Rated 1 out of 5 Sheraton Suites Plantation Florida!
My room had a cockroach in the bathroom, the staff frequently would not answer the phone when I called the front desk on numerous occasions and I waited on the phone for sometimes 5-10 minutes whereby no one picked up the phone to address any of my concerns I had,the TV in the bedroom was very dark and I was with a TV that was dark for a week because Andrew the technician refused to change it! I had to speak to a manager for help to change it! Also the toilet was stuffed up as usual and I had to get engineering several times to fix the problems! I also asked to speak to Manager David who was in fact in his office but refused to come out and speak to me so instead he sent out Lavaris to speak to me! I asked for points for the experiences I had with the toilet,cockroach and TV but Manager David refused to award any to me! He stated to me it was not worth it to him because I only used points to stay at your property! By the way your cable channels take a very long time to change which made it very frustrating to deal with as well! This property needs a complete renovation! I also tried your hamburger which was horrible! I hope this constructive feedback helps you to improve your property!
May 23, 2013
Rated 5 out of 5 by Dave0513 Looks are Deceiving
The outside was very dated. When we went inside it was a very pleasant surprise, Then we got to our room and said WOW, looks are deceiving. It was very nice.
May 21, 2013
Rated 5 out of 5 by Chief55 exceeded expectations
My husband and I were 100% satisfied after checking in at the Sheraton Suites Plantation.
The staff, SPG recognition, the suite, and the pool all exceeded our expectations. This Sheraton was the best SPG property we have ever stayed at. I would recommend it to anyone traveling in the area. We received strawberries and champagne sent to our suite after mentioning to Andrena we were celebrating our anniversary. This was a pleasant surprise. Andrena has exceptional customer service skills and made us feel special. Thank you!
May 15, 2013
Rated 5 out of 5 by Starnight295 great Staff at a great hotel
The Staff were really kind and excellent. Overall the rooms were great.
April 30, 2013
Rated 5 out of 5 by robinkaye57 This hotel was wonderful
Grounds on nice, lobby clean, front desk personnel very presentable and polite. Rooms were very spacious and clean. Quiet at night and beds very comfortable.
May 13, 2013
Rated 5 out of 5 by naina67 Outstanding customer service
It was a pleasure to stay in this hotel.The staff was so accomodating and personable from the person who made my reservation, the welcoming front desk staff, to room service. Our suite was clean, comfortable and relaxing. Thank you to all for a job well done.
April 29, 2013
Rated 5 out of 5 by Mark One of my favorite vacations
The management at this hotel and SPG rewards was superior in providing my wife and I a wonderful experience for her birthday. I have stayed at this hotel numerous times and enjoyed them all.
April 29, 2013
Rated 5 out of 5 by BallisticBelle the most comfortable bed ever!
The Suite concept is a brilliant idea and they are so very well designed with pocket doors to section off rooms if need be.....everything about the little sleep is wonderful the bed in bed linens are so soft and comfortable very conducive to a wonderful night sleep. I did, however, find the commode rather low to the ground in the bathroom but then I thought perhaps this was deliberate as the Suites may cater to families with small children......us older/business travelers like them higher off the ground :-). Looking forward to my next stay!
April 20, 2013