シェラトン・ダラスホテル

  • アメリカ合衆国
  • 75201
  • テキサス,
  • ダラス
  • 400 North Olive Street
  • マップ

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Rated 3.4 out of 5 by 1264 reviewers.
Rated 4 out of 5 by Huge hotel, unbelievable gym Stayed at this property for a conference. It was a huge hotel - three towers @ 39 floors each! Multiple banks of elevators made getting to your room quite speedy except when an elevator was down. I loved, loved, loved the gym - it could be its own private health club. Only complaint was the A/C in the room - I could not get it to get cool enough ... might be something to do with the automated settings. May 29, 2012
Rated 5 out of 5 by Overall my stay was great Most impressive was the woman who checked me in. Wish i had her name. She was great, very welcoming with good sense of humor. July 31, 2014
Rated 5 out of 5 by Experts at handling large events I've stayed at this hotel for a large annual event for many years, and the staff and facilities continue to meet or exceed expectations every year. This was the easiest year yet for quickly processing and moving people, and every staff member I met was cheerful, courteous and professional. The only thing that continues to be substandard is the low lighting in the guest rooms, especially the bathrooms. November 25, 2013
Rated 5 out of 5 by Very Nice Property Victor in sales ensured that we had the best possible stay. He was extremely helpful, and I look forward to working with him again. The Draft Media Sports Lounge is by the the nicest hotel restaurant hotel and bar I've seen. Their TV set up is unreal. The Club Lounge is very nice as well. I highly recommend this property to anyone looking to hit the main street bars or heading to Six Flags Over Texas. September 22, 2013
Rated 5 out of 5 by Great Customer Service I was staying at the Sharaton while 2 massive conferences were happening downtown. The staff was friendly and patient with my needs and questions although they were extremely busy. By mistake, I requested a 1 bed room and I ran up and spoke with Jane and she took special care of me ensuring the room satisfied my needs. It was updated fresh and clean. I would definitely recommend this hotel for others! September 2, 2013
Rated 2 out of 5 by Not worth the price Over all this hotel was ok but just not worth the money. I was there in a conference group rate which was still over priced so the regular price is out of this world for what you get. It was really just a lot of little things that made the price just not match the quality of hotel the Sheraton is supposed to be. For example I had to slam my door every time I shut it in order to get it to close (rm 605), my toilet seat would not stay up which was very inconvenient when I had to pee. I brought food for my meals to warm up and there was no microwave for me to do that. They charge $20 to have one brought to your room no matter how long the stay. Again I understand all of these examples are just small but they are the type of things you would not expect to see at a Hotel that you pay that much for and one that has a rep like the Sheraton. It was not bad you just dont get what you pay for. August 6, 2012
Rated 5 out of 5 by Extra Days Had to stay an extra couple of days after business trip. Staff and experience was great. The club room was nice. Sara was especially helpful with places to go. July 27, 2014
Rated 1 out of 5 by This hotel needs improvement I stayed at this hotel for four nights for a work conference. I had many problems with the hotel. I parked a vehicle in their parking garage and paid for parking which was suppose to allow in/out privileges in the parking garage. It did not work the first time in getting out of the garage, so I paid to get out of the garage. I attempted to talk to the concierge about this and was quickly told they could not handle my request and told me to talk to the front desk. The front desk said they reprogrammed my key and that I would then have to talk to the valet personnel to have the parking charge removed. The valet were extremely helpful and courteous and removed the charge. The next day I attempted to leave the parking garage and once again I could not get out with my room key. I used the intercom to contact somebody and after 3 minutes of it dialing I finally reached a person who opened the gate for me. I gave up on getting the key fixed and did this every time I left the parking garage which was very annoying. My room safe one morning would not open and I waited for an hour for maintenance/security to open it at which point I had to leave since I was there for work purposes. I contacted them again later that day, after being deprived of items in the safe such as my wallet and cell phone, and they came to the room and unlocked it in 20 minutes. Also, during my stay the cleaning staff was very hit and miss to the point I just gave up on having my room cleaned. On top of it all, the room was tiny and in need of renovations. I would highly recommend that you stay at a different hotel or at the very least do not stay in the south tower of this hotel. There are two other towers at this hotel and I believe the north tower was renovated in the last couple of years. I'm just glad my work paid for this hotel stay and that it did not come out of my own pocket. August 21, 2014
Rated 1 out of 5 by Terrible Experience When I checked in my room it was 85 degrees and would not go down. After 4 visits from the repairman, the air conditioning was broken so only one day out of 5 was my room remotely comfortable and never was I offer a new room. The bathroom had sticky orange goo on the floor when I checked in and after having the room cleaned was still there when I check out. No clean linens at all the whole time!!! February 22, 2013
Rated 5 out of 5 by Valet Parking This was a great stay everything and everyone were top notch. I really appreciated the Valet parking guys. They were quick to take and to retrieve our car for us without any hassle, very polite. Even when we first arrived and things were crazy for them. They were cool and efficient. They got our luggage to our room and picked up on our departure. Excellent!!! Check in and check out very efficient. July 25, 2012
Rated 2 out of 5 by Staff is friendly but the building is crap!! I have stayed at this location twice this year, each time for one week period. I though I was lucky by being put in the north tower this time, but luck was blind. There was electrical issues that left most of my room with out power. This would included my TV and my AC. The staff was friendly in dealing with this issue but because the hotel was over booked, they could not move me to a new room. I fell asleep with the maintenance staff in my room still working around 11:30pm one evening. I am sure they would have read me a bed time story had I requested but I only wanted ac. I woke up around 2:30am in a puddle of my own sweat to find that they couldn't fix my ac and call to the front desk informed me because most of the south tower was with out ac that there wasn't any potable fans available for me. I did survive the night and it was fixed the next day while I was out. My other main issue was the parking garage had issues with my room card and would not let me in or out. June 23, 2014
Rated 3 out of 5 by not worth the money Most of the room looks nice. shower stopper was broken and was "fixed" by simply taking it out. Enough scratches told me this wasn't the first time it was "fixed". Also the cover behind the shower knob was loose/broken. really small bathroom with light switch on outside of bathroom. odd. no hot water in the mornings all in all, not worth the $200 a night. stayed in better for much cheaper March 21, 2014
Rated 5 out of 5 by Great Experience The Sheraton Downtown Dallas offered a great experience. I stayed at the hotel as part of a conference with about 800 attendees. My husband also came along for the week. The hotel was very accommodating to all the guests. The staff was very friendly and the facility was stylish, clean and had a lot of meeting space in the lobby/ public area. The breakfast was very tasty and offered an array of options. Transportation to and from the airport was great. The Go Checkered Shuttle offers a discounts to hotel guests. You just have to go online and pre-pay. Taxis are easily accessed at the main entrance. The hotel staff is very helpful with getting you a taxi and making sure that you are going the right direction. The gym was clean and had a lot of new equipment. The roof top pool was beautiful and had a cabana. The overall experience at the hotel was great and offered everything that was need. June 10, 2013
Rated 2 out of 5 by Problems My reservation called for a King room. When I went to my room it had two queen beds. Complained to clerk, said all kings were gone. I told her it couldn't be because I had a king reservation. Finally, the manager said, "Oh, a King just came open!!" Secondly, the valet department lost my keys causing me over an hour delay before my departure. They rented a car for me until they found my keys. February 10, 2014
Rated 3 out of 5 by Concerns on many levels 1. We were part of a Studer Group conference and were not able to receive the group pricing. 2. The group reservations were to have been billed to a single credit card - this was arranged in advance. At check-in, that did not happen and my team was asked for a credit card - not for the personal items - for the room charge itself. 3. I provided the check-in staff information to fix the group billing issue (all being billed to one card). I checked the night before check-out and it still had not happened. I again took the item to try and explain what we needed and how it had already been approved. The front desk staff was limited in their ability to resolve the issue because the acocunting department had gone for the day. 4. At check-out I was told the issue had been resolved but when I got home, found that my personal card had been charged - so this is a issue that will still need resolution. March 4, 2013
Rated 2 out of 5 by No WiFi and slamming doors We called 3 times to have our WiFi/Ethernet cable fixed and were told each time it would be fixed within 4 hours. No one ever returned a call and it was not fixed. The room was not initially stocked with towels and the phone did not work. The trim was falling off the wall and the back of the TV was broken. The slamming doors were extremely obnoxious. Our room was also not restocked with coffee. January 21, 2013
Rated 2 out of 5 by Noisy Room Our room was next to the elevators and for 3 nights we did not get much sleep. It was like a 747 going by our room for most of the night. We asked to be moved and they did two rooms away and we could still hear the elevators though not as loud. This hotel has no insulation between elevators and the the rooms next to them. I realy don't believe that it has any insulation in the building periot. January 21, 2013
Rated 4 out of 5 by I'm just not your demographic I am a veteran business road warrior and as such I greatly appreciated the superbly comfortable bed. I am not so impressed by big convention hotels though...walking into your reception area and being greeted by an amusement park worthy line was NOT the way to win my business. Also, your doors slam...hard to go to sleep with rowdy conventioneers coming and going with their constant door slams. February 8, 2013
Rated 5 out of 5 by Sheraton Dallas I drove up to the hotel and it looked older so I automatically assumed that it just might be an ok stay. I got to the counter and learned that I was upgraded to the Presidential Suite on random since they were running out of rooms. This turned out to be one of the best nights I had in a hotel. The hotel was lively, full of energy and very clean. People were friendly. I would stay here again. March 25, 2013
Rated 2 out of 5 by Below average Day 1: I walked into my room and found a condom wrapper on the floor, next to the bed. I called and housekeeping arrived, but did not speak a single word of English and did not understand why she was sent. Day 2: My room had no air conditioner. It was hot. I called and an engineer said there was nothing he could do. Unacceptable for Dallas in August. Day 3: A bug crawled across my pillow. August 16, 2013
Rated 5 out of 5 by Great Hotel for Conferences~ Attended the Oracle HCM User Group (OHUG) Conference - staff was excellent in helping with all of my needs. Facilities were great for business meetings. My only compliant would be the absolute LACK of any shade at the pool area. It was 100+ degrees and there were no umbrellas or shady areas to sit and enjoy the pool area. As a result, it was unbearably hot and you could not sit by the pool. June 13, 2013
Rated 2 out of 5 by Not accommodating We had four people in our room. Everyday we had to request the 4th set of towels. Room was cleaned very late in the day. Called for toilet paper (an extra roll should have been in the BR to begin with) NEVER received it. (thank God we were leaving) Kleenex was soft. Ask for clean linen. Know it wasn't changed because there was a spot on the linen and was still there after room was cleaned. September 16, 2013
Rated 4 out of 5 by I enjoyed my stay at this hotel. Overall a very good stay. The only negative was I could hear others in their room showering, flushing toilet, etc. I am assuming they were in the rooms next to me. July 23, 2014
Rated 4 out of 5 by This hotel has great facilities. The valet was very helpful. Forgot the front desk girl's name but she was very pleasant. The servers and staff in The Kitchen table were very polite and made my breakfast meals enjoyable. We had a small (about 30 people) cocktail reception in the Draft Media Lounge and Antonio F., who served our drinks and pupus, was very efficient, professional, friendly and accommodating of our requests. June 18, 2012
Rated 4 out of 5 by Nice rooms. Great location. We enjoyed fast check in along with SPG recognition. Very nice room (a suite) on a high floor. Huge convention center like hotel. Great downtown Dallas location with DART rapid transit directly across the street. Rockin' sports bar in lobby. Only issue was wifi did not work in our room. I will allow the hotel a mulligan on that one. We would stay at this hotel again when we are in Dallas. October 13, 2013
Rated 5 out of 5 by Great Experiece Registration staff was so helpful in fixing my company reservation, finding my SPG number and getting me oriented to the facility. Room was very modern, equipped and clean. On site sports bar restaurant was inexpensive which is rare for a Hotel. All staff contacted even in passing was extremely friendly and made me feel welcome. PS. Largest Hotel Gym I have seen and used. Great Experience April 10, 2013
Rated 3 out of 5 by Too bad for the bugs:( Honestly, I had no problems with this Sheraton in Dallas, and there were the bugs; huge beetle/roach type creatures that were in all the restaurants! Also, after 1 day of throwing out trash and not having it emptied (I usually keep the do not disturb sign on), there were about 20 fruit flies in my room. I wish this wasn't the case, cause other than the bugs, the hotel was fine. Ah well... June 14, 2013
Rated 5 out of 5 by Accommodating from entry to exit! This was my first time staying in a Sheraton Hotel. I have stayed in many other hotels chains. By far this was my best experience - bar none. My loyalties have changed to Sheraton, and I look forward to many more. All staff were most courteous & accommodating from the reservation people to the maid service staff! Thank you for your exemplary service! My pleasure to appreciate you all! :) October 23, 2013
Rated 2 out of 5 by Im not sure if I would stay again I was not impressed with the restaurant, Draft. The food was frozen and not freshly made. They served frozen crinkle fries that were soggy :( Also my hamburger was flat as a pancake and not tasty at all. On top of that my husband's drink was spilled on his lap. I also think that for the amount of money you pay to stay the hotel should be more luxuries. However, the hotel was very clean. September 17, 2013
Rated 3 out of 5 by Pros and Cons For the most part the room was clean and comfortable. Light bulbs needed to be replaced. There was a hole over the tub and I felt like I was being watched. I was unable to reach the front desk or room service. The phone just rang and rang. We were unable to get out of the parking garage. We pushed the call button and it just rang and rang. Food in the restaurant was extremely expensive! February 11, 2013
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