Rated 4 out of 5 by Dmystique Very Clean
Very clean and nicely decorated hotel in Plantation, Florida. Staff was very nice and professional. About 20 minutes west of the beaches.
November 25, 2014
Rated 4 out of 5 by odddoc Good value for money spent considering location.
NO SPG recognition offered or extended when asked. No explanation given.
November 16, 2014
Rated 4 out of 5 by Golf53 Very Clean Hotel
Very Clean Hotel, not out dated
November 13, 2014
Rated 3 out of 5 by sfyoung10 Scary, empty mall next door
There is a scary empty mall next door to this hotel. It's downright creepy.
November 10, 2014
Rated 4 out of 5 by Happy123girl Staff
The staff was great: Alexandra and the receptionist at the breakfast buffet were exceptional. They brought me a birthday slice of chocolate cake (to my room)...the cake was beautifully presented and very delicious
. I will definitely return because of that thoughtful and lovely gesture.
However the couch in my room was old.
October 31, 2014
Rated 5 out of 5 by djf2020 Great room, clean & spacious
I loved the layout of the suites here. They have everything you need and much better appointed than standard hotel rooms. Loved the separation between "living space" and "bedroom" space. The vanity & bathroom areas were smartly designed too. Everything was clean and well kept. Food in restaurant and in room was tasty. Room service was right on time, but service in restaurtant was quite slow. We enjoyed our time anyway. Rooftop pool is awesome!
October 27, 2014
Rated 5 out of 5 by Gserrano This is my favorite Hotel at South Florida
I recommend widely this hotel for localization (near to Sawgrass Mills), services and staff attention.
October 7, 2014
Rated 3 out of 5 by dsin the hotel
room was not ready on time, came early and called twice room was ready at 5 pm!!!!
mattresses are terrible
October 6, 2014
Rated 5 out of 5 by Pleased2014 Awesome
I love it.
September 30, 2014
Rated 4 out of 5 by Lizz49 Mrs.
This hotel provides the home away from home experience.
August 30, 2014
Rated 4 out of 5 by LJandSadie Overnight w/ our Puppy
This is a very nice property and it was surprising to me that they accept pets with no additional charge.
August 27, 2014
Rated 5 out of 5 by Goolsbyjd1 This is a great place
This is a great hotel. It has all the comforts of home. Staff is excellent and helpful, and everything is great here.
August 27, 2014
Rated 2 out of 5 by TiredandWorn Beautiful lobby,but.....
Beautiful lobby but the rest of the hotel needs work. I usually stay on the concierge floor but this time was placed on the 2nd floor due to the fact that I was traveling with a small dog. Hallway carpeting needs replacing, my room walls were patch painted and the color wasn't even close to matching, sofa bed and coffee table need to be replaced, etc. The staff is very friendly but the hotel rooms are becoming worn (or maybe it was just the 2nd floor rooms). I will give them another chance but if I get another tired worn out room it will be my last stay.
August 26, 2014
Rated 2 out of 5 by Selah8 Can't say anything nice
Oh no! This Hotel is horrible! I thought it was going to be an okay stay since it was rated decently, however I was quite disappointed.
The carpet down the hallways needs to be replaced! And the air conditioning smells old and moldy when you turn it on.
August 25, 2014
Rated 5 out of 5 by Chefjlynne Loved my stay
I loved my stay!! Clean room, jacuzzi was amazing. Room service, outstanding!
August 25, 2014
Rated 5 out of 5 by yog2 very nice
The hotel is great the staff are friendly and helped with anything I needed. Rooms are great with very comfy beds.
August 24, 2014
Rated 3 out of 5 by ED6868 Comfortable Room
Room with perfect bed & pillow.
August 21, 2014
Rated 5 out of 5 by Guest2000 Great Hotel
Very clean, good restaurant.
August 8, 2014
Rated 5 out of 5 by GUAGUY GREAT HOTEL
GREAT PLACE TO STAY< VERY CLOSE TO ALMOST ALL THINGS NEEDED
August 6, 2014
Rated 5 out of 5 by TT79 Vacatiom
Room was spacious and comfortable with lots of amenities.
August 6, 2014
Rated 2 out of 5 by Charlesbog Needs urgent renovation
The hotel needs serious work in renovation. Hallways are filthy and decoration and lighting is out of date.
August 6, 2014
Rated 3 out of 5 by Yinel Not as CLEAN as it Looks!!!!!!
When I first saw the hotel I though it looked really nice and fancy. I got to my room and it looked ok. But as my kids started to play around, I notice my two year old had a lot of white fur in his shirt. I took a closer look and it was dog hair. I started then to look around the room. The sofa was full of dog hairs everywhere. I found a chewed dog bone under the bathroom sink. The carpet was full of dog hair. I called downstairs and explained to them the situation, they said that they would make sure it was clean. Next day when I came back I checked the room and the sofa was better but still had dog hairs, and the bone was still there. I just cleaned it myself. This hotel did not meet my expectation, and I was disappointed since I have stayed at other Sheraton hotels. I will not be staying there.
August 4, 2014
Rated 5 out of 5 by Kiwi1720 Birthday Getaway
The hotel stay was so excellent we did not want to leave. The staff was extremely helpful and responsive to our needs. We obtained a bellhop when arriving and checking out and the bellhop was prompt and efficient. He arrived within 5 minutes of our request. The hotel was ready in time for our arrival, and our room was clean and smelled fresh. Everything in the room functioned correctly. The restaurant in the hotel was delicious and had good prices. All the staff was extremely friendly as well.
And everything in the hotel was pleasant to look at. It was close to all the activities we were looking to attend (Like the Westfield Mall, Jungle Queen, Museum of Science and Discovery).
At check in we didn't receive our Breakfast vouchers, but the staff had no problem correcting the mistake for us. That was the only problem we encountered, if you can even call it a problem because it created no hassle at all.
The rooftop pool and jacuzzi had a great view, and the gym was clean. The hotel was easy to navigate, and had speedy elevators.
Overall it was a great stay and I highly recommend the hotel.
August 1, 2014
Rated 3 out of 5 by BetterExpectation This visit was not a positive visit
I was looking forward to my visit because the temperature in the room and the ultra cozy bed make for an unparallel sleep. Upon seeing my bed, it was lumpy and uneven. That was just the beginning of things. Once ready for bed, I noticed the fitted sheet did not fit properly and attempted to fix it myself. Sadly the sheet was not on the lower half of the mattress. I went to guest services to inform them of the problem. They offered housekeeping (at 1 in the morning, I was too tired to have to wait) and had someone to bring "fresh" sheets. Which were WET! What would have been different with housekeeping at that time in the morning, when all I could think of was just getting into bed and having a great night sleep? SO upon letting Guest Services know about the wet sheets and even having them feel the sheets to ensure it was not me. I waitied this time. When I returned to my suite to change the sheet, not only was the sheet too big but the mattress pad was soiled.
I let the person that inspects the rooms know what happened. She apologized and asked how could she make it up to me...I just wanted sleep. Due to a mix up with breakfast, I was told by Guest Services to call Reservations and inform them of their goof. While talking with them they asked how was my stay thus far? I informed them of the previous night's activity. To which I was informed they would leave a note and a manager would get in touch with me. Well, I'm still waiting for someone to call me. Before the reservationist transfered my call to her supervisor (of which whom stated someone would be in touch with me), she stated I would receive a free night stay. Oddly, no one mentioned this and no one has yet called. This was truly not an SPG experience and the worst visit I have ever had at a Starwood Hotel. No wonder why I don't usually use my SPG card for reservations. This was my second visit within two weeks. The first was wonderful!
July 31, 2014
Rated 4 out of 5 by ferragano2 Upscale hotel
Generally a well managed hotel. Rooms good. Staff good. Hotel well maintained except pool which has some deficiencies. Pool needs to be painted. No umbrellas on roof so you have to sit in the sun.
Restaurant and happy hour good but need a more extensive menu for both happy hour and the restaurant. $14 for breakfast too much especially for a family. Go to Plantation Diner on Broward Blvd, east of hotel.
July 30, 2014
Rated 5 out of 5 by Duracell Appealing, Comfortable, Upscale
We are from Jensen Beach Beach, FL, and attended a 3-day Christian Convention in Sunrise Florida, at the BB&T Center. This is our second time staying at this hotel and we love it!!! The beds are a haven for a good nite's rest. Startbucks coffee packs are provided for your brewing pleasure. The bedroom has closet door shutters, which allows some privacy from the living and dining room area, should you have guests visiting your room or a child with you overnite. We found the staff to be attentive and responsive to our needs. Don't be shocked though when you see no liners in the trash bin :-) We will be back next year.
July 22, 2014
Rated 5 out of 5 by COCO2014 EXCELLENT ACCOMMODATION
GREAT PLACE TO STAY AND CLOSE TO EVERYTHING
July 21, 2014
Rated 5 out of 5 by 2014July Excellent Rooms
The rooms were great and the hotel was nice. The room service was great, but the restaurant was completely unable to handle the guest volume.
July 21, 2014
Rated 5 out of 5 by PK35 Good location to BB&T Center
Hotel was clean and comfortable
July 21, 2014
Rated 4 out of 5 by eyeneeds Beyond our expectations
We recently stayed three nights at the Sheraton Suites Plantation for Jehovah's Witness Convention at the BB&T Center.
This hotel exceeded our expectations in cleanliness and friendly and accomodating staff. The entire hotel was fully booked that weekend and it seems that they had extra staff, as we were all taken cared of so speedily and efficiently. Staying at this hotel made our entire weekend a pleasure.
July 21, 2014