Rated 5 out of 5 by AC0808 Plantation Stay
The staff was outstanding especially the front desk. The suite was terrific. Nothing but good to say.
April 21, 2014
Rated 5 out of 5 by icarrie76 The hotel has big rooms
Rooms were big, overall front desk service was amazing and all staff were pleasant and friendly
April 12, 2014
Rated 3 out of 5 by Tella55 problem with reception
Hotel is good , room clean, but the service at the front desk very poor...at the arrival after problems occurred in finding out my reservation a very nervous lady gave me room 202 that is directly linked with air compressor .. Only complaining ( I’m a preferred guest since more than 2005 ) I got from a new clerck ( this time a man ) a new room.same problem with the lady at departure ( I could not print boarding pass ... )
March 31, 2014
Rated 5 out of 5 by GMom Suites
Very comfortable and excellent place to stay. Loved the layout and all the room.
April 1, 2014
Rated 4 out of 5 by Gwp1952 Just about
The staff were very friendly and helpful. The air conditioner was very loud and noisy in the halls and rooms. The tub/shower was a little scary.
March 31, 2014
Rated 1 out of 5 by lakefront Unsatisfactory
1st room given to me was beside the roof and giant a/c unit, there is no way you could get a good nights sleep with that drone.
2nd room, flushed the toilet once, second time did not work ask the front desk to look after it while I went out to the theatre. Came back at 11:30 p.m. that night, again flushed once, tried the next time, same problem. The toilet did not work the rest of the night. Explained details to front desk when I checked out, not really interested and was charged a full room rate for a room that was not operable. Unfortunately, the Sheraton Brand will not be used by myself in the future.
February 19, 2014
Rated 2 out of 5 by biztravelr mixed feelings
The hotel is centrally located to areas I needed to visit. The room layout was unique and nice. Front desk check in person was very friendly and called up as soon as we got to the room to make sure all was ok. Nice to have separate living area and tv in each room.
The room is a little tired though. Bathroom has some cracks here and there in bathtub and ceiling, couch had stains and was worn, and worse was the windows because they looked cloudy and between the double walled windows growing around the edges was some sort...mold, crystals, or something.
After 11pm the first night, the hotel called my room to ask if I could check the drawers because the previous guest left some medication. They then called in the morning at 9am to ask again because the guest left "herbal medicine" in a drawer.
This is unacceptable. They should have called housekeeping, not me...and should have been mindful of the times they were calling. Not very professional. I had to go to the front desk and tell them not to repeat this the next night if the previous guest calls them again.
March 9, 2014
Rated 5 out of 5 by love2travel4ever Great hotel, great location
We stayed here November 30 to December 3 for a pre-cruise stay. Could not have found a better value. Parking was included, as was the hot buffet breakfast. Wi-Fi was only $9.95 per day or free in the lobby. Every spacious room is a suite with a privacy door between the living room and bedroom. Each bathroom as a double-sink vanity and separate shower and toilet. Also a very large closet. Would highly recommend this hotel!
December 9, 2012