Rated 4.6 out of 5 by 14
Rated 4 out of 5 by Dreamz Great place to relax and chill
After a long journey from Shanghai, was very pleasantly surprised to be upgraded to a corner room with lake view. Indeed, the hotel was situated in a fantastic location with great view of the lake and nearby islands. It was also walking distance to local eateries around town, which was really nice. Hotel also had reasonable restaurants and hotel guests had discount vouchers which were really great.
Service was definitely on par with a Sheraton-branded hotel. Staff were friendly and greeted us with a smile. We visited Yue restaurant for the buffet dim sum and hotpot dinner several times and each time were greeted warmly by the male manager there who made sure we were comfortable.
Small areas of improvement would have enhanced guest experience. As mentioned by one guest, everything is chargeable which gave us a very mercenary impression e.g. use of bicycles, use of lounge even though there was barely anybody there. Some flexibility could be given for gold members to use the lounge as well since it was a low season I felt.
Other than that, I would really highly recommend members to stay at the hotel.
November 26, 2013
Rated 5 out of 5 by Billyfather 很舒适的酒店，下次带小baby一起来
September 28, 2013
Rated 5 out of 5 by kevinnj 完美的酒店
October 24, 2013
Rated 4 out of 5 by Terry 中规中矩
March 5, 2013
Rated 4 out of 5 by gyl1957 很舒适的家人度假选择
很好的风景，房间设施先进舒适，床和枕头特别舒适，有回家的感觉，全景湖景房一览无余，千岛湖 舒适 休闲 度假的首选之地！适合全家出游。
August 10, 2013
Rated 4 out of 5 by tristarg 位置不错的度假酒店
July 26, 2013
Rated 5 out of 5 by TheRock 超出预期，相当出色的酒店
July 2, 2013
Rated 5 out of 5 by Joe0522 very good spg member service hotel
Get upgrade to the lake view room.
Enjoy the afternoon tea in the lobby.
My little daughter love the kids room on the 1st floor.
And the spg manager is really nice.
Also told me about promotion of the 3rd year birthday of QIAODAO LAKE Sheraton.
Will come and enjoy my holiday again.
April 2, 2013