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Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.4 out of 5 by 1255 reviewers.
Rated 2 out of 5 by Stay away from the South Tower My worst hotel experience in the last year. Started in room 1507 of the South Tower. It sounded like a helicopter was hovering right outside the wall. Called the front desk and they quickly switched us to Room 2023. The room was at least quiet, but: 1. Main light bulb burned out in Suite portion of room. 2. Toilet seat broken. 3. Bathroom door would not shut. 4. Smallest bathroom I have ever had in a hotel. You really have to see it yourself to believe how small it is. One person only. 5. Bathroom floor was dirty. 6. Only two bath towels in the bathroom. My wife and I made it work. 7. Water pressure can only be described as a trickle. On the positive side, the bed was very comfortable and the view was nice. OVERALL: South Tower is very shopworn and threadbare and it appears that the management has thrown in the towel on it. If they put you in the South Tower, request another tower. I don't know about the quality of the other towers, but there's no way it could be worse. March 2, 2013
Rated 3 out of 5 by Room Air cond. in my room barely worked, & phone didn't work, Very soft pillows June 9, 2014
Rated 3 out of 5 by Needs more staff I stayed at this location last year for the same event and it was great. This year there was not enough to staff to take of your needs. The room that I was very small and not what I requested. Being an SPG member meant nothing and it took several calls/requests to get an answer to my concerns. March 4, 2014
Rated 3 out of 5 by Great hotel, but room noise is unbearable Really impressed by the large gym, customer service, and overall facilities. However, it looks like the hotel didn't upgrade the plumbing during their recent upgrades...I could not sleep in the morning since whenever the person upstairs or next to my room turned on the shower there was a LOUD noise in my room. October 15, 2012
Rated 1 out of 5 by Well Below Standard Well below standard. I would not recommend this hotel. Poor service, poor television and wifi service. Hallways unkept, water in bathroom did not drain properly, hallways and rooms smelled musty. Overall, not worth the money and in an inconvenient location. Elevators inoperable, just an overall bad experience. June 28, 2012
Rated 4 out of 5 by Great place, however the water was terrible! I was there for a conference. the room was good, restraunts were good too. The water in the room was terrible, actually smelled coming out of the shower. It was not drinkable. Then downstairs in the meeting rooms the water coolers, the ones with the 5 gallon plastic bottles were the same smelly awfull water!! September 13, 2013
Rated 3 out of 5 by Nickel and diming was more like mega dollar-ing I have to say the good things first, that for the most part the staff was very responsive and helpful, especially the concierge services. but the amount of extra and hidden fees frankly flabbergasted me, from the outrageous main restaurant prices to the extra fees for room service, $2 fee added on for to go orders from the restaurant, the miniscule ( and I mean needed a magnifying glass) price on the room bottled water, to the "green" rebate dollars being invalid in the bar and gift shop. I had two days of the "green" no maid service, althouh I did not opt in to it, and upon checkin specifically discussed with the desk staff that I did want housekeeping service. internet access fees were outrageous for room use, and it was difficult to access the free lobby connections ( although staff was very helpful with that) Cab summons were great. My room, upon arrival, had and sustained orange mildew on the shower tiles, and I found hairpns and a child's rattle on the floor by the bed. August 16, 2013
Rated 4 out of 5 by Nursing expo The staff at this location are outstanding. Every staff member I met always asked if Help was needed or made sure our request was taken care of. Room was clean and in good order. Common areas were bright and relaxing. May 10, 2014
Rated 5 out of 5 by Very pleasant and enjoyable stay Excellent service, great view, comfortable room. Fantastic, if you are attending a conference or event on site. The restaurants are good, as is the bar. The rooms aren't huge, but they are good for the location. The front desk is well run and most of the service (room service, valets, concierge) is very good. June 17, 2013
Rated 2 out of 5 by Sheraton Dallas The room was recently updated and done well. Room was small but organized. The bathroom was tiny-claustrophobic. Two compliants:1) no soundproofing between rooms. Heard conversations of couples in adjacent rooms. Was awaken by LOUD commode flushing at 5:45A from their bathroom, 2)All food service stops at 11P November 7, 2012
Rated 5 out of 5 by Nice stay in Dallas Hotel amenities were very good. Great exersize room and pool. Room was comfortable and quiet. Can reach any part of the city easily, from museums, restaurants, attractions- even church on Sunday! Great views of the city from room, and conference rooms and convention spaces were great. Thanks for a nice stay! April 26, 2013
Rated 2 out of 5 by The worst Sheraton I have even stayed at This place doesn't have stairways on the first floor: the stairs start on the second floor. Which was weird. There was no wash cloths in the bathroom. So we used the hand towels to wash our faces on our first night. The next morning, we found out that there was no shampoo or soap (just lotion & conditioner). February 12, 2013
Rated 4 out of 5 by Bad electrical outlets The hotel was nice as usual but once again key power outlets would not work. The ones in the bathroom were out and so were the ones at the bar area. So I couldn't use the hair dryer or make coffee. I called and ask for someone to fix it but no one ever showed. April 14, 2014
Rated 5 out of 5 by Southern Hospitality at it's Best! The Dallas Sheraton Downtown is the perfect example of Southern Hospitality. I felt so welcomed from the moment I walked in the door until I checked out. The food and service at The DRAFT was great. Ask for Aaron to be your server, he's the BEST and very personable. I would definitely recommend this hotel. January 20, 2013
Rated 2 out of 5 by Limited Hot Water My room on the 20th floor of the south tower was in the middle of the hallway of rooms. Yet I would have to wait about 5-10 minutes for hot water to make it to the room when turning on the shower at 6:30 AM. In addition, housekeeping did not have attention to detail. I recommend you stay someplace else. December 7, 2013
Rated 2 out of 5 by Not Customer Friendly This was not what I expected out of Sheraton. The room itself was Ok BUT we kept having issues with the air conditioning not working properly. It would be very hot each time we came in and then take HOURS to cool off - thanks to their GREEN thermostat - no matter what you set it on. Each time we called guest services we had a LONG hold time - sometimes 10 min or more. We had to have a fridge in our room due to medication - first one not working. Took 3 phone calls and getting very irritated before they would bring one - then she brought it in and literally slammed it down. Didn't replace anything on top. Our bellhop basically brought the luggage in and put it down - nothing else. I'm accustomed to asking where you'd like it, explaining features of room, asking if we needed any other assistance, etc. Waits at front desk were at least 10 min or more - often had only 2 people working. I think they've downsized their staff so much they cannot provide good customer service. The restaurant food was good, but again service was HORRIBLE! WILL NOT EVER stay here again. Not worth the cost. May 12, 2014
Rated 4 out of 5 by paying for Internet is ridiculous!! I enjoyed the hotel but was upset to find I had to pay additional money for Internet usage. Even the most under rated hotel now a days provides complementary Internet and Sheraton wanted to charge me an additional $14.95 and that was the lowest rate of Internet. Other than this I really enjoyed the hotel March 26, 2013
Rated 5 out of 5 by Fantastic stay. From the minute we drove up to the hotel, the valet attendants were very friendly and welcoming to the staff greeting you as you made you way through the lobby to the front desk personnel, all very friendly and engaging. They all made me feel very welcomed and put me at ease. March 24, 2014
Rated 3 out of 5 by Good hotel, but eat somewhere else. Service was VERY, VERY slow in the Draft bar. I sat at the bar for 10 minutes and nobody served me. I then moved to a table and waited at least another 5 minutes before anybody said boo to me. Also note there is a $8.95 charge if you have boxes shipped to the hotel and the hours for pickup are limited. June 26, 2012
Rated 3 out of 5 by Bed Linens The hotel is a great place for Dallas travelers. This stay specifically I was not impressed by the cleanliness of the bed. The sheets smelled as if they were left in the washer too long and there were multiple stains on the comforter and pillow cases. This was a surprising find for the Sheraton Dallas. September 19, 2013
Rated 2 out of 5 by This hotel front desk staffs were not friendly Staffs were not very welcoming when I checked-in. They did not describe hotel directories and any hotel features. When I got to a room, there was no hotel directory book. I just stayed for one night, but I feel that overall expectation wouldn't be improving even if I stay there for more than one night. August 22, 2012
Rated 2 out of 5 by Bell Men & Front Desk Staff I arrived and my taxi driver would not unload my luggage - your bellmen stood and watched as i got my luggage out the back of a van struggling with the door and did nothing to help. NOT IMPRESSED. The front office clerk was AMAZING in contrast. He went out of his way to make my stay a great experience. August 2, 2012
Rated 2 out of 5 by Hotel needs a refurbish Although the hotel lobby is modern and nice, the rooms (at least in the south tower) need a serious refurbish. They are extremely small and definitely showing their wear. Also, there is no overnight laundry or dry cleaning service, so business travelers be warned. Fitness center is very nice though. September 25, 2012
Rated 3 out of 5 by dallas fort worth stay my room was clean however, the trim was constantly falling from the wall. My schedule was too tight to deal with this issue. I asked for a room near the elevator and received one all the way downt he hall and around the corner, what a walk each time. no attention to little detail. a bit disappointing. February 3, 2013
Rated 5 out of 5 by Hotel check in, valet, concierge & maid service All were excellent and very helpful. Big Thanks to the check in desk-Emma, for going above and beyond during our check in. The hotel was busy with the lobby full and check in was extremely helpful and professional! Also, maid service, women restaurant manager, valet and concierge should be recognized! March 4, 2013
Rated 3 out of 5 by Great hotel but was not prepared for a big group I travel quite a bit for business and have always been happy with Sheraton properties. This past weekend I was traveling on a personal trip to my daughter's cheerleading competition. The room was to Sheraton standards: very clean, nice beds and nice size. I was disappointed that a refrigerator was not standard and that internet was not free (even for Starwood preferred members). The hotel also was not prepared for the large group. I called housekeeping and the front desk several times and the phone just rang and then I got a recording and eventually hung up on. I didn't have enough towels and I couldn't get anyone to deliver more. Also, it take several attempts to get room service and it took forever. Finally, on the last day we received no maid service. I even saw housekeeping in the hallway and asked them to clean the room but they never came. Although I still believe in the Sheraton brand, I was disappointed in my stay. I hope that Sheraton increases their staff for large events. March 5, 2013
Rated 3 out of 5 by There for a conference Everyone complained about the freezing conference rooms, bar and resturants; very little response or fixing. The Gift Shop was out of this world expensive and they acted like they were doing you a favor. Fitness Center was one of the best I've seen though and the room was ok, but nothing noteworthy. May 15, 2012
Rated 2 out of 5 by Disappointing Staff very friendly but there was no recognition for being an SPG member, nothing special at all. "go Green points" for all and the bottled water in the room was even $4. Lack of quick service food options after 5pm. I would probably stay at another Sheraton property in Dallas but not this one..... July 25, 2012
Rated 1 out of 5 by Worst hotel stay in my Life The airconditioning in the room was broken for all 4 days of our stay. You had to choose to be either too hot or too cold. The maid service was practically non-existent. They didn't take our trash and didn't leave us clean towels or toilet paper. When you called guest services, no one would answer. February 20, 2013
Rated 1 out of 5 by Mr Check in was a disaster, it took nearly an hour due to understaffing. The staff at the restaurants had dreadful attitudes and were less than competent. I had to request that my room be cleaned . The hotel fell well short of standards expected by a business traveller. March 27, 2014
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