture in the room is very old and outdated and falling apart.
February 10, 2014
Rated 3 out of 5 by FootballJunkie Nice hotel but.....
Parking is $21 per night! I booked a two night stay there. It would have been nice to know beforehand that the parking was going to be $42 per vehicle above the quoted price! They sent me an email to get me ready for my stay, but no mention of a parking fee. In fact, there is not even a sign as you enter the parking garage!!!!!
October 31, 2013