达拉斯喜来登酒店

  • 美国
  • 得克萨斯州,
  • 达拉斯
  • 北橄榄街 400 号
  • 邮政编码 75201
  • 地图

客房与房价

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Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.4 out of 5 by 1205 reviewers.
Rated 3 out of 5 by Average rooms, great location As a platinum member, I was upgraded to the "executive suite," which was an awkwardly-designed extra room with a sofa, TV, and phone (the TV and phone did not work). The room seemed like a neglected afterthought. At checkout time, I called for the bellman at 3:52 pm and, after 3 more calls to check on the status, the bellman finally arrived at 4:33. Completely unacceptable. December 3, 2012
Rated 4 out of 5 by COMFORTABLE EXECUTIVE SUITE / GREAT CONCIERGE STAFF It's a very big and busy hotel. We stayed in an executive suite that was really comfortable in the North Tower. The hotel is close to DART line and from there you can go to lots of places around the town. It was THE BEST CONCIERGE STAFF I 've already met. They have maps, information about reataurants in walking distance, information about how to go to North Plaza Mall, etc. March 25, 2013
Rated 2 out of 5 by Ok for a short discounted rate stay Even though there were many staffers who really tried, it wasn't enough to overcome the issues of a very moldy and musty room, the incomplete and seemingly lazy approach from housekeeping, and the absolutely rude and horrid staff at DRAFTS restaurant in the lobby, the 1980's outdated and worn decor. I made my reservations 10 months in advance, as this trip happened to be over my anniversary and I was bringing my wife. When I called a month prior to confirm and see about some wine or a fruit basket, where to have dinner out, ext... I was promised from someone they would call me with information. 5 emails from me and 3 from my assistant and still the information wasn't sent with apologies in reply. All I wanted was where to eat and what did they have for me to surprise my wife in room. the day of the trip I called the hotel and that person (a food and beverage supervisor) was no longer there! No record of them. October 3, 2012
Rated 2 out of 5 by Needs Improvement Nice hotel, but housekeeping in every department needs major improvement. Meeting room trash was never emptied in the four days we occupied a room. Major dust on glass shelves in guest room baths. In eight nights stay, had to call for wash clothes four times after housekeeping failed to replace at room cleaning. These are just a few matters that I take the time to mention. July 28, 2013
Rated 4 out of 5 by Great amenities We loved our room and your registration and concierge staff were wonderful; we were really excited about the $5 coupons for your green program, however it didn't seem to work; we put out the card before 2am 3 nights and got one coupon, one of the other nights we were expecting a cleaning and filling of towels, etc. we didn't get it. Should make sure and underpromise here February 22, 2013
Rated 2 out of 5 by Disappointing experience This was my second stay at your location. We will not return. The rooms need to be updated. Wallpaper was coming apart at the seems. No frig or microwave for $200 a night Price point? No to mention a we are getting dressed for the day, another guest walks into our room with his own key. What kind of security do you have in place ?I like your brand, but HATE this hotel. August 4, 2013
Rated 5 out of 5 by Dinner, drinks & customer service The customer service is outstanding. The staff, as well as the meal options available at The Table restaurant make it easy for me to recommend the Sheraton to colleagues. April 12, 2014
Rated 5 out of 5 by Most enjoyable No significant problems. We were a bit disappointed with storage space for clothing and misc items. April 19, 2014
Rated 5 out of 5 by Clean, Friendly, and Very Accommodating My daughter's wedding and reception were at this hotel, and we could not have been more pleased. The hotel was very clean, the food was great especially the breakfast buffet, and the staff was friendly and very accommodating. We had many out-of--town guests who stayed there as well, and there were no major glitches. We would definitely recommend this hotel to others. April 3, 2012
Rated 1 out of 5 by BAD This whole week-end, I went was bad.. Celebrating my wife’s B-Day When I 1st arrive .I had to unload my entire luggage, the valet was bad, and Valet would not answer the phone when needed. To leave...The soda vending machines, on about 3 floors …did not work, took my money,. When I wanted to leave the phone, did not work at all...would not recommend...if want service February 26, 2013
Rated 3 out of 5 by Not a good night sleep Recommend yes/no. Yes for location, staff, cleanliness, ammenities. No because our bed was big but not plush, more like HARD AS A ROCK. The pillows started out thick; however, they flattened like a piece of paper. The shower head had an extremely low stream. Doors to rooms SLAMMED causing loud noise all night. Good night sleep is important to be alert & well rested. September 2, 2013
Rated 2 out of 5 by Your management needs some improvement We had to wait for four hours after five to get our room. WQhen we went into the restaurant for dinner the food was served cold. April 16, 2014
Rated 2 out of 5 by This is a great third class hotel. My wife and I have traveled all over the world and have stayed at first class hotels and you have to pay for them. In Dallas at the ASHRAE meeting I paid for a second class room and got a third class hotel with broken down fixtures and noise. The room was never cleaned until evening or we grabed someone. If my wife did not object to moving, I would have checked out. January 31, 2013
Rated 2 out of 5 by Swice a bad experience Another person walked in my room with a key that opened my door. Not accepaible. My toilet broke and the sink stopper never held water. So much for green BS. April 12, 2014
Rated 3 out of 5 by Bumpy at first At first, I was booked into a dirty room. When I advised the front desk, no apologies provided, she just put me into another less desirable room. I had to complain to her manager and they made good on the situation with a nice upgraded room for the probelms I was faced with. As a long standing SPG member, I still had to move rooms 3 times which should never happen. August 16, 2012
Rated 4 out of 5 by The Bright Side of the Road The area around the hotel isn't exactly an entertainment mecca, which is why the amenities of the hotel, with a great bar scene at Draft and the SPG Lounge on the 27th floor was a real asset to my stay. The concierge desk was very helpful for finding restaurants and bars in the nearby neighborhoods. Check out the Deep Ellum neighborhood with its cool and raw vibe. March 23, 2013
Rated 3 out of 5 by Overall, just ok This was my first time staying in the Sheraton Dallas and I was travelling for business. Overall, my stay was ok. The sheets on the bed were rather itchy and not very comfortable. The day I was checking out, there was no hot water in the room. Its possible this was due to the construction in the area. Otherwise, the stay was great and the staff was very helpful. March 11, 2013
Rated 2 out of 5 by The beds were comfortable Had trouble calling room service, came in room made bed did not clean anything left dirty rags in bathtub only left towels, tv only got maybe 10 channels. had a phone call on my bill did not make. Several people we say also complained food service first night horrible. Overall would have not even should have pd price for this hotel. Will not recommend to anyone. March 4, 2013
Rated 5 out of 5 by Absolutely Wonderful I had the most amazing time. My stay was very comfortable. The staff were excellent. They were all very nice and went out of their way to make me feel welcome, comfortable, and most of all...completely happy with my experience there. The only thing I can complain about is that there was no spa as advertised on the interactive "you are here" menu in the hallways. April 8, 2013
Rated 5 out of 5 by Great experience The room was clean. The staff was so pleasant. The facilities were great for our convention. April 18, 2014
Rated 5 out of 5 by Attended conference Staff was very responsive and cordial. Room was spacious, clean and comfortable. Service was excellent. April 16, 2014
Rated 3 out of 5 by Needs more staff I stayed at this location last year for the same event and it was great. This year there was not enough to staff to take of your needs. The room that I was very small and not what I requested. Being an SPG member meant nothing and it took several calls/requests to get an answer to my concerns. March 4, 2014
Rated 4 out of 5 by food in restaurant was sub normai for dinner The food in both the restaurants need to have more imagination on menu. With all the attention with the media ( Restaurant shows etc ) today , you should re think your menus and on how they are prepared in comparison to the first cost of each entree . The salad in the Draft came out of a bag for $8.00 ...Amazing. thank you for listening January 20, 2014
Rated 4 out of 5 by Great Hotel and Staff The hotel staff where first rate. They took care of your needs in a unhuman speed that inpressed me. The only down turn was the hotel cost was a little higher than I expected and being from California that is hard to do. Overall Great JOB!!!! March 24, 2014
Rated 4 out of 5 by Lovely Hotel, Cramped Bathroom Hotel public spaces are lovely and staff was very helpful. They did a great job managing the crowds during Margarits Ball stay. We stayed in a standard king bed room. The bathroom was the smallest I've ever seen in a hotel. Only 1 person can fit in the bathroom at a time. Rates are high and should include free wifi and refrigerator. Hotel charges for both. November 23, 2011
Rated 1 out of 5 by Hotel Needs Improvements Attending with a large corporate team, the hotel was not set up to effeciently handle check in (long lines), heating units in rooms were not functioning and the engineering staff did a poor job of taking care of the situation. The food for the meetings was the worst I have ever experienced. Fitness center equipment not working properly. Terrible experience. February 15, 2013
Rated 2 out of 5 by WAITING AFTER 3 I arrived at 3:00 for check in and had reserved 2 rooms with two queen beds. My rooms were not ready and I was asked to have a seat and check back in 30 minutes. I checked back in and the room still wasn't ready when I asked how long it would be she could not give me a time frame. Very rude person and then to top it off I had both rooms on different floors. November 14, 2012
Rated 4 out of 5 by Some Pros, Some Cons This is a very large hotel with 3 buildings. Here are the pros: (1) The hotel staff is very friendly and eager to help. This is great! (2) The fitness center is large and even better than my gym at home! Here are the cons: (1) The executive lounge has helpful and friendly staff but the hotel is cheap on the food. For breakfast they serve no hot food, no eggs even. (2) They have crickets, most of which are dead, but they don't remove the dead bugs fast enough. (3) I got a small package sent to me, and the hotel demanded I pay more to receive the package than was paid to have the package sent to me. They claim that it is a service fee... But where's the service? They neither deliver the package to my room nor inform me the package arrived. I had to call repeatedly to see if it arrived and then pay to go down and pick it up myself. Sheraton Dallas, you really shouldn't be stooping so low to add nuissance charges to your customers! July 16, 2012
Rated 4 out of 5 by Thanks to Alan I checked in late at night and Alan at the front desk was polite, efficient and offered me a room upgrade because I am a SPG member. I really appreciated that after a long and unexpected day of travel. April 2, 2014
Rated 3 out of 5 by fire alarm Fire alarm went off in hotel room at 10:45pm and stayed on for about 2 hours. There was no fire however there was a water main break. No evacuation necessary so not sure why alarm couldn't have gone off sooner. On top of that no water all night long and toilet wouldn't flush til morning. Not good. February 28, 2014
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