Rated 5 out of 5 by Cherry2014 Hospitality
The hospitality and feelling home ..i.e privacey i find in this hotel is more than i find in many places i go.
August 21, 2014
Rated 1 out of 5 by motazsaid badddddddddd
i had the worst experience , starting in the reception going to my room to check in a was in the club car with other guest . club car for me and my wife and another couple . then when check out the club car that came only for laguages not for us . no welcome drink, room is not clean.
August 18, 2014
Rated 3 out of 5 by Beso Poor customer services
I had to say that quailty of services provided was kinda bad, for example I asked guest relation to help me booking a flight back to cairo or help with go bus, she cam back with no availablitly and didnt think outside of the box, at the end i was able to find a ticket on line leaving Saturaday ealry morning 1:00 am, she didnt care to provide solutions. Aslo at the main resturant (breakfast), the service was horrible, also there is no option for gluten free people. I have to say i was disappointed with service. Place still good as before, i came to this resort back in 2001 and i have to say that serivce was much much better, u can clearly notice that staff didnt have any of the sheraton training and opetator is not keen to invest in their staff.
August 12, 2014
Rated 5 out of 5 by Dollz Amazing Holiday
We had an amazing experience, the pool the view, the beach and all facilities are excellent. The staff are very friendly and professional. Food quality and variety is good and satisfy different tastes...We recommend the hotel to all Gounda lovers...
August 10, 2014
Rated 2 out of 5 by Ru2014 Vacation experience
We did not like the service due to poor of response, quality of food, activities by the hotel among other stuff needed. we were not satisfied from our stay in there among the 5 days we spent.
August 8, 2014
Rated 5 out of 5 by Reisende87 Great staff
The staff are the friendliest and most polite I've ever seen. Besides the great beaches, nice food and cozy room they made our stay memorable.
August 4, 2014
Rated 4 out of 5 by salman123 Friday Prayers
I offered Friday prayers at the hotel and disappointed to see the poor arrangement.
Such a nice resort deserves a nice/clean permanent prayer place. Please consider to allocate a room or built one. Thanks!
August 2, 2014
Rated 5 out of 5 by FamilyDD Holiday review
We have been visiting the Sheraton in El Gouna for the past 10 years and, quite obviously, find everything about the hotel very much to our liking.
As returning guests, we are always made most welcome and made to feel very 'special'.
Without exception, the staff at the hotel do their utmost to ensure that we are looked after and can enjoy our holiday without worry or anxiety.
The buffet is always to a very high standard but this year the fare on offer has been truly exceptional. We would commend the various chefs on this point.
June 25, 2014