Rated 4 out of 5 by arch0072 Hotel was clean and had freindly staff
Overall the Room was nice, could use some updating as it’s an older hotel. The staff was nice and helpful. The only downfall was the in house restaurant Kitchen table, we had a gathering as a team and their quoted signature dish fried pot roast was terrible, very dry and lacking any flavor and requiring steak sauce to make it edible.
January 16, 2012
Rated 2 out of 5 by bRb1982 Hotel is Tired
I get it caters to the convention crowd - not the most sophisticated of people but the staff seems tired and irritable ( no doubt having to deal with convention people). The rooms were dark and tasteless. No hot water in the shower. Two double beds when I requested a king (I'm platinum level so maybe I'm just too spoiled).
December 14, 2013
Rated 1 out of 5 by Unta777 Do Not Stay in the South Tower!
Stayed in the South Tower last week for two nights. What a piece of crap. The rooms in the other two towers are nice. South Tower rooms have peeling wallpaper, HVAC that doesn't work, bathrooms are incredibly small. When checking out, staff said they are going to remodel. Cannot charge the same nightly rate for a substandard room.
March 13, 2012
Rated 2 out of 5 by RichardM Good Location, Needs TLC
The Sheraton Dallas is an enormous hotel in a good, central location. Rooms are comfy, and there are plenty of amenities on the main floor.
However, a few issues soured my stay.
1.Housekeeping didn't clean our room. Twice. When I called to ask why, it was met with a shrug.
2. There is a potential safety issue in the parking garage across the street. The elevator lobby is dark, dingy, and all the light bulbs are burned out. Apparently its been like this for months.
3. The 2nd floor pathway linking parking garage to the hotel requires you to walk through a dark, wide open, unsupervised ballroom floor. It's kind of creepy, especially at night.
4. Trip coincided with New Year's Eve. The hotel was full of intoxicated high school/college kids. Plenty of drama. Security seemed to be overwhelmed by the crowd and couldn't maintain control. Someone pulled the fire alarm which stopped the elevators from operating. It was just ... messy. Something you wouldn't expect at a 4* hotel.
January 3, 2013
Rated 5 out of 5 by Marine782 Weekend Relaxation
My wife and I spent the weekend at this Sheraton Hotel and had a fantastic time. The food and service at both Draft and the Kitchen Table were absolutely first-rate. Concierge was helpful with directions, check-in was quick and easy. Ronald in the Club Lounge was helpful and a delight to talk with. We will definitely be back in the Fall.
July 15, 2014
Rated 4 out of 5 by wayne8 Executive Suite
We had problems with the heating & A/C that were never resolved or compensated for. The 1st night, we came in late and though the room was warm, we just thought it would take time to cool down, but it didn't. The next day, we reported it. It took 2 repairmen over an hour to fix it. They fixed it too well and it would not stop cooling. I reported that the next day and they apologized and gave me 2 breakfast coupons, which I told them I would not be able to use. The cold days and nights that followed outside were just as cold inside. My wife didn't want to have to pack up and move again, so we stuck it out for 2 more days. Other than that and the ungodly tipping of Valet, everything else was fine. You would think that at the very least in the Executive Suite there would be a refrigerator and micro wave, but those were scarce, costly, and didn't work right, though we did get the fridge for free. It froze everything we put in it no matter where the dial was set, really useless as it ruined all of our left overs and drinks.
January 26, 2014
Rated 5 out of 5 by slking Spectacular Experience
Upon checking in I was disappointed there were no upgrades available, but encouraged that checking back the next day I might be able to find one. The room was pretty small and smelled of fresh paint, however that didn't matter in the long run. There was a beautiful gift shop on site, a fun and exciting scene downstairs at the bar and the service by the senior members of the staff was next to none! We had an issue with the gate not opening for the parking garage and the valet did not handle it the way I would have liked, and when the head of the valets asked about my stay later and I told him he told me he would personally follow up with the overnight valet attendant, encouraged me to report the fresh paint smell and the smaller room to the desk and request a room in the previously renovated tower. I did so, was immediately moved to another room and treated like royalty. I appreciated the service, the smiles, and the eagerness to please from the entire staff. I would definitely go back!
June 14, 2012
Rated 5 out of 5 by patsy45 GREAT HOTEL!
very nice rooms and the people were extremely helpful.
April 3, 2014
Rated 1 out of 5 by Maryannb Never Again
My husband and I will NEVER stay at your hotel again. Although your staff was very kind, the room was not cleaned well, 1 trash can for a suite, no refrigerator. We did order a small refrigerator for $20.00 and it leaked. The food at every restaurant AND room service was awful. Thank you.
February 11, 2013
Rated 1 out of 5 by Unsatisfied5565 My experience with this hotel is horrible
I have been staying at this hotel for 2 months. I just reached my plat status this week and I'm already thinking about quitting this hotel!
My experience with this hotel has been horrible. I entered my room last week and found there were hundreds of flies dancing in my room. They could not resolve the issue but instead they gave me an upgrade. (would you expect a hotel like Sheraton to have fly issues?) . The internet in the room was not working neither, so I had to spend the entire week without internet. I called their technicians many times, and the only response I received was "your issues has been escalated to the next level, and your case number is $#$@#$"
I did room service for my laundry yesterday and was told to expect my laundry by 6:00 pm next day. They delivered my laundry UNWASHED and told me to do it myself on the 4th floor and they would provide me with some coins for the laundry machines. I waited for 3 hours and no one showed up to give me my coins. Then, I decided to just do it myself. The laundry machine was not working and ate my $2.50. I called them, and they told me to speak with the front desk. Then I had to spend another 30 minutes dealing with them to get my $2:50 worth of coins refunded.
March 30, 2014
Rated 5 out of 5 by PDLOHappyme Lifetime, Spectacular Memories at Sheraton Dallas TX
Ms. Carrie rolled out the carpet with an unforgettable weekend that left sweet lifetime memories. Limo transport services to and from the airport. As we arrived tired and hungry from the long plane ride, we walked into a luxurious and spacious 2 bedroom Executive Suite, with 2 queen beds each, rose pedals on the bed, personalized gift package, and some finger licking BBQ dinner to die for. Thanks so much Carrie for these lifetime memories, that will get me back to the Sheraton sooner than later. Outstanding staff, was very personable, courteous, and polite, great buffet breakfast in the lobby area restaurant, loved the Fitness Center, close proximity to Dart transportation system to the American Airline Center, all of which far exceeded my expectation of the Sheraton Hotel. Such an awesome experience, down to the complimentary Business Services for printing our boarding passes. Loved it! Thank you ALL for this dream vacation. Keep up the good work and God Bless you. Our family will always treasure it.
September 10, 2013
Rated 1 out of 5 by camper1 I would never go back
We had problems from over 30 minutes to deliver our beverages to our table, to room service over charges to LONG lines, LONG waits to speak with a manager and to top it off, reviewing my credit card bill upon arriving home they overcharged me from the final ZEROED OUT STATEMENT!!!!
February 12, 2013
Rated 5 out of 5 by Paula19 Very comfortable, friendly and accommodating staff, excellent restaurants
My three day stay was very comfortable, staff very kind and accommodating, really liked the ease of which I could check in and out
July 18, 2014
Rated 1 out of 5 by KLJH Bad Experience
I stayed at the Dallas Sharaton on Olive street for three nights. I was in town for the Rodan and Fields convention. The following issues occurred during our stay:
1) one set of towels for double occupancy
(we requested two additional towels)
2) No shower gel in bathroom
(we requested it and it was sent to our room)
3) No answer when dialing room service or guest services or the operator. Endless ringing and no recorded messages. This occurred every day and evening of our stay.
4) Inadequate staffing in sports bar during lunch - 45 minute wait for our food.
On a positive note - the concierge and registration process was efficient and the employees were nice and professional.
Message to Hotel Management:
I would suggest that if you know you are hosting a large group of guests during a convention that you staff appropriately- particularly the phone staff. Endless ringing is not acceptable and we even called from an outside line (using our cell phones) to try to get someone to pick up at guest services and room service.
February 11, 2013
Rated 5 out of 5 by Linda the staff is outstanding and I love the "green" program
The staff was always friendly and helpful during my entire stay, despite being extremely busy with conventions when I was there. I love the "green" option of not having your room serviced. I think that is a win/win for everyone. The fitness center was also VERY nice.
March 25, 2013
Rated 4 out of 5 by DallasBusTrip Ronald in the Club Lounge
Ronald in the Club Lounge made my visit GREAT! His genuine concern for the guest epitomizes customer service. If I were your competition, I would have to steal Ronald. Smart thing for the Sheraton to do .... double his pay and don't let him get away!
October 31, 2013
Rated 5 out of 5 by Kenshin First class Hotel...
Sheraton Dallas staff makes you feel like you're the only guest in the house. Everybody went above and beyond to help me feel comfortable. I'm not even in the PresidentialSuite and I got first class treatment .. AAAA ++++ to Customer Service..
September 3, 2013
Rated 5 out of 5 by CAJones Exceeded Expectations
I used SPG points to get a room and I am an SPG Gold Member. They automatically upgraded me to an Executive Suite! I was quite impressed. It was huge and very clean. The staff was very friendly. Parking was quite pricey though at $29 for Valet.
August 14, 2012
Rated 1 out of 5 by pville Renovation is needed in this hotel location
Dallas Shereton is in need of major renovation. Had to exhange rooms because of wet carpet and oder in the room
July 18, 2014
Rated 5 out of 5 by Tedl This hotel has excellent service in club lounge
I was very pleased with the service I received from Ms. Jackie. She goes above and beyond to treat the people in the Lounge with great respect and in a friendly atmosphere. She is truly a great asset for the Sheraton Hotel.
April 19, 2012
Rated 2 out of 5 by ridiculous input
The individual bottle water room charge($4) was not shown anywhere in the room,and I think $15 a day for wi fi is a bit much
Plastic water cups in the room for drinking is more like Motel 6
October 31, 2013
Rated 2 out of 5 by ChrisMc Poor, poor maintenance and upkeep
I stayed in this hotel for a national conference. My room, 1709 south tower, had a poorly functioning fluorescent tube in the bathroom. At best, it was at 50% capacity. The maintenance department left me a note saying they had fixed it, but there was no change. Very difficult to apply makeup in the poor light.
When I tried to adjust the thermostat prior to going to bed, I found that there was no thermostat. It had been removed from the wall and wires were dangling. Too late for me to change rooms.
So, $200 a night for this? Plus additional fees for Internet? I spent the prior night in Houston in an airport hotel with much better maintenance.
February 9, 2014
Rated 3 out of 5 by navajonki Mediocre
I've stayed at Sheratons and similar hotels around the world, and while this wasn't terrible, it certainly wasn't the best. The room was clean and well prepared when I arrived, but the bathroom looked like someone had torn something off the that had been attached quite securely (I took a photo, happy to send it over). I asked for a toothbrush and it took about 25 minutes to bring it up.
Neither of these was severe, but it's the small things that set aside the excellent hotels from the mediocre ones.
On the plus side, the gym and pool were excellent, the staff was extremely friendly and helpful, and the food served was quite nice.
April 25, 2014
Rated 5 out of 5 by Drummom Impeccable staff
The staff in every department went out of their way to be accomodating. They did it with a smile and a genuiness that made you feel they loved their job and wanted you to love staying there.
February 25, 2013
Rated 4 out of 5 by wsu96 Club Lounge Experience
The staff person for the evening I was at the hotel, Ms. Jackie, is one of the most hospitable people I have even met. She made each guest feel like they were the only person in the lounge.
March 13, 2012
Rated 1 out of 5 by SGC2014 No Internet at Video Game Convention
The staff was amazing and the room was perfect. I stayed at this facility as part of a video game convention and the internet in our room was down the ENTIRE WEEKEND! We called tech support 2-3 times to no avail. It pretty much ruined our plans for the weekend.
July 14, 2014
Rated 2 out of 5 by puffdaddy This hotel had a hard time handling large crowds
The bed was comfortable.
The tissues were like sandpaper.
The room had a buzzing noise that made it hard to fall asleep.
Liked the green program.
Rooms service was terrible.
March 5, 2013
Rated 5 out of 5 by fire022 Great location and features.
Flight was delayed and arrived around mindnight on my check-in date. Staff was very friendly and upgraded me to an executive suite; which was beautiful with a great view.
November 13, 2012
Rated 5 out of 5 by Peggy200 Great Staff
Fast, friendly service from the moment we drove up to the hotel, till we when we checked out. Great staff, clean rooms, great food. Thank you for a stress free stay.
August 27, 2012
Rated 3 out of 5 by MikeVA Conference Stay
Understanding there were several thousand folks to get checked in for a rather large conference, it took a little over an hour to get through the line to check in to the hotel. The air conditioning in the room I was assigned was extremely inadequate. After having facilities work on the a/c twice, I resorted to getting a box fan to move the air in the room. Several of us had complaints about the a/c in the south tower, one person was moved to the central tower. Other than the temperature of the rooms in the South Tower and the length of time to get checked in, the remainder of the visit was pleasant. The rooms and areas provided for training, vendors and evening meals were very nice. I recently noticed a charge that was made to my credit card by the hotel and am awaiting contact from Mr. Johnson to see if we can get that cleared up. I did not purchase anything that should have been charged to my credit card for that amount of money. Although they feel an email is appropriate, before taking off for the weekend, leaving a question unanswered, I am at least getting a partial credit for the the money that was charged without justification.
August 23, 2013