Rated 5 out of 5 by SWAPIT Great hotel
I stayed at the Sheraton for 6 days and my stay was great. The room was comfortable, great beds and pillows! The cleanliness of the hotel was great! The only thing that needs improvement is the restaurant needs more help. The food was slow to come out and it was cold when we got it, but the sweet potato fries were excellent!!
July 5, 2014
Rated 1 out of 5 by ConcernedPatron Hmmm... Erroneous charges
Had two rooms at the Sheraton Downtown Dallas the last weekend of June 2014. The rooms were fine. Paid for everything in CASH because of things like this -------> First, I went to checkout on Sunday and they tried to charge us $70 more than the rate we had agreed upon for the second room. The clerk went and spoke to her manager behind closed doors and got the mistake 'resolved' (just a mix-up on their end they stated). That Monday I received an email from the Sheraton saying thank you and to please come again. Then, we check our bank statement and we have an erroneous $300 charge to our credit card with no explanation. Sheraton what is the deal?? This is getting ridiculous.
July 2, 2014
Rated 4 out of 5 by lindseyslbktx This was a great hotel for conference attended
I stayed for a conference and was pleased with the hotel and conference center. The meeting rooms were easy to get to and the room was great too. I attended with my family and the kids loved the pool! The pool was a little chilly for being the end of June, but I appreciated the fact that it was in the shade for the time of day they swam. We did have some issues with our key not working in the parking garage, but they were resolved. I am awaiting resolution on my final bill and hope this is also easily resolved so as not to affect my review for this hotel.
July 1, 2014
Rated 4 out of 5 by Tom19 This hotel has some great staff.
We especially appreciated the man that helped us a couple of times when we were lost or turned around. He did his very best & when we saw him later he asked if we were able to find the place we needed to go. All of the staff were pleasant & helpful but he always had a smile and you could tell he enjoyed his job.
Our main problem was the cost of meals. It was more than we could afford. We did get one breakfast delivered. We thought it would be around $20 but all of the fees that were added on brought it up to above $30. The lady that delivered it was cheerful, sweet & helpful.
June 29, 2014
Rated 5 out of 5 by Marine782 Weekend Relaxation
My wife and I spent the weekend at this Sheraton Hotel and had a fantastic time. The food and service at both Draft and the Kitchen Table were absolutely first-rate. Concierge was helpful with directions, check-in was quick and easy. Ronald in the Club Lounge was helpful and a delight to talk with. We will definitely be back in the Fall.
July 15, 2014
Rated 3 out of 5 One issue after another
The hotel is nice and clean. The staff is helpful but not everyone was friendly. The bed, sheets, and pillows were amazing. This is were the good things end and the not so good follow.
The first thing that came up was the room not cooling off. I set it to the coldest temperature (65) on a weekend where it was 100 outside each day. I bring an alarm clock with me when I travel (it has a built in temp gauge) and the room didn't cool past 74. I couldn't even use the covers when I slept.
There is a parking garage, but it was very full. So when I went to leave, my key wouldn't open the gate. It said key not valid. There is no turn around. So I had to get out of my car, ask everyone to back up. I pulled to the side while everyone left. I drove back up to the nearest spot (3A). Went back to the lobby, the front desk person was not very friendly, they ran my cards through the computer and said they will work now. Guess what, after getting to the bottom of the garage again, they didn't. Had to pull off, drive back up the garage, walk down to the desk again. The whole ordeal took about 35 minutes. Just to leave the parking garage.
The next morning I put the Do not clean room sign on the door because I like to decline room service to get reward points. I come back to my room at 2:00 just as the maid was leaving my room. Yep, even though I had the sign on the door, she still cleaned my room. Towel on the ground means change it, towel hung up means no thanks. Well not here, took all of my towels. Took the ice bag that was in use and didn't replace it. The hotel was quick to reward my points anyway, but that was the final straw in a poor stay.
Overall, one of the least enjoyable hotel stays I've ever had.
July 16, 2014
Rated 5 out of 5 by SGCwoo2014 Spacious and comfy
The hotel has great rooms, great views and tons of meeting space.
July 15, 2014
Rated 1 out of 5 by SGC2014 No Internet at Video Game Convention
The staff was amazing and the room was perfect. I stayed at this facility as part of a video game convention and the internet in our room was down the ENTIRE WEEKEND! We called tech support 2-3 times to no avail. It pretty much ruined our plans for the weekend.
July 14, 2014