Rated 3.9 out of 5 by 218
Rated 3 out of 5 Nice Hotel - Bad customer service
Beds were great. Rooms large. Clean but not sparkling. Hotel furniture, carpeting, elevators wearing out a bit. The waiter at the restaurant, Cilantros, was very friendly. BUT - the front desk and bellboys a disaster. No smiles or warm greetings. Front desk doesn't look at you, but points finger at you to "hold on" with a growl on the face. Like as if we were bad children. Bellboy THREW our luggage on the floor of our room in a corner. Then stood by and watched as I got the luggage carts out of the closet and placed the suitcases on them. All the while waiting with his wallet out for a tip.
December 17, 2013
Rated 5 out of 5 by TravelPro2012 Modern Hotel with great service
I enjoyed my stay at the Sheraton Suites.
The room was very clean and provided enough space and an atmosphere of relaxation.
December 16, 2013
Rated 3 out of 5 by vfres1 On the Run
Overall hotel is beautiful. Great buisness hotel
December 9, 2013
Rated 3 out of 5 by wtnguy Nice, but ?
This is a nice Sheraton. I was greeted with friendly staff. The room was very nice. BUT, there is no way to plug in electronic devices in the bedroom as all outlets were behind the bed, which could not be moved. I needed these outlets and was disappointed.
December 5, 2013
Rated 5 out of 5 by Mort6216 Andriana
Andriana went out of her way to accommodate my sister and mother's needs. My mother is 91 years old and moving out of the hotel for one day just to come back again was going to be a nightmare. Andriana was sensitive to this and helped us keep her in the hotel for an additional 3 days.
This is what it is all about. This is why I can be happy to stay at Starwood properties wherever I travel throughout the world.
Thank you Andriana!!
December 3, 2013
Rated 5 out of 5 by luvsun13 Really comfortable suites
this hotel room was comfortable, roomy, and clean. wireless was included.
December 5, 2013
Rated 1 out of 5 by Camilo Bad experience last time I stayed
I have stayed in this hotel many times before but this last visit had one of the worst experiences ever. The day I was leaving the hotel to take my flight the bathroom door lock broke and I was trapped inside the bathroom for around one hour. The bathroom is almost impossible to escape from. Luckily the persons in the next room heard my calls for help and banging on the walls and hotel personnel arrived and were able to break open the doors. They should look into those door locks so this does not happen to someone else.
November 27, 2013
Rated 5 out of 5 by George1383 Location
Everything worked and great srevice
December 1, 2013