Rated 1 out of 5 by Roxy Poor Staff
I had to wait 15 minutes for the concierge to stop flirting with 2 men and talking about which bar to go to. Could not find a luggage rack for 20 minutes. They brought the rack up to the room 20 minutes later. The morning we were leaving it took them 35 minutes to get a luggage rack to our room. The hallway to our room smelt bad. Very unfriendly staff!!
February 25, 2013
Rated 2 out of 5 by SpecialK27 Nice Room, Terrible WiFi
My room, which was in the newer North Tower, was very nice. It was clean and well-kept. However, the WiFi service, for which I paid $17 per day, was terrible. It cut out about every 10-15 minutes the entire week. All of my colleagues staying in the same hotel had the same experience. When the WiFi was connected, it was fast, but the signal disappeared regularly. This happened no matter which device I was using (iPad, iPhone, laptop) so I don't think it was related to my equipment.
This type of performance is unacceptable in a modern hotel, particularly when the hotel is charging a premium price for WiFi service. Although WiFi has become so essential to business travel that it is always an inconvenience when it doesn't work properly, it is easier to accept the inconsistencies when a hotel does not stick the customer with exhorbitant charges for WiFi. When a hotel charges as much as Sheraton does for the WiFi service, IT SHOULD WORK!
October 11, 2013
Rated 4 out of 5 by dewdadszzzzzz Conference
The hotel side of the conference was good. Everyone was willing to help, However, I would never recommend anyone to have a conference here. The food was not watched by hotel staff. We had to wait in a line for 20 mins while they replaced items that were cold when they switched them out. I was very dissappointed in the way the staff handled them selves.
July 18, 2012
Rated 4 out of 5 by AlEGator44 Very Nice Hotel
No issues, Work Out Room was great. Staff always helpfull Room was clean and ready every day. Very Happy and a big upgrade from my previous stays in Dallas with South West Airlines
October 7, 2014
Rated 4 out of 5 by trackshoes Agree: Club Lounge Staff are Excellent
I have never been in any club lounge (competing chans) where i felt so welcome and so well served. It made the food taste even better. I was there both on weekdays and weekend. Both staff were excellent. Gold service at the front desk was very kind and courteous well. Restaurant food (lunch and dinner) very good, with a great wine and beer selection.
May 8, 2012
Rated 2 out of 5 by blue13 staffing
This hotel definitely needs more front desk staffing and a better door key system. Our keys needed to be redone everyday. Waiting in the long lines was a waste of time and frustrating. Also with 4 in the room one would think the housekeeping would put in extra towels and cups. No. had to constantly ask. We did leave daily tips and still poor service.
August 15, 2012
Rated 5 out of 5 by Archtop2 Sheraton Downtown Dallas
This is the second time we have stayed at this hotel. The location is just perfect for us - close to the State Fair of Texas, self park across the street, easy walk to food, shopping, clubs, ect. The staff is super helpful and friendly. Nice amenities in the rooms, great view from the 21st floor. Definitely ask for a room with a view! No Complaints.
October 12, 2013
Rated 4 out of 5 by LindaCA Overall a very good experience. Would recommend.
Great location and great view. There were a few maintenance issues that seemed obvious and easy to fix. (one of the 35th floor elevator button panel needed to be re-screwed in).
The towels situation was weird - sometimes we'd get two face towels, other times there were none. Plenty of good Starbucks coffee for the coffee maker for the room.. Yummy!
January 21, 2013
Rated 5 out of 5 by csichick1908 Marathoner
Recently lodged at this locaation while running in the Dallas Rock n Roll 1/2 marathon. Great accomodations. Refrigerator in room was awesome for my morning of race prep. The hotel also supplied free bottled water in room, which came in handy for my protein shakes. I was also obliged a late check out which allowed me to shower and relax post-race.
March 28, 2014
Rated 3 out of 5 by blue13 Short staffed
This hotel needs staff improvement. Being located in a conference city with many conferences going on at the same time, there were few staff members checking in guests or tending to guest needs.. The housekeeping is either not informed , not trained or incompetent because we had to ask for towels and water daily even though we left tips and notes.
August 4, 2013
Rated 2 out of 5 by Stephen Needs updating; poor service.
The room is tired and needs updating. AC grille warped and doesn't fit right. Windows old, corroded, and in serious need of a window washing. Made having the curtains open depressing.
Worse was lack of housekeeping attention to details. Didn't replace sugar for coffee, drinking cups (at this price there really should be glasses in the room) etc.
April 28, 2013
Rated 3 out of 5 by mecham79 Not Impressed!
My room was right beside the elevator shaft so it was very noisy. The temperature in the conference was nearly unbearably cold. For the price I was charged my room should have came with free wifi, a mircrowave, and a fridge. I could get a room for around $60 per night that would have those basic ammenities!
August 15, 2014
Rated 3 out of 5 by Leelooh They nickle and dime you
You have to pay extra for every little thing you may want. $20 for a fridge. $15 for wifi for ONE device. $25 for wifi in the conference center for ONE device. Insane. Waiter at bar in the hotel lobby was rude and said it was last call while others kept ordering drinks at the bar long after we closed out. Waiters in Draft however were very nice.
December 4, 2012
Rated 5 out of 5 by Nelly65 Home Away From Home
The Downtown Dallas Sheraton is truly my home away from home. For about the last 8 years, I have stayed at 400 N Olive and feel at home when I return. The staff is wonderful, the food is great, the rooms are clean and the beds are very comfortable! They have the BEST Fitness Center I always look forward to when I can return home at the Sheraton.
April 14, 2013
Rated 2 out of 5 by Softball93 Hotel service is horrible
Where do I begin with all the headaches I went through. I will list out:
-- no water my first night
-- heat wouldn't stop blowing out. Called engineer to fix and it worked for awhile.
-- toilet paper bracket came off wall
-- no Kleenex. Called and even went down to front desk. Said someone will bring up but never did.
-- terrible room service
March 2, 2014
Rated 4 out of 5 by SLW012 Club Lounge
The friendliness and service in the club lounge was outstanding...welcomed and recognized every time I walked in. Also your IT department went above and beyond when our computers would not logon. "JD" was great on the phone, and then two gentlemen had to come and replace the modem. And this on the craziest weekend of AKon. You all were super!!
June 13, 2012
Rated 3 out of 5 by G1055 Not for the Optimistic
Not sure if it matters but, I think we were in the oldest tower. Somewhat musty smell but appeared clean...that was until we went into the bathroom. In here we found a bloody (yes bloody) napkin in the trash can.
There was no shampoo or soap in the bathroom/shower (thankfully my wife brings her own).
Other than this, the stay was pretty good.
February 26, 2013
Rated 3 out of 5 by Joy9 Hotel bathoom amenities
I was attending a convention with friends.
We all , in separate rooms,experienced a problem with not enough towels, washrags, and no shower mats. I can't imagine a downtown Dallas hotel having this kind of problem.
The staff was exceptionally friendly and helpful. I think WiFi should be available free in each room , considering the room rate.
July 18, 2013
Rated 5 out of 5 by tgar13 'Outstanding Hotel
Every time our school district travels to Dallas for the Texas FFA Convention we select your hotel because of the quality of service and professional staff! Your hotel has always been recommended to other school districts and find out it was the correct choice. As long as the convention goes back to Dallas we will always stay at your hotel.
July 14, 2013
Rated 3 out of 5 by ZeeeO This Hotel Was Less Than Expected
My expectation for this hotel was not met, it was unbelieveable that there was no microwave or a refrigerator in the room, I was told that i will have to pay if I need microwave or a refrigerator in my room, also myself and my family were very dissappointed that there was no free breakfast, which is a normal thing in a less expensive hotel.
September 1, 2013
Rated 4 out of 5 by glamourqueen MK Seminar hotel
This hotel had very nice rooms and good food. Two additions would be nice -- another mini sink in the hotel rooms -- good for multiple ladies getting ready in the morning. There was a mini sink in the rooms when it was the Adams Mark.
The parking was expensive at $21 per night.
Otherwise, a very nice place to stay.
July 21, 2014
Rated 4 out of 5 by pattiwag comfortable stay
Really enjoyed the large room with adequate heat. Bed linens quite nice. Had internet issues early on but that was quickly taken care of. Did not like having to walk thru very populated areas in workout clothes to get to the fitness center. Concierges were very helpful They were busy! Frig (especially) and MW in room would have been nice.
January 31, 2013
Rated 3 out of 5 by meh12 Stay was Ok
The room was nice and well cleaned. Windows were a little dirty on the outside, however the room has issues with water pressure. I was sleeping at 4 am and it sounded like construction was going on outside my room. I asked to switch rooms and the receptionist just said it'll go away and there are no rooms available.
July 19, 2014
Rated 4 out of 5 by Sean1095 food in restaurant was sub normai for dinner
The food in both the restaurants need to have more imagination on menu.
With all the attention with the media ( Restaurant shows etc ) today , you should re think your menus and on how they are prepared in comparison to the first cost of each entree .
The salad in the Draft came out of a bag for $8.00 ...Amazing.
thank you for listening
January 20, 2014
Rated 5 out of 5 Gorgeous Hotel
From the moment I walked into this hotel I was impressed. The hotel was beautiful and from the time I strolled up to the door the staff was helpful and friendly. I was politely greeted by at least three different staff members before getting to the check-in desk. The woman that checked me in was incredibly helpful, she had trouble finding my reservation at first, but went out of her way to call and find out what had gone wrong. She upgraded my room to a beautiful room on the 33rd floor with a gorgeous view of downtown, especially at night. The location is fantastic, walking distance from tons of eateries and attractions throughout downtown, as well as being close to the DART line.
The staff was jumping to help at any chance, including bringing up extra blankets, in less than five minutes, twice.
The food in the bar downstairs was delicious and even the waiters in there were incredibly accommodating and polite.
I would stay here over and over again!
February 27, 2013
Rated 2 out of 5 by JAO1 Understaffed
I stayed in the hotel from 08/02 to 08/04. The hotel was busy with various conventions and as a result the service was very poor. The air conditioning in my room was broken and it took 3 engineers on 3 separate occasions to fix the problem. However, when you would call for guest services it would take sometimes 10 minutes for anyone to answer the phone. Same situation at valet. No one would answer the phone. I'd get so frustrated I would just hang up. Additionally, once they would answer, they would promise to send an engineer right away and that would take another 45 minutes. Very poor service. The check-in line is always 10 people deep and two people are working at the counter. Valet is always swamped and so slow. I'd have to get out of my car and hand people keys before my car would be taken. Also, don't bother using your suite night upgrades as I was upgraded to an executive suite that was not particularly impressive and had absolutely no view.
August 7, 2013
Rated 2 out of 5 by gobe24 below my Starwood standards
The hotel lobby and public areas were very nice. The rooms were old, the towels and showers were awful the room was not clean when we got there and there were only two towels in the room. As a longstanding Starwood member this hotel was not up to standards. The general manager was accomodating when issues were brought to his attention.
October 31, 2013
Rated 3 out of 5 by DB1956 Sheraton Dallas
For $200 per night this hotel is just a bit above Motel 6. I was not impressed by anything. The towels were dirty. The large makeup mirror was broken. The TV channel selection was minimal.
September 29, 2014
Rated 2 out of 5 by Mark0629 BAD Experience
The appearance of the hotel is in keeping with the SPG image. Valet forced us to self park even though valet parking was included in the room rate. The rooms are average with great beds however the noise from the elevator motor room and continual running of the freight train elevators did not allow for much enjoyment or sleep.
June 2, 2014
Rated 4 out of 5 by VinoGurl Overall Pretty Good
Staff was very good at check in. Hotel was very organized with handling the Ambit Convention attendees. Servers in the Draft were great, especially Jose, Justin and Matthew. The only down side was the service in the restaurant. For breakfast the order was wrong and for dinner it took an hour for food to be served and it was not busy.
September 17, 2013