Rated 2 out of 5 by travel1001 Big Issue with housekeeping at this hotel
I will begin this review with the fact that I am a huge advocate of the starwood brand of hotels, have been a starwood preferred member for years and with the exception of my stay at the Dallas Sheridan , all my stays at Starwood hotels have been great,. I was at this hotel for a large conference for work, Dallas Sheridan is the host site for this very large conference. It is a convention property, that specifically caters to conferences of this size and I expect should be prepared for these types of events. My stay for the conference was for the week. Upon checking in, which took long but understandably so, there were mass amounts of people checking in, I finally received my key. Upon entering my room there was a potent smell of something that had recently been smoked or burned in the room almost that of pine incense. It was overwhelming, windows do not open in the room, within two minutes I already was getting a migrane from the potent smell. I had five days to go and couldn't take 5 minutes the smell was so bad. I immediately called down to the front desk and their reply was -we are fully booked because of the conference so we will send housekeeping up to see if they could do anything. When I tried to explain that it wasn't a cleanliness issue necessarily I was cut off with there are no other available rooms so lets see what housekeeping can do about the smell. Ok fine. Housekeeping arrived about 15/20 minutes later with a spray bottle of some cleaner and a rag and immediately entered the bathroom of the room and started spraying and cleaning the toilet with the rag. I explained the smell was not coming from the toilet - it was in the room-there was a bit of a language barrier, so she proceeded to spray the same cleaner from the toilet, on the furniture, desk, the bedspread, and use the same rag she just used to clean the inside of the toilet to wipe down the desk, the coffee machine, dresser- all right in front of me!!! I could not believe my eyes. When I said to her- you just used that rag to wipe the inside of the toilet and your wiping down the furniture with the same rag she just looked at me like nothing was wrong and continued spraying the chemical cleaner around the room.
I immediately took my things went downstairs and asked to speak to a manager, It took a while for the manager to come out, and he did listen and apologize and switch me to a new room,- surprisingly one magically became available. - Although the response to the issue was courteous and respectful the utter shock at what I had just witnessed and the blatent unsanitariness is unacceptable- and for it to be done right in front of the customer- I can't imagine what occurs when we are not in the room. Needless to say I went and purchased Clorox cleaner wipes and wiped my the new room down from top to bottom myself and went green- Hopefully there will be training implemenedt and some type of quality control done in housekeeping as they are the host hotel for this years conference again.
May 19, 2015
Rated 5 out of 5 by Tracy922 This hotels staff was excellent
The staff at this hotel went above and beyond my expectations!! I couldn't have asked for more. They were so busy, during the acm awards, but were extremely accommodating and professional. Our room was nice, except the sheets were "itchy". The only reason we checked out early was because we weren't able to get shuttle seats to the awards, which had nothing to do with the hotel. I can't say enough about the staff, from the car attendants who took our luggage from our vehicle, to the desk personnel, who were so nice and patient, I'm sorry I don't remember the one ladies name who was extremely nice and helpful and I believe one of the young gentleman was new, to the gentleman who brought our luggage to our room. I will be staying at the sheraton hotels anytime I travel again. I have stayed at sheraton and westin hotels in the past, also different chains but this experience has made my choice to ALWAYS chosoe a sheraton chain hotel. Thank you!
May 18, 2015
Rated 4 out of 5 by Lorrirae09 Personnel Friendly Room Nice
We had an excellent time visiting the Sheraton Dallas, because of location and quality of personnel.
I am a travel professional and would recommend this hotel to clients.
May 6, 2015
Rated 2 out of 5 by Gator3795 STAFF URGENCY
I was very displeased with my stay at the hotel due to the fact that the staff had no urgency addressing issues with our television (called 3 times before staff sent tech to repair TV), lack of towels, and plumbing. The television would power off on its own; it was replaced, however the television was still doing the same thing and we were told that there was nothing that they could do to fix it, and that the television was doing this before and the problem could not be rectified.
April 25, 2015
Rated 1 out of 5 by pnut Crowded hotel, terrible service
Th hotel clearly was having a hard time dealing with several conferences at once. Besides slow service, they even lost my dry cleaning during my stay. Overall, the facilities are a bit dated and worn.
April 20, 2015
Rated 2 out of 5 by Gina57 This hotel needs more work
The staff was very nice and helpful. When you walked in the lobby area and in hallway to your room it smelled like garbage /sewage. In my room the ac did not work well. I had my thermostat low as 62-65 it did not get cool in the room until 3am-4am. When I arrived and went to pull out the sofa bed, the mattress was full of chip crumps. The pool /laundry area was nice and cleaned. No microwave in the room. Ap
April 14, 2015
Rated 3 out of 5 by momma5 Decent Hotel and Stay
We had reserved a block of rooms for wedding members and guests. The rooms were average. The Executive Suite was disappointing as it was roomier but not anything special. There wasn't any refrigerators in any of the rooms. I had to request that we be in the same tower, which I would have thought had we blocked rooms they would have been at least in the same tower. Located in downtown Dallas, so plenty to do.
April 1, 2015