Rated 4 out of 5 by Bimi64 Areas unattended to
Rooms not vaccuumed cleaned , housekeeper not doing proper inspection
June 1, 2014
Rated 4 out of 5 by preach Enjoyed my stay
Enjoyed the stay. The fire alarm was the only problem. I have sore legs as we tromped down the 22 flight of stairs. Needed to make clearer that it was only a test.
May 31, 2014
Rated 3 out of 5 by darlington Some lacking amenities
Some amenities such as Microwave and refrigerator were obviously not available in the rooms.
May 31, 2014
Rated 1 out of 5 by Freezingtraveler09 This hotel needs better leadership, stop penny pinching
The worst hotel restaurant food ever experienced, (from a business traveler that travels quite a bit). Clearly everything is frozen.
The hotel has hard working well meaning employees with no leadership, obviously inadequate training, no means to make the improvements it needs.
The room's central heat did not work and although the hard working building engineer worked on it, the problem was of a central issue. The hotel management was informed and did NOT DO anything !!!!!!!!
November 11, 2013
Rated 4 out of 5 by Gingerh Great location, needs some attention
This was a great location for a BIG convention. Staff were very pleasant & helpful!
Rooms are comfortable and nicely equipped.
One exception here would be the telephones are confusing to use (perhaps too high tech) & multiple calls were cut off mysteriously.
The reservation system involved my having 4 separate reservations to book the 8 night stay...this resulted in several frustrating outcomes even though I was in the same room the entire time and they assured me they were all "linked" together. 1-housekeeping didn't come to the room 4 different days & I had to call for towels, trash, etc. 2-My bills posted separately and I didn't have one total on checkout.
While my room did not flood, my travel companions did and had to be moved so we weren't together. My boss had no water in his room the first two days while the system was repaired and several other friends had peeling wall paper with mold, sagging ceilings, and I overheard many similar comments throughout the convention.
I would say attention to maintenance & housekeeping should be monitored more closely. Several toilet seats in public area restrooms were loose, door locks were difficult & a few coat hooks were missing...just in the dozen or so stalls that I used!!!
May 31, 2014
Rated 2 out of 5 by slomba9410 Good location...needs improvement
I've stayed here twice for work.. this hotel always seems very busy (lots of large groups), has a GREAT gym, overall the rooms need to be updated and couldn't tell if my room had been cleaned. I wish there were better food selections at the restaurant as well.
May 28, 2014
Rated 5 out of 5 by PG48 Fantastic Fitness Center
This hotel has more equipment than my local YMCA...treadmills, elipticals, weight machines...
May 30, 2014
Rated 4 out of 5 by nothappy2 staff
I am extremely disappointed that the valet parking people advised us to take a company lincoln or SUV and we were told the driver is only a couple of dollars more than a Taxi when we arrived at our destination the driver charged us $50.00 for one way and then said he would come back to get us we called and he never showed up or answered his phone also the Taxi was only $26.00 for one way and we feel we were taken advantage of the driver said his name was million
June 11, 2012
Rated 4 out of 5 by PastorD Buffet
The hotel accommodated the convention with additional buffet time
May 30, 2014
Rated 5 out of 5 by heythere convenient
On check out I was sent from the SPG line to the long regular line.
May 30, 2014
Rated 1 out of 5 by Woodmanau Sheraton Downtown Dallas
I often stay at Sheraton's since they are part of the Starwood family of hotels. This was by far the worst place I have ever stayed. The room while clean was worn, the ac did not work and it took over an hour to receive a order of tea to our room after arriving. We called the desk starting at 7:30 to indicate that the AC was out of order and at 9:15 after 3 more calls somebody arrived to reset the controls.
On Sunday morning we ordered room service, pancakes for me , fruit for my wife.
The pancakes were half cooked and the sausage was cold. The fruit was not sliced and the coffee was cold.
I did talk to the hotel manager while checking out and she was very apologetic and assured me that the hotel took these matters very seriously. She indicated she wanted to make it up to me by sending me a weekend stay which to date I have not received.
September 16, 2012
Rated 1 out of 5 by Blake1915 Very poor hotel
My wife and I checked in to attend the Margarita Ball on Saturday afternoon around 3:30pm. We attempted to valet park, but as I finally was able to drive under the awning, aftern 45 minute wait, I was rudely informed valet lot was full. Went to the room and attempted to shower, being met with ice cold water and no washcloths. We ordered chocolate strawberries at 5pm and were told an hour wait. At 7pm they had not arrived, and we had to leave for the event. We called for roomservice at 11:05pm and were told they had closed. My wife asked where our strawberries were and she was told, rooomservice had closed. A nice girl named Carmen said they would still bring them. Around 11:30pm they finally arrived. About 6 hours late. We wokd at 9am to shower and again my wife and I had the pleasure of an ice cold shower. Be assured, we will not be staying at this hotel again.
November 25, 2013
Rated 1 out of 5 by Rich1963 First time Sheraton has let me Down
I had room with two beds I could not sleep in one of the beds the sheets had such an odor.
I ran out of shampoo, soap, toilet paper and let the front desk know. House keeping cleaned my room the second day I looked in the bathroom there was toilet paper but no soap or shampoo.
I had to find a maids cart to pick out supplies for my room.
I requested wake up calls twice I never received a call both days.
December 17, 2013
Rated 2 out of 5 by JPorter Sheraton Review DALLAS, TX Downtown
The hotel is beautiful at first but once I checked in to my room the makeup came off. My room had problem after problem. First the key to open my door did not work. We waiting at least 20 minute for someone to come and open the door. All night the door was making sounds. hotel engineering was suppose to come check the door that night but no one ever came the whole time of my stay. The shower when first turned on, brown water poured out. You had to let the shower run for a minute for the clear water to run. Then on day two I had to hunt housekeeping down to clean room. No phone connections it was horrible.
April 21, 2014
Rated 2 out of 5 by aguzik Disappointing stay
Overall, I found the customer service at this hotel terrible. First, despite two bellmen at front entrance, there was no offer of luggage assistance. First room assignment had no air conditioning. Although the thermostat was set at 65, there was no air blowing. After unpacking and no improvement in temperature, asked to change rooms. Again no offer to assist with luggage. I checked out new room before moving belongings, same thing. No air. Went back to front desk, was escorted by front desk rep to another room in same tower.....room keys did not work. After wasting 2 hours of my time, finally got assigned to a more comfortable room in another tower. But again, no offer to assist with luggage. Overall, the staff in hotel and all restaurants were not friendly or helpful.
May 13, 2014
Rated 1 out of 5 by Kelly Guest services was terrible
After waiting in line for about 30 minutes to check in, 3 people were put in a king room. Our reservations clearly showed 3 people. We were told at check in we could request a rollaway. We tried calling guest services for over an hour, we were put on hold and disconnected over 10 times. and then went to guest services to speak to a manager. We were told rooms arent guaranteed if booked through a 3rd party and we would get a rollaway. Never received the roll away. We were so tired 3 of us fell asleep in the king bed until the people next door started arguing at 2:30 am. Called guest services and was put through to security - yes I got through at 2:30 am. Dont think they ever did anything. The arguing went on for over 30 minutes. Worst hotel stay ever !! I will never stay at or recommend Sheraton hotels. I guess if you book through a 3rd party you are a 2nd rate customer.
March 4, 2013
Rated 1 out of 5 by Jill22 Not a great experience
Overall experience was terrible. Staff was rude, housekeeping never responded to requests that were made multiple times leaving us with no towels, no coffee and frustrated with the lack of respect as a guest to even respond to a simple request. The room was dusty and dirty, found an ant on our bed, ran out of toilet paper, and hair in our beds upon arrival. The room was spacious which was nice and that's about it.
February 11, 2013
Rated 5 out of 5 by Amadeus Service with a Smile
I must compliment your concierge service desk and bring special attention to one individual who went well beyond the call of duty - Dan. His response to one of my requests was done with such immediacy and respect that I felt as if I was the most important person in the building! This kind of service is rare today and instills in me the desire to stay at the Sheraton Dallas next time I'm in town. Well done, Dan!
June 3, 2012
Rated 1 out of 5 by laurab448 Very disappointed
Reception, valet and bell service was below average. 21.95 to park. I am glad that I went through some other company for reservations !!! Parking price is ridiculous. Upon arrival it took Valet at least 15 minutes to valet car and get luggage out. Waited to check in for 20 minutes. When I finally got to the desk I showed them my SPG card and they sent me to the SPG counter where I waited another 10 for a manager. Room was clean, but no fridge or microwave, Housekeeping staff and consiere staff were awesome !!!!! At check out, I went to the SPG counter only to be told that I had to go to the regular check out line because I was only a Preferred member. Waited 30 minutes to check out, over an hour for a bellman and 20 minutes to get my car from valet. I stayed at Sheraton Marketcenter in Dallas and my parking (20.00 a day) and Internet was comped and due to being an SPG member.
August 5, 2012
Rated 4 out of 5 by crash checkout
everything was great until I finished my meeting at 1 PM. My meeting went an hour over and my wife went to the front desk and asked for a later check out and she was told no she had to clear out of the room. when I got back to my room she and all of our luggage was sitting out in the hallway. it took them 45 minutes to get someone up to our room to move our luggage down to the lobby. not very good business practice.
May 20, 2014
Rated 4 out of 5 by ks34 Felt like a Queen
Reading some of the previous reviews I'm thinking maybe they got the memo. After a tiring 3 1/2 hour drive the man at the desk was very kind and helpful. The next day, Michael, the concierge, did everything he could to get my questions answered. I stayed in the North Tower. The room was lovely as well as the view. The bathroom was definitely not small. My only complaint is no free wi-fi in the room?!
December 5, 2011
Rated 1 out of 5 by Wedding25 Worst hotel experience ever!!!
We booked this hotel as part of a block for my sister's wedding. The problems began from the very start. We had problems booking our reservation under the wedding block, the entire hotel staff was rude, we were lied to about joining rooms- still not sure if you have them or not! Dining room waiters were rude!!! Had to go inside to get valet to come out! Very poor service! Will never stay again!!!
November 29, 2011
Rated 1 out of 5 by MJames13 Very Disappointed will not visit this location in the future
Unfortunately I was sadly impacted by the LAX airport shooting in Los Angeles on 11/1/13. After waiting outside of the airport for 7 hours, our flight with Virgin was cancelled with no other options but to purchase another flight with another airline. My husband and I were planning to visit Dallas for his birthday to attend a Mavs and Cowboy game! To our disappoinment, we just could not afford 600 to purchase another flight. Everybody was very accomodating in refunding and cancelling our reservations, the rental car and another hotel. But Sheraton refused to help up get our money back for the night that we could not make it! I just wanted to share the non-emotion that this hotel has for such a tragic event that some of us had to endure with no control of our own! Thank you but no thank you Sheraton Dallas, I will NEVER visit or recommend your establishment. But I will continue to stay at other SPG locations.
November 20, 2013
Rated 1 out of 5 by mrbad This place is horrible and gives all Starwood hotels a bad name
SOO many things when wrong... 1. My room was horrible 2. A rattling noise every 5 minutes in the ceiling all night long 3. TV channels didnt work 4. Shower was BARELY a drip 5. I thought they had come around when i went to the gym (iuts nice) but they had NO water in there.. hard to work out when the water is empty. 6. Parking- I paid 21/ day for parking but on the first day could not get out of the parking garage for 20 mins and the phones didnt work to call someone to help- I was 20 mins late to a meeting 7. When they did move to a new room, it was much smaller and had visible water damage in the shower, was dirty 8. failed to clean the room on the 3rd day until I called- I was out of the room all day from 8 am to 5:00 pm 9. They then screwed up the billing by splitting it into 2 bills and not giving me the first one.. Great job Sheraton.. I will NEVER stay here again and now I question all sheratons...
January 27, 2013
Rated 2 out of 5 by rtlover Disappointed!!
I was extremely disappointed with this hotel. I heard really good reviews about this hotel from coworkers that had previously stayed…maybe change in management? The beds are very hard, and the toilets throughout the hotel kept me up- literally you could hear the toilets flushing on different floors. I stayed on the 8th floor and it had a strange odor (a coworker stayed on the 9th floor and it didn’t smell). The staff aren’t very friendly (a few were friendly). The waitress in the sports bar even told me three different time I didn’t know what I was ordering, and that I was wrong. When I got home I checked my credit card and saw I had a charge- I called the hotel and the staff was extremely rude when I asked about their holding policy (she literally told me that the front desk didn’t know the holding policy and I HAD to call back and talk to Accounting). Bottom line- I would not recommend this hotel to anyone.
April 12, 2013
Rated 4 out of 5 by wayne8 Executive Suite
We had problems with the heating & A/C that were never resolved or compensated for. The 1st night, we came in late and though the room was warm, we just thought it would take time to cool down, but it didn't. The next day, we reported it. It took 2 repairmen over an hour to fix it. They fixed it too well and it would not stop cooling. I reported that the next day and they apologized and gave me 2 breakfast coupons, which I told them I would not be able to use. The cold days and nights that followed outside were just as cold inside. My wife didn't want to have to pack up and move again, so we stuck it out for 2 more days. Other than that and the ungodly tipping of Valet, everything else was fine. You would think that at the very least in the Executive Suite there would be a refrigerator and micro wave, but those were scarce, costly, and didn't work right, though we did get the fridge for free. It froze everything we put in it no matter where the dial was set, really useless as it ruined all of our left overs and drinks.
January 26, 2014
Rated 1 out of 5 by Unsatisfied10 Worst hotel experience - three rooms, and two hours later
We checked in at 3pm on Saturday and were given a room in the North tower. Upon entering the room, we were extremely surprised to find that the room was still occupied and walked in on a very surprised gentleman. After apologizing profusely, my wife and I hauled our luggage back to the front desk to wait in line again. Without an apology or offer to transport our luggage, we were given a second room. This time the room had not been cleaned with food, mail from previous guest, and used linens scattered about the room. A call to the front desk on resulted in a half-hearted apology and assurance that they would send someone ASAP to clean the room. Not satisfied, we hauled our bags again to the front desk. The third time, we were offered an apology and two breakfast vouchers for our trouble but still no offer to at least transport our bags. After two hours and three rooms, I can safely say that I will not be visiting again.
November 15, 2012
Rated 5 out of 5 Daughter's Wedding
Food and service was great. We had two bartenders, one was awesome and the other was terrible. No a big deal though as we all had a great time. Chaparral Room has great view of Dallas skyline. All hotel staff were friendly and accommodating. Parking system was horrible as parking cards seemed to never work. I would recommend the hotel as great place for wedding.
June 24, 2013
Rated 2 out of 5 by bRb1982 Hotel is Tired
I get it caters to the convention crowd - not the most sophisticated of people but the staff seems tired and irritable ( no doubt having to deal with convention people). The rooms were dark and tasteless. No hot water in the shower. Two double beds when I requested a king (I'm platinum level so maybe I'm just too spoiled).
December 14, 2013
Rated 1 out of 5 by SimonB2 Failing performance
Having read some of the reviews on this site, I feel lucky that I didn't get a flooded room (although the drains do make interesting sounds). Indeed, had this been a roadside motel, I would not even write a review. However, for a supposedly- good hotel that cost a lot of money, this was a very poor stay. Too many dirty smells, poorly-functioning electronics, horrendous maid service, etc. On the bright side, the receptionist was great and the breakfast buffet small but fun. Unfortunately I have to stay here for my conference once more, but after that, never again - unless the rate becomes that of a hotel expected to be third-class.
March 17, 2014