Rated 2 out of 5 by Chip24 Improvements Needed
I have stayed at Sheraton Dallas (North Olive Street) several times in the past 6 months. Service and room comfort have declined from visit to visit. Room was hot even though energy efficient thermostat was set at 65 degrees. No wash cloth or bath mat provided. Tile baseboard laying on floor. Upon check out, staff did not ask whether the stay met needs or not. There was more interest in just checking the person out and no customer focus. Will definitely look for other alternatives in the Dallas area. While the "yes" radio button was checked for the question "would you recommend this hotel", it was done so with hesitancy.
May 24, 2013
Rated 3 out of 5 by Jericho Dated and in need of repair
The room I was put into had phones so filled with static one couldn't call the front desk to report that the heating was stuck on, the room was a sauna and the iron was physically broken as if a previous guest drop-kicked it.
The staff were very accommodating of the problem once I called from the elevator bank lobby phone. They switched my room immediately. The hotel manager on the other hand needs a lesson in customer service and how to respond to a poor experience. She wasn't unresponsive; she didn't know how to respond.
The second room had a broken safe that refused to unlock.
And then later in the stay the entire phone system went dead for the entire hotel.
January 26, 2013
Rated 4 out of 5 by Infrequent Billing Issues And Rewards Program
Upon arrival, I signed up for the rewards program. After being unable to log onto the free internet service that came with the rewards program, I found out it had been switched over to one of my room mate's names. Twice I tried to correct this. When we tried to check out, my room mate had been charged for internet service. When trying to correct this, the person I spoke with told me it was charges for using the phone. The only calls made on the room phone was to the front desk.
July 22, 2014
Rated 3 out of 5 by TravelManagerBC The rest of the hotel might be very good
but the bathroom in my room had a large hole above the shower head. I woke up to the sounds of water pouring from the hole to my bathtub. I had to wait for an hour to make sure the people on the floor above finished their showers before I would take a shower muself with disgust. Can't believe nobody saw this problem before and reported it.
August 1, 2014
Rated 3 out of 5 by Kooch I expected more from a Sheraton
I stayed at the Sheraton for a conference. I was disapponted by the "Little things" that were not attended to while I was there. My morning tea packets were not replensihed. I had completed the morning room service breakfast request form the night before& hung it outside my door at least an hour before the requested time but it was never picked up, thus I did not receive my breakfats the following morning. My room was clean & comfortable but I was surprised that these details were neglected. Also, the conference facilities were very cold. We were there for 3 days & the temperature was not adjusted until our final day.
September 13, 2013
Rated 4 out of 5 by GinnyBUpstate Mary Kay 50th Anniversary
We were treated to excellent service, and friendly lobby and concierge staff. Three of us shared our room overlooking Dallas and felt so pampered! We were disappointed we did not receive enough linens for the number of women sharing the space; we had trouble multiple times with all three keys and the codes for the room (however your security staff was excellent in handling this in a secure and friendly manner!); and our room cleanliness certainly could be improved upon. We breezed in and out since we were there for our Seminar, and, overall, our experience with your staff was wonderful. More washclothes, counterspace, and mirrors would please hurried Mary Kay women:)
August 8, 2013
Rated 4 out of 5 by tbg01 Very bad check-out experince
I stayerd at this hotel a lot over past 2 years.
When I checked out of the hotel I declined a hard copy of the invoive and asked for folio be e-mailed to me as it typically would do when I check out of the Sheraton hotel. I found out that:
- 1)folio was never e-mailed
-2) I was charged for on-line fee for a servcies that would typically be "included" for Gold SPG member.
-3 ) I requsted a e-mail copy of the folio after I realized IT WAS NOT e-mailed to me (It seesm like the person at the Front Desk forgot to send, I chcked all my "delete" and "undelete" folders
4) Never received a e-mailed version of guest folio
5) I needed to make several phone calls and spend qpprox 1 hour on the phone to get a duplicate folio e-mailled to me.
6) Duplicate invoice came in a format of "duplicate "For Authorization Purporses: and totals on this statement did NOT indicate number of nights I was staying or any other info. The $ value was different than what idid see when made reservation
7) I recognize that there may be aux room chanrges but they did not metter as rent was clear- start/end time frame.
7) Duplicate invoice also showed $63.00 in some type of chanrges that I was NOT as of yet able to reconsile, what I they for?
8) Ovreall a DISASTER check-out experience for a guest that in the same week stayed at Sheraton in Houston and Sheraton in Austin. No isues at either Houiston or Austin locations.
All problems are with Sheraton Dallas.
9) Fot Dallas stay I was charged and online fee eventhough as as Gold memeber I'm told online fees are waived.
August 10, 2014
Rated 3 out of 5 by JodiK The Whole Package
Beautiful throughout, rooms are small but well laid out and very functional. Lots of great views of the skyline. Beds and bedding are very comfortable. Shower offered good water pressure and the water was always hot! Plenty of plugs for all your devices and easily accessible. Every thing one needs is in the room. Make sure when you check-in you let them know that you are a preferred Sheraton Member or become one so you have access to Wi-Fi if needed. Great areas for work, computer stations, printer, etc. Food and drinks are pricey in the Draft and Kitchen Table. Service is slow so allow time to dine. Safe in the room came in very handy and easy to use, no extra charge!
February 20, 2013
Rated 5 out of 5 by Colleen73083 Very comfortable stay!
Super compfy beds, fast elevator, workout room is spacious and the roof top pool is awesome!!
August 6, 2014
Rated 2 out of 5 by JPorter Sheraton Review DALLAS, TX Downtown
The hotel is beautiful at first but once I checked in to my room the makeup came off. My room had problem after problem. First the key to open my door did not work. We waiting at least 20 minute for someone to come and open the door. All night the door was making sounds. hotel engineering was suppose to come check the door that night but no one ever came the whole time of my stay. The shower when first turned on, brown water poured out. You had to let the shower run for a minute for the clear water to run. Then on day two I had to hunt housekeeping down to clean room. No phone connections it was horrible.
April 21, 2014
Rated 2 out of 5 by Nika Hotel registration was so slow!
First day i checkined, there was a long line for the preferred guest line, i guess that was ok, because it was monday and everyone was checking in. Second day, I left my key in the room so i went to front desk to get an extra one, again, there was another long line and there was no one working or even standing at the preferred guest desk! so I have to literally wait 15 mins to just get an extra key to enter my room.
even they gave me a room on the 29 floor, I found out my bathtub was clogged! luckily, hotel fixed it the second day. overall, I m not impressed by this hotel. I only stayed here because its location.
August 3, 2012
Rated 3 out of 5 by TravelingGuy Good Not Great
Overall, solid hotel and staff. Areas for improvement:
- Preferred check-in area was very slow. Just one staff member working the desk and she did not appear to have a sense of urgency in her work despite a long line of guests checking in
- Door lock / handle to the room did not work well. Needed several attempts every time I entered the room for the door to open. Only stayed one night so didn't have time to get maintenance involved.
- Food at main restaurant was well prepared but staff was so-so. Took quite a while before anyone came to the table and then the food delivered was not what was ordered.
Despite these shortcomings, would consider staying at this hotel again.
September 24, 2012
Rated 4 out of 5 by Anon1369 High volume corporate client
Overall experience was very good. However Internet connection constantly dropped. Very disappointed when told I could not earn SPG points simply because the room was "paid for by my company" via direct bill.
August 2, 2014
Rated 5 out of 5 by Bencar Ms
This hotel is in a great location.
The rooms are spacious and clean
and the staff are very friendly.
August 5, 2014
Rated 1 out of 5 by Jewels2 Not the Place to Stay
I am very disappointed with my stay. The staff was not friendly when checking did not let me know if there were any specials for the SPG guests. My room had the entry way light burned out and 1/2 of the lights around the mirror were burned out. After a second request to have this fixed they finally did change the light in the entry way but did nothing about the mirror. I did not as the 3rd time as if felt it would be a wasted of time. The restaurant was not good either I expected more from them food not good and over priced. Wait staff not very pleasant. You need to take a good look at this hotel from a guest perspective one who travels for work we want the comforts of home.
February 10, 2014
Rated 2 out of 5 by SK1000 Internet in the room not worked
My internet (both wire and wireless) in the room did not work. After working over the phone with tech team, the problem did not get solved. Tech team escalated to the 2nd tier support, but no one ever called me back. I had to attend my morning conference calls without any slide deck since I could not get to my emails. This is too bad. As a business traveler, without internet in the hotel room, you are pretty much dead in the water. Then I reliazied my hair dryer did not work after coming out of shower!!Later I found out all the wall sockets in the bathroom did not have power!! Not a pleasant stay by any means!!
August 31, 2012
Rated 4 out of 5 by Southwestmike Incorrect billing
Overall a great facility with very attentive staff. However, my final bill was not as quoted by my corporate headquarters at Southwest Airlines . Southwest said I would be paying 56.00 per night but I was charged 66.00. The checkout operator on the phone was nice but said she would have to research it. Since I was pressed for time I had to leave without resolving the issue.
July 26, 2014
Rated 3 out of 5 by Jim78659 Well Located
The hotel is well located, close to the exposition center and Dallas Area Rapid Transit rail center. The hotel is understaffed, it took us 45 minutes to check-in (only 3 of about 6) stations open at 4:00 p.m. on day of start of convention. Hotel restaurants have limited offerings at typical high hotel prices. Only 2 of 4 elevators were working in south tower so waits at meeting start times were too long. Rooms were well decorated, but on small side. Worst of all were electronic keys for rooms. I had to get 5 keys to get 2 that would work, Even after getting new keys it would take 3 to 10 tries to get room doors to open. Friend had to get new keys 6 times to get her door to open .
March 25, 2014
Rated 1 out of 5 by Marvin133 Availability of Supervisors
I called this a.m. since when I talked to the hotel yesterday they told me supervisor would call me back. I was shocked to learn that the economy has hit the Sheraton to the point they have no supervisors on duty until 3 in the afternoon. When I asked the individual I talked to if a guest were to walk up to the front desk and ask to see a supervisor what would happen? Corey's reply was she would have to have a supervisor call them. There is NO management in the hotel until 3 p.m. each day. WOW. The lesson is never go to a Sheraton with problems until after 3 p.m. There is no management in the hotel until then.
October 22, 2013
Rated 2 out of 5 by Brazos Poor Service 7-24
Hotel staff informed me upon check-in that no rooms were availabe with King Size bed, although I had pre-paid for one. Why does your system let you pre-pay for a room thats not available??? After me going round and round with them, they did have rooms with KS beds available and put me in the north tower. Room did not have adequate towels, room service had to be contacted twice before anyone brought more towels. Bathtub did not drain (at all) after showering, I was standing in 3 or 4 inches of water. No one informed me of a $21 Parking fee. Poor all the way around. I would not and will not recommend this Hotel.
August 31, 2012
Rated 5 out of 5 by USATraveler54 Best Conference Hotel
The Sheraton Dallas Hotel offers everything from business to vacation. Gracious hospitality; conscience staff; most comfortable, clean guest rooms; fabulous health facilities; great meeting space - all qualities of a superb hotel facility.
July 31, 2014
Rated 1 out of 5 by LAOMK Restaurant and Double Charges
I was charged $100.00 more prior to my checking in for a total of $266.00 when the hotel guidelines stated 1 night's stay required; & charged an additional $92.81 at checkout. I will not be staying at this hotel for next year's visit.
While eating lunch at Kitchen Table Restaurant there at hotel, it took 30 minutes after me & my friends provided the waiter our payment to get us checked out; & restaurant wasn't even busy.
July 21, 2014
Rated 1 out of 5 by rghy2 I would never stay here again.
Several people I know got food poisoning, had stuff pilfered from my room, found a possible bed bug in my room, and had someone expose himself to me in the lobby without any follow up from hotel staff. It was a complete nightmare. On the plus side, the mattresses, comforters, and pillows were incredibly comfortable despite being dirty and stained.
July 26, 2014
Rated 2 out of 5 by Scheile5 Not what I expected. Needs Improvement.
On August 9th my husband and I stayed at your hotel in celebration of his 45th birthday. We are local and could have driven home, however wanted a special night away from the children and stress. I had found your hotel online and it looked lovely based on the marketing presented. Upon initial arrival I was very impressed with the remodel and class of the hotel. Upon entering the room it was really hot, so we went to turn on the air, and it came on however was not cooling the room quickly or making much progress. It was too hot to stay in the room so we decided to go downstairs for a cocktail and to wait for the room to cool down. We visited the draft lounge where we had wonderful drinks served by Timothy. Overall no problems noted. We decided to go to The Rustic offsite for dinner and some music. We were walking out and asked the valet if there were cabs available or if we should call one, and they pointed us to a black suburban parked at the edge of the valet entrance. They said that Earl was a private shuttle and could take us, that he was their preferred guy. We got in the vehicle and noticed that there was no meter as he took off. When we arrived at the destination only 1.3 miles from the hotel he said it would be $20.00. We were shocked, so decided on the way back that we would just take a cab. After dinner we arrived back to the hotel and found that our room was still an unacceptable temperature. We waited about 5 minutes and called guest services. They sent a maintenance man that was very nice who told us that he could get us a box fan, but that this was an old hotel and that the AC just has a hard time. We accepted and made it through the night with air movement. I would guess that the room never reached a temperature lower than 76-78 range. I keep our thermostat at home at 73 with ceiling fans, and other than the box fan there just was no air movement. In the morning when it came time to check out, I looked for a folio under the door for charges that we had incurred however there was no receipt, so I called guest services again and asked about reconciling our statement. Upon being told about the charges, I let her now that there was an extra charge from the Draft that should not be there. She said let me pull the receipts to verify and I will call you right back. No one called back so we went down to the front desk where there were many people checking in and a long line. I waited in line to repeat what I had before and asked about the charges. The front desk associate was nice, however said she would have to get a manager to assist her and she would also have to look for the receipt and we would have to wait. We stood for another 15-20 minutes while she was in the back. She said she would remove the charge and that they could email me a receipt. I asked to see it now, and she said that she was unable to provide. She said that the manager Katie was unavailable to come out and correct. She gave me the managers name and number and said that I would need to call her. By the time that all this had occurred we had went from trying to resolve it at approximately 10;45am to finally leaving the front desk at approximately 12:20pm. I was very frustrated and called Katie the manager. After speaking with her she agreed to remove the disputed charges, and said that she would look into the issue woth the shuttle driver, and credit me that $20.00 which I did not ask for. My husband and I have both been in hospitality industry and understand that you can't please all 100% of the time, however expect much higher standards from Sheraton as we have stayed in them before. This was supposed to be a relaxing and romantic gift for my husband that turned into wishing that we had just drove home and stayed in our airconditioned bed,and didnt have to deal with the stress of all of the hassel involved. I would be willing to give this hotel another attempt to make it right, however this was very disappointing.
August 11, 2014
Rated 2 out of 5 by TreyIII Dissapointed
As a frequent traveler I have learned what to expect from a quality hotel chain like Sheraton. This hotel was very diassapointing. To start with there was no parking available for club level patrons, no valet to carry bags to room. placed in a none club floor originally and had to move, the entry hall light and TV did not in our room. AFter dealing with this the rest of the night was ruined. The hotel is very outdated also and the fact that club level members have to literally walk to another building chnages elevators multiply time to get to the lounge is unacceptable. Plus when we went to have breakfast on a Sunday morning they shut it down at 9:00 am, who does that on Sunday.
November 14, 2012
Rated 2 out of 5 by FromLA Food was pretty bad
overall the staff was nice, pleasant and very accommodating. Areas for improvement include the food.. I ate at the sports bar restaurant and the food was something that i might expect at the airport. I think the fries were frozen out of a bag and then stuck in the oven for too long. The food from room service was overcooked too. the other disappointment was the cost for little things. i had my office send me some business cards and the hotel charged me a $9.00 handling fee just to have me pick them up at their business center that was closed on 2 separate occasions when I initially tried to collect them.
February 24, 2013
Rated 4 out of 5 by Jennifer28 Unsatisfactory Room
The hotel was beautiful and I enjoyed the amenities and location. However, my room was highly unsatisfactory. I had two main issues. The first, there was an awful humming noise coming from the hallway (I stayed on the 25th floor SPG floor). This noise would cut on and off every 10 seconds. I might have slept for 3 hours due to this. This noise prevented me from enjoying my room and I wanted out of there as fast as possible. Second, I could not get internet in my room. I was willing to pay for it. But I was on the phone with hotel tech support for over an hour. Their only suggestion to me was to go use the internet in the main lobby. I was unable to work from my room my entire stay.
July 30, 2012
Rated 2 out of 5 by AbbyM This hotel was understaffed
For the price that I paid to stay at this hotel, I expected ALOT more, the room was great however the hotel was way understaffed and not very accommodating to the volume of guests they had, I waited at their restaurant (Draft) for 1 and half hours to feed my child as there was dance competition in TX for the weekend, I was very disappointed with my stay. Saturday night I tried to call for room service and the phone rang for 30 minutes, I had to go down to another restaurant in the hotel (Kitchen Table)To order food for dinner and was charged An excessive amount of money for a to-go order. ....not happy.
March 5, 2013
Rated 1 out of 5 by Cyndi43 Undesirable
I arrived to a large line to register and wait. I was given the wrong key and had to return to request a new key. The air condition did not work and my bed was full of ants. I called for air repair 3 times prior to mid night and as the results of ants demanded a new room. The second room which I was given still had a non working air conditioner which was not addressed until the second day of my stay after 5 PM.
July 19, 2014
Rated 4 out of 5 by Bryan101 Hotel was very clean.
I had made a reservation for my wife and I and another couple. At check-in there was several members of staff so the line moved quickly. It was after 3 and the staff member said the rooms that I had ordered with a king bed was not available. All were gone. I had made the reservations a month ahead. We had to ask if we could have some compensation by having free parking. Hea gave us $10 off. Then the nice room had a view of a wall. I made reservations through the hotel and not priceline and feel a little cheated. That being said. The bed was comfortable, the air worked great, nice tv, and nice bathroom.
August 8, 2012