Rated 4 out of 5 by SirDoc63 Host
Hotel was great for Mid Winter Borad meeting.
March 1, 2013
Rated 4 out of 5 by Peri Convention
Excellent conference facilities.
July 29, 2012
Rated 5 out of 5 by DDD3 DOC D
it was great, room was very nice and clean.
October 17, 2012
Rated 3 out of 5 by BL041612 Hotel service needs improvement
I was disappointed with the staff service.
May 1, 2012
Rated 3 out of 5 by Gmar Need for more healthy food
Only thing missing is more healthier food
September 19, 2012
Rated 3 out of 5 by dmm91 not clean
bathrooms are drity and ac quit working
February 28, 2013
Rated 3 out of 5 by Hawk94 to be desired
slow elevator, need a better restaurant
February 27, 2013
Rated 5 out of 5 by Denise00 Great location
Great location close to the stadium
October 8, 2013
Rated 5 out of 5 by Pat2012 Great Hotel
Great stay. Everything was wonderful!!
August 6, 2012
Rated 5 out of 5 by Evelyn97 Comfortable stay
Staff was great. Room was comfortable
August 6, 2012
Rated 5 out of 5 by RB44 Great location
Heart of downtown with a great staff
November 15, 2012
Rated 5 out of 5 by SAK1023 Conference stay
All was done well. Would stay again
May 3, 2013
Rated 5 out of 5 by DallasMom Stay at home getaway
This hotel has everything you need!
October 10, 2012
Rated 5 out of 5 by Lhuey74 The entire staff was very gracious!
The entire staff was very gracious!
December 5, 2012
Rated 5 out of 5 by ttraveler enjoyed
nice place, Big, nice restaurants
December 10, 2012
Rated 4 out of 5 by brk1 Poor Customer Service
Argumentative Staff member
November 5, 2013
Rated 5 out of 5 by reds great place for family or work stay
Easily the best place in dallas
May 18, 2013
Rated 3 out of 5 by Debbie53 Staff was inadequate
No one answers the guest phone.
February 21, 2013
Rated 5 out of 5 by OURtrip2012 Dallas stay
Great hotel and accomodations.
October 14, 2012
Rated 4 out of 5 by david80 great service
parking was a little pricey
October 3, 2013
Rated 2 out of 5 by HumidinDallas Poor Room Conditions
The room definitely did not meet my expectations. Overall, the rest of the hotel was nice and the meeting rooms were adequate, but the room fell short.
1. My room had a strong sewer gas type smell. The smell was not as bad once the A/C circulated the room, but the A/C goes off while no one is in the room, so there was always a heavy smell when I first made it to the room. The longer I was away from the room, the stronger the smell was when I returned.
2. The hot water in the shower had almost no water pressure. There was plenty of pressure from the cold side, but as soon as the handle crossed to mostly hot water, the pressure would drop low enough that the water barely trickled out of the shower head. This meant that the shower had to be relatively cold in order to have enough water pressure.
3. The A/C never seemed to really cool the room off enough. I had to set it to 65°F just to make the room sort of comfortable. I don’t know what the temperature was, but it was definitely over 75°F even though the thermostat was set much lower. The room was also always humid even with the A/C running. The thermostat was malfunctioning (flashing a wrench sign) and had to be reset whenever I arrived. This may have had something to do with it, but it never got better.
October 21, 2013
Rated 5 out of 5 by deb47 Really nice place for the money
Nightlights needed in bath
August 9, 2013
Rated 4 out of 5 by SPGirl222 Very comfortable
I had a really good stay!
September 19, 2012
Rated 5 out of 5 by SWilson Great Staff
Staff was above excellent
January 16, 2013
Rated 4 out of 5 by jm123 Executive Director
Meeting space, gymn, etc.
January 29, 2013
Rated 3 out of 5 by annika47 Not Great for Business Travelers
I had reserved four nights at the Sheraton Dallas, but stayed one night and checked out the next day. The staff was very nice, but there were several issues with my room. I flew into town to attend several meetings for work and needed consistent internet access for projects during my stay. However, neither the cable internet OR the wireless internet worked in my room in the South Tower. I needed to get several hours of work done after my arrival and I was not able to accomplish any of it. I called the front desk twice and was told the hotel was "very full" and that I should "keep trying." After about an hour, I called the tech support line given on a card on the room. I spoke to the agent for about 30 min. We determined that the problem was not my laptop, which I knew already, and he indicated that there seemed to be an issue with the hotel's routers and that I should keep trying. The internet never worked and I ended up just going to bed. Additionally, it was very hard to keep the temperature in the room consistent -- system seems to be old -- and there was no hot water in the shower the next morning. The staff was consistently polite and friendly, but not helpful. I'm sure this hotel is great for family gatherings and other events -- since the rooms are very quiet and the restaurant is nice --- but I would not recommend it for business travelers. I checked out after one night and am staying at another brand hotel for the rest of my trip.
March 18, 2014
Rated 3 out of 5 by micaht91 Could have been better.
The entire stay at Sheraton Dallas our air conditioner flashed the needs maintenance symbol and wouldn't get cold. Called maintenance, a man came up, pulled it off the wall to "reset it" and then told us it would cool down. The king size bed was comfy, but the sheets had stains on them and instead of a traditional "bottom" sheet, it was two top sheets, so they moved during your sleep and you ended up sleeping on the dirty mattress. Again, not impressed by this. If you want a drink in the room and don't want to pay the expensive room service charge and the expensive tax/delivery fee on top of that, be sure to bring your own drinks in. There was a "vending machine" for drinks on most floors, but all were broken with the exception of the 4th floor laundry room machine that was a snack machine, not a drink one. There are two bottles of water in your room, but only one is free. The other is $4! For a Dasani* water, the whole case costs $4!! Parking is a nightmare, my suggestion, park in Bryan Tower parking garage, it's managed by platinum, and we got out not spending nearly as much on parking as we originally were told we would-- and you can walk the sky bridge between the two if you park on level 3. It was the best choice we made all weekend. At the end of the stay our room was charged $46 for parking and a bottle of water, but after talking to the front desk and explaining we didn't use their parking and didn't realize that one water was free (it had a sign) and the other was $4, they cleared the charges. Thank goodness. Don't forget to take a credit card. They hold a $50 minimum out of your credit card for "incidentals." The chill was the place I most looked forward to, and it seems if you don't stay during the week you don't get a chance to try it, it stayed closed all weekend---Very sad about that. All in all, really it wasn't a horrible place to stay, I just expected a little more class for my money. We likely won't be staying next year (my husband wasn't a fan) but I wouldn't tell people to stay away, either.
April 27, 2014
Rated 3 out of 5 by theanonymousprof This hotel needs free in-room wifi
Stayed at the Sheraton on Olive St. in Dallas recently for a professional conference. The space is good for facilitating both conference business and the meetings that are connected to it. There is a decent restaurant as well as a smaller quiet bar and a very large sports bar (considerably louder). I spent plenty of time chatting with people in both.
The hotel needs to have its technological infrastructure updated - it needs to have FREE in-room wifi as well as the "lab" in the lobby. Why have a separate business center on the 2nd floor if you have an upscale computer-lab style facility in the lobby?
There are also some service issues as well. On the day of my departure, the Concierge had yet to distribute room receipts under the door as of 6AM. Having stayed at many hotels for business, this is very late. They had an e-option as a back up, so I took that. When I was trying to leave the hotel parking garage, I could not get my room card to trigger the arm lift (so I could drive out of the hotel). I used the "call for service" button and the attendant showed up right away (6:15 on a Saturday morning, BTW).
Overall, the hotel has been redecorated to modernize it, but the technology infrastructure in the rooms needs to be added. Rest assured your competitors are on this issue.
March 25, 2013
Rated 2 out of 5 by lbloch Not Happy
We checked in on Friday 2/28/14 for 3 nights. The hotel was booked to capacity so I understand completely that it was delayed elevators and staff service. We stayed in the North tower an executive suite on the 17th floor. One of the 2 elevators was not working for almost an entire day, it literally took 25 minutes to take an elevator down. The concierge floor that I was told I could purchase upon arrival for morning breakfast, was not available for us. Contrary to an email I received before I arrived. Peets coffee shop ran out of breakfast foods. On Saturday 3/1/14 our room was not cleaned or given fresh towels, we were just forgotten! No one answered the phone any of the 5 times I called. The most upsetting thing was that I asked for a location of a bakery to purchase cupcakes for my daughters 15th birthday (3/1). The person I spoke to at the check in counter asked me how to spell my daughters name and said she would have something "special" sent to the room for her birthday. She called the room to verify something was coming up.... my daughter found out... nothing ever came. For the next 2 days my daughter looked each time we entered the room. I understand your staff is busy, but it really upset me to see the disappointment in my daughters eyes. It was just wrong. I am very displeased with your hotel and staff :( husband is a frequent traveler with work... this will effect his travel plans with Sheraton.
March 5, 2014
Rated 2 out of 5 by AustinDan Used items left in my room.
My stay at the Sheraton was just sad. I worked for a travel company and have stayed at some really bad places and some really good places. Sheraton Dallas ranks in the one of the worst experience I have had. First at check the lady was cold and unwelcoming. Once we got to our room later that night we opened the door and stepped into the dark room. The ottoman was in the entryway and I almost broke my neck tripping over it (the chair it goes to was on the other side of the room. No reason for it be where it was except pure laziness). Once I got into the room I turned the air down (that had to be the most complicated thermostat I have ever used.) I went to the bathroom to take a shower since we had been at the fair all day. I walk in to find no shampoo, no soap, and the worst thing was a half USED bottle of mouthwash. I called downstairs to get some toiletries sent up. It took calling 4 times and listening to the ring for 15 min. before someone finally answered in a rude tone. I requested the items and she said she would have house keeping bring them up. Almost 2 hours later I finally hear a knock on the door. When voicing my complaints to the service desk upon checkout I was comped parking. Sure glad they saved me that few bucks.
Long and short of it is that this hotel is in major need of training of the staff.
October 24, 2012