シェラトン・ダラスホテル

  • アメリカ合衆国
  • 75201
  • テキサス,
  • ダラス
  • 400 North Olive Street
  • マップ

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Rated 3.4 out of 5 by 1203 reviewers.
Rated 3 out of 5 by Not bad, but disappointed in accessibility to everyday items at any hour and details i do not have time to complete June 26, 2014
Rated 1 out of 5 by Never Cleaned My Room/Resturant Issue This hotel never cleaned my room in the three nights I stayed with them. Also, had dinner with customers and the waiter forgot to place our order after we waited for 30 mins without him coming back. June 22, 2014
Rated 5 out of 5 by Great Accomadations The Sheraton in Dallas had an excellent staff in a very friendly environment. The amenities were great. Our week was enjoyable and very pleasant. June 23, 2014
Rated 2 out of 5 by Poor Customer Service I had a bad experience from the beginning with the Sheraton staff. When I booked my room online I was never received any glaring notice that the room was non-refundable. A week or two later, I was needing to upgrade rooms from a king bed to two queen beds. I know there was availability, but Im thinking since my platinum membership has expired. I was not top priority. Upon arrival, the air conditioning in the entire building seemed to be turned off. Very Humid and stuffy. When I was ready for bed, the room had trouble cooling down and the service team sent up by the front desk was less than helpful. October 15, 2013
Rated 2 out of 5 by The hotel decent Though the roomw as decent, I would not recommend it. Was placed in rather compact room. The maids skip a whole dayof cleaning. I was not impressed. June 23, 2014
Rated 2 out of 5 by The hotel facilities put your staff at a great disadvantage The staff was very courteous as they overcame the hotels facility limitations. Unfortunately, the facility limitations are massive. My shower didn't drain, there was no coffee machine in my room, the plywood bedframe broke and my bed crashed to the floor. During the flooding I had to leave the conference I was attending to assess if my room was wet, fortunately it was not but the hallway 15 ft from my room had water pouring in from the ceiling. Many other conference attendees stated they had similar issues with shower and/or sink drainage while others said they were routinely left without towels. Your people were helpful, but I feel for them having to work in this environment - fix the facilities. March 5, 2014
Rated 4 out of 5 by week long stay The rooms and staff were great. The corridors although were renovated not long ago already look tired and worn. June 23, 2014
Rated 5 out of 5 by NICE HOTEL WONDERFULL BEDS, NICE DOWNTOWN LOCATION June 24, 2014
Rated 1 out of 5 by Room Air Conditioning did not work. In Texas. The room was lovely and about 88 degrees when we got there. This hotel uses automatic sensors to turn off the A/C when no one is in the room. We turned the unit on and it failed to cool the room. Went away for our overnight event and returned at 5:00 AM - and the room was STILL 85 degrees, and did not noticeably cool off through 10:00 Am when we left to check out. This is the SECOND YEAR in a row where this has occurred. I was hoping that THIS year the air conditioning would actually work. Staff was good, area was nice and clean, but the bloody hot room made the entire experience unpleasant. September 2, 2013
Rated 4 out of 5 by awesome gym probably one of the nicest gyms I've ever used in a hotel before. June 23, 2014
Rated 2 out of 5 by This hotel has issues Front desk was unprepared for check-in and seemd surprised that the staff were doubled up and had roommates. They tried unsuccessfully on multiple attempts to offer a "king" room and bring up a cot at no charge. Front desk repeatedly extended keys to the 1st roommate and when the 2nd roommate checked in then the new keys cancelled the first set. There were many persons who returned many times to the front desk to get corrected sets of keys. Guestroom internet connectivity service was poor. There was unsufficient bandwidth to allow guests to work in their rooms, getting kicked off the service every 15 to 20 minutes and the wasted time it took to re-connect. Service in restaurant outlets were slow. February 9, 2014
Rated 2 out of 5 by Not a good experience The hotel needs to be renovated June 23, 2014
Rated 4 out of 5 by Noisy Toilets Newer style toilet was extremely noisy. Housekeeping had issues not replacing items on a daily basis: missed bath floor mat three days; only replaced body wash once in nine days; stingy with replacing regular soap. Having sink in bathroom really inconvenient for two people who need to be in the bathroom at the same time. Boxes in cabinet used as clothes drawer kind of cheesy. Having to pay for a refrigerator at this level of hotel is not guest friendly. However, the beds were very comfortable as were the pillows. Location convenient to DART. Concierge very helpful. Overall, a good experience. July 7, 2013
Rated 2 out of 5 by great potential w/average accommodations i was so excited to stay at the Sheraton Downtown in Dallas and was thrilled with the view and the city. the room barely had enough towels not enough soap, cups, and no amenities other than shampoo and conditioner. Not only that but i asked for a late check out and the operator begrudging ly gave it to me - however my key was turned off prior to the time of my check out and i had to high tail it down to the registration desk - cut in front of other guests and asked the person at the registratioin desk to correct this as i had people waiting for me to transport me to the airport - that was inexcusable! i was only waiting for transport and didn't want to wait in the lobby that was totally rude! October 22, 2012
Rated 2 out of 5 by This hotel needs improvements Room hot - Engineers were great in trying to fix but could not keep it cool. We had to request wash clothes EVERY night as housekeeping never left any. The bathtub was slick and both me and my wife almost fell down until we put a towel in the tub to keep from slipping. The room and bathroom were not designed for guests but for looks. There was absolutely no place in the bathroom to put my toiletries or my wife's stuff. We had a one week stay and the drawer space was not adequate for a long stay. Overall the room was roomy and very comfortble in-so-far as spaceousness was concerned. The management was very accomodatng but not able to get houekeeping to leave the proper linens for use each day. January 31, 2013
Rated 2 out of 5 by This hotel needs improvement I stayed at this hotel 4 years ago and then again last week. The same problems exist now that existed then. The parking garage needs a lot of improvement. You can get in but you can never leave. Seriously. Last time it took us 10 tries, 10 trips back into the hotel to ever get our car out. The thermostat in the conference rooms and the hotel rooms needs to be fixed. It is either way too hot or way too cold. My reservations took me four tries to ever get anyone to confirm them. I literally called each day for 4 days to confirm. Spent at least 2 hours on the phone waiting for someone to find my reservation. These are things that can be fixed and should be fixed. Then this would be a great hotel. June 26, 2013
Rated 4 out of 5 by Housekeeping questionable As one person staying in a room, one washcloth seemed o.k. but thought I should at least get two, one for my face, one for the shower. After the first night I returned and had no washcloths! I was tired and washed my face with a handtowel and left a msg. for more washcloths please. I got four washcloths and neatly folded on the tub in place of a bath mat was a handtowel. There's no way the person folding it neatly into a decorative fold screwed up. My friend a floor below said she got no more washcloths the whole stay! (3 nights). Really???: Another friend staying there said she heard you have to tip after the first night to get good service. That is just plain shabby and they should be fired! January 22, 2013
Rated 1 out of 5 by HORRIBLE! A few issues -- one was the room itself. The bathtub is pushed up against the counter so there was no way to fully pull shower curtain and the tub was so narrow that the liner just attached itself to my body - -DISGUSTING! Next, the light to the bathroom was by the door -- seriously??? When I checked in, there was a semi-full diet coke bottle and empty cracker wrapper on the desk and the bathroom trash had not been emptied. Lastly, there was one washcloth in the room when I checked in and while towels were provided the next day, no washcloths were provided. Overall, not a good visit and I would NOT recommend this hotel based on poor housekeeping expectations and physical space of the room - made no sense. March 10, 2014
Rated 4 out of 5 by bar area My wife and I stopped for a night cap at the bar one evening. I had Wild Turkey on the rocks and My wife had a glass of pinot grigio. I knew but my wife was treating......when she saw the total she thought we ordered 2 of each. Yeah, $13.00 for two fingers of bourbon makes me say "never again" and she was quite aggravated to pay $10.00 for a glass of wine. No wonder the bar was empty. Never again. NEVER. June 7, 2014
Rated 1 out of 5 by Worst experience at any Starwood hotel I have been a Starwood member for many years and this was by far my worst experience with almost any hotel. Valet was full self parking was almost full line to check in was huge and they didn't display priority check in for gold and platinum members there was no service because they were overbooked and overwhelmed. The bed was fine though I requested a king room and they only had doubles the room was clean but I could not nor ever recommend this hotel Further more my faith in Starwood itself is shaken I will think twice about booking there are other options which I will now have to consider June 27, 2012
Rated 4 out of 5 by Friendly folks everywhere During our stay we found that not only was the hotel staff very friendly but all of the residents in the area were very nice and helpful with directions etc. The DART trains and Buses are right outside the doors so transportation is very convenient and inexpensive. The television in the room was new but the system did not work well and the signal/picture was poor. Only real disappointment was that Internet is NOT included with room. I appreciate the recycling efforts and a great dayly option to opt out of room service, in return you get a $5 voucher to use at any of the stores in the hotel. July 10, 2012
Rated 2 out of 5 by Disappointing stay Overall, I found the customer service at this hotel terrible. First, despite two bellmen at front entrance, there was no offer of luggage assistance. First room assignment had no air conditioning. Although the thermostat was set at 65, there was no air blowing. After unpacking and no improvement in temperature, asked to change rooms. Again no offer to assist with luggage. I checked out new room before moving belongings, same thing. No air. Went back to front desk, was escorted by front desk rep to another room in same tower.....room keys did not work. After wasting 2 hours of my time, finally got assigned to a more comfortable room in another tower. But again, no offer to assist with luggage. Overall, the staff in hotel and all restaurants were not friendly or helpful. May 13, 2014
Rated 5 out of 5 by Great Customer Service The club level rooms are very much worth the extra cost. The wait staff in the Club Lounge ,Center Tower 1, Floor 27 were excellant. Ronald and She' made me feel like royalty. Great Starbucks coffee, good food and beverages too! This is a busy hotel but they still give individual attention. Good job. June 13, 2014
Rated 3 out of 5 by Several Issues first of all, AC in the guest rooms needs work. I had my AC set to 65 and I doubt it was ever below 78. The room was totally uncomfortable because of that and everyone else I spoke to said the said. Yet the conference rooms were freezing! Go figure. BUGS - yes, there are bugs all over that hotel, inside and out. GROSS! Also I just got my receipt via email (as your computers were down when I checked out) and my bill is wrong. But it's Sat a.m. and I have to wait until Monday to have it fixed. Not amused! Hotel is looking its age too. Sorry - wish this had been a more positive experience. June 15, 2013
Rated 2 out of 5 by Bad Stay I have stayed at this hotel 2 times now and will not be going back. The fist night I did not have any wash clothes in my bathroom, the second night, I came back to a dirty towel left on the floor inside the door and no bath mat. I did however get wash clothes. I called down stairs but they just sent me more towels. I found complimetary water the first night but guess you ownly get that for one night because there was no more the second night. The valet parking was a joke. They really need someone to direct traffic and lear what 5 minutes actually is instead of just saying it to say it. October 3, 2012
Rated 4 out of 5 by Room comfort When I arrived to my room , my refrigerator did not work, the air conditioning or the remote control. The remote control battery was replaced. An attempt to fix the air conditioning was made; however, the room was never cool at night causing me to sweat at night. The refrigerator was never repaired which meant I was unable to take advantage of my week long stay. June 7, 2014
Rated 5 out of 5 by I enjoyed my 4 nights there. Everyone was very helpful. However, I didn't get my room serviced on Friday. The housekeeping staff person knocked on my door after 5 pm to clean, but I was relaxing on the bed and told her no service was needed. I was the only one in the room and so had clean towels. I was surprised that it hadn't been serviced. I left the room at 6:50 am and didn't return until 5 pm. Since I can't walk right now, I was exhausted and trying to rest for a few minutes before leaving to attend a 6 pm meeting. I just couldn't get up off the bed when she knocked to have her make the bed. March 16, 2014
Rated 3 out of 5 by Room was falling apart The closet door was completely off it's hinges just sitting on the floor leaning against the closet opening. When I told the front desk, they said they would send "engineering" the next day while I was at work. When I came back the door status was not changed, but there was a piece of notepad paper laying on my desk with all kinds of stuff written all over it that was not left there by me. They wanted to charge me for internet access, but that ended up being comped since the closet door was never fixed. For a place that wanted to charge $239 a night, this was a pretty low end room. March 1, 2013
Rated 3 out of 5 by Mixed feelings The room was fine, bed comfortable. Very disappointed in the pool and pool area. Fitness center great . Asked questions/directions from cons. desk and was given total misinformation. Meeting rooms were freezing. Fire alarm went off and they were unable to disable the blinking strobe light through the whole meeting. No announcement or explanation regarding fire alarm. June 6, 2014
Rated 5 out of 5 by confort of hotel I really enjoyed my stay at your hotel. the room was well prepared and clean. The staff was well service oriented. June 17, 2014
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