Rated 3 out of 5 by GWright Need food and snack options
Everything was fine, but for the type meetings we had at your venue it would have been more advantages to have food options during the evening hours or at least snack options. We checked even for vending machines and only found drinks. A store or an after hour food service at a "reasonable" fee would have been used if made available.
July 2, 2013
Rated 2 out of 5 by babs1174 If 2 people are registered, it should hold 2
The bathroom was so small that I could barely turn around to flush and hurt my knee trying to get out of the tub.
The safe did not work and they could not fix it. The TV screen was too small. We were locked out of our room and had to wait 35 minutes to get in, therefore making us late for our meeting.
April 28, 2014
Rated 1 out of 5 by runnerbob Don't use if your doing a running event.
We did the Dallas half marathon and booked in as runners. They put us next to a room being used for a party. At one time there had to be twenty people in the hallway drinking with loud music. The desk was called at ten and eleven. Th desk advised security but the music continued till after midnight. We had to get up at five to race.
March 25, 2013
Rated 4 out of 5 by TPFF Excellent customer service
Although the hotel was average in its room quality and food, the staff provided excellent customer service. The front desk staff took time to escort me to my room several times as the activated room key did not work. I would return as my stay was positively impacted by the wonderful and helpful staff.
April 25, 2014
Rated 4 out of 5 by crysup Fire alarm fiasco
The fire alarm started going off after I checked in at 9:30pm . I called the front desk to determine if it was a true emergency. They confirmed it was due to a hot water heater therefore we did not need to leave the room. Although the room was comfortable and clean, I needed to get some sleep and the alarm was not helping.
February 27, 2014
Rated 2 out of 5 by slomba9410 Good location...needs improvement
I've stayed here twice for work.. this hotel always seems very busy (lots of large groups), has a GREAT gym, overall the rooms need to be updated and couldn't tell if my room had been cleaned. I wish there were better food selections at the restaurant as well.
May 28, 2014
Rated 4 out of 5 by Purdue92 Comfortable, uneventful stay w/ GREEN credits
Sheraton has "hit the ball out of the park," w.r.t. their Dallas-Olive St. property. Stayed 5 nights w a convention and really appreciated their GREEN program, recognizing that one doesn't need housekeeping every day.
Sheraton has decided to recognize their guests desires to forego housekeeping with a $5 daily-voucher. Excellent!
April 29, 2013
Rated 2 out of 5 by Nenny28 Needs a major upgrade
I had to switch rooms twice!!! First room had a horrible odor and a leaking ceiling. Second room the air conditioning was not working and the nightstand were filthy from the last persons stay. Rooms need a major upgrade. Not enough staff at the front desk as there was a large group checking in and only 3 people at the front desk.
July 28, 2012
Rated 4 out of 5 by Mia70 very comfortable suite/wonderful staff
Usually don't stay downtown, but did we were in Dallas for a wedding. The executive suite was perfect for our family. Very spacious and comfortable. The staff acknowledged us by name throughout our stay. We will absolutely stay here next time we are in Dallas! A full service spa would really be a plus--please consider adding one.
October 25, 2012
Rated 3 out of 5 by Allena Hotel Review
I stayed on the 29th fl of the South Tower. The floor had an odor that smelled old and smelled like the carpet needed cleaning. RM 2914 repairs were not professional done (look at the sink, the ceiling and anything that may have been repaired in the past. It could use some updating.
May 12, 2014
Rated 3 out of 5 by Kbking5738 Getting old and left behind
Room decor and moderness does not match that of the common areas. Towels are worn and of motel, not hotel, quality. Tub was filthy. Rooms are dated and showing wear. Large mirror counter area outside the bathroom but no electrical plugs nearby. Staff was awesome. I would recommend several downtown Dallas Hotels before this one.
November 25, 2013
Rated 2 out of 5 by DJCentorbi Black Tie Dinner 2013
My room was dirty. Bed linens smelled of mildew.
A Silver Sponsor and advisor to the Dallas BTD Board, the service and food was more than below average. The service was one of the worst experiences in my years of hospitality; details too extensive to define in this survey.
Director, Global Accounts
November 4, 2013
Rated 3 out of 5 by FootballJunkie Nice hotel but.....
Parking is $21 per night! I booked a two night stay there. It would have been nice to know beforehand that the parking was going to be $42 per vehicle above the quoted price! They sent me an email to get me ready for my stay, but no mention of a parking fee. In fact, there is not even a sign as you enter the parking garage!!!!!
October 31, 2013
Rated 2 out of 5 by BJK67 SAEM
There for a conference. Disappointed in stay. Room not cleaned until after 5pm on two days and not at all on another. The hotel business center charged $30 to receive a package and another $30 to ship despite an already paid for shipping account. Left a bad taste in my mouth.
May 17, 2014
Rated 3 out of 5 by Lou69 Our stay was good and bad
Our hotel room and staff were good. We came for bridge tournament and wanted to use your dining facilities which were awful....the food was not good and the wait staff was so small that it was an ordeal every time we ate there. The manager was most helpful, but couldn't make up for lousy service and lousy food.
March 31, 2014
Rated 3 out of 5 by cwdc Unsatisfactory
While booking, I noted that inetrnet was included but it liklely was not.
Called staff for direction to fitness center, they moved me around for 25 min when i dropped an idea.
Hotel's address is Olive st; however, it shows North Olive st on my itinarary, which I could not find on GPS. I wasted 30 min extra to locate the hotel.
March 6, 2013
Rated 2 out of 5 by paul1770 Hotel needs work
Stayed four nights for a conference in February 2014. Front desk staff was very friendly. The rooms are in need of some major updating. My toilet seat was broken and the wifi did not work in my room even though it was advertised as free connectivity. The furniture in the room is very old and outdated and falling apart.
February 10, 2014
Rated 4 out of 5 by Jademah67 Overall very nice
This hotel is great. In the heart of downtown Dallas with easy access with everywhere I need to go. The gym facilities are amazing! It is a full gym with everything you could need to sweat the stress away at the end of the day. The staff is also very friendly and accommodating. The only things that I am not crazy about is that the parking is either across the street and it takes forever to walk from there to your room every day or it is underground in a lot which is closer but very scary feeling for women traveling alone... And they charge $21 a day for it. My only other suggestion is that they do something about the doors to the rooms that SLAM shut behind people every morning as they are leaving. Not every morning is a crazy early one for me and I would like to enjoy my extra hour without constantly being jolted awake by other people leaving early. I would definitely keep staying here and would certainly recommend it to others... If u r not a light sleeper :)
February 7, 2013
Rated 5 out of 5 by Dooley Customer service is great
I love the location and the staff was great. This is my spot from now on
July 7, 2014
Rated 4 out of 5 by Bob345 Difficult to navigate
The rooms are small and walls are thin. Noise from adjacent rooms was very distracting late at night or early in the morning. Hotel is split into 3 towers. Elevators are slow when trying to get to meetings in other towers you have to wait on the elevator twice. Once to go down and then again to go up in a different tower.
February 20, 2013
Rated 2 out of 5 by jtaoakton Everything needs improvement
During this stay, my key card malfunctioned twice. On the first occasion it took the hotel 45 minutes to correct and deliver new key. IN meantime, missed a meeting. Twice the pool / gym area was without towels. They failed to respond in over an hour on 7/31. My hallway had walls with peeling wallpaper, stained areas, and carpet was unravelling and in very poor condition. The meeting rooms for my conference were FRIGID and terribly uncomfortable but my room was able to maintain a constant temperature and was continuously humid and uncomfortably warm. The room staff did a fine job however. Pool area does not have adequate seating and the pool area is not well maintained. Trash was constantly visible and not collected and soiled pool towels were not picked up and clean towels were not restored. The gym area itself was small and did not provide amenities such as TV for news, cable, etc for the ellipticals and running machine. Several ellipticals were not operational.
August 8, 2012
Rated 5 out of 5 by Lemon2374 Good for the business traveler
I stayed at this hotel for the first time for a business conference. The facilities and the room were really good, with no complaints. The people working at the concierge went above and beyond helping me with locating places to eat and assisting with flight information. I would recommend a stay here.
April 8, 2014
Rated 2 out of 5 by Twyla99 Too many things went wrong.
Air conditioner in room did not work. It was 100 outside and felt the same in the room. This is the second summer I have experienced this at this hotel. The attempt to "fix" the issue failed.
Key cards did not open parking gates or exercise room.
Exercise equipment did not work properly.
Restaurant prices are outrageous.
July 15, 2013
Rated 5 out of 5 by Kaylam31 We loved our stay!
This hotel met and exceeded my expectations of a Starwood Preferred hotel. The last experience I had was not a great one, but the Sheraton Dallas 100% compensated for that. The room was clean and very comfortable and the staff took care of our needs quickly and efficiently. Will absolutely be staying at this hotel again!
October 4, 2012
Rated 3 out of 5 by John857 Nice Rooms / Bad Food
There was a large group at this hotel that I was a part of and I didn't find one person who thought the food was good. Chilli may be the worst ever unless you have the chilli cheese fries as well. Our server told us not to even order the burgers on the menu because the Chicken is better. The rooms were very nice however.
January 21, 2013
Rated 4 out of 5 by Circus5919 Great stay!
The overall rating for this hotel is a four out of five. The reason for the rating is due to the outside noise coming into the room making it difficult to sleep. Other than the noise, this hotel is well kept and provided outstanding customer service. I plan to return to this hotel in the near future for a mini vacation.
July 12, 2013
Rated 4 out of 5 by Marko55 This hotel has great meeting and event facilities.
It is of an older vintage without the multi-floor open grandeur in the main lobby and registration area. The Club Lounge space was average, the beverage options being complimentary was pleasantly unanticipated, but the minimal selection of breakfast and evening hors d’oeuvres items was less than expected.
March 22, 2014
Rated 4 out of 5 by Lily08 Stay
The conference I attended decided to go green and I had no problem with that. I did have a problem with the fact that my pillows smelled of sweat. Most of the staff was very helpful, but the kady who checked me out seemed bothered that I aked her for a receipt that my disctrict required. Either than that, all was good.
July 13, 2013
Rated 3 out of 5 by GreenChoiceMadeSimple Green Choice & Staff Attitude
Overall a very average experience. Certain staff are not too friendly or unwilling to take an extra step for clients.
I simply do not understand this hotel "Green Choice Policy." Requiring a guest to actually go up to the front desk and turn in some card that states you did a green choice is unefficient and impractical
January 16, 2012
Rated 4 out of 5 by ColtWich WW LEAP - 2013
Bad News. My first room, 1671, was too close to the elevator's mechanical equipment. Very noisy and the air pressure in the room changed with each elevator movement.
Good News. Helen, at the front desk, was very accommadating regarding my request for a new room. She moved me to a much quieter, corner room.
January 18, 2013