Rated 5 out of 5 by Boquette1 Top Notch Hotel and Staff
This review is long overdue as we stayed at the Nha Trang Sheraton over New Year Holiday. As Platinum/Ambassador members we were taken to the club lounge for check in which was quite effecient and upgraded to a lovely suite. Additionally we were greeted warmly by the Hotel GM, MS Catherine Rascko who recommended different things to do/see while in Nha Trang. She also gave us her card and asked that we call her anytime during our stay. This was very special recognition and much appreciated. As far as the hotel, and staff, all were top notch. We were recognized by name by all levels of the hotel staff during our stay. We used the club lounge for evening cocktails and canapes which were very good with attentive staff. The pool area was lovely as were all aspects of the hotel. It was quite obvious to us this was a very well run property and everyone was working so hard to please. This says a lot about the management staff who we saw working very late and also very early in the morning. Very good example set by management for the staff. I keep coming back to the staff and I would like to call out the concierge (I think his name was Mr. Khang). He did an excellent job for us during our stay. The breakfast buffet was incredible with all the selections of a top tier hotel. The F&B manager (Jakob) came over to make sure every was fine, which it was. All in all, a lovely hotel, lovely staff, lovely room, lovely visit with the absolute, hands down, best SPG recognition ever received in all our travels. Job well done. I highly recommend this hotel.
March 13, 2014
Rated 5 out of 5 by RonVal Sheraton brand lives up to expectation!
Excellent hotel, met all our needs. Great location. Breakfast was magnificent. Tour desk was helpful. Roof top bar had a good view of Nha Trang. Chocolate cake in room on arrival was delicious. Airport pickup/drop off was excessive compared to Taxi fare!
January 31, 2014
Rated 5 out of 5 This hotel has very friendly and helpful staff
Special recognition is deserved for one of your front desk receptionists. Oanh was very professional, courteous, friendly, and hospitable for our entire group of 16.
July 1, 2013
Rated 5 out of 5 by LizLind2560 The best hotel I have stayed at
Having booked the 3 night stay almost 6 months ago, everything went brilliantly starting with the pre-arranged hotel transport from the airport. The room was lovely with the most amazing view from the room and the bathroom. Buffet breakfast had my head spinning: there were so many food choices of both western & vietnamese food. The concierge & tour desk staff were most helpful & courteous in arranging taxis, tours etc. Swimming pool was beautiful with plenty of sun lounges & shade also. View from the pool also amazing. I really didn't want to leave,and would definitely return to the Sheraton Nha Trang if I travel again to Vietnam. It was one of the highlights of my 3 weeks in Vietnam.
October 2, 2012
Rated 3 out of 5 by Damo26 Disappointing
Having stayed at other 5 star hotels during our 3 week vacation to Vietnam, our last stop was at Sheraton Nha Trang and sadly was our most disappointing stay. Other hotels that we experienced offered a far greater level of customer service and friendliness (other than one man at concierge that helped to arrange our airport taxi). Compared with the other hotels, it just seemed that Sheraton was more interested in making extra money rather than treating us with a 5 star service. The others offered free wifi, shuttle services, complimentary drinks and snacks upon arrival and even a fruit basket, Sheraton offered nothing. Based on my experience, I doubt that I would stay at Sheraton again as the others clearly outclassed it.
February 18, 2014
Rated 5 out of 5 by Forrest Phenominal Service and Location
The Sheraton Nha Trang Hotel & Spa offers superior customer service with the luxury amenities you would expect from this fine brand. The concierge desk refined my experience of everything the beach resort city had to offer. The concierge supervisor, named Ha, was so professional and knowledgeable. People like her that exude the warmth and beauty of the Vietnamese culture make me want to come back again and again. I loved waking up to a fresh cup of coffee at Toastina, the beachside cafe with a killer cappuccino and latte. I also really enjoyed the spa and fitness center -- excellent equipment.
February 4, 2014
Rated 5 out of 5 by Beef Wonderful staff and enjoyable holiday spot
Good location with a beautiful view of Nhatrang beach. Beautiful and comfortable club lounge and outdoor ocean view pool. Platinum member room UG (pretty nice room). And, more importantly, very friendly and helpful staff (especially but not only the club lounge staff). Highly recommend this hotel if u r going to Nhatrang.
December 25, 2013
Rated 5 out of 5 by Lindylou Relaxation at Sheraton Nha Trang
We stayed at the Sheraton Nha Trang for 11 nights, each one was a most pleasant experience. The rooms were comfortable, breakfast is always my favorite meal and it certainly didn't disappoint. Watching the traffic go pass is an experience in itself, how much more can they load on to those scooters/ motor bikes. Had a lovely time relaxing by the beautiful pool with very attentive staff to fulfill your every need.
This was our second visit to Nha Trang and we thoroughly enjoyed it.
May 27, 2013
Rated 4 out of 5 by Bsulliv1 Nice clean hotel and great location.
Very happy with our room. We stayed for six days in early February 2014. We had a room on the twentieth floor on the north side of the hotel. Would have rather had a room on the south side. No sun on the north side but there wasn't any furniture on the balcony anyway. Otherwise, everything we expected. Spent a lot of time around the pool, great pool!
February 16, 2014
Rated 5 out of 5 Extended our stay and then returned.
We thoroughly enjoyed all aspects of the Sheraton Nha Trang, we extended our first booking and then left for another region. However, we were so impressed we returned after one night and are currently spending the last 3 nights of our vacation here. The hotel caters to all needs, the food is wonderful with an extensive menu and the staff of this hotel are professional, well trained and friendly. Truly a five star experience.
June 25, 2013
Rated 5 out of 5 by Quang9966 Unforgettable
My family and I stayed three nights in Sheraton Nha Trang. We were impressed with warm welcome and smiling face from all associates throughout of the hotel and special Ms. Minh and Housekeeping team.
The rooms looked brand new, with very comfort Sheraton Sweet Sleeper Bed, modern facility, very clean and well maintain. Beautiful beach view from my bedroom and bathrooms too.
The dinner buffet on Friday was excellent with a wide selection of food and free drink beers.
I like most of dining place in the Hotel is Steam N’Spice, where I can enjoy “fresh noodle displays” and not only very good taste but also an excellent value for the price.
The hotel had Free internet at Sheraton Link on 1st floor, also had an excellent exercise facility, game room, and a really nice outdoor pool. Overall, I would rate this is first class hotel experience in Nha Trang, and would recommend to anyone traveling to the Nha Trang area.
May 27, 2013
Rated 5 out of 5 by Rick Excellent staff
A great experience. The club room was well staffed and the food was great especially the breakfast. The entire staff is well trained and always ready to help with tours or other needs. Great location right across from the beach with great beach views from our room and club floor. The cooking class that we took was also great.
April 22, 2013
Rated 5 out of 5 by Roman272 best hotel on the coast
We travel a lot, especially in Asia.
This seemed to us one of the best hotel where we were staying.
Do not regret the fact that we chose this hotel. Positive impression of Vietnam was formed in part because the hotel where we stayed.
Thanks to management and staff of the hotel.
April 12, 2013
Rated 5 out of 5 Most amazing hotel
Sheraton Nha trang is one of the most beautiful resorts we have ever the stayed, the pool was breathtaking, the pool staff and all staff were so friendly and would do anything for us. The food was great and we will definitely be recommending this place to everyone!
April 5, 2013
Rated 5 out of 5 by Vince297 Car Parking
Everthing went perfect, except one question: why did I have to park my car on the street over my stay while you do have a car parking basement?
February 14, 2014
Rated 5 out of 5 by Stylejane13 Wonderful Hotel, Staff and amenities
Could find no fault, had a wonderful stay in this luxury hotel for 14 nights! Would highly recommend this to anyone. It has a great location and the staff as so helpful, they will organise anything for you, which was so much appreciated.
June 30, 2013
Rated 5 out of 5 by Jeff Best value and service in Nha Trang
Central location with easy beach access combined with excellent, beyond expectation service makes this property the default choice for our family in the future. Club Lounge and Plunge pool provides great relaxation with a memorable view.
April 9, 2013
Rated 5 out of 5 by Xintiandi First visit
First visit to Nha Trang, and the Sheraton was a good choice. Well-located overlooking the beach, a little north of the entertainment district, excellent facilities, and lovely staff (yet very professional). We'll be back!
June 12, 2013
Rated 5 out of 5 Fantastic experience
Would definitely recommend this hotel, we had a fantastic experience. The staff are all very helpful and pleasant. The kids had a great time. Only suggestion would be to provide more activities for 7-14 year olds.
June 17, 2013
Rated 5 out of 5 by bargie Fantastic location. Great amenities
We stayed at The Sheraton Nha Trang for 5 nights in 2012. We loved every moment. The pool and views were incredible. Make sure you have a drink in the roof top bar! Numerous great quality restaurants.
March 28, 2013
Rated 5 out of 5 by Jessica Amazing Pool View!
Fantastic Ocean view from the Swimming Pool and was fully surprised by the quality of the breakfast. Most importantly, the warm, helpful and smiling staffs make this holidays so great!
May 7, 2013
Rated 4 out of 5 by McExpatFamily Great City Location
Hundreds of restaurants are just a super short walk away. The city is safe and the main road has a sidewalk. The breakfast buffet is quite extensive. Loved the pool and Plunge bar/restaurant. Nice views from almost every room. Rooms are spacious and well planned especially the bathroom area. We are a family of 2 adults and 2 children, we never felt claustrophobic in the room. A bit disappointed with the US prices charged at the salon. Less price = more business. Residing in Vietnam has changed my pricing expectations. Had the price been closer to other Vietnamese posh salons, I would have had less frizzy hair. :) Overall a good place to stay.
May 1, 2013
Rated 5 out of 5 by Philman1980 This hotel was pure luxury
This hotel was first class luxury and had everything you would expect for a 5 star hotel. The staff were very helpful and friendly during our stay, we would certainly stay again.
December 17, 2012
Rated 5 out of 5 by Bobb4 Great Hotel
We had a great time at the Sheraton. The staff was really helpful and attentive. The beach at Nha Trang is great. We had great massages and the pool is great as well.
May 3, 2013
Rated 5 out of 5 by RMWC812 Wonderful Hotel, Exceeded Our Expectations
Truly an amazing hotel with an exceedingly hospitable staff, the Sheraton Nha Trang is without a doubt the best place to stay on one of the nicest beaches in Vietnam.
September 4, 2012
Rated 5 out of 5 by Jacqueline This is a great hotel
This is the first time I stayed with Sheraton and was very impressed. Highly recommend to all travelers to Nha trang and I am sure you will not be disappointed.
April 18, 2013
Rated 5 out of 5 by tgergis Best Hotel
We had the best hotel experience in Sheraton , pleasant staff , lovely hotel , amazing facilities and great club privileges
July 3, 2013
Rated 5 out of 5 by Rob46 First class service with fabulous staff
Fabulous location, great friendly staff who were only too willing to help. Would recommend it to anyone looking for a relaxing holiday!
April 22, 2013
Rated 5 out of 5 by hnon great value
The room was just beautiful with magnificent view of the beach. The pool was stunning.
March 20, 2013
Rated 5 out of 5 by Mali2013 Great time
We stayed for ten days, we found a great offer at hotels.com. In our home country we could never afford such luxury as this, bur now that we could, why not? We were a little bit nervous since we went there with our girls, aged 7 and 5, and they are not exactly the calmest kids in town and not used to fine manners. But the staff was very nice, welcoming and friendly so luckily we didn't feel like wild monkeys on Cinderella's bawl. And the room, a deluxe ocean view with two twin beds, met our needs very well and we all enjoyed spending time there. The design was so beatiful, everywhere in the hotel - the infinity pool was just so cool! We also appreciated to watch the ocean from our beds or sofa, or even from the shower room! The only thing that wasn't perfect, was the very heavy toilet and wardrobe doors, with a risk of hurting your fingers, and the fact that there wasn´t a proper door to the toilet, just a glass door that didn't go all the way from floor to ceiling. If you wanted privacy, you'd have to pull down the curtain in the shower room and close and lock the heavy door to the restroom area. Yes, and one more thing: It would be good with one or two pallets and also a few hooks to hang clothes on.
March 26, 2013