Rated 4 out of 5 by dccv1 Disappointing
The location on the beach and the view from the room were great. Food and service in the Tower lounge were excellent. However, the Tower Suites concierge was much more interested in the American corporate customers than an independent traveller. In general, my Platinum status was not very important and it proved difficult to get some help from staff. Staff at the front desk were actually rude at times.
March 24, 2012
Rated 2 out of 5 by vinzenz325 somewhat disappointing
I stay in this hotel on a regular basis 4-5 times a year. what I experienced is that service staff in the lounges is not on par with other Starwood hotels. I also experienced that staff does not care about "normal" guests - recently I forgot a piece of cloth and send an email only hours after checking out. It not only took them 8 days and 3 reminders to answer, obviously they did not find anything.
May 4, 2012
Rated 5 out of 5 by HowardS VERY GOOD HOTEL
Stayed at the hotel several times. My most recent stay was July 2012 for 5 days. Hotel is in excellent location.
Staff is friendly and generally helpful and accomodating .Room is modern but shows signs of slight wear.
Concierge level is a great spot to relax after a long day... great snacks. The concierge staffer Mazel, has always given us excellent advice, and is an asset to the hotel!!
PS Hotel offered wine tasting with cheese one night that was a nice activity.
Enjoyed our stay
November 3, 2012
Rated 2 out of 5 by Conk Not impressed.
The images provided on the hotel website give the impression that the rooms are renovated and modern. This was not the case with my room that was old, outdated, and had rusty bathroom fixtures. Great location and views, but my standard (non-suite) room was lacking.
December 18, 2011
Rated 3 out of 5 by olson72 SPG members get left in the cold.
I recently had a 2 week business trip to Tel Aviv and stayed in this hotel. Upon arrival the check in was pretty easy and welcoming. When i arrived in my room I was given a small but comfy room. I called the front desk and was told that there were no other rooms for upgrading me and this was the best they had at this time. As a Platinum Member I was under the impression that upgrades were guaranteed, but guess I was wrong.
The club lounge was very accommodating with a beautiful view of the beach. The assortment of food and snacks were very appealing. The only drawback was the help from the wait staff. When asking for a beverage from the back you would have to ask 2 or 3 times before you would get a beverage. It seems the tables with the gentlemen that were flirting with the girls had no issues getting their drinks or the extra attention. There was one waitress (Ella) that was very polite and attentive but she only worked 4 nights out of my 12 night stay.
Inspite of the lack of SPG loyalty it is a beautiful hotel in a great location.
January 18, 2012
Rated 5 out of 5 by Traveler311 Most wonderful stay
We returned this year as a platinum member and were welcome with so much...from the private check in to the great 1 bedroom suite...to the wonderful welcome basket and treats...the staff was incredible. they were extremely friendly and helpful. Access to the VIP lounge made it even more special. I stayed before as a Gold member and received the same wonderful treatment. We love the location, the lobby and the view. Everything was more than great. Definitely going back. My friend used the spa and was delighted. We did not have time since we have family around and spent more time with them.
Great hotel with great hospitality. The breakfast buffet is also incredible.
May 2, 2013
Rated 2 out of 5 by richard0022 great view but rooms are so small and old
not worth for the price you pay. this is only spg hotel with no recognition of platinum. good location and access to the beach. but the room is old and small. the concierge and reception was not very helpful.
platinum status does not mean anything in this property. no check out avail on executive fl. my experience was not good in general.
September 19, 2012
Rated 5 out of 5 by socaltravel Fantastic choice in Tel Aviv
We stayed here for a couple of nights while in Tel Aviv and it was a great choice. We had a room with an incredible view of the water. The room was spacious, clean, and cool (good AC). The included breakfast was a real treat with a huge selection of delicious items. The pool is very nice and there is a great bar right there for drinks and snacks. We had friendly service from everyone we interacted with - hotel staff, bell desk, lounge, restaurant, etc. One of the best Sheraton experiences we've had and equal to what we usually get at a Westin branded hotel. Highly recommended.
August 3, 2013