Rated 2 out of 5 by Jackie3156 Staff not always helpful
Upon entering our room, a staff member was sitting on the couch watching tv! The front desk personnel was very blasé when I mentioned this to him.
The shuttle service was convenient, but would recommend a pickup/dropoff location that is well marked at the Sawgrass Mall- near the restaurants. We spent time at 10pm walking in the rain outside the mall looking for zone 3!
Upon checkin, there was no mention of the rewards program that I had recently registered for, nor was our room identified as a priority room.
This was our first and last at this location.
March 11, 2014
Rated 5 out of 5 by cash21 gotta love it everyone gets a suite
the bathroom layout awesome huge vanity double sinks two rooms . the staff at this hotel are wonderful cant say enough !!! we were on vacation had to stay here till could get closer to ocean . at the end of are stay we did not want to leave .great shopping and restaurants very close. oh and the rooftop pool has a great breeze and shade areas for all the men out there !!!!!
March 10, 2014
Rated 5 out of 5 by Janis64 Wonderful experience
After a twelve hour drive, this hotel was truly a blessing. Great desk service, beautiful room and helpful information about surrounding area. J. Baines
March 10, 2014
Rated 2 out of 5 by biztravelr mixed feelings
The hotel is centrally located to areas I needed to visit. The room layout was unique and nice. Front desk check in person was very friendly and called up as soon as we got to the room to make sure all was ok. Nice to have separate living area and tv in each room.
The room is a little tired though. Bathroom has some cracks here and there in bathtub and ceiling, couch had stains and was worn, and worse was the windows because they looked cloudy and between the double walled windows growing around the edges was some sort...mold, crystals, or something.
After 11pm the first night, the hotel called my room to ask if I could check the drawers because the previous guest left some medication. They then called in the morning at 9am to ask again because the guest left "herbal medicine" in a drawer.
This is unacceptable. They should have called housekeeping, not me...and should have been mindful of the times they were calling. Not very professional. I had to go to the front desk and tell them not to repeat this the next night if the previous guest calls them again.
March 9, 2014
Rated 5 out of 5 by Zaide sweet suite
My wife and I came here for a quite short vacation with two of our teenage grandchildren. The living room was great for the kids and we had the master bedroom. The staff was helpful and we really enjoyed the rooftop pool.
February 10, 2014
Rated 5 out of 5 by Angel133 Great hotel, super clean and friendly staff
Looooove this hotel. Excellent value for the amazing service, food and cleanliness. I highly recommend this place. Never had a bad experience for several years. Also, great place for event planning. The staff is beyond friendly and professional.
March 3, 2014
Rated 5 out of 5 by Dovb Just what I needed
Came with toddler and needed the extra room a suite provides so this hotel fit the bill. Didn't have to ask for a room upgrade to a Jacuzzi suite or late checkout - they were offered due to my being a Gold member. If you value free parking, free wifi, fridge, microwave, jacuzzi, clean large rooftop pool, great friendly customer service then this is a great place to stay. Close to Shopping and mall as well...
February 28, 2014