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Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.4 out of 5 by 1227 reviewers.
Rated 5 out of 5 by This hotel has a great staff. The staff at Sheraton Dallas Hotel are by far the friendliest and most helpful people that I have ever interacted with at any hotel. September 6, 2013
Rated 2 out of 5 by Lacking in Customer Service. The staff weren't very friendly. I had to wait up to an hour to get a response from requests to guest services. This happened twice. August 20, 2012
Rated 5 out of 5 by Friendly staff, clean hotel The staff was exceptionally friendly and professional in all areas of the hotel. Nice, clean hotel. We were pleased with our stay. September 19, 2013
Rated 4 out of 5 by AC The air conditioning was malfunctioning in my room which led to close to 90 degree temps. Otherwise, everything else was excellent! July 25, 2012
Rated 2 out of 5 by Could've been better! Store overpriced & maid svr very poor, we had to hunt them down for towels etc. No fridge (w/out being charged). December 31, 2013
Rated 2 out of 5 by will not stay again The staff was unable to provide a roll away bed after several times of being assured and room service was unable to provide meals. March 5, 2013
Rated 4 out of 5 by Fair price and location, but... No bath floor cloth, and low quality towels. SUPER THIN WALLS...! I heard every conversation on every side of me - ALL NIGHT LONG. April 26, 2013
Rated 4 out of 5 by Great Ambience Very relaxing vibe throughout the hotel - from the lobby to the privacy of your room. The layout is very modern, clean and sleek. April 29, 2013
Rated 5 out of 5 by Hotel exceeded my Expectations The hotel exceeded my expectations. I will definately be adding the Sheraton family of hotels to my list of must stay at hotels. March 5, 2013
Rated 5 out of 5 by Outstanding for conference Stayed for a convention and the hotel has everything you could need - no need to have to venture out if don't really want to. October 12, 2013
Rated 4 out of 5 by AFPM Conference Good hotel. Recently I have used other hotels inside/outside USA. By comparison, Sheraton Dallas was a great business hotel. October 23, 2013
Rated 3 out of 5 by Would not stay there again. While the rooms were clean and comfortable, my group and I experienced a number of issues, which the hotel was slow to resolve. July 29, 2012
Rated 3 out of 5 by Some problems My room heater didn't work, shower head sprayed all over the bathroom and I saw the same food tray in the hallway for 2 days... March 4, 2013
Rated 4 out of 5 by Sheraton Dallas The hotel is clean but the bathrooms are small and the $185 per night is steep for what you get. This is a $125 per night room. January 30, 2013
Rated 4 out of 5 by A Little Too Warm My stay at the Sheraton in Dallas was adequate. The bed was amazing, but the room size and the air conditioning was just okay. July 12, 2013
Rated 4 out of 5 by Friendly staff, nice facility I had a good experience - the staff was very friendly and helpful. The fitness center and pool area were large and attractive. May 28, 2012
Rated 4 out of 5 by nice very nice, usual downtown location. March 3, 2014
Rated 4 out of 5 by WMS I was peased with the rapid service in the restaurants. Hotel staff were very friendly which added to my overall experienced. February 3, 2013
Rated 5 out of 5 by Check In Manuel made sure that our rooms were blocked together and accommodated us even though there was a large convention going on. July 15, 2013
Rated 5 out of 5 by Great!!!!!!!!!!!!! I love this hotel, just need to have more amenities like complimentary breakfast, for the price you pay for everything else. July 19, 2012
Rated 5 out of 5 by State Fair THe hotel is convenient to the state fair park, it is easy to check in/out, and the rooms are always comfortable and clean. October 3, 2012
Rated 3 out of 5 by What was liked The rooms were nice and roomy. Bed was comfortable. Did not like not having free WiFi, and service in the common areas. February 11, 2013
Rated 3 out of 5 by Hotel needs attention Customer service needs immediate improvement. Had to call several times for items that were promised to arrive shortly. March 3, 2013
Rated 5 out of 5 by Excellent Service Even though there were many events at the hotel, parking was easy, the staff was attentive and the room was fantastic. September 9, 2012
Rated 3 out of 5 by Food/Beverage I do not recommend the restaurant. The fried pot roast was very dry and was not very tasty. The ice tea was not fresh. December 3, 2012
Rated 5 out of 5 by Great customer service! All the staff went above and beyond to make our stay wonderful. Sheraton will be our first choice for future travel. September 30, 2012
Rated 4 out of 5 by Clean, comfortabl hotel The staff was very courteous, the room was clean and comfortable. I would highly recommend the Executive Suit. November 4, 2013
Rated 5 out of 5 by Excellant Service I found the staff to be some of the most courteous and kind people I have ever stayed with. Excellent job people!!! February 1, 2013
Rated 4 out of 5 by Hotel Conference has nice features Our AAFP conference was very enjoyable with excellent facilities and food. Your health spa is very nice as well. October 1, 2013
Rated 5 out of 5 by Wonderful Comfortable Room Hotel is very comfortable and meeting rooms were roomy and convenient. Hard to find evening and late night dining. June 25, 2013
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