Rated 2 out of 5 by ALREP WAITING AFTER 3
I arrived at 3:00 for check in and had reserved 2 rooms with two queen beds. My rooms were not ready and I was asked to have a seat and check back in 30 minutes. I checked back in and the room still wasn't ready when I asked how long it would be she could not give me a time frame. Very rude person and then to top it off I had both rooms on different floors.
November 14, 2012
Rated 4 out of 5 by Carberrie Some Pros, Some Cons
This is a very large hotel with 3 buildings. Here are the pros:
(1) The hotel staff is very friendly and eager to help. This is great!
(2) The fitness center is large and even better than my gym at home!
Here are the cons:
(1) The executive lounge has helpful and friendly staff but the hotel is cheap on the food. For breakfast they serve no hot food, no eggs even.
(2) They have crickets, most of which are dead, but they don't remove the dead bugs fast enough.
(3) I got a small package sent to me, and the hotel demanded I pay more to receive the package than was paid to have the package sent to me. They claim that it is a service fee... But where's the service? They neither deliver the package to my room nor inform me the package arrived. I had to call repeatedly to see if it arrived and then pay to go down and pick it up myself. Sheraton Dallas, you really shouldn't be stooping so low to add nuissance charges to your customers!
July 16, 2012
Rated 5 out of 5 by Keri79619 Nice hotel and staff
The hotel is well appointed and comfortable, but what really sets it apart is the friendly and helpful staff. Conference accommodations were very nice, as well.
March 17, 2014
Rated 4 out of 5 by nelson100 The Club
I felt cheated because I selected this hotel because of the Club and to my surprise - Even though I booked and pre- paid for a club level room, they didn't open it that night because of low occupancy. I was celebrating my anniversary had a limited budget and the idea of enjoying drinks and snacks as well as breakfast was perfect. This was a big deal to me.
November 24, 2012
Rated 2 out of 5 by SpecialK27 Nice Room, Terrible WiFi
My room, which was in the newer North Tower, was very nice. It was clean and well-kept. However, the WiFi service, for which I paid $17 per day, was terrible. It cut out about every 10-15 minutes the entire week. All of my colleagues staying in the same hotel had the same experience. When the WiFi was connected, it was fast, but the signal disappeared regularly. This happened no matter which device I was using (iPad, iPhone, laptop) so I don't think it was related to my equipment.
This type of performance is unacceptable in a modern hotel, particularly when the hotel is charging a premium price for WiFi service. Although WiFi has become so essential to business travel that it is always an inconvenience when it doesn't work properly, it is easier to accept the inconsistencies when a hotel does not stick the customer with exhorbitant charges for WiFi. When a hotel charges as much as Sheraton does for the WiFi service, IT SHOULD WORK!
October 11, 2013
Rated 2 out of 5 by disappointedindallas room temperature, sink noise
The temperature was 68 in the room. I shut off the AC, had the engineer check the temperature, and move the cover from bed 2 to my bed. I set the temperature at 85 but it never warmed. When I used the sink, the clanging afterward could only be stopped by rerunning water.
and a minor point: throw away plastic glasses? Not reflective of a convention hotel.
July 18, 2013
Rated 2 out of 5 by Shannon1010 Disappointed
When I made the reservations at the Sheraton I thought I would only be recieving the best. (especially with the price) Upon walking into our I used the restroom and when I pulled on the toilet paper the toilet paper holder broke off the wall, almost as if it was previously broken and just set back on there. I reserved a room with a crib and it was not there upon arrivial I had to ask for the crib then wait for 30 min for the crib then once it arrived I had to ask for a sheet. I then noticed there was no fridge in the room and I had to call down for one since I am a nursing mother and then had to wait another 40 min for a fridge. The next morning we decided to have breakfast at the hotel, when we walked in I asked for a high chair it took the staff so long to fetch a highchair I had to stand while holding my baby and eat my breakfast because still no highchair had arrived. I would say I would not stay here again I was diappointed.
January 21, 2013
Rated 5 out of 5 by Warmom30 The hotel truly catered my requests
My daughter and I took a holiday mother/daughter trip and I actually booked the room at the last minute. I requested that we got a room with a view and they were able to fulfill my request. The room was larger than we expected, we felt as if we were in a business class suite. I would most definitely recommend this hotel to anyone travelling to Dallas, Tx!
September 6, 2012
Rated 4 out of 5 by Danimarie19 business/weekend stay
Easy to get to, right off highway downtown. Parking is convenient but pricey at $21 per night for self park. Main restaurant is also pricey..ie. $16-$20 for an egg/meat breakfast that isnt room service is a bit much.
AWESOME FITNESS AREA...like going to a small gym, lots of options..by far my favorite feature although the beds were super comfortable also.
November 14, 2012
Rated 1 out of 5 by Anotherunhappyreview Constructive Criticism
I needed to make reservations for four people to stay at the hotel. I would not be traveling with them and therefore my credit card would not be able to be shown upon arrival. Your online reservations did not work for me. I spent two hours for two days each working with your phone reservation center. While they were most helpful, the information did not get transferred to the front desk of the hotel in sufficient time (booked on Friday guests arrived Monday afternoon). The four guests were told the credit card had to be present. On a holiday I had to leave a family lunch and drive one hour to my office to sort out the situation. The guest were then informed that a roll away bed was not allowed in the room – when I had been assured over the phone on Friday that three of the guests could share a room & a third bed would be provided. Again, your phone reservations center were polite, as helpful as possible, if somewhat misinformed as to what would be actually possible AND the information was not delivered to the front desk.
February 20, 2014
Rated 3 out of 5 by Cece35 Always stay at this hotel but....
When I travel to Dallas, my first choice is this hotel. I have stayed here on numerous occasion. However, this trip was a little disappointing. My executive suite a/c was working properly, toilet handle broke, and food was found on the floor. Due to the a/c working off and on, I contacted a cold...:-( Needlesstosay, I would still choose this hotel again.
July 29, 2012
Rated 2 out of 5 by Poppie Poor phone service+
Phone system was out in my room, called 4 times on 02/26 but no one helped. Called 02.27 someone came and fixed it and then it went out again and never worked. I was on the 18th floor, my cell phone reception was not good so I was basically without help if an emergency had arised. Poor service.. Also breakfast buffet was substandard with limited choices.
March 2, 2013
Rated 3 out of 5 by Rich Excellent function space
Hotel needs improvement carpeting, etc, elevators. Restaurants need additional improvement in menu selection and quality of food.,
March 20, 2014
Rated 1 out of 5 by Roxy Poor Staff
I had to wait 15 minutes for the concierge to stop flirting with 2 men and talking about which bar to go to. Could not find a luggage rack for 20 minutes. They brought the rack up to the room 20 minutes later. The morning we were leaving it took them 35 minutes to get a luggage rack to our room. The hallway to our room smelt bad. Very unfriendly staff!!
February 25, 2013
Rated 5 out of 5 by Archtop2 Sheraton Downtown Dallas
This is the second time we have stayed at this hotel. The location is just perfect for us - close to the State Fair of Texas, self park across the street, easy walk to food, shopping, clubs, ect. The staff is super helpful and friendly. Nice amenities in the rooms, great view from the 21st floor. Definitely ask for a room with a view! No Complaints.
October 12, 2013
Rated 4 out of 5 by dewdadszzzzzz Conference
The hotel side of the conference was good. Everyone was willing to help, However, I would never recommend anyone to have a conference here. The food was not watched by hotel staff. We had to wait in a line for 20 mins while they replaced items that were cold when they switched them out. I was very dissappointed in the way the staff handled them selves.
July 18, 2012
Rated 4 out of 5 by trackshoes Agree: Club Lounge Staff are Excellent
I have never been in any club lounge (competing chans) where i felt so welcome and so well served. It made the food taste even better. I was there both on weekdays and weekend. Both staff were excellent. Gold service at the front desk was very kind and courteous well. Restaurant food (lunch and dinner) very good, with a great wine and beer selection.
May 8, 2012
Rated 2 out of 5 by blue13 staffing
This hotel definitely needs more front desk staffing and a better door key system. Our keys needed to be redone everyday. Waiting in the long lines was a waste of time and frustrating. Also with 4 in the room one would think the housekeeping would put in extra towels and cups. No. had to constantly ask. We did leave daily tips and still poor service.
August 15, 2012
Rated 4 out of 5 by LindaCA Overall a very good experience. Would recommend.
Great location and great view. There were a few maintenance issues that seemed obvious and easy to fix. (one of the 35th floor elevator button panel needed to be re-screwed in).
The towels situation was weird - sometimes we'd get two face towels, other times there were none. Plenty of good Starbucks coffee for the coffee maker for the room.. Yummy!
January 21, 2013
Rated 3 out of 5 by blue13 Short staffed
This hotel needs staff improvement. Being located in a conference city with many conferences going on at the same time, there were few staff members checking in guests or tending to guest needs.. The housekeeping is either not informed , not trained or incompetent because we had to ask for towels and water daily even though we left tips and notes.
August 4, 2013
Rated 4 out of 5 by RS11 Hotel was okay for business meeting
Restaurant food and drink was overpriced. Room next to elevator with lots of elevator noise / whine until about 1 in the morning.
March 18, 2014
Rated 2 out of 5 by Stephen Needs updating; poor service.
The room is tired and needs updating. AC grille warped and doesn't fit right. Windows old, corroded, and in serious need of a window washing. Made having the curtains open depressing.
Worse was lack of housekeeping attention to details. Didn't replace sugar for coffee, drinking cups (at this price there really should be glasses in the room) etc.
April 28, 2013
Rated 2 out of 5 by Sump31 This hotel met our meeting needs.
My organization gave a conference at this hotel and the Catering Manager, Kasandra was fabulous to partner with. The hotel staff supporting the conference were all pleasant and polite. Kasandra and staff were flexible in providing the items we needed to have a successful conference.
February 5, 2014
Rated 5 out of 5 by Nelly65 Home Away From Home
The Downtown Dallas Sheraton is truly my home away from home. For about the last 8 years, I have stayed at 400 N Olive and feel at home when I return. The staff is wonderful, the food is great, the rooms are clean and the beds are very comfortable! They have the BEST Fitness Center I always look forward to when I can return home at the Sheraton.
April 14, 2013
Rated 3 out of 5 by Leelooh They nickle and dime you
You have to pay extra for every little thing you may want. $20 for a fridge. $15 for wifi for ONE device. $25 for wifi in the conference center for ONE device. Insane. Waiter at bar in the hotel lobby was rude and said it was last call while others kept ordering drinks at the bar long after we closed out. Waiters in Draft however were very nice.
December 4, 2012
Rated 4 out of 5 by SLW012 Club Lounge
The friendliness and service in the club lounge was outstanding...welcomed and recognized every time I walked in. Also your IT department went above and beyond when our computers would not logon. "JD" was great on the phone, and then two gentlemen had to come and replace the modem. And this on the craziest weekend of AKon. You all were super!!
June 13, 2012
Rated 2 out of 5 by Muffy702 Hotel plumbing needs to be repaired and there were leaks in the ceiling.
The ceiling in my bathroom and in the meeting room leaked. The bathroom sink would not drain.
March 21, 2014
Rated 3 out of 5 by Joy9 Hotel bathoom amenities
I was attending a convention with friends.
We all , in separate rooms,experienced a problem with not enough towels, washrags, and no shower mats. I can't imagine a downtown Dallas hotel having this kind of problem.
The staff was exceptionally friendly and helpful. I think WiFi should be available free in each room , considering the room rate.
July 18, 2013
Rated 3 out of 5 by G1055 Not for the Optimistic
Not sure if it matters but, I think we were in the oldest tower. Somewhat musty smell but appeared clean...that was until we went into the bathroom. In here we found a bloody (yes bloody) napkin in the trash can.
There was no shampoo or soap in the bathroom/shower (thankfully my wife brings her own).
Other than this, the stay was pretty good.
February 26, 2013
Rated 3 out of 5 by ZeeeO This Hotel Was Less Than Expected
My expectation for this hotel was not met, it was unbelieveable that there was no microwave or a refrigerator in the room, I was told that i will have to pay if I need microwave or a refrigerator in my room, also myself and my family were very dissappointed that there was no free breakfast, which is a normal thing in a less expensive hotel.
September 1, 2013