Rated 5 out of 5 by Teacher711 Baptist Conference
I was quite pleased with the handling of our meeting although there were some special circumstances regarding our classes. The hotel did a great job handling our needs.
June 15, 2014
Rated 3 out of 5 by JDHAZLE Disappointed
At check in, and check out, the SPG desk was not staffed. Had to wait in line both ways. I was not offered a room on an SPG floor, but was given a room on a higher floor as requested. Room was very small. When the pull out desk was extended, you basically couldn't walk across the room. The sports bar was better than expected and a great location for accessing downtown Dallas...
May 28, 2012
Rated 3 out of 5 by Heather766 Hotel was wonderful BUT...
I was staying here for a business trip, and I absolutely could NOT connect to the internet from my room. This meant I could not get any after-hours work done.
I also could not get my cell phone to send/receive text messages OR get inbound/outbound calls.
If this is not a necessity for you, then I highly recommend this hotel, but the lack of connectivity for me was a huge minus.
January 21, 2013
Rated 2 out of 5 by slomba9410 Good location...needs improvement
I've stayed here twice for work.. this hotel always seems very busy (lots of large groups), has a GREAT gym, overall the rooms need to be updated and couldn't tell if my room had been cleaned. I wish there were better food selections at the restaurant as well.
May 28, 2014
Rated 3 out of 5 by SkiSPG Average rooms, great location
As a platinum member, I was upgraded to the "executive suite," which was an awkwardly-designed extra room with a sofa, TV, and phone (the TV and phone did not work). The room seemed like a neglected afterthought.
At checkout time, I called for the bellman at 3:52 pm and, after 3 more calls to check on the status, the bellman finally arrived at 4:33. Completely unacceptable.
December 3, 2012
Rated 2 out of 5 by OneTraveller Ok for a short discounted rate stay
Even though there were many staffers who really tried, it wasn't enough to overcome the issues of a very moldy and musty room, the incomplete and seemingly lazy approach from housekeeping, and the absolutely rude and horrid staff at DRAFTS restaurant in the lobby, the 1980's outdated and worn decor.
I made my reservations 10 months in advance, as this trip happened to be over my anniversary and I was bringing my wife. When I called a month prior to confirm and see about some wine or a fruit basket, where to have dinner out, ext... I was promised from someone they would call me with information. 5 emails from me and 3 from my assistant and still the information wasn't sent with apologies in reply. All I wanted was where to eat and what did they have for me to surprise my wife in room.
the day of the trip I called the hotel and that person (a food and beverage supervisor) was no longer there! No record of them.
October 3, 2012
Rated 4 out of 5 by TetePrata COMFORTABLE EXECUTIVE SUITE / GREAT CONCIERGE STAFF
It's a very big and busy hotel. We stayed in an executive suite that was really comfortable in the North Tower. The hotel is close to DART line and from there you can go to lots of places around the town.
It was THE BEST CONCIERGE STAFF I 've already met. They have maps, information about reataurants in walking distance, information about how to go to North Plaza Mall, etc.
March 25, 2013
Rated 2 out of 5 by FredRio If you are ok with cold shower and double charge, this is the place to stay in Dallas
I have stayed at Sheraton Dallas on a executive suit. the room itself was very nice and well appointed. But had 2 serious problem during my stay. Had no hot water for a whole day and have been billed twice for my stay (this one still unsolved!!).
So, if you ok with that, that's the place to stay in Dallas.
May 8, 2014
Rated 2 out of 5 by HotandTired This hotel has horrible temperature control
This was my second time staying at the Sheraton Dallas and I was sorely disappointed. The thermostat control is completely illusory. I set it as low as it would go (65) and it didn't even come close! Additionally, it seems that the "green" feature of turning off the thermostat while you're out of the room might kick in in the middle of the night, further compounding the thermostat problem. This left me hot and uncomfortable and unable to sleep all night long. Finally, my Starwood "preferred" room was right by the elevator. I could hear the motors churning all night long. I had also recommended this hotel to a colleague and she had a similar issue with her thermostat, which was quite embarrassing. I previously enjoyed the restaurant downstairs for its gluten free options, but it was closed this time (a Sunday night). The gym on the fourth floor is nice, large, and well-lit, though. All in all, an awful experience.
December 6, 2013
Rated 2 out of 5 by Chris81 Needs Improvement
Nice hotel, but housekeeping in every department needs major improvement. Meeting room trash was never emptied in the four days we occupied a room. Major dust on glass shelves in guest room baths. In eight nights stay, had to call for wash clothes four times after housekeeping failed to replace at room cleaning. These are just a few matters that I take the time to mention.
July 28, 2013
Rated 3 out of 5 by SUSAN51 Housekeeping not up to par
There were four people staying in our room
all women, 2 Moms and 2 teenagers, its not hard to figure that out when cleaning a room, we never had 4 towels the whole time we were there and it took an hour get more unless we could flag down a cleaning person. Everyday we had to request towels. These are the basics. Also bed linens were not the cleanest either.
March 8, 2014
Rated 3 out of 5 by No123way Not bad, but disappointed in accessibility to everyday items at any hour and details
i do not have time to complete
June 26, 2014
Rated 4 out of 5 by Mary Great amenities
We loved our room and your registration and concierge staff were wonderful; we were really excited about the $5 coupons for your green program, however it didn't seem to work; we put out the card before 2am 3 nights and got one coupon, one of the other nights we were expecting a cleaning and filling of towels, etc. we didn't get it. Should make sure and underpromise here
February 22, 2013
Rated 5 out of 5 by csichick1908 Marathoner
Recently lodged at this locaation while running in the Dallas Rock n Roll 1/2 marathon. Great accomodations. Refrigerator in room was awesome for my morning of race prep. The hotel also supplied free bottled water in room, which came in handy for my protein shakes. I was also obliged a late check out which allowed me to shower and relax post-race.
March 28, 2014
Rated 3 out of 5 by CJ0114 Water Issues...
Stayed on 32nd floor- no hot water, then no water at all for 2 morning in a row. Finally moved me to suite with working water and compd 1 night. Also ordered room service, was promised my food within 30 minutes- it did not show until I called an hour later- then my food order was wrong- they offered me a 20% discount but it was not applied to my invoice at checkout.
January 20, 2014
Rated 4 out of 5 by Eguy awesome gym
probably one of the nicest gyms I've ever used in a hotel before.
June 23, 2014
Rated 2 out of 5 by Anthony42 Disappointing experience
This was my second stay at your location. We will not return. The rooms need to be updated. Wallpaper was coming apart at the seems. No frig or microwave for $200 a night
Price point? No to mention a we are getting dressed for the day, another guest walks into our room with his own key. What kind of security do you have in place ?I like your brand, but HATE this hotel.
August 4, 2013
Rated 5 out of 5 by BridesMom Clean, Friendly, and Very Accommodating
My daughter's wedding and reception were at this hotel, and we could not have been more pleased. The hotel was very clean, the food was great especially the breakfast buffet, and the staff was friendly and very accommodating. We had many out-of--town guests who stayed there as well, and there were no major glitches. We would definitely recommend this hotel to others.
April 3, 2012
Rated 1 out of 5 by chris50 BAD
This whole week-end, I went was bad.. Celebrating my wife’s B-Day
When I 1st arrive .I had to unload my entire luggage, the valet was bad, and Valet would not answer the phone when needed.
To leave...The soda vending machines, on about 3 floors …did not work, took my money,. When I wanted to leave the phone, did not work at all...would not recommend...if want service
February 26, 2013
Rated 5 out of 5 by ME1968 NICE HOTEL
WONDERFULL BEDS, NICE DOWNTOWN LOCATION
June 24, 2014
Rated 3 out of 5 by Classic40 Not a good night sleep
Recommend yes/no. Yes for location, staff, cleanliness, ammenities. No because our bed was big but not plush, more like HARD AS A ROCK. The pillows started out thick; however, they flattened like a piece of paper. The shower head had an extremely low stream. Doors to rooms SLAMMED causing loud noise all night. Good night sleep is important to be alert & well rested.
September 2, 2013
Rated 2 out of 5 by Engineer1 This is a great third class hotel.
My wife and I have traveled all over the world and have stayed at first class hotels and you have to pay for them. In Dallas at the ASHRAE meeting I paid for a second class room and got a third class hotel with broken down fixtures and noise. The room was never cleaned until evening or we grabed someone. If my wife did not object to moving, I would have checked out.
January 31, 2013
Rated 5 out of 5 by Samco confort of hotel
I really enjoyed my stay at your hotel. the room was well prepared and clean. The staff was well service oriented.
June 17, 2014
Rated 2 out of 5 by BJK67 SAEM
There for a conference. Disappointed in stay. Room not cleaned until after 5pm on two days and not at all on another. The hotel business center charged $30 to receive a package and another $30 to ship despite an already paid for shipping account. Left a bad taste in my mouth.
May 17, 2014
Rated 3 out of 5 by JerseyGuy Bumpy at first
At first, I was booked into a dirty room. When I advised the front desk, no apologies provided, she just put me into another less desirable room. I had to complain to her manager and they made good on the situation with a nice upgraded room for the probelms I was faced with. As a long standing SPG member, I still had to move rooms 3 times which should never happen.
August 16, 2012
Rated 4 out of 5 by Sean4117 The Bright Side of the Road
The area around the hotel isn't exactly an entertainment mecca, which is why the amenities of the hotel, with a great bar scene at Draft and the SPG Lounge on the 27th floor was a real asset to my stay. The concierge desk was very helpful for finding restaurants and bars in the nearby neighborhoods. Check out the Deep Ellum neighborhood with its cool and raw vibe.
March 23, 2013
Rated 3 out of 5 by Allena Hotel Review
I stayed on the 29th fl of the South Tower. The floor had an odor that smelled old and smelled like the carpet needed cleaning. RM 2914 repairs were not professional done (look at the sink, the ceiling and anything that may have been repaired in the past. It could use some updating.
May 12, 2014
Rated 3 out of 5 by Michael777 I wish this hotel as better.
I generally like this hotel. It's a great price for a high rise hotel in downtown Dallas. The room was modern looking and clean. However... this is the 2nd stay in a row where one of the TV's didn't work. It had solid grey lines across it. We didn't bother calling for help because we were tired and it was a welcome break away from cartoons but it should be working. THe 2nd issue was the AC. There were 2 thermostats in the suite. One for the main area and 1 for the entry area which had the sleeper sofa. I ended up sleeping on a thin mattress on springs because the kids were too cold in that room. The AC wouldn't regulate properly between the rooms. Again, we didn't call for help because I like it very cold the kids found a warmer room to sleep in. I would ave preferred to be able to adjust the temperature in both rooms to ensure a comfortable stay. The 3rd issue was the room was located across the hall from the side of the elevator. It ran up and down all night. I didn't complain because I have a white noise app on my iPhone. All told, I found ways to accommodate issues that I should't have had to deal with. We were just too tired to take the time to call for help. I will give the property another chance for the State Fair in a couple of months. If there's issues then... we'll be looking for a new place to hang our hat. Oh... one more thing. Breakfast for 2 adults and 3 children cost $97. The kids ate about $2 worth of cereal each and I ate about $5 worth of eggs and bacon. My wife had an omelet and a glass of tea. All for $97! We will never get caught in that trap again.
July 7, 2014
Rated 5 out of 5 by Traveler007 Great Value...Great Stay
This hotel was a great choice for my short business stay. The room and bed were very comfortable and I enjoyed the benefit of paying for and staying on the club level as I usually do. The food in the club lounge was good and I found the service by the attendents, especially Ron, to be exceptional. I would definitely recommend the hotel for a business stay.
January 29, 2014
Rated 5 out of 5 by Matt Absolutely Wonderful
I had the most amazing time. My stay was very comfortable. The staff were excellent. They were all very nice and went out of their way to make me feel welcome, comfortable, and most of all...completely happy with my experience there. The only thing I can complain about is that there was no spa as advertised on the interactive "you are here" menu in the hallways.
April 8, 2013