Rated 5 out of 5 by Ginger529 A Little More Heat & a Little Less Mood Lighting
Overall, a really great stay! There were only 2 things that needed improvement, that being the meeting room temps were frigid at times (sometimes below 65 degrees). While this isn't necessarily a bad thing, it's difficult while you're in a room for more than an hour at a time. The other thing is the bathroom lighting as part of the mirror over the sink. Although the aesthetic is quite striking, applying makeup was very difficult. I had to use a mirror propped up on the desk extension & hope it would get light enough outside so I could apply makeup.
October 11, 2014
Rated 1 out of 5 by Trip101014 IF you want to stay at a frat house - opt for the Sheraton
College fraternities and sororities camped out and laying on the hotel lobby floor with beer coolers and pizza boxes. Beer cans in the elevator, girls passed out at 11pm in the hotel hallway. Experienced no sleep b/c the guests in the rooms on either side were up all night body slamming furniture and walls. Called hotel security twice - nothing was done about it - or if someone did address it was never fixed. Will never stay at a Sheraton again. You failed.
October 13, 2014
Rated 1 out of 5 AVOID
Bad check in experience as I was kept waiting in the SPG line whilst 3 people got seen before me, Then I got given my key for room 2777 CENTRAL tower and when I got there the room does not exist. I went back to reception and they apologised and sent me to North tower. I decided to go to the lounge for a drink but the lounge is in the central tower so down I went and then across the hotel to the lift to go up to the 27th floor for the lounge. THe manager told me the front of house staff should have informed me that the Tower rooms had king beds but no lounge and the central tower had a lounge but no king beds! They didn't and clearly staff training is an issue at reception. Back in my room and it was freezing. The aircon was broken and there was also no ironing board and I needed to iron a shirt to head out. I called down and a board arrived along with an engineer to fix the aircon. However the board they brought was broken and the engineer told me the room would take about an hour to heat up. It's then that In decided to cut my stay short and I have gone online and booked another hotel, The rooms here are supposed to be remodeled but they are tired and lack a proper desk, This is the first Sheraton I have ever checked out of early but it really is to be avoided.
October 21, 2014
Rated 5 out of 5 by Kat15 Great week stay
Used and impressed with Efrogg Transportation for we did short hops to restaurants and CVS,,,Room was very comfortable and Room attendant was very good. Enjoyed knowing when I returned to room in evening it would be fresh and cleaned. Seemed Restaurant was a little limited and expensive, would have been nice to have a sandwich shop alternative as you had with Peets coffee shop.
October 19, 2014
Rated 3 out of 5 This hotel has excellent room service
The food items that we purchased through room service were excellent. We ordered the steaks.
October 20, 2014
Rated 4 out of 5 Housekeeping service
I arrived on Thursday, by Friday night I had not received any service so in the evening I had to call to at least get clean towels for Saturday morning.
October 20, 2014
Rated 2 out of 5 by TMT2002 September 2014
I was a guest in Sept 2014 for 2 nights. When I arrived to my room the bathroom was filthy. There was hair and dried up soap all over the counter. Hair on the floor and in bathtub and the bathtub had not been cleaned. I have pictures of the washcloths that I used to clean with and gave them to the housekeeper. She was even shocked. The glass desk top was smeared with some kind of sticky substance.
October 18, 2014
Rated 4 out of 5 by Chani11 Nice hotel, bars crowded with young people, signage needs work
The hotel staff was very nice. It is difficult to navigate through the hotel, it is especially difficult to find the proper bank of elevators. If the burden of finding these is placed on the staff, they need to be better trained. Otherwise, MAKE BETTER SIGNS. The signs in general were confusing-- for example, a sign for registration pointing toward a wall. Also, the free computers and printers, which is a very nice benefit, work only sporadically. I found 1 combination of computer/ printer of many that actually functioned. Finally, the lobby level was very crowded and noisy (with young people at the bars) every night. Otherwise, the hotel was nice and and the rooms comfortable. Again, staff was quite polite and helpful.
October 14, 2014