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Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.4 out of 5 by 1212 reviewers.
Rated 3 out of 5 by Mitchell-Reed We did not have wash clothes only one the first night and none the second December 3, 2013
Rated 4 out of 5 by Conference Facilities This hotel has excellent conference and common space facilities and very helpful staff. September 21, 2013
Rated 1 out of 5 by Is this what the Sheraton brand has come to ? This is an example of how a once well-thought-of brand can degenerate without investment. January 19, 2013
Rated 3 out of 5 by Dallas Sheraton This location is convient downtown but the room and bathroom was small and needs updating January 23, 2013
Rated 2 out of 5 by Bugs Everywhere Very disgusting hotel. Had roaches everywhere and the staff acted as if this was normal! June 14, 2013
Rated 4 out of 5 by food and beverage the food and beverages were extremely high in cost for the size/portions that were given May 27, 2013
Rated 5 out of 5 by Will Return My room was better than what I expected and the hotel staff was courteous. November 25, 2013
Rated 5 out of 5 by Great Hotel Staff and Service top notch, everyone I encountered was extremely friendly and engaging. March 29, 2013
Rated 5 out of 5 by Club level worth it Wonderful people working there in club level, and the view was amazing from27 th floor March 11, 2013
Rated 5 out of 5 by Great hotel The Sheraton in downtown Dallas is better than home away from home. Superb facility! October 15, 2012
Rated 5 out of 5 by Great hotel. Appreciae the facilities and the sports bar for the traveling sports fanatic. October 25, 2013
Rated 5 out of 5 by SandpaperJoe The hotel and staff made it a pleasure for the the three day conference I attended. May 23, 2013
Rated 4 out of 5 by Great work out room One of the best I have stayed at. Very good. Will stay there for the work out room. September 21, 2012
Rated 4 out of 5 by Great Downtown Dallas Hotel Exceeds all your travel needs and close to everything downtown Dallas has to offer. January 2, 2013
Rated 4 out of 5 by Hotel was very efficient I was pleasantly surpirsed as to the efficiency of the hotel staff. Very freindly. January 21, 2013
Rated 5 out of 5 by Starwood Conference Fantastic hotel. Giorgio has a great Banquet team. Beautiful facility. November 10, 2013
Rated 3 out of 5 by Hotel Attended conference so hotel fine but area lacked facilities for any other stay. July 26, 2012
Rated 2 out of 5 by restaurant and amenities the restaurant menu , prices, and food quality was well below expectations. October 9, 2013
Rated 4 out of 5 by Great stay for conference Accommodations and staff very pleasant. Eat out of the hotel. Food not so good. July 30, 2012
Rated 3 out of 5 by xx poor restaurant service, elevators very poor elevator landings very poorly kept October 31, 2012
Rated 3 out of 5 by MIssed Clean-mlm47 For our two night stay, the room was not cleaned between the 1st and 2nd night. November 26, 2012
Rated 3 out of 5 by Not What I Expected I highly recommend that the hotel invest in pillow covers that are changed after each guest has left. As a person with severe allergies, I found myself itching constantly and had to invest in anti-itching lotion. I assume to sleep on the floor. In addition, I was severely disappointed in the concierge at the Sheraton Dallas. Not only I, but also a number of individuals that attended our conference were disappointed at the lack of knowledge the concierge had about recommended dining and cultural activities. Taking out a listing of restaurant locations without having a map to give a sense as to where these locations were located would have been an asset. It is what I have experienced from other hotels. I also find that the hotel business is dumbing down their interest in providing sound and responsive customer service due to turning over areas of shipping, handling and the business center to a third party as to remove the hotel from any sense of responsibility to their hotel guests as an aside. I predict that many consumers will complain about their treatment from the new in-house service that Penfield’s seem to have control. Overall, if I can help it, I do not plant o ever stay in the Sheraton Dallas again. September 23, 2013
Rated 4 out of 5 by The room has been updated Funny the room is refreshed but the old dated phone still lingers in the room April 29, 2013
Rated 5 out of 5 by Sales Manager I only stay at Starwood properties due to the expectations I want to recieve. October 8, 2012
Rated 5 out of 5 by Great for the Conference The room was comfy, great location and the hotel made a conference a breeze. February 26, 2013
Rated 4 out of 5 by Excellent Stay! Room was comfortable, clean and quiet. Very convenient to medical facility! April 18, 2013
Rated 5 out of 5 by Great conference facility. Hotel location was great. Rooms were very clean. Great conference facility. April 11, 2013
Rated 4 out of 5 by My room was lacking I was so disappointed my room 2641 did not have a Gideon Bible in the room. July 24, 2012
Rated 2 out of 5 by Manager Room was not clean. Air did not work. There was no wash cloths in the room. January 24, 2013
Rated 4 out of 5 by Recent stay Great hotel, but without wifi not good for business travelers. November 17, 2013
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