Rated 4 out of 5 avoid the front desk staff and it will be great
For me, the check in process was a nightmare. I avoided the front desk at all costs as my experience with personnel there was by far the most unpleasant. The staff at the club lounge was excellent. I ended up checking in up there so had the front desk staff had their act together, all frustration could have been avoided as I would have been sent up to private check in immediately. The gym is nice. Again, the club lounge and staff are great. I avoided everyone else due to my initial experience. Hotel is in a great location. Rooms are comfortable. Btw, do not disturb is not an option as housekeeping came in anyway which was another strike.
March 19, 2015
Rated 5 out of 5 by GoBlues Relaxing, luxurious experience in Nha Trang
Our holiday in Sheraton Nha Trang met all our high expectations. Welcomed at the airport, our ride to the hotel introduced us to the beautiful scenery and people of Vietnam. Quickly checked in, we were taken to our light, airy beach view room. Decor and king size bed looked inviting. We were delighted with every aspect of our stay. Hotel restaurants, food, drinks, swimming pool, spa, massages and tours were excellent. The Vietnamese cuisine and cooking class were amazing but the best feature was the wonderful, friendly, attentive staff in every facet of the hotel's operation! Thank you.
September 15, 2014
Rated 5 out of 5 by Diggydales Exceeded our expectations
The Sheraton Nha Trang was a welcomed oasis after three days of hard travel.
Our SPG membership was put to the test and we couldn't have been more satisfied. Our room was upgraded to an ocean front suite that exceeded our expectations: floor to ceiling windows, 2 balconies, living and eating area, powder room and full ensuite, even our jetted tub had a spectacular floor to ceiling ocean view.....we didn't want to leave our room!
The decor was contemporary and tasteful, and the soft furnishings and accent lighting made the ambiance stand apart.
We thoroughly enjoyed the lounge, and can't say enough about the level of service we received. Loc Luu and Viet Dang(IT) went well beyond the call of duty to assist us and made this service experience similar to that we have only received before at diamond rated properties.
This has only been our first foray into travel throughout Vietnam, but has certainly given us cause to recommend this property to discerning travelers and look forward to returning soon ourselves.
March 10, 2015
Rated 5 out of 5 by flykev Great stay..
Sheraton in the heart of Nha Trang, approx 40 mins from Cam Ranh airport. On time car service..
Beach in front of hotel kept very clean and serviced with attendant, umbrellas and lounge chairs.
Altitude bar -28th floor, great views.
Ladies in the club lounge were all great..
SPG member recognition - Absolutely.
All in all a very pleasant if to short stay.
March 4, 2015
Rated 5 out of 5 by jim1942 Excellent hotel
Staff very friendly, courteous and helpfull
Room on 22nd floor gave an excellent view of the sea and surrounding area
January 1, 2015
Rated 5 out of 5 by LizLind2560 The best hotel I have stayed at
Having booked the 3 night stay almost 6 months ago, everything went brilliantly starting with the pre-arranged hotel transport from the airport. The room was lovely with the most amazing view from the room and the bathroom. Buffet breakfast had my head spinning: there were so many food choices of both western & vietnamese food. The concierge & tour desk staff were most helpful & courteous in arranging taxis, tours etc. Swimming pool was beautiful with plenty of sun lounges & shade also. View from the pool also amazing. I really didn't want to leave,and would definitely return to the Sheraton Nha Trang if I travel again to Vietnam. It was one of the highlights of my 3 weeks in Vietnam.
October 2, 2012
Rated 5 out of 5 by liandi A helping hand
I cannot compliment the staff enough for the attention and help they gave us during our recent stay. I was unfortunately taken ill on my last two days and had to stay over another night- the staff offered us a room at discounted rate and late checkout, which was really appreciated. All the reception staff, Concierge, doormen & restaurant staff were solicitious and concerned and asked after my recovery several times- we were most pleased. The Hotel-provided driver picked us up and delivered us to the airport with care and safety and the concierge was very helpful in arranging taxis from the hotel to various destinations- interpreting our requirements to the drivers and greatly assisting us with travelling around town. We found the restaurant staff very helpful also, quick to respond and providing good service, particularly at the wonderful buffet- with food to suit all tastes. The happy hour cocktails were also appreciated and used several evenings!
October 7, 2014
Rated 5 out of 5 by lennisongui outstanding location
I have stayed at this hotel on every visit to Vietnam and the entire staff have been very accommodating, professional and extremely informed relative to policies, hot tourist spots, the cultural and on the spot services. I spend most of my time in the club lounge while at the hotel and had the opportunity to meet all of the staff there( too many to name) however, Thanh Dang Thi and Dzung Pham, Management, met with me several times to discuss the hotel, my stay and just conversing with me, greatly appreciated. As to the lounge staff, they were all my favorites, but I would be remiss if I did not mention Mai Nguyen whom made sure I had hot vegetarian snack daily.
The staff even arranged a tour for me to the island, and several other locations. This is really a Five Star hotel and the best kept secret in Vietnam. I am returning in May and October 2015.
January 4, 2015