Rated 3 out of 5 by p3cattendee conference hotel
nice play to stay if attending a large conference
February 23, 2013
Rated 1 out of 5 by Steve45545 Hotel Sucks!
Took an hour to check in and the food is terrible
July 27, 2012
Rated 4 out of 5 by bfar hot room
My room was so hot- could not get it to cool down
October 28, 2012
Rated 5 out of 5 by Teacher2012 very nice
The hotel is great; and the staff are very nice.
July 30, 2012
Rated 4 out of 5 by SirDoc63 Host
Hotel was great for Mid Winter Borad meeting.
March 1, 2013
Rated 4 out of 5 by Peri Convention
Excellent conference facilities.
July 29, 2012
Rated 5 out of 5 by DDD3 DOC D
it was great, room was very nice and clean.
October 17, 2012
Rated 5 out of 5 by Denise00 Great location
Great location close to the stadium
October 8, 2013
Rated 3 out of 5 by BL041612 Hotel service needs improvement
I was disappointed with the staff service.
May 1, 2012
Rated 3 out of 5 by Gmar Need for more healthy food
Only thing missing is more healthier food
September 19, 2012
Rated 4 out of 5 by brk1 Poor Customer Service
Argumentative Staff member
November 5, 2013
Rated 3 out of 5 by Hawk94 to be desired
slow elevator, need a better restaurant
February 27, 2013
Rated 3 out of 5 by dmm91 not clean
bathrooms are drity and ac quit working
February 28, 2013
Rated 5 out of 5 by Pat2012 Great Hotel
Great stay. Everything was wonderful!!
August 6, 2012
Rated 5 out of 5 by Evelyn97 Comfortable stay
Staff was great. Room was comfortable
August 6, 2012
Rated 5 out of 5 by RB44 Great location
Heart of downtown with a great staff
November 15, 2012
Rated 5 out of 5 by SAK1023 Conference stay
All was done well. Would stay again
May 3, 2013
Rated 5 out of 5 by DallasMom Stay at home getaway
This hotel has everything you need!
October 10, 2012
Rated 5 out of 5 by Lhuey74 The entire staff was very gracious!
The entire staff was very gracious!
December 5, 2012
Rated 2 out of 5 by HumidinDallas Poor Room Conditions
The room definitely did not meet my expectations. Overall, the rest of the hotel was nice and the meeting rooms were adequate, but the room fell short.
1. My room had a strong sewer gas type smell. The smell was not as bad once the A/C circulated the room, but the A/C goes off while no one is in the room, so there was always a heavy smell when I first made it to the room. The longer I was away from the room, the stronger the smell was when I returned.
2. The hot water in the shower had almost no water pressure. There was plenty of pressure from the cold side, but as soon as the handle crossed to mostly hot water, the pressure would drop low enough that the water barely trickled out of the shower head. This meant that the shower had to be relatively cold in order to have enough water pressure.
3. The A/C never seemed to really cool the room off enough. I had to set it to 65°F just to make the room sort of comfortable. I don’t know what the temperature was, but it was definitely over 75°F even though the thermostat was set much lower. The room was also always humid even with the A/C running. The thermostat was malfunctioning (flashing a wrench sign) and had to be reset whenever I arrived. This may have had something to do with it, but it never got better.
October 21, 2013
Rated 4 out of 5 by david80 great service
parking was a little pricey
October 3, 2013
Rated 5 out of 5 by ttraveler enjoyed
nice place, Big, nice restaurants
December 10, 2012
Rated 5 out of 5 by reds great place for family or work stay
Easily the best place in dallas
May 18, 2013
Rated 3 out of 5 by Debbie53 Staff was inadequate
No one answers the guest phone.
February 21, 2013
Rated 5 out of 5 by OURtrip2012 Dallas stay
Great hotel and accomodations.
October 14, 2012
Rated 5 out of 5 by deb47 Really nice place for the money
Nightlights needed in bath
August 9, 2013
Rated 5 out of 5 by SWilson Great Staff
Staff was above excellent
January 16, 2013
Rated 4 out of 5 by SPGirl222 Very comfortable
I had a really good stay!
September 19, 2012
Rated 4 out of 5 by jm123 Executive Director
Meeting space, gymn, etc.
January 29, 2013
Rated 3 out of 5 by theanonymousprof This hotel needs free in-room wifi
Stayed at the Sheraton on Olive St. in Dallas recently for a professional conference. The space is good for facilitating both conference business and the meetings that are connected to it. There is a decent restaurant as well as a smaller quiet bar and a very large sports bar (considerably louder). I spent plenty of time chatting with people in both.
The hotel needs to have its technological infrastructure updated - it needs to have FREE in-room wifi as well as the "lab" in the lobby. Why have a separate business center on the 2nd floor if you have an upscale computer-lab style facility in the lobby?
There are also some service issues as well. On the day of my departure, the Concierge had yet to distribute room receipts under the door as of 6AM. Having stayed at many hotels for business, this is very late. They had an e-option as a back up, so I took that. When I was trying to leave the hotel parking garage, I could not get my room card to trigger the arm lift (so I could drive out of the hotel). I used the "call for service" button and the attendant showed up right away (6:15 on a Saturday morning, BTW).
Overall, the hotel has been redecorated to modernize it, but the technology infrastructure in the rooms needs to be added. Rest assured your competitors are on this issue.
March 25, 2013